Objective

This report responds to an August 7, 2020, congressional request regarding concerns that Postmaster General Louis DeJoy’s modifications to U.S. Postal Service staffing and policies had an adverse effect on Postal Service operations, leading to slower and less reliable mail delivery. This report also responds to a number of recent similar congressional requests. We are issuing a separate report to the Postmaster General which details these issues with recommendations for corrective action.

Our objective was to address specific concerns related to Postal Service changes put in place after the Postmaster General was sworn in on June 15, 2020, and their effect on operations; whether the changes comply with internal policies and legal requirements and sufficient notice was provided to Congress and customers; and whether the Postmaster General complied with ethical requirements.

The Postal Service is required to fulfill its universal service obligation and meet other statutory obligations in a self-sufficient manner by covering its costs through revenue generated from the sale of its products and services. Since 2007, the Postal Service has experienced sizeable financial losses, resulting from a combination of legislative and economic factors, as well as the shift in consumer and business behavior toward digital correspondence, transactions, and advertising. In its 2020 Integrated Financial Plan, the Postal Service projected a net loss of $7.6 billion for fiscal year (FY) 2020.

Unexpected at the time of these projections was the global novel coronavirus (COVID-19) disease outbreak. The effects of this pandemic are still being felt across the country and its impact on the Postal Service continues to be significant. While the Postal Service experienced a sizeable increase in package volume in the initial months following the emergency declaration, letter and flat mail volume has declined by up to 20 percent since the pandemic began in March 2020.

As we have noted in a series of reports, the Postal Service has struggled in recent years to meet mail service performance standards, which it measures based on mail speed and reliability. In FY 2019, it met annual performance targets for only seven of 22 mail products (32 percent). Our recent reports have also noted that the Postal Service has numerous opportunities for greater efficiencies and cost savings.

On May 6, 2020, the Postal Service’s Board of Governors announced its selection of Louis DeJoy to serve as the 75th Postmaster General. In his remarks at an August 7, 2020, Board of Governors meeting, Mr. DeJoy announced implementation of an organizational realignment and noted that the Postal Service’s financial position was dire, stemming from substantial declines in mail volume, a broken business model, and a management strategy that has not adequately addressed these issues. Given the current situation, he noted it was critical that the Postal Service review operations and make necessary adjustments.

Conclusion

In June and July 2020, Postal Service operations executives initiated various significant cost reduction strategies on top of three initiatives the Postmaster General launched to achieve financial targets. No analysis of the service impacts of these various changes was conducted and documentation and guidance to the field for these strategies was very limited and almost exclusively oral. The resulting confusion and inconsistency in operations at postal facilities compounded the significant negative service impacts across the country.

Although the Postal Service followed applicable legal and policy requirements regarding notification of the Postal Regulatory Commission (PRC), these requirements are limited. We also found that documentation of the operational changes provided to Congress and customers was generally accurate but incomplete. Information the OIG reviewed to date indicates that Mr. DeJoy has met the ethics requirements related to disclosure, recusal, and divestment.

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Comments (136)

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  • anon

    getting is really too slow nowdays covid 19 is not an excuse for holding up peoples orders hire more people then. sppeed it up !!!!!!!!!!!!!!!!

    Jun 22, 2021
  • anon

    I am adamantly opposed to all of the operational changes proposed by Mr. DeJoy for the ten year USPS plan, including closing post offices and/or sorting offices, changes to the handling of 1st class mail, etc. What I want is for Mr. DeJoy to be fired and replaced ASAP. As I understand from newspaper reports, including from the NY Times, Mr. DeJoy intentionally slowed down the mail in 2020, with the intention of helped President Trump’s re-election bid. This involved closing post offices, sorting facilities, holding up delivery of mail, destroying sorting machines, locking mail boxes, etc. As I understand it, the 2006 federal law mandated that the USPS needed to put aside 75 years of retirement benefits, causing the present financial issues. No other business has such onerous retirement rules. I am appalled that President Trump put into place Mr. DeJoy who has and has conflicts of interests between his businesses and the USPS. I understand that your office and the FBI are investigating him regarding these conflicts as well as election contributions fraud. Thank you for your consideration of my imput.

    Jun 22, 2021
  • anon

    Everything Louis DeJoy has done at the USPS has been aimed at eroding--and ultimately destroying--an important department that Americans had NO problem with. Now, a lot of my and my husband's mailed medication, bills and other important mail is delayed. This was NOT the case until DeJoy became Postmaster General. First of all, he has no experience for this job and should have never been appointed. Secondly, he wants to privatize the postal service so he and his other wealthy friends can make lots of money running it as a regular, non-government business. Lastly, this unscrupulous man is currently under investigation by the FBI for potentially illegal political fundraising activities! Many, including myself, say DeJoy should also be tried for dismantling many large and expensive rapid mail sorting machines--and having them destroyed so that others can't put them back together. This dangerous man should be fired, tried for his criminal activities--and forced to use his own wealth to pay for the machines he had destroyed. Anything less would be a shameful miscarriage of justice. BTW, this cost must not be passed on to taxpayers!

    Jun 21, 2021
  • anon

    Dejoy needs to be fired immediately for his role in his attempt to destroy USPS especially before last year’s election

    Jun 09, 2021
  • anon

    My family is very concerned about the slow down in mail delivery. I have received items that have been sent by family members and friends weeks late ( as much as a month) which is very discouraging. I have not received cards and letters that have been sent to me for various occasions. Mail that I have sent does not get delivered. I no longer consider the mail a reliable service so I use UPS or FedEx to deliver my mail. I put birthday and graduation cards etc. into boxes and send them for $10-$12 just so they get to their destination on time. These two companies have yet to fail me. The post office was designed to service the American people. It is not a money making venture. Most of these changes were made to affect the outcome of the 2020 election. It didn't work in 2020, but if De Joy is left to his own devices he will have perfected his methods to make sure ballots are not delivered in a timely manner. He is underserving of his current position.

    Jun 04, 2021
  • anon

    I want to lodge my formal complaint that I object to the proposals put forth by Louse DeJoy whose actions are not to help the post office but instead is designed to destroy it. I want you to FIRE DEJOY NOW!

    Jun 04, 2021
  • anon

    The current support, policies and practices of USPS should be retained with only one exception. The reductions made by Mr. Dejoy seem intended only to limit and reduce services. Based on the approval rating the Post Office has with the public it was fine.

    Jun 03, 2021
  • anon

    I do not agree with the proposed changes to the USPS. I did not agree with the removal of custom sorting machines either. It appears that Mr. DeJoy is intent on bringing the USPS down, so his own distribution company or another privately owned business can build up to take over this service. I have never approved of his appointment; he needs to go. We need the USPS to be efficient and locally available all over the country. My husband receives his meds from the VA via USPS. They need to be on time which hasn't been the case recently. VA isn't flexible with the monthly dosing: 28 days means a 28 days supply whether it is cholesterol or pain med. We need the USPS to be there for US all in the U.S.

    Jun 03, 2021
  • anon

    The postal service is a beloved institution!! Mr Dejoy's removal, dismantle and destruction of 711 custom made sorting machines; his removal of blue drop off boxes; his changes to personnel and delivery routes did MAJOR DAMAGE to the postal service which we have not yet recovered from and now he wants MORE changes like changing how 1st class mail is handled and closing rural post offices; he wants to DESTROY the postal service - this can NOT be allowed to happen. I object to the new proposed changes to the postal service. The board needs to remove Mr Dejoy ASAP and install a new postmaster general who can reverse the bad changes that have already been made. I do agree that if Amazon and Walmart are going to use the postal service to send packages with short time lines, they are adding extra pressure to an already bogged down service and should have to pay more to the postal service for this extra service. Please, please save our beloved United States Postal Service.

    May 27, 2021
  • anon

    I am opposed to the new changes. The mail is slow enough already.

    May 27, 2021
  • anon

    These slowdowns and reduction of the post office ability to deliver mail are ridiculous! We need to have this stopped immediately. DeJoy needs to be removed as head of the post office. He’s as corrupt as every other trump appointee. I get my medications by mail. I get many medical items by mail. I rely on the postal service to provide quick, safe delivery of these items!

    May 27, 2021
  • anon

    Please get rid of dejoy . Post office was awsome before he took over . Don't let him ruin it more . His Ideas are made to make him and his crowd money ,our tax money. Which he probably doesn't contribute to. Make him personally pay for all the machines he probably gave away to his friends to compete with the p.o. the U.S. Post Office doesn't need to make money it is a service. Please come to reality.

    May 27, 2021
  • anon

    my comment concerns the changes to the postal service that Mr. Dejoy is proposing regarding not using airplanes to deliver mail, closing some post offices and using 3rd party contractors to deliver mail. The public deserves mail on time, these changes will slow down the delivery of mail. Do not allow these changes to take place in our post offices. I do expect a response, thank you.

    May 26, 2021
  • anon

    The postal service does to need to make any additional changes, it is already running very slowly and its mail delivery is always behind. changes to its existing service would be terrible. We need first class mail to get to its destination in a timely manner. We need more mail carriers, we need more post offices and more blue boxes. Upgrades are what we need. Linda Brooks-Cooper

    May 26, 2021
  • anon

    I am strongly opposed to ALL the changes Mr. Dejoy is proposing to make to the USPS. I also hope the changes already made by him can be reversed. I believe that we all need a reliable postal service that allows for maximum access to its services and rapid processing of our mail.

    May 26, 2021
  • anon

    Do NOT implement the 10 year changes that DeJoy is putting forth. It is a horrible policy that will completely destroy the USPS. The changes he has already made have already been a disaster, ESPECIALLY for people in rural areas and elderly people who depend on the USPS for their medications and other VITAL needs to LIVE. Dejoy is doing nothing but trying to eliminate this service so he can jump in and take over to line his pockets even more. His current actions have already resulted in horrible services, with mail, meds and ANIMALS being left to rot and die. Not to mention the throwing away of mail (and ballots). Allowing him to implement these additional changes will just bring more destruction. I am asking please, do not implement these changes.

    May 25, 2021
  • anon

    I am writing to protest the10-year plan for the Post Office that Postmaster DeJoy reportedly is planning to institute unless the Postal Regulatory Commission prevents him. This plan reportedly would end the use of air for transporting mail across the country, reverting to trucks only, and would also cut services, close some local post offices, and generally provide worse service than the Post Office currently does. This would be unconscionable!!!! I live in a rural area, and people where I live are very dependent on our local Post Office for delivery of medicines, parcels, and other important mail. Do not let DeJoy’s 10-year plan be implemented! It is already a problem getting mail on time. When I mail a first class letter to a person who lives 15 miles away, it takes 5 days before it is received. He has already reduced service in what is supposed to be the best nation in the world. He must go, now!

    May 25, 2021
  • anon

    In the last year, we have personally experienced significantly poorer service from the USPS. For years, some in congress have been hoping to replace a postal service that has functioned exceptionally well for centuries with privatized delivery of mail. STOP! Not everything should be run as a for profit business. The American people deserve the quality they have come to know and love from USPS. Feel free to expand on ways to bring in additional income (banking and other services), but the poor quality we have seen in the last year is an effort to destroy USPS, not improve it. Stop the efforts to cripple this vital service! The policies DeJoy hopes to enact will destroy, rather than nurture, this vital service.

    May 25, 2021
  • anon

    TEN YEAR PLAN IS A MISTAKE! 1. If anyone hasn't already concluded, Louis DeJoy is not fit to run this agency after destroying over 100 sorting machines while trying to interfere with our election ballots. The cost to the PS alone is a staggering lost in equipment, time and human work. He needs to be fired asap if not for the above but for his conflicts of interest. Anyone who hired and supports him should also resign their Board positions. 2. The supposed "10 year plan" is likely to continue the decline of the USPS that so many depend on. This plan should not be implemented until an extensive review by a more experienced leader other than DeJoy. Closing rural post offices, raising prices, outsourcing, delaying mail delivery is a plan he hopes will cause failure. The PS has been high quality and dependable before DeJoy now is marginal at best. Perhaps you should listen to the long term employees who understand the system. Stop these changes with his 10 year plan! Wait until a full Board is seated. Don't give away our postal service to corrupt forces. 3. When you want feedback in the future....How about making it easier to find the site and use options rather than hiding it.

    May 24, 2021
  • anon

    DO NOT implement the 10 yr plan proposed by Dejoy. It will ruin the USPS for the sole purpose of helping Dejoy's private business. Fire Dejoy & criminally charge him for destruction of Government property. He did NOT follow procedures for approval to destroy our sorting machines so he should be criminally charged for doing so. Dejoy is a criminal! Fire him today.

    May 24, 2021
  • anon

    DO NOT MAKE DEJOY'S PROPOSED CHANGES TO USPS. IT WILL RUIN THE USPS, PUT PEOPLES' LIVES AND JOBS AT STAKE. DEJOY AND HIS PLANS ARE A THREAT TO THE USPS AND THE NATION ITSELF.

    May 24, 2021
  • anon

    I'm VERY concerned with this Position Louis Dejoy holds. He only seems to SABOTAGE the POSTAL SERVICE IN ANY WAY HE CAN. WE AS TAX PAYERS AND CONCERNED FOR ALL OUR POSTOFFICES WANT HIM OUT. I speak for many residents and neighbors from our City of Baldwin Park, Ca. This is vital, SAVING our Post Offices even after the terrible law passed to fund future Postal workers Health Care years in advance has lead to this and the incentive to PRIVATIZE. He is UNQUALIFIED & NEEDS TO GO. Thank You..

    May 24, 2021
  • anon

    As a retired person, I depend heavily upon the USPS. I am also very happy that the United States has deemed the post office as a service, and not a money making entity. The mail must go through is not just a saying, it is a necessity. I expect to receive, in a timely fashion, my through the mail medications, and important hard copy correspondence from a variety of agencies and organizations. Any cutting back of USPS operations would seem to be unacceptable to me. (RM 5/24/2021)

    May 24, 2021
  • anon

    Get rid of DeJoy. He is ruining a service that is needed by the taxpayers of this country. The people need this service. We don't have delivery for pkg and mail at my house. I count on the post office and please with the service. DEJOY was a weapon of Trump to control voting. That is against the people of our country. This should not be allowed. Crooked is not good. STOP THIS MAN.

    May 23, 2021
  • anon

    Limiting or reducing activities or objectives of the USPS would be a horrendous idea and Louis DeJoy should not be allowed to continue affecting the institution any further after the damage he has already caused. He clearly has a personal interest in reducing the functionality of the peoples' postal service. My father was a rural letter carrier and I recall how seriously he took his duties. He would not have tolerated such disgraceful actions in his time and I want my children to grow up knowing they can count on The United States Postal Service to deliver their correspondence and packages. IT will not happen with this man any where near the helm!

    May 23, 2021
  • anon

    Proposed operational changes to mail delivery. This is a bad idea. 1. Most rural customers receive and pay bills by mail. Most do not have internet to pay online. Who will pay late charges if mail is not received on time? 2. I get my asthma medication thru the mail. Will it it be late ? It will cost 4 time as much thru the drug store. Who will pay the difference? 3. It will put Netflix mailing of CD to rural areas out of business. 4. Amazon, Walmart, etc. use the mail. UPS using the mail (smart post) for rural customers. Who will deliver packages. 5. UPS, DHL, Fedex do not cover rural areas. The hurts rural America. I know- I grew-up on a rural farm.

    May 23, 2021
  • anon

    Dejoy need to go. It's becoming more and more obvious that he has some hidden adjenda that is not beneficial to the post office, its workers or its customers.

    May 22, 2021
  • anon

    Both my personal and business experience with the USPS postal service has been pretty terrific up until 2020. Before Trump and DeJoy, I was always amazed at how quickly letters and packages were received. The slow down of mail has not only been inconvenient, it has caused situations that could have easily caused harm to health and financial well-being. Please get rid of DeJoy.

    May 22, 2021
  • anon

    One of the first things a totalitarian ruler does is keep people from communicating with one another. In many parts of this country, there is no access to the internet. None. Reducing mail service while increasing fees will further isolate people who are typically also on the low end of the scale with regards to medical service and employment opportunity. Many people pay their bills by mail and will incur late fees through no fault of their own. This appears to be part of a systematic attack on poor people. The USPS is a main component of the economic engine of the United States. Mr. DeJoy appears to be more of a political operative interested in the de-construction of the administrative state (witness the destruction of purpose-built mail-sorting machines) then he is a manager in the employ of the people looking to increase service.

    May 22, 2021
  • anon

    Proposed changes to USPDS in services are disastrous. They need to be abandoned. De Joy is an incompetent idiot. And needs to be fired Tom Thompson

    May 22, 2021
  • anon

    The proposed ten year plan from PG DeJoy will cripple the USPS and it appears to be essentially a systematic dismantling of the Postal Service. The US Mail is one of the bedrock systems of the country. It's dependable, prompt, efficient and an essential part of American culture. As a senior I get my essential medications through the mail on time. That's very important to me. There are a lot of seniors and disabled people in the same circumstances as me. We depend upon the USPS. One thing that has been pointed out to me is that DeJoy plans to use third party companies to transport mail only by truck (no transport by air). He himself owns at least one company that is contracted to the USPS. That's a conflict of interest. The chaos his actions created during the last election are fully evident. The fact that those expensive sorting machines he had were removed and destroyed is criminal. And they started removing blue mail boxes for no good reason as well. It was an obvious attack to stop/slow down mailin voting. He's also being investigated by state and federal agencies for finance law hanky panky. Why is he still in office? Apparently the plan is to also start shutting down offices in rural areas and small towns which will be very inconvenient to customers who rely on the services. That's going to make a lot of people very, very angry. All that will do is cripple the USPS by slowing down delivery of important mail. This is a disaster in the making. The USPS is one of the few things that we can rely on and politicians are trying to destroy it for political reasons. DeJoy is a disaster and his plan should be rejected. He should be removed from his office before he can do irreversible damage to the USPS. Please save our beloved USPS. Get us an honest, knowledgeable PG who can further improve on the USPS and who cares about us, the customers. Thank you.

    May 22, 2021
  • anon

    Reducing postal services, having fewer postal workers, less efficiency and fewer post offices, as Mr. DeJoy proposes, is NOT what the American people want. We like the Postal Service. We rely on the Postal Service! Don’t let the current Postmaster General break this honored institution. Give it the resources to continually IMPROVE its services and offerings. The richest country on earth needs to INVEST in this constitutional organization, not tear it down and made its service poorer.

    May 21, 2021
  • anon

    The USPS in this country is an essential service. I receive my medication thru the post office. I send and receive communication with my family through the post office. During the pandemic, I ordered and received essentials in my life through the post office. I live in Oregon and I vote through the post office. This service should not be decreased but increased.

    May 21, 2021
  • anon

    We need someone in control who know something about moving large amounts of items around the country in an efficient manner and that is not DeJoy. We do not need someone coming in and immediately removing equipment, mailboxes and then propose closing rural post offices and not using airplanes but still charging higher prices for ist class mail. The changes look like ones made in haste and from what I can see not wanting the public to know about them until it is too late. There needs to be more thought made before any changes and more transparency and feedback with the public.

    May 21, 2021
  • anon

    The Postal service is a vital lifeline to many people. As a retiree I depend on the postal service to deliver my medication in a timely manner. If the documentation of operational changes is incomplete does that mean the public will not be informed as what all the changes will be before they are thrust upon us? Mr Dejoy’s deliberate slowing down of the US mail during last election season speaks volumes about his political motives and little about his so called concern about the post office’s efficiency. Please don’t approve Mr. Dejoy’s radical and destructive proposal for the US postal system.

    May 21, 2021
  • anon

    I was extremely upset with DeJoy’s changes to the postal service in 2020. I count on prompt deliveries for so many aspects of my life, and his changes really impacted me. I just heard that he is proposing additional ridiculous changes which I totally oppose. The only change I would like to see would be a new Postmaster General.

    May 21, 2021
  • anon

    We, the people, want exceptional postal service. The latest changes implemented by Postmaster DeJoy have impacted the delivery of the mail. The removal of mailboxes, the changes in how the mail is sorted, delivered and so forth must be stop. We need solutions that take the post office back to its great service it had before this Postmaster. The proposals being presented do the opposite. The post office is a benchmark in American life. So important to keep at the highest standards possible for all. We need Congress to review these changes before they are made.

    May 21, 2021
  • anon

    Why are you destroying the Post Office. You need to be replaced immediately with someone who will restore the Post Office. You need to go.

    May 21, 2021
  • anon

    Americans, their businesses, and our Democracy depend upon a speedy, safe, efficient, and reliable postal service. We buy, sell, contract, pay bills, send gifts, file taxes and most importantly VOTE through the mail. The USPS is as vital as our hospitals, police, fire/rescue, and education system. It is not a profit-generation center, nor is it a needless competitor to private businesses. What DeJoy is doing to the USPS is a threat to our country, economy, and Democracy. He and his dark vision for the USPS is a threat to our country. He must be removed and these policies must end as soon as he’s out the door.

    May 21, 2021
  • anon

    Please do not implement any of Dejoy's proposed changes that are obviously going to further slow down the mail delivery. Also, please replace Dejoy immediately. He is terrible.

    May 21, 2021
  • anon

    The DeJoy Proposals both 2020 and 2021 for revamping postal service in the United States are clearly and deliberately designed to weaken and eventually destroy this cherished service all Americans rely on and passionately support. It is DeJoy who should be permanently removed from his post before he can inflict further harm to this American Institution, the United States Postal Service.

    May 21, 2021
  • anon

    The delivery time of mail and packages should be shortened instead of as proposed slowed down. The postal services are especially necessary for rural areas.

    May 21, 2021
  • anon

    I totally disagree with decoys proposal. The only thing I’ve seen since taking control is slower service , my meds taking longer to arrive, and low moral. I am getting to the point I can not trust the reliability of the usps, very disappointing but have no other choice.

    May 21, 2021
  • anon

    I want to comment on the proposed 10 year plan Mr. DeJoy has in mind that will destroy the WONDERFUL Postal Service System we have. He's doing this to make himself richer and to undermine our Constitutional Postal Service Rights. Please don't let him do this. The Post Office is Meta and should be left alone or made better. Don't cut services.

    May 21, 2021
  • anon

    I oppose the proposed cuts to the postal service. As A retired person I depend on the post office. We need to increase the service not decrease it. Please retire Mr DeJoy and save the post office.

    May 21, 2021
  • anon

    Postal service under the leadership of Louis DeJoy has slowed and become increasingly unreliable. I have currently experienced this problem due to the loss of a check in the mail. I object to the introduction of the proposed changes to the postal system.

    May 21, 2021
  • anon

    Please do not adopt this plan. The last one caused me to get my mail including mailed medicines, at least a week late. If you want to make a change, allow the Postal Service to get into micro banking, which would help poor and marginalized communities.

    May 21, 2021
  • anon

    The changes you are proposing are unacceptable. You, Mr. DeJoy are destroying a valued institution that is needed and loved. You are not needed and you should be in jail for what you are doing to this country. I sincerely hope this happens.

    May 21, 2021
  • anon

    My local post office in West Linn, Oregon is now closed. I strongly disagree with Postmaster De Joy’s policies. He is gutting the postal service. He needs to be fired.

    May 21, 2021
  • anon

    ROUND EXPRESS COURIER IS THE BEST TO SHIP ANYTHING TO ANYWHERE IN THIS WORLD

    Apr 13, 2021

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