The U.S. Postal Service uses overtime to provide flexibility and meet its operational requirements. To aid in efficiently managing overtime, the Postal Service implemented the Overtime Administration System (OT Admin) – a web-based application intended to assist managers and supervisors in administering and tracking overtime for craft employees while ensuring consistency with appropriate collective bargaining agreements.
What We Did
Our objective was to assess whether OT Admin was achieving its intended goals to help managers and supervisors efficiently and consistently assign overtime. We reviewed overtime work hours and grievance payments from fiscal years (FY) 2019 through 2021. Our review included nationwide use of OT Admin by managers and supervisors who manage overtime hours for craft employees. We visited 12 judgmentally selected locations based on overtime grievance costs and OT Admin usage.