This report presents the results of our self-initiated audit of Refunds and Voids at the Hoffman Estates, IL, Branch (Project Number 18BFM019FCS000). The Hoffman Estates Branch is in the Central Illinois District of the Great Lakes Area. This audit was designed to provide U.S. Postal Service management with timely information on potential financial control risks at Postal Service locations.
Account Identifier Code (AIC) 553, Refund Postage and Fees, is used to record refunds of customers postage and fees paid for special services not received. The U.S. Postal Service Office of Inspector General (OIG) Field Financial Risk Model identified that the Hoffman Estates Branch refund and void amounts for the period of January 1 through March 31, 2018, was $210,734. The refund and void amounts during the same period of the prior year was $104.