Comments (643)

  • anon

    Paying a lot of money for express service but 3-4 weeks we can get our package. It is not fair. Worst service ever. And it doesn't happen just one time. I want my money back !!!

    Dec 23, 2017
  • anon

    Paying a lot of money for express service but 3-4 weeks we can get our package. It is not fair. Worst service ever. And it doesn't happen just one time. I want my money back !!!

    Dec 23, 2017
  • anon

    I ordered an item from the United Kingdom on Nov. 28th and it was shipped on Nov. 30th, 2017. Was hoping it would arrive before Christmas. The item has been sitting in the ISC facility in New York since Dec. 2nd. After visiting my neighborhood post office and the main post office in my hometown, (which gave me documented proof that my package is still at the ICS facility,) I still do not have any answers as to why there is such a delay in delivery. Bureaucracy abounds!

    Dec 22, 2017
  • anon

    Hi, I ordered a doll Fromm Australia and it was delivered and past through customs in the Jamaica, Queens distribution center. I was checked in on December 13 at 11:30. This is a custom doll for my daughter who is 7yrs old for Christmas. This is her big gift. There is no new information. Was I scammed???? How can I find out if there was a doll in the box that passed through customs? Can I come to the center to look for the box so my daughter gets her Christmas present?

    Dec 22, 2017
  • anon

    My package was shipped from Iceland on November 24. It is still sitting in the facility at ISC NEW YORK NY(USPS), 4 weeks later. I wanted to give it as a Christmas gift... I guess it will have to be a Christmas gift *NEXT YEAR*!!

    Dec 22, 2017
  • anon

    Once a package is in ISC has it past customs also it's been stuck there for about a week is this normal is it on its way to me now or is it still stuck in ISC it does say in transit

    Dec 22, 2017
  • anon

    This is the 3rd package this year that has disapeared from the Jamaica NY facility. They always say- Departed USPS Regional Facility, JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER But then never arrives and has to be reordered. No one at USPS is ever able or willing to help research and find the packages.

    Dec 22, 2017
  • anon

    Just would like to make an update - my package arrived yesterday and I'm more than happy! The status from my over sea shipper didn't update till today that it was delivered, so keep in mind the time lapse when considering making a complaint on your package being held up here. I didn't even think about it and tbh, I'm rather surprised it was delivered in such a timely manner with all of the added deliveries during the holidays. Thank you to all of the hard workers out there who made it possible! Happy holidays!

    Dec 22, 2017
  • anon

    i bought a package 18 days ago and its been sitting at NEW YORK ISC for a while now...reading the comments below---seems like no one is happy with the service. Im assuming its not coming on time for Christmas. Thanks a lot.

    Dec 22, 2017
  • anon

    I sent something Dec 1st. It's been in ISC since December 13 NEW YORK NY(USPS). So disappointed. Needed the stuff for Christmas. However, seeing everyone is in the same situation I don't feel so bad and I'm hopeful it will eventually show up. They can't possibly lose all of our packages right? Just goes to show how drastically understaffed the USPS are. Still not fair on any of us :(

    Dec 22, 2017
  • anon

    I sent something Dec 1st. It's been in ISC since December 13 NEW YORK NY(USPS). So disappointed. Needed the stuff for Christmas. However, seeing everyone is in the same situation I don't feel so bad and I'm hopeful it will eventually show up. They can't possibly lose all of our packages right? Just goes to show how drastically understaffed the USPS are. Still not fair on any of us :(

    Dec 22, 2017
  • anon

    Ordered a gift for Christmas. It arrived at ISC New York on the 16th.... waiting for any update. Very frustrating!!!!

    Dec 21, 2017
  • anon

    I ordered an item in late November from another country and it said it would be here in 2-3 weeks. It has now been in the ISC since December 13. I called the usps number and got no help, I contacted my local post office and they said they can't do anything. Why has this been here so long? I need it for Christmas!

    Dec 21, 2017
  • anon

    I ordered a package from an Etsy shop in Germany. Its a dog collar. There is no reason it should be held there since the 16th. That's a Christmas present and I was told I would get it by the 23. Which clearly isn't happening so I really need to know what is going on with my package.

    Dec 21, 2017
  • anon

    Waiting for small package from Europe. First Class Delivery. And it stuck and not moving and says: " Your item has been processed through our facility in ISC NEW YORK NY(USPS) ". Can somebody support please. It must be with me by Christmas, otherwise i will be stuck after. If you need track number, can provide you, no problem. Contact me to email. Thanks and Marry Christmas.

    Dec 21, 2017
  • anon

    Still no package. Still waiting!!! Almost 2 weeks pass. From 14 Dec. 2017. And they (USPS) are still not giving any answers or explanation. Tired of waiting it. Christmas passed, now second chance New Year!!! And hope USPS will make all our packages to this celebrating and all our dreams coms true. Happy New Year to ALL !!!! Thanks,

    Dec 27, 2017
  • anon

    Abi, something is definitely going on. My package has been at their facility since Dec 19th and not moving. I like you, wanted my package for Christmas but didn't happen. I actually called USPS but due to heavy volume of the calls the waiting time was one hour and half. Lets hope we get our packages ASAP.

    Dec 27, 2017
  • anon

    My cousin in Germany sent 3 packages to the US. The first one arrived at another cousin in New York on Dec. 11. The second package arrived in Florida on Dec 15. Mine is sill at ISC NY, NY Dec 20th 3pages of other package shipped.

    Dec 20, 2017
  • anon

    Well from the questions here I can see that my package sitting in NY since 12/16 will not make it in time for Christmas! How do I get my money back for express delivery??

    Dec 20, 2017
  • anon

    I have a package that need to get to me before Saturday I’m going out of state on Sunday and my tracking info says that it got to New York, ny last nite at 10:19pm but still hasn’t moved I need it ASAP before Saturday I live in New Britain, CT

    Dec 20, 2017
  • anon

    Same thing here. Shipped from Uk 12/12. Scanned 12/20. Hasn’t moved. Limited edition darts set. Bought a different set darts from same place. Those shipp from UK on 12/20 and ARRIVED on 12/26.

    Dec 27, 2017
  • anon

    So from the read on all the comments below, i should have ordered my gift for Christmas in January of 2017! Wow! Why is it taking so long for all of there packages to get through customs? Has anyone on here had any success in receiving their items and what is the average stay at this facility??? Guess I can go ahead and wrap an empty box with a picture of my purchase to go under the tree for my boyfriend.

    Dec 20, 2017
  • anon

    Ordered a package from U.K.- shipped to us on 12/9 sat at NY till today 11 days. Finally at Jamaica NY. When it it finally arrive for Christmas here in Florida? I was promised 1 week delivery.

    Dec 19, 2017
  • anon

    I have same problem like a lot here people. The parcel were sent from France." Your item has been processed through our facility in ISC NEW YORK NY(USPS) " and stuck there and not moves to Florida. Please, just tell us when our parcels will start to move.

    Dec 19, 2017
  • anon

    I'm just sick of waiting for my mail. it is express mail and i have been waiting for 3 weeks. your service is awful!!!!!!!!!!

    Dec 19, 2017
  • anon

    I have sent packages from Sweden in soft pouch packages that leave the ISC in New York quickly (as if they were a mail). I sent a small box and it has been stuck there for days. Like everyone else, I am mystified by this. Why is a small box weighing so little treated so much worse than a big soft pouch package that is 10 times as heavy? It is so unfair. I highly recommend that NO ONE send a hard box package to the US. They take forever to get delivered. My soft pouch packages made it through like envelopes. I agree, this is HEARTBREAKING.

    Dec 19, 2017
  • anon

    does anyone ever receive anything from this place ........waiting since november

    Dec 19, 2017
  • anon

    I also doubt it. I've been waiting on my package since early October.

    Dec 31, 2017
  • anon

    I seriously doubt it! I've been waiting since November 28th! I've called and talked to 4 different places including waiting on hold for 2 hours and they best they could tell me is we have no control over customs and you just have to wait, could be 90 days. This is UNACCEPTABLE AND SOMEONE SHOULD BE HELD ACCOUNTABLE FOR THIS. Ridiculous!!!!

    Dec 20, 2017
  • anon

    Ordered something from the UK on the 12th, been stuck in ISC NEW YORK NY(USPS) for a week now. What the hell?

    Dec 19, 2017
  • anon

    Is it possible to change shipping address if my item is at the ISC?

    Dec 18, 2017
  • anon

    No.. it's sort of like purgatory.

    Dec 20, 2017
  • anon

    Hi! I ordered a gift from an Etsy shop in Poland and the USPS tracking information says that it's been in the ISC since December 10th... I've been told it is sitting in your warehouse since the 10th? Any idea why it is not moving? It's a Christmas present, Thank you!

    Dec 18, 2017
  • anon

    My package has been processed they your facility, however has been listed in transit since November 15, 2017. It is now December 18, 2017 & I have not received it yet. Please help me locate the package.

    Dec 18, 2017
  • anon

    I ordered jewelry from an Isreal ETSY shop on line. The package was sent out November 27. It shows it was sent to the US November 30. The tracking changed to ISC New York Processed through facility yesterday. When can I expect to receive my package. Please respond!

    Dec 18, 2017
  • anon

    Hello , I sent a small package from Manchester international tracked on December 7th to Rome Georgia and I still haven’t heard anything. My tracking info still says it’s processing through the ISC NY USPS. It hasn’t been updated in 11 days. Will it reach there before Christmas please let me know. Thanks

    Dec 17, 2017
  • anon

    Hello , I sent a small package from Manchester international tracked on December 7th to Rome Georgia and I still haven’t heard anything. My tracking info still says it’s processing through the ISC NY USPS. It hasn’t been updated in 11 days. Will it reach there before Christmas please let me know. Thanks

    Dec 17, 2017
  • anon

    My package has been at the New York ISC since 8:15 am yesterday morning what the hell is taking so long for it to depart. No way in hell should it take this long. My package better not have been stolen.

    Dec 17, 2017
  • anon

    Dude, it's Christmas time. ISC is probably up to their heads in packages. Did you pay for express? If not you need to take a seat. I paid almost fifty bucks for USPS Priority International Express. My shit better clear way before most other's does.

    Dec 21, 2017
  • anon

    Dude, it's Christmas time. ISC is probably up to their heads in packages. Did you pay for express? If not you need to take a seat. I paid almost fifty bucks for USPS Priority International Express. My shit better clear way before most other's does.

    Dec 21, 2017
  • anon

    My order was reflected as Processed Through Facility ISC NEW YORK NY(USPS) since 12DEC2017. No update after that. could someone advise this issue.

    Dec 17, 2017
  • anon

    I am waiting on three packages coming from Peru. One was sent 9/28 and the tracking link has expired because it has been so long with no update. Filed a claim and no answer. The second and third packages were sent on 11/24 and entered customs on 12/02. NO UPDATES. VERY FRUSTRATING. It would bring so much relief if usps would give customers an ESTIMATED WAIT TIME. Even if it is a month...at least I would know something.

    Dec 17, 2017
  • anon

    Still waiting for my package to leave ISC NEW YORK NY(USPS) . My arrival date is a couple days past most below. Now I am worried I will not be receiving this gift before Christmas. What a shame as UPS would have had it to me within in days of entering the country.

    Dec 16, 2017
  • anon

    Package was sent on 10/18/2017 and was supposed to arrive in Orlando, FL but it is now December 15, 2017 and the package has still not arrived. Tracking on usps.com says it is still at the International Service Center in Jamaica, NY. I tried to submit an inquiry, but the form on the website only is designed for domestic packages. When I tried to submit an international inquiry, the form asked for detailed description I did not have all of the details on, as I am the recipient and not the sender. It is coming from friends. I have no idea what to do.

    Dec 15, 2017
  • anon

    Hey I have the same issue and want to complain about an international shipment from India stuck in NYC customs since 12-16... I can get a description of my box from the seller and hopefully the send from name . It is a very expensive item and I cannot afford to lose the packsgexz please help anyone Could I please get the website to report a missing intertnational package

    Dec 22, 2017
  • anon

    I sent an item from Portugal to California on 4 Dez by express mail. Express mail means that the item will arrive in 5 business days in the worst scenario. The last update I have is: ISC NEW YORK NY(USPS), Processed Through Facility, Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 5:23 am on December 10, 2017. Since then I don't have any information about my item. Can you please help me understand what is going on?

    Dec 15, 2017
  • anon

    I ordered something from woman's best and I still have not received it. I am starting to think I need to dispute this because I have not received anything. ALSO, i have tried calling USPS and I was waiting 1 HOUR!! NO one picked up. I am still on the phone waiting.

    Dec 15, 2017
  • anon

    I order from them also and it can take up to two weeks for me to get my packages. Very frustrating! I'm waiting on another order from the UK and it hasn't moved since 12/16.

    Dec 21, 2017
  • anon

    I’ve ordered a very expensive bag online and it has been in ISC since December 12th. How long does it take for this item to be delivered. Because i was told this package would be mailed to me sooner than it is actually taking. It’s frustrating because I don’t even know where this package has been for a few days now and its of high value.

    Dec 15, 2017
  • anon

    In my case, I did order my package early, on Nov. 27th. It arrived in the US on the 30 and it is now December 15 and there is no sign or updated tracking for it and it is registered mail. It has been 3 weeks almost sitting at international mailing Center in NY.

    Dec 15, 2017

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