Comments (643)

  • anon

    Yes comment maybe get reply within few hours...Package EMS left ISRAEL POST FACILITY NOVEMBER 26 850PM. NO SCANS SINCE. ALL IT SAYS IS ORIGIN PREPARING POST. But its been sent to USA. Live in NJ, just miles from NYC. Usually get my orders from ISRAEL in 2-3 days. Its the 4th day, and no update, no scan in ISC NY nothing. Could it be there, going through customs, and no update? And it'll be here tomorrow or Friday?

    Nov 29, 2017
  • anon

    Thank you for your message. The OIG is an independent agency of the Postal Service and service issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service.

    Nov 29, 2017
  • anon

    The engagement ring I got for my fiancé was supposed to be here on the 22nd. It has been at the Jamaica n.y. USPS office since the 19th and has not moved. I’ve already taken the days off of work for our trip to my parents cabin where I was going to propose. that’s on the 4th of December. Any other package I wouldn’t care if it’s late but this is one of the most important things ever.

    Nov 28, 2017
  • anon

    Package arrived on 10/15 via Japan Post from Kyoto, Japan and has not moved since. Filled out a missing package report on USPS.com but no response in 10 days.

    Nov 27, 2017
  • anon

    ISC is US Customs. Abandon all hope.

    Nov 27, 2017
  • anon

    Guys just be patient, my package from UK to US using royal mail tracked & signed just got released from ISC New York. I guess it's because of the Thanksgiving and they got delayed.

    Nov 27, 2017
  • anon

    international tracked parcel (40$PostNL) arrived at isc ny on November 15th. Its the 22TH AND I ONLY LIVE 3 HOURS FROM NYC! what is going on? Theft? Too much volume?

    Nov 27, 2017
  • anon

    Reading all these comments are scaring me now, I have a package from Poland coming and it said 'inbound into customs' just today and i'm scared something will happen even though the package is just filled with Doll related items. I've never had trouble with USPS until now and i'm scared that my package will be held for longer even after waiting nearly a month already! Help!

    Nov 27, 2017
  • anon

    My package arrived on 11/18 from s.korea at jfk since has not moved I ordered similar items on the 20th and it will already received. What is going on......

    Nov 26, 2017
  • anon

    I have buy a few things from china this month and im getting worrie about after read all this comments i have one of them at the ICS in New york for 10 days nov 16 and others getting in , how can i know why its holded there.

    Nov 25, 2017
  • anon

    My package arrived on 11/16 from Germany at ISC New York and has not moved. There is no reason for them to keep it there since it's just christmas candy. It's ridiculous on how much money it cost to send a package and it can't be delivered in a timely manner.

    Nov 24, 2017
  • anon

    Reading all of this reviews gives me chills. It is now clear to me that USPS in general is a complete mess. First I lost all the originals of all my educational certificate, second my package arrived their facility on the 9th and had been there ever since. What is going on?

    Nov 24, 2017
  • anon

    I have never had any problems with customs with packages coming from China. This recent one though has been in ISC New York since November 16. It has never moved at all. I feel like people in there has taken the whole week off for thanksgiving and it is ridiculous. Please help. Thanks

    Nov 24, 2017
  • anon

    My package could have arrived on 11/16. However, the latest update is: the item was processed in ISC NEW YORK NY. I asked USPS to search my package, and sent email to customer service. I got no reply. My package values over $1400, which is super super super important!!!!! I did part-time job for two months to save that amount of money. I really dont know what to do now. I feel desperate. I swear I wont use USPS anymore.

    Nov 22, 2017
  • anon

    After reading all those comments im scared that i will never recive my package from germany. Which is at the ISC NY for 5 days now. That package was for my birthday, and that was last sunday! Is there anybody i can call or just an update on wheter its lost or not? Or what happened to it? I hope somebody can help

    Nov 22, 2017
  • anon

    Same. My package values over $1400. I did part-time job for two months to save that amount of money. However, USPS does not reply me with anything, even though I asked them to search my package. I feel like I worked two months for nothing, which makes me desperate. I wont use USPS anymore!!!!!!!!!

    Nov 22, 2017
  • anon

    That’s it, I’m privatizing this service. Expect more budget cuts to the USPS after seeing these great citizens fail to have their packages delivered. Sad! What separates the winners from the losers is how a person reacts to each new twist of fate, and the USPS frankly is filled with losers.

    Nov 22, 2017
  • anon

    Ordered an item from china and it was shipped USPS Priority Express International mail left on Nov 7th arrived and processed through ISC NEW YORK NY on the 13th no movement since then and it's now the 21st. Here's the kicker... Ordered a similar item from the UK on the 12th and it will already be delivered today and it was with standard shipping!!! I just don't get it! Same port of entry! I already filed a missing package search and haven't heard anything. I just don't get it, I could see if it's route were different but wouldn't first in be first out?

    Nov 21, 2017
  • anon

    My package arrived on November 14 at ISC new york and has not moved from there!!! What is your customer service number?? I need this package asap!! What's going on??

    Nov 20, 2017
  • anon

    my package arrived on November 11 at ISC new york and has not moved from there! Do I need to know when they send it to me? What is your service number to tell me what is happening? 2 weeks ago! please help

    Nov 20, 2017
  • anon

    I have a package that says its at the international distribution center Jamaica n.y. it already went through ISC N.Y.N.Y. SO when should it clear? I'm only 2 hours north of the city

    Nov 20, 2017
  • anon

    I am waiting for a package coming from Malaysia since November 6. Status saying In transit, it’s in ISC New York. It’s for my upcoming show on December 1st. Don’t know how will I run this show without costumes.

    Nov 18, 2017
  • anon

    I've had a package sitting at ISC NY since Sept. 24. I've filled out the online contact forms and left messages on answering machines. Nothing gets a response and there is no sign of my package.

    Nov 17, 2017
  • anon

    My parcel staid in New York since September 19, they found in in Washington DC on November 6th. Lost update was November 11. It not understandable. If status Says in transit to destination, and now it no updates, for how long more in gonna stay in washinghton DC. I did tones of calls, and wrote many claims, some was saying in lost other that they trying to find. And now it already moving but not moving how to understand this??? We paid money for the shipping and shipping was 70 dollars, not that cheap, and they says I will receive it in 20 days and it been more then 2,5 month. Seriously????

    Nov 16, 2017
  • anon

    I have a package where the status has been stuck on "ARRIVED AT INTERNATIONAL SERVICE CENTER Oct-15-17, 10:31 AM, ISC NEW YORK NY(USPS) 11430". I along with the shipper have both filed missing package reports. This same shipper sent me another item on October 17th and I've already received it. So I'd like to know what the hold up is in NY since they were both sorted at the same place, came from the exact same place and are virtually the same item. This is why I don't like using USPS. You might get your package. You might not. You might get it on time or maybe you'll get it when we feel like doing our job. Other than my carrier (whom is awesome!!!) that is the mentality of every USPS branch. Heaven forbid you ask them to find your pack in their facility they might actually have to do some work that involves them getting out of their chair...

    Nov 16, 2017
  • anon

    I've had a package sitting at the ISC since October 9th. I can't seem to talk to anyone to ask why it's being held. All of my emails have been ignored, and I've had no luck finding a phone number. I would rather my tax dollars go towards subsidizing UPS or FEDEX. This is beyond ridiculous. If the ISC can't do what it was created to do, maybe we should look at privatizing shipping.

    Nov 16, 2017
  • anon

    Same here! October 9, 2017, 6:21 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 6:21 pm on October 9, 2017. No movement after that! No letter from customs, NOTHING! Beyond ridiculous!

    Nov 24, 2017
  • anon

    Have a very important packages from which tracking says "handed over to customs" on 11/10, and since then, nothing. What is going on? How can I get some kind of recourse? I've had another package come in a day later, and it was already in my hands yesterday, so this seems illogical.

    Nov 15, 2017
  • anon

    My package from Poland is held by USPS for a month. It's ridiculous!!!! And there's no way to find out what is wrong or when the package will be delivered. Nightmare!!!!

    Nov 14, 2017
  • anon

    Same here, mine was supposed to delivered in UK From USA and it's been over a month no update. This is an online order from a buyer. I don't know what to do

    Nov 15, 2017
  • anon

    I've ordered several knives via Hong Kong and received all in a timely manner, except one particular one........twice now it hasn't gotten here coincidence? Or not ?

    Nov 14, 2017
  • anon

    I still do not know anything about my package. The last update was Processed Through Facility 2017-11-03, 08:50:00, ISC NEW YORK NY(USPS), and now I do not know anything about the package. Help!!

    Nov 14, 2017
  • anon

    I agree with everyone else. I had a very important document being sent to me from Japan. It's just sitting there in New York City. 1 lousy piece of paper 30 dollars and it's taking 3 weeks for me to receive this. The company would not accept anything but the original paper. This is just totally unacceptable waiting for 1 document.

    Nov 13, 2017
  • anon

    My international package has been processed through ISC New York facility on Nov 4th at 6:45pm and hasn't moved since. Today is Nov 13th. What's the story? This is unacceptable.

    Nov 13, 2017
  • anon

    Had a package there since SEPTEMBER 28th. Spoke to a representative, that unfortunately couldn't help me. And have had no sort of notification whatsoever on the status of my delivery or what the issue with it is.

    Nov 12, 2017
  • anon

    Hello my package arrived nov 4th and it said inbound into customs i have never had something not processed through within a week? How can i find out if there is a problem?

    Nov 12, 2017
  • anon

    I know the OIG is independent from the postal service, but the volume of comments here have rapidly accelerated in the last month. Perhaps there is something going on that you should be investigating.

    Nov 10, 2017
  • anon

    Hello, we have a package stuck in ISC NEW YORK NY(USPS) since 9:12 pm on October 27, 2017. Hearing nothing from USPS. Sender is the company Nattex Germany. Can someone help us? I am on the phone now and USPS has a waiting time of 40 Minutes. What kind of support hotline is that? Sent an email claim but havent heard anything except that I was asked to fill a customer feedback questionnaire. Rediculous!

    Nov 10, 2017
  • anon

    My package has been processed since oct. 22, 2017 its now Nov. 10, 2017 , it seems like everyone who comments here all have the same issue and nothing is being resolved. It’s seems more like a blog then an actual help center, we need answers to who’s responsible for loosing these packages during its processing period ! Everyone’s money and merchandise is just stuck or misplaced because someone doesnt know how to do their job correctly!

    Nov 10, 2017
  • anon

    I am expecting a package that has been sitting in NY ISC since Nov. 6. This is to be used for thanksgiving. Pls do something about it

    Nov 10, 2017
  • anon

    I have a small package that "was proccesed thru facility " on October 30th , 2017 , and still no movement from the date .10 days and I'm really worried right now .We need an answer to all of this ....what's happening here !???

    Nov 10, 2017
  • anon

    My package, coming from india arrives at NY ISC on 11/3, and no update since then. I understand this is not the customs facility. In have never ordered from India, so does it go from ISC to customs of vice Versa? Why is it taking so long to update? Very frustrating, it's been in the US for a week and I have no idea what the hold up is. Any insight would be appreciated

    Nov 10, 2017
  • anon

    My package was mailed internationally on Oct 19. Is says it left the country of origin on October 23. Today is not 9 and no update on the package. Says. Origin post is preparing shipment. It's unbelievable how the postal service works here. I have been told and it was confirmed that the package left and no idea where it is now. It will be a month soon and update what so ever.

    Nov 09, 2017
  • anon

    I had a letter coming from Germany that was mailed out on Oct. 4th that should have reached me in a week. It's been at the NY ISC for a month now. I don't understand. It's just a letter envelope with some pictures from a friend. Why is it being held for so long?

    Nov 09, 2017
  • anon

    Horrible service with no explanation as to why a package has been “stuck” at ISP New York for 3 weeks. Recently heard reports of large amounts of employees stealing packages due to USPS lack of employee oversight and crooked management.

    Nov 09, 2017
  • anon

    I have been waiting on a package that has been in the isc new York since October 15th when will I get my package

    Nov 09, 2017
  • anon

    I have two large envelopes that were both "processed through facility" at 5:51pm on Nov. 3rd. There has been no movement since then and I am starting to get impatient. It appears many others are having the same problem. Please let me know when and if my shipments will arrive.

    Nov 09, 2017
  • anon

    Hello. I had a package shipped to me internationally. I reside in pa. For 4 days it has been inbound to customs. How long will it be there as I leave for work november 13th and need this package before I depart. Thanks.

    Nov 08, 2017
  • anon

    I think this is a scam because the packages never reach their destinations and only the tracking numbers indicate that they are in Jamaica and they are unaccountable my package is stuck from julio 12 in Jamaica NY I not have inf. Is very bad service

    Nov 08, 2017
  • anon

    I shipped a package from Rome on September 27th. It arrived at the ICS on October 7 th. It is now November 8th and it still hasn’t arrived at my home in Chicago. What can I do????

    Nov 08, 2017

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