August 28, 2017 (RARC-WP-17-010)

  • Understanding, attracting, and retaining customers is necessary for the Postal Service to thrive in an increasingly competitive marketplace.
  • The OIG researched four postal customer satisfaction surveys and found that measuring customer satisfaction and loyalty provide a robust picture of brand health and growth potential.
  • Enhancements to its surveys could give the Postal Service an even more nuanced and comprehensive view of the postal customer’s total experience.

Happy customers are critical to the survival of any business, the U.S. Postal Service included. If residential and business customer alike are content with mail delivery and their local post office, they will continue to send and receive mail and packages via USPS instead of seeking digital alternatives or using other shipping providers. To understand customer needs and to gauge how well it meets them, the Postal Service surveys its customers at various touchpoints. Four surveys are particularly important:

  • The Business Service Network Survey polls large business customers.
  • The Customer Care Center Survey measures the phone helpline.
  • The Delivery Survey assesses the delivery experience of residential customers and small and medium businesses.
  • The Point of Sale Survey measures the retail experience at post offices.

Last year, 1.7 million customers completed these surveys, and their responses were rolled into a dashboard metric called the Customer Insights (CI) Index. The CI Index factors into the Postal Service’s pay-for-performance system and is reported to Congress and the Postal Regulatory Commission.

Because the CI Index serves as the barometer for postal customer satisfaction, the OIG researched the four underlying surveys to find out if they do a good job measuring the customer experience. Our research found that the Postal Service has a robust and evolving survey program, which clearly demonstrates its commitment to understanding its customers’ needs. Minor enhancements to the surveys, such as allowing customers to leave contact information for follow-up and employing hot alerts to immediately notify managers of negative responses, could help the Postal Service act quickly on feedback and improve the customer experience.

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Comments (53)

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  • anon

    I work for a law firm on Madison Avenue in New York and have been experiencing the absolute worst service from the USPS office in Murray Hill. Our mail has not been delivered in a week! This is not the first time that this has happened and the employees that answer the phone do not seem to have clue as to what is happening to our mail. I don't know what to do but this is interfering with our business and we need this problem rectified ASAP!!

    Jan 18, 2018
  • anon

    I went to the mailbox to get my mail at 6:25pm. The mailman had just delivered some packages and I asked him if he was going to deliver the mail as well. He said "probably not tonight, had too much mail today". I asked him if he could just grab mine because I had a check in there I was waiting for. He looked in his truck and said "nope it's too far down in there, I can't get it." This is a continuing problem with our mail, it's bad enough the mail routinely does not come until after 6 pm now they just don't deliver because it's getting too late. Maybe they should put our delivery on a different route that delivers earlier.

    Jan 16, 2018
  • anon

    My recent experience at the Saint Johns post office 48879 was great. Teisha was very helpful and knowledgeable with my needs. She deserves a raise!

    Jan 16, 2018
  • anon

    I want to say thank you to the nice lady who helped me this morning @ 8111 Newmark Ave, Rosemead CA 91770-9997. Her name is LE. An Asian looking lady that wears a pair of glasses. She was very helpful and kind, not to mention very professional regarding usps matters. I live close by and appreciate a small office in the neighborhood like this one. Keep it up USPS! :)

    Jan 11, 2018
  • anon

    I have been trying to receive my check from Tower Jazz in Isreal for 2 months now. Isreal postoffice had allowed these people Rafi Mor to hold and steal my letter 3 times , Now my boss just sent out another check to me with 3 day delivery and it's not gone out yet it's sitting there at Isreal postoffice and in hopes she don't give it to someone,I want Isreal post office investigated now. Right now. Ravi Mor had put my mail on hold this morning I filed a complaint to block him my check didn't go out on the plane after postal cleared it to go out! I want the clerk that's giving my mail to anyone suspended or fired for tampering with my mail . I want my check to come to me for sure by Tuesday! That means do not put on hold and do not give my mail to no one at all,,,, I want Isreal postoffice invested gated to stop allowing outside people to hold Muriel Bridgeforth Mail,,,, I want my check in my mailbox by Tuesday for sure it was 3 day delivery that means to move it coming to me now,,,,,

    Jan 07, 2018
  • anon

    Thank you to Postal Master Joan James at Huntridge postal 3115 Olive St, Las Vegas, NV 89104. Always there when you need help.

    Jan 06, 2018
  • anon

    I travel a lot with my work so it is not uncommon to throw a prelabeled package in my vehicle and take to the road not knowing which town I will find the most convenient drop off so occasionally a package stays an extra day. (Or 2). I just had that happen between Friday before New Years and today Tuesday. It wasn't until after 3 o'clock today I was passing thru Scotts Hill Tn when I realized I had 4 packages that we're going to be late. I want to pass on an accommodation by a young man named Daniel at the 38374 post office. He was was attending the curb box at 3:10 with a cut off of 3 o'clock clock but he gladly accepted my bundle of packages. Furthermore I noticed when I got home tonight he scanned them into the system. I appreciatd the service I received and wanted someone to know. My home post office is 38024 and likewise I appreciate the fine job they do in my hometown. Any questions about my comments can be addressed via the email I provided. Sincerely George Bruner

    Jan 03, 2018
  • anon

    It's been 5 weeks and I can't get my mail key every week I go and ask what's going on with my key they tell me next week and next week the line it's at least an hour to two hour wait just to get through worst customer service over all if I could I would not do business with usps

    Jan 02, 2018
  • anon

    I mailed a priority mail flat envelope at the Tadft Post Office in San Diego on 12/39/2017 and was very pleased with the help I received from one of your clerks who came out from the office behind the large silver self-service deliveery slot to rescue my priority mail envelope that had become stuck in the crease withinn the delivery slot. Several post office customeers haad tried to help me get my envelope through the sslot but she came out and used some kind of muscular prewssure to free my envelope and get it to fall through the slot. In the process of trying to free the envelope, it had been torn and she thoughtfully tapped the tear and the envlope was on its way. The kind of cheerful help that she gave me was typical of the superior service that I regularly receive at the Taft branch. Thanks very much for employing the kind of people that will cheerfully help your custmers over rough spots! Steve Jackstadt

    Jan 02, 2018
  • anon

    I have 2 packages that I’ve had issues with. One should’ve delivered 12/26/17. I signed up for delivery notifications. I received none. Upon searching for the package on 12/27/17, I find out the package is delayed. Second package should’ve delivered 12/27/17. This package shows delivered at front door. It has not been delivered. I tried contacting USPS via online to no avail. I can’t even get the page to load. Wow. I will never use USPS again.

    Dec 27, 2017
  • anon

    the usps is the most inept and mismanaged agency around. they lose packages within their post offices and delivery them to the wrong addresses. the agents at the post offices are poorly trained at their jobs so they can not offer any meaningful assistance. Any inquiries submitted about missing mail, well it must be the usps delivering them because this get lost and your inquiry is forgotten/ ignored. its time to eliminate this non working system.

    Dec 27, 2017
  • anon

    We are retired, as are two other households on our street. We wish to have our mailboxes on our street because of safety concerns. Our mail, in the winter, is delivered after dark necessitating a walk to a busier street to obtain the mail. It is dangerous because of snowy icy conditions, speeding cars and no lighting on the streets. Our local Brunswick, ME PO is refusing to consider a mailbox move. What do we do?

    Dec 26, 2017
  • anon

    Last December (2016) we moved 3 1/2 miles, from Hudson, OH to Macedonia, OH. We now use Macedonia post office # 10377. We have been extremely dissapointed with the quality and service of this post office. On the other hand, our mail CARRIERS have been wonderful to deal with. Prior to moving we filled out a change of address, which was confirmed. We also spent thee months in Florida and had a temporary change of address to there. Some mail was sent to Florida as expected, some was returned, and, according to the postal carrier, about 3 weeks of mail was deposited into our mailbox while we were out of state. Many letters and several packages were returned to sender as “non-deliverable”. One particular problem: we never received our biannual property tax bill and were forced to pay a $170.00 penalty. When I returned from Florida I visited the post office and talked to the post master. He was unable to explain what happened. Since that time we still have packages and letters sent to us that are for some reason returned to sender. I recently placed a medication order. According to the tracking report I have, it was shipped December 14th...arrived at Macedonia post office at 1:55 PM on December 15th...was out for delivery on December 16th at 9:59. Never received. I called my prescription provider on December 18th and was advised to wait a few more days. I called again today—December 26th—and they said their tracking showed it was once again received by the post office earier today. Hopefully it wiil finally be delivered today. Dealing with this post office is a nightmare.

    Dec 26, 2017
  • anon

    I was asked to do a survey after visiting the Morgan Hill, CA post office and cannot reach the link. Too bad, because I wanted to tell you what a great experience I had. I was standing in a long, long line and someone actually came up to ME and assisted me, directing me to a kiosk where I was able to mail 2 parcels priority mail. It was on 18 December at 1:25 PM and the helpful employee was a Caucasian woman. Thank you for your help!

    Dec 22, 2017
  • anon

    I WAS AT THE 19147 POST OFFICE STANDING IN LINE WHEN I SAW PEOPLE GOING AROUND ME GETTING THEIR MAIL BEFORE ME JUMPING LINE AND NOBODY SAID NOTHING .ONCE I GOT TO THE FRONT ALL I WANTED WAS STAMPS AND THE WOMAN GOT ME THE STAMPS SO I TRIED TO GIVE HER A 20 DOLLAR BILL AND SHE TOLD ME NO CASH I MUST USE CREDIT OR STEP A SIDE . SHE WAS RUDE AND I HAVE DECIDED NOT TO GO THERE ANY MORE THEY NEED MORE TRAINING ON CUSTOMER SERVICE AND LESS TALKING WHILE THEY WORKING.

    Dec 21, 2017
  • anon

    I would like to recognize an employee named Terrence, in the Tuxedo Park location on Pacific Avenue, Stockton, California. I was so impressed by the way he kept a joyous and happy spirit, while being efficient. Even though the line was long and people were tired of having to wait, he took care of each customer's needs with care. Please reward him for being a Shining Star during Christmas, for your Postal Services' image. He is truly an unsung hero! transaction 12/18 !:40 p.m. Thank You, Janice Marengo

    Dec 19, 2017
  • anon

    Port Saint Lucie Post Office, Veterans Memorial Highway is a business to AVOID!!! They will NOT refund your money on an honest mistake. I used the automated service and got one digit wrong on the zip code which then took $11.00 from me for postage to Illinois when I needed to send the package to Georgia. I corrected the issue and then took the stamp and receipt to the post office the next day and the post master would NOT refund my money stating that all sales are final. I will try never to use this service ever again! I don't see why this company has the right to legally steal money!!!

    Dec 18, 2017
  • anon

    I have found your claim processes to be hard to follow. And not sure what to do next. I have mailed two next day air envelopes to same address. I have talked with a supervisor at the final USPS building. Both was put in a mail box. None however reached the intended person. I figure it will cost me $195 to send $150 check. I’m not sure if I can get my postage refunded and $100 if the $150 check. Please help. Thank you

    Dec 12, 2017
  • anon

    I was expecting a package today which was to be delivered before 8 pm this evening. At 6:44 pm I received a notice through the USPS notification system that the package had been delivered on my porch. It is now 9:08 pm and there is no package as yet delivered to my address. Such is the usual mail delivery handling through my post office which includes daily delivery of mail to wrong addresses, packages never showing up, and the list goes on. Last week I received correspondence for someone in an adjoining town. The Post Mistress offers no help or appears to not care about how the office is run. This is not a problem that I alone experience, but my whole neighborhood finds it a challenge. I don't understand why someone from the Inspector General's office does not visit these post offices and see for themselves what is going on in the field offices. There is little to no service provided that the taxpayers are funding, and this is a disservice to the public to have to continue to put up with this kind of service. There seems to be no oversight whatsoever and no one appears to be in charge or accountable. While my post office is small (Youngsville, NC) surely someone could be hired that could make a difference and instill a sense of pride and responsibility in the employees who work there instead of sitting in her little office where no one knows she is there and being rude and unresponsive to the people she is supposed to assist. So tomorrow will begin the process of filing a claim for a delivery which was delivered somewhere, but not to me. The beat goes on with our illustrious post office!!

    Dec 11, 2017
  • anon

    97845.... Postmaster is the rudest postmaster we have ever had. He wastes my time ever time I go in. Cannot multi-task whatsoever. Makes you get a tracking number on a pkg. before he will talk to you about the package when all he needs to do is walk about 25’ and look on the shelf. If you don’t have it, you have to drive home to get it. The woman who works there (Julie) will go back and get the package, sometimes before you even ask. And she always has a smile on her face. Tim, the postmaster never does.

    Dec 11, 2017
  • anon

    USPS is the second best delivery service on the planet - all of the others are tied for first. Communicating with the Postal Service is like talking to a dead dog. Today, I received another broken fragile package. Last time, I showed a video to the supposed postmaster which showed the truck pulling up and the delivery person throwing the package from the vehicle to my front porch. The postmaster did not evem attempt to apologize. I have never been able to have a USPS package delivery person ring the doorbell/ I live directly across the street from a school, and have to spend too much time watching for packages. USPS has perfected customer dis-service. For a while, we heard that the postal service was contemplating no more Saturday deliveries because of budget concerns. Now they are delivering on Sunday. I believe that the training consists of the three "I's - ignorant, incompetent, and illiterate. Can't wait for the pony express to return! So musc for the USPD United States Postal Disservice.

    Dec 08, 2017
  • anon

    Excellent USPS service in 19104 (receipt 11/21/22017 and return ), 91105 (mailed from on 11/13/2017), and 91106 (returned to , today 12/7/2017. I appreciate your Custom Service 1-800-275-8777 through 19104, USPS great employee Gretchen and her colleagues, so patient to handle so complicated process cross states), being able to find my two small boxes out of million pieces of busy holiday delivery. Particularly, Ms. Gretchen find a solution to return my two boxes to my mail address at 1308 East Colorado Blvd, Pasadena, CA 91106. I really shall pay you for your wonderful employees's service and me, feel so lucky to get your representative during the holiday busy hours. Thanks for your Wonderful staff skilled. effective, friendly, and responsible to insure my health academic supply. Happy holiday and Marry Christmas to all of you .

    Dec 07, 2017
  • anon

    USPS is the worst mail delivery service in America! It is the hardest to speak with a representative than any other company. My package always and forever has arrived late when used my USPS. I will hopefully never have to use this company ever again besides envelop deliveries.

    Dec 05, 2017
  • anon

    The Fulshear community has grown 400% while the post office at 77441 has not grown at all. The counter space is tiny (only allows two clerks at a time), the line of customers is out the door, there is no night drop-box for parcels, and there is no automated postage stamps machine and it appears the front counters are always short of help. The postal carriers for 77441 are superb, but the post office structure itself badly needs expansion/additions and they need to hire more postal clerks to help customers at the front counter.

    Dec 04, 2017
  • anon

    Nancy completely ignored me and turned her back when I was on the counter. I hate coming to the Huntington Park Post Office (90255) because they are so rude. Especially Nancy!!! I wouldn't come here at all if it wasn't because they are the only post office open on Saturdays. My recommendation is that your employees go to the post office in Santa Fe Springs and see what excellent customer service looks like.

    Dec 02, 2017
  • anon

    I have a small business here in corsicana texas.I ship 12 to 20 med to large packages at a time to my local USPS daily.I delivered 12 packages on 11/24 to the facility of which 6 packages were never scanned totaling over $800 for my small business.I have used USPS and have spent over $20,000 over the last two years.I could not believe that they basically blamed me for not making sure all my items were scanned.And instructed me to do so from now on .As of today 11/29 all six items are still showing waiting to be received to the post office

    Nov 29, 2017
  • anon

    Terrible service.and also terrible tracking. Had to keep tracking myself. Otherwise there were no updates

    Nov 24, 2017
  • anon

    When You call for a problem and they tell you your wait is 55 minutes that means there is a problem. terrible service use ups.

    Nov 21, 2017
  • anon

    Here is a large reason you get no respect - a copy of your tracking. November 18, 2017, 7:27 am Arrived at Post Office NIOTA, TN 37826 Your item arrived at the Post Office at 7:27 am on November 18, 2017 in NIOTA, TN 37826. November 17, 2017, 8:54 pm Departed USPS Regional Facility KNOXVILLE TN DISTRIBUTION CENTER November 17, 2017, 2:36 pm Arrived at USPS Regional Destination Facility KNOXVILLE TN DISTRIBUTION CENTER November 17, 2017, 9:47 am In Transit to Destination On its way to NIOTA, TN 37826 November 16, 2017, 8:47 pm Arrived at USPS Regional Destination Facility CHATTANOOGA TN DISTRIBUTION CENTER November 16, 2017, 4:46 pm Accepted at USPS Destination Facility NIOTA, TN 37826 November 15, 2017, 2:36 pm Departed Shipping Partner Facility, USPS Awaiting Item SECAUCUS, NJ 07094 DHL ECOMMERCE November 13, 2017, 7:42 pm Arrived Shipping Partner Facility, USPS Awaiting Item SECAUCUS, NJ 07094 DHL ECOMMERCE

    Nov 18, 2017
  • anon

    I sent a package first class with an expected delivery date 4 days after mailing. It went thru Oklahoma city and stayed there 7 days before leaving. I've always tried to use the USPS as much as possible but this is ridiculous. This is time sensitive and I paid for a first class return... Wonder how long that's going to take.

    Nov 16, 2017
  • anon

    I had a package that was supposed to be delivered on the 2nd. The tracking info states that the address was undeliverable (my own fault for mistypig the address when i ordered my product), but thats all the tracking info says. Ive tried contacting the post office by email, but just get what looks like an automated response. Havent tried by phone yet (not allowed one where I work), but I was kind of expecting some information about where it was being kept or if it had been returned to the sender.

    Nov 07, 2017
  • anon

    We live in a small town that does not deliver the mail to your home, you must use a PO Box. Our street address is not recognised by the postal service, therefore it is not recognised by delivery services. The post office does not have any type of parcel boxes that you can retrieve your package from. If you don't get there on their weekday hours, and you go away for the weekend, you don't get your package till the next Saturday! Our packages are held hostage. This is unacceptable. Our post office needs parcel boxes!

    Oct 30, 2017
  • anon

    On Saturday when my daughter came in with the mail there was a pink slip in the mail box stating that a package was delivered. However, I was in the house all day long. This has happened to me three or four times this year. I'm not talking about other years I am just talking about this year. All they had to do was just buzz the bell and I would have came downstairs. This happens so often is so annoying now I'm go to you on Tuesday hopefully the package is there. All I want is your employees to just do their job and just buzz a bell. I understand that some buildings may appear to be dangerous. I don't want to put their safety on the line. Thank you for listening.

    Oct 29, 2017
  • anon

    I am trying to do your survey which a cannot find. I typed in the bit at the bottom of the receipt as shown and it did not send me to any web site nor was an appropriate web site at the beginning of the page. I came across this site by accident. I chose the La Mirada post office because it is easily accessible and has decent parking. The handicapped spot is not blocked for any length of time by the people entering or exiting the lot. The employee (Employee #5) interacting with the people in line was very pleasant and extremely helpful. Having an employee out there sped things up considerably.

    Oct 25, 2017
  • anon

    Your new and, theoretically useful service of Informed delivery, is not working. The website is broken. I can't log in despite having established # accounts, out of desperation. An hour ago I requested a new password, the response was 'we sent you an e-mail. Perhaps you forgot the stamp as it's not here. Maybe you follow the example of the Navy and replace the nincompoops.

    Oct 21, 2017
  • anon

    I have never seen such incompetence as in the postal service. Your people hold my mail for weeks at a time and send it across country instead of Missouri. You are going up on rates because you are losing money no you can't make money by having worthless people working for you. I'm losing customers because of the USPS and my attorney says I have a case for lost sales. There's no reason for your sorting centers to have my mail for almost 2 weeks in Kansas City Kansas or be sent from new York to South Dakota instead of Missouri. Fix the problem and hire competent people

    Oct 09, 2017
  • anon

    I don't understand why your office will keep allowing negligence and total incompetence. People pay good money for your services and get crappy service from places like Kansas City Kansas and Chicago sorting centers I have one package in particular from India that​has looped the system 6 times and it cost me a customer. I can understand once in a while but​ this is constantly happening and I feel that if your office doesn't care about customer service then UPS or FedEx will get my money​

    Oct 05, 2017
  • anon

    In regard to the Glenhaven, California post office, I have a negative comment. The new employee there--Tim by name--is very unaccommodating. I have gone in there 3 times now and each time he sits about 6 feet from the main counter behind a counter of his own and for several long seconds does not look up. When he finally acknowledges me, it is is to say, "Can I help you?" (Without rising or proceeding to the customer counter.) I realize this might sound petty, but I think that service can definitely be improved.

    Sep 28, 2017
  • anon

    I ordered some medical supplies. These supplies were returned by the post office because my P.O. Box was not on the package. The package was not originally intended to go to the post office. The zip code where I live only has 20-50 people in it. If the package had been sent to the post office with my zip code, it would have been delivered. Instead, the main post office elected to send it back. The lack of customer service is just unreal.

    Sep 25, 2017
  • anon

    I usually go to gurnees ports office but my mother inlaw is handicap and she needed me to send a packet over night . I go in to zions location and their was no air conditioner, long line and a unfriendly cashier. Tori gave me such a bad experience here directing me on how to send the package over night. She was unfriendly, with a negative attitude and rude. Costumer service is so important please provide proper training. Best regards, Nadia

    Sep 18, 2017
  • anon

    Re: "Click-N-Ship" I don't know what the USPS is putting in its drinking water these days. I ship out a lot of packages (as an individual, not a business) - mostly gifts and merchandise returns. For years I have been happy to use Click-N-Ship for this purpose: I keep some boxes in the basement, I got myself a nice digital scale, and had set up a helpful address book. Just closed up the package, weighed it, filled out the online form, charged it to my credit card, printed and attached it, and gave it to my husband to drop off on the way to work. The process was easy and service was generally reliable. This evening I discovered that Click-N-Ship was now only available for use with USPS brand boxes - WHAT WERE YOU THINKING!!!??? My shipping goes out in many different sizes of boxes, and often is shipped back in the same heavy-duty plastic bag it came it (which of course costs less). I do my shipping at home when - shocker - my post office is closed. And I hardly ever go to the post office anyway. Do you really expect me to maintain a complete set of USPS boxes at all times, and wait until new boxes arrive before I can ship? To use Priority Mail even when I don't need to? (Which is most of the time.) To pay extra to use a box when a bag works just fine? To keep an enormous amount of stamps on hand so I have the right combination for each package? To use a box that's way too big because the smaller one is not the right shape? Seriously, WHAT WERE YOU THINKING?!?! Up until now, I was actually pretty happy about the Postal Service, but you've lost my shipping business. Fedex works just fine, and provided I'm not in a hurry (which again, is most of the time), they charge about the same amount as you would, and often less. I would imagine that you're going to find a big drop in packages originating at residences. And maybe that's the point - maybe so long as you get shipping from large businesses, you're no longer interested in shipping from the residential market. Which is kind of outrageous, since you're supposed to be serving the entire public. Fortunately, I have a backup that is still happy to make my shipping as easy as possible. But I still think you're making a big mistake. p.s. Ironically, there's no place on this website or, I believe, the USPS website, for contacting you by mail. Which is too bad: if I forget to copy and print out my message before I send it, I'm just out of luck.

    Sep 12, 2017
  • anon

    Inconsistency on delivery times and mail arriving two or more weeks later than elsewhere. Depending on which postal employee has our route, we either get our mail around 4 p.m. or almost 7 p.m. or anywhere in between. It's never consistent day to day. We also have two recent episodes of mail arriving late or not at all. One was a lump sum distribution check from a large Financial institution which was postmarked more than 2 weeks earlier to go 90 miles from Boston MA to Eastham MA. The first check was cancelled and re-issued two weeks later, both the original cancelled check and newer one arrived the same day. Most recently we expected a wedding invite that was mailed from the Atlanta area that was delivered to relatives in TX, NY, and MA again more than two weeks ago, we've yet to receive ours. Who knows what else we haven't received. In summary we're not impressed with the Postal Service, and don't know if the problem is local or elsewhere, but we suspect local based on other problems we had with held mail in that we were told we didn't have any after being away two weeks, then after insisting that the Post Office must have misplaced our mail finally received a tub full :-(

    Sep 11, 2017
  • anon

    The rent on our po box went up from $140.00 to $166.00 for the next year. Why? Last year it went up only $4.00. At this rate you are pricing yourselves out of business. It's no wonder people have turned to alternative ways of tending business. The post office in Conroe, TX. 77305 is not all that great. Not friendly. We believe either they or our carrier holds our mail for two to three days sometimes before delivery. We always got some kind of mail every day and now, at times, it is a lot of mail delivered all at once. Thank you for your time. Sincerely, Tommy Largent

    Sep 07, 2017
  • anon

    Recently, due to the structural integrity of the building, the post office in the county seat of Cadiz, Ohio 43907 was abruptly closed. The nearest physical post office is 7 miles away. How can the postal service allow this to happen ? Please help !

    Sep 07, 2017
  • anon

    We put our mail on hold. It was delivered 5 days earlier than scheduled and all stuffed in the mailbox. (The door couldn't be closed.) I had instructed that the accumulated mail was to be placed inside my garage, which was unlocked at the time. My son, who was checking our property while we were gone, saw the mail in our mailbox and put it in our house. He notified us that it had been delivered early. I immediately called my post office that the mail was suppose to be on hold. The carrier continued delivery everyday anyway! After returning home, I went to the post office and spoke with the postmistress about what had happened and she confirmed that she was aware of the situation. I received no explanation nor apology for what had occurred. This is a rather small, rural post office where one would expect they could provide competent service.

    Sep 06, 2017
  • anon

    I have 2 different lost idents in 2 occasions and I still don't have satisfaction I went to the Post Office and I was told the case is closed . And I know they're playing games which I don't like. I want my items back or I wanna be reimbursed. Or I will just say that US Post Office is a bad game player.

    Sep 05, 2017
  • anon

    This is some great stuff you've got going on here. I just completed a survey about a delivery experience, in which I complained about the lack of information available to the recipient of a package.

    Sep 02, 2017
  • anon

    I live in Evans, CO, a relatively small town with only one post office. I am having problems with my mail carrier and have written the local postmaster. I did not get a response from the postmaster. I went to the post office 9 days later (8/17/17), the postmaster was not in. I left my name and phone number and still haven't heard from him. Who and where can I write to escalate this matter, preferably outside this post office. Since I wrote the letter, I have been ticketed and am not receiving mail. Thank you, David Bailinson

    Sep 01, 2017
  • anon

    I recently mailed an express envelope that was supposed to be delivered the next day. I paid $28.75 to have this service done. To date, 3 days later, nobody can find this envelope!!! Needless to say, I am VERY upset and there is nothing myself nor anyone at the post office can do about it. The package contained house keys for my 90 year old Aunt, who dropped them in my sons car. So I figured the fastest way to get them there would be by next day delivery.....BOY, WAS I EVER WRONG ABOUT THAT!!! What I want to know is how do I get her keys to her yesterday. She lives on the north side of Chicago and I live on the south side, so you would thinthat mailing them would be a simple and quick process. No wonder you guys are going out of business. PLEASE FIND THIS PACKAGE ASAP... Thank you!!! Also.....tracking # was incorrect!!!

    Aug 31, 2017
  • anon

    I am extremely disappointed in the service I was provided as package never was received but if you put tracking number on your system it states delivered. Well I for one can tell you I never received it. have called CS twice and after waiting almost an hour for pick up ( CS agent was great) she told me I would hear back within 3 days. after 5 days of not hearing back I called again they even gave me the number to the local PO to only call and being told there was no post master at this station only the supervisor which by the way was her she put me on hold and forgot about me.So here we are with a package that said it was delivered on 8/10/2017 it is now 8/30 and still no connect from any of you about my package which was for my grandsons Birthday on 8/13/2017. I would right you all 0. Someone tell me what my next step is. beside never sending a package without a confirmation signature requiered.

    Aug 30, 2017

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  • Christine Lyons, Kelly Thresher, and Amanda Stafford contributed to this report.

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