Comments (643)

  • anon

    Anyone having any luck getting their packages yet?

    Nov 07, 2017
  • anon

    My parcel was scanned on November 11 in Washington DC. It staid in new York since September 19th. hope to receive it next week.

    Nov 12, 2017
  • anon

    Hi usps ,its now 15 days my package was sent to me and the update say that your item are inbound into custom processing facility in New York i will like to know how long my package will stay there because its since 11/01/17 that the tracking number show those update so how long my package will be hold there ?please try to help me to found my package

    Nov 07, 2017
  • anon

    My item has also been stuck there since 11/01/2017. What is USPS doing? This is taking too long

    Nov 08, 2017
  • anon

    Same here. 7 days past since this facility got my package. no updates so far

    Nov 07, 2017
  • anon

    I have two packages that has been in ISC New York since Oct 26th and I yet to receive them, when will or should I expect to receive it in my home in nyc?

    Nov 06, 2017
  • anon

    my package is there since sept-19/2017 and i dont find any number o customer service to help me

    Nov 08, 2017
  • anon

    I have been waiting on a package--per the tracking results it says "your item has been processed through our facility in ISC NEW YORK NY(USPS) at October 19, 2017, 9:45 am" and is in transit, however, I still have not received it. It is November 6th and I need it by the end of this week. Am I able to come pick this up? Is there someone I can follow up with on getting the package? The last time I ordered the same exact thing and it was only at the ISC facility for a couple of days.

    Nov 06, 2017
  • anon

    i get this tracking message "Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 5:29 am on September 29, 2017." its already November 6 and no changes, are you serious???

    Nov 06, 2017
  • anon

    I have 2 international packages that have been sent from NASHUA, NH 03063 since october 19, 2017, 2:56 pm using the services of USPS (Priority Mail International Parcels), and I only accept 1 package I receive. and I try to track my package there only shows "Your item was processed through our ISC NEW YORK NY (USPS) facility on October 26, 2017 at 6:40 pm." The item is currently in transit to the destination. " My package has not been updated since October 26, 2017 and is now November 6, 2017. I have contacted the sender and they say "The tracking goes blank for a few days when it is in transit to your country." I wonder how long my package will be stuck there? What is the problem ? why there is no update on tracking. I am very anxious about my package. and what should i do?

    Nov 06, 2017
  • anon

    I have a package that was apparently processed through the ISC New York since 1:00 pm on oct 31. It is currently 6:28 pm nov 5th and it still hasn’t updated at all. Doesn’t this mean it has left the facility and should have been updated as it arrives closer and closer to my house/post office? Is this customs?

    Nov 05, 2017
  • anon

    September 26, 2017. That’s when I put an order through eBay, today we are November 5 and it’s been stuck in Jamaica New York customs for 21 days. What on earth is going on. This is unacceptable. I’m trying to run a business, people are waiting on products they paid for. And I have the vendor through eBay telling me to wait some more before he will give me a refund or send me another product. This is maddening because It’s actually not the first time this happened.

    Nov 04, 2017
  • anon

    My package has been at isc for a month or so,and the tracking record never changes,neither did I received any inform,what should I do?

    Nov 03, 2017
  • anon

    A letter was mailed to me by a friend in Germany that shows in USPS Tracking as "Processed Through ISC New York (USPS) at 12:39 AM on October 22, 2017" and it has not been released as of November 3, 2017, that is 12 days. The letter contains a document from a court in Germany that I must respond to and also a bank card from my bank in Germany. I need my bank card to do online banking while I am here in the US. WHY is my letter being held? WHY don't you just send it to me? This is harassment of an innocent law abiding person visiting your country.

    Nov 03, 2017
  • anon

    I've had a package that has been at your center in NYC from Chine since 10/24 it is now 11/3 and I still haven't received my package and I live right here in NJ...I would like to know what is goin on with my package

    Nov 03, 2017
  • anon

    I had an international package coming in. My tracking information say that the package has been processed through your facility in ISC NEW YORK NY(USPS) at 1:10 pm on October 17, 2017. I have still not received the package. What is the hold up? Why I have not received it yet? Is it in Transit? When will I receive my package? Thanks

    Nov 03, 2017
  • anon

    I have a package showing Inbound into Customs from the ISC NY since 10/26/17 - what is going on here?

    Nov 02, 2017
  • anon

    I have been teacing a package that has been at your facility since 10-22-2017. How long does it take to process mail at this particular site?

    Nov 01, 2017
  • anon

    I have a package arrived in Jamaica NY International Distribution Center on October 11, 2017. It is now November 1, 2017 and the tracking is still showing me in Jamaica NY International Distribution Center. I had talk to the seller and he told I should have had my package in 5 days since he used Priority Mail Express International. So I would like to know what is happening to my package? I want to know what I have to do to get my package. Can you guys (USPS) please help me out here? I am getting frustrated for not knowing what is going on.

    Nov 01, 2017
  • anon

    Hello Jason, Thank you for your comment. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with USPS Customer Service on their website.

    Nov 02, 2017
  • anon

    Hi, I had a package shipped EMS last week from china and it made it to the US in one business day. It had been in customs since the weekend, I am seeing a lot of other posts similar with concern. Please update your system.

    Nov 01, 2017
  • anon

    I have a package stucked SIC new york since Sep 17. Please release my parcel as it is very important to my education. Please release my document. Thank you

    Nov 01, 2017
  • anon

    Mi paquete, estaba para llegar el 28 de octubre 2017, y luego me dicen que no se actualizó la entrega y todabia nada. Que está pasando tampoco me puedo comunicar con ustedes.

    Nov 01, 2017
  • anon

    Hola Yancely, Gracias por su mensaje. Inoportunamente, esta situación está fuera de nuestra área jurídica. En la Oficina del Inspector General (OIG), nuestra función es investigar, derroches, robos, fraude y abusos con el Servicio Postal a través de nuestras auditorias e investigaciones. Para pérdidas o tardanzas en envíos por correo favor comunicarse al Servicio Postal Domestico e Internacional al departamento de rastreo al 800-222-1811 o su página de internet.

    Nov 02, 2017
  • anon

    I had sent documents on 25 th oct from India. It has been recived at your office on 27 th of Oct. the status is showing as inbound into customs since . kindly update current Status

    Nov 01, 2017
  • anon

    I have a package that arrived at NY on Oct 27, 2017 and status is showing as Inbound Into Customs since. The package was sent Priority Mail Express International. Is there an ETA on this?

    Nov 01, 2017
  • anon

    I have 3 packages stocked at ISC, why is taking sooooo long? Is there any problem with the system?

    Nov 01, 2017
  • anon

    My package arrived at ISC NYC USPS since 10/16/2017. I requested an investigation on 10/23/2017. I would like to know the status of this investigation? Where is my package? It only contains handbag and boots. Nothing suspicious, why usps hold my package for almost a month now? It is lost or someone steal it?

    Oct 31, 2017
  • anon

    My package has been sitting in isc new York since October 26 what is the hold up when another package of mines went through the same place which I received.

    Oct 31, 2017
  • anon

    My package has been stuck at the ISC NYC facility for nine days. Not even processed through customs. I understand that there could be technical complications or shortages of staff. Please just release an official statement on this. There are more customers complaining on this than just on this website.

    Oct 30, 2017
  • anon

    My daughters Halloween costume has been at the nyc isc center since Wednesday with no update. Is there any way to help expedite? She’s two and loved this bunny costume we found on Etsy.

    Oct 30, 2017
  • anon

    Have a package sitting in the facility now for 6 days and counting. Why? Its a watch. Nothing shocking....nothing unusual. What can we do to get it released?

    Oct 30, 2017
  • anon

    I buy a lot on ebay, including stuff from Europe. At least twice in recent weeks the NYC center sends my stuff to Connecticut but I live in NJ. Perhaps their map is upside down???

    Oct 30, 2017
  • anon

    Hello, we sent a package from Czech Republic to California, to my husband's parents address. The package was stuck in NY from 10/12-10/27, 15 days in which I tried to track it and understand what's going on, why it is stuck at customs, etc. The system updated info that package could not be delivered as addressed (all the other 11 packages made it!!!) and has returned the parcel to sender- Georgia 30378, Atlanta. But no one ever sent it from there! I do not understand what is going on. It was addressed to Walnut Creek, California. There is the post code and everything needed for a normal delivery. Now that we have moved to USA and no longer live in Europe, I don't see where this package will end up and in whose possession. It is full of valuable memories and sentimental items for us, which makes it rather precious. Who could help us, please?

    Oct 28, 2017
  • anon

    Hi my package aarrived on 10/19/2017 in ISC. Is possible for me to physically pick my package up?

    Oct 28, 2017
  • anon

    Did you pick up your package physically?

    Oct 31, 2017
  • anon

    First and foremost, I am a fan of the USPS, and I understand the constrictions under which you operate. Reasonable and enforced SLAs need to be established for ISC New York. Thirty days is not reasonable for expedited (EMS) and non-dutiable parcels. ISC Chicago and ISC San Francisco manage to get parcels cleared timely and sent on -- ISC New York seems to be incapable of doing so. After having had my EMS parcel held up in Moscow for nearly a month (typical for them), it has now been stuck in ISC New York with no update since the 24th of October. This is not satisfactory. If we try to contact ISC New York directly by phone, (1) the phone is not picked up, or (2) if it is picked up, the caller is dumped on hold for an interminable period of time (45 minutes and up), and no answer is forthcoming. This is unacceptable. If ISC New York is incapable of processing mail directly, perhaps the international function should be moved to another state where the workers are more willing to do what needs to be done -- in a timely fashion. We know that it's possible, because ISC Chicago and ISC San Francisco are doing it.

    Oct 27, 2017
  • anon

    Hey I live in israel and I ordered a package from eBay and it got shipped with USPS to its last destination in the US and it was processed through ISC NEW YORK NY(USPS) in October 3 and after it left the US, the tracking info stopped updating because USPS doesn't track packages in israel. I want to track the package maybe you could help me, you can tell me who delivered it outside the US and where did it drop. Thanks

    Oct 26, 2017
  • anon

    Morning sir, ive had a package at isc new york since august 26 , ive tried calling but to no avail , i just wanted to know what the reason for the holdup is

    Oct 26, 2017
  • anon

    Hello, I have a package that has arrived October 4. I tracked everyday since this date and until now there's no movement. This is the first time it's happening, usually it only takes 2 days at the ISC facility. Can someone email me and let me know what's going on? Or I want to contact the Postal Office in order to get more information. The USPS ISC NEW YORK NY(USPS) .

    Oct 25, 2017
  • anon

    I send an international mail on 21st september, its been more than a month the package hasn't delivered to destination, I called USPS local post office couple of weeks ago they told me that package is in custom clearance new york and maximum time it takes to clear international mail is on month. I called again on 21st oct now they say there is no status shows for ur package, and everytime i call they saying the same thing. i just wanna know the current status of my package.

    Oct 25, 2017
  • anon

    Hello, I have two packages one has arrived October 15 and the other one October 16. I tracked everyday since last week and until now there's no movement. I called our local post office, it says it hasn't left. This is the first time it's happening, usually it only takes 1 or 2 days at the ISC facility... I'm really concerns and can someone email me and let me know what's going on? Thank you so much! Product & Tracking Information See Available Actions Postal Product: Priority Mail Express International™ Features: PO to Addressee DATE & TIME STATUS OF ITEM LOCATION October 15, 2017, 6:29 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 6:29 pm on October 15, 2017. Origin Post is Preparing Shipment

    Oct 25, 2017
  • anon

    I have no idea if any of the comments mentioned below get any kind of response but I assume everyone has this message in the tracker "Your item has been processed through our facility in ISC NEW YORK NY(USPS)" My package has been there since Oct 2nd lol. Thinking I'll give them three weeks and here I am. After researching around I don't think USPS assists in anyway or people just don't bother updating after leaving their frustrated comment behind. So if you are reading this after scavenging around the net for some kind of answers, there really is no solution to this and trust me I looked. I seen from "tracker doesn't update until it the night after it arrived" to "USPS emailed me notifying that they lost the package." I bought a package from Russia as lol but still a bit frustrated that it's still stuck in New York. Probably thinks it's like a contraband or something. Good luck folks!

    Oct 24, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service

    Oct 24, 2017
  • anon

    Hello. So my parcel was at customs on September 19. And it cleared customs in the same day. I’m checking the status and it said that your item is inbound out of customs. And it been more then a month and I still have not received it. So what going on? Is it being seized or the status is not being update.

    Oct 24, 2017
  • anon

    I'm kind of in the same boat. Package cleared customs 17th of October and nothing yet. No updates since

    Nov 07, 2017
  • anon

    My package has been sitting in New York since Oct. 15th and it's now Oct. 22nd. Will I ever get my package? I've been checking the tracking number and it's been processed by United States Customs. Why there is no further update then. Really frustrating :(

    Oct 23, 2017
  • anon

    My package has been sitting in New York since Oct. 15th and it's now Oct. 22nd. Will I ever get my package? I've been checking the tracking number and it's been processed.

    Oct 22, 2017
  • anon

    Hello I have had a package now that's been sitting for one week. Last time when I got my product delivered it didn't take a lot of time like this time. On the website, the shipper told me that the package is going to be there by two weeks but its already past two weeks since I got that message. What is going on? Can someone just deliver the package to me ASAP? I'm just frustrated that the package is just stuck there so please do something about this NOW!

    Oct 21, 2017
  • anon

    Hello I have a package in your NYC isc facility and it has been there for 3 days now, and I'm not concerned about the time waiting, as of now, but I am concerned about all of this recent trouble with packages not coming. I often order items from everywhere in the world and had little problems if any, and I hope this just happens to be a crazy time for you. I hope hear back from you, thank you for your time.

    Oct 21, 2017

Pages