Comments (643)

  • anon

    How did you find out your package made it thru customs how can I find out if my package made it thru I need your help how long were you waiting for ur package and is ISC there same thing as customs or does it go to customs after isc

    Jan 23, 2018
  • anon

    I ordered a package from Kazakhstan on December 26,2017 and I've been tracking it and it says it's been in a NY sorting facility for 1 week!! Am I ever going to receive my package?! I need all of those items for my wedding WHICH IS ON SUNDAY JANUARY 21,2018!!!!! USPS sucks!!!

    Jan 18, 2018
  • anon

    Hi. I’m Yerim Kim. I’m sending you a mail because my delivery box is not coming yet. Before it took at most a week and this time it’s too late ( my mom sent me it on December 21, 2017 from South Korea). And she call the post office and they said it’s in LA customs, so i call them and they said it’s in Ny customs. I need my box ASAP! Please answer me ASAP!

    Jan 18, 2018
  • anon

    Are you even working? My package hasn’t been scanned since Jan 9th. It just stays at “processed thru Facility” what could possibly take Custom so long to scan a package!!!

    Jan 18, 2018
  • anon

    I had a small package shipped from poland ordered from etsy. My last update was "January 11, 2018 10:22pm Processed Through Facility ISC NEW YORK NY(USPS)". It's almost the 18th and I haven't received any further information about my package. I was hoping I could get some sort of ETA or at least know my package isn't lost in transit.

    Jan 17, 2018
  • anon

    My package from Lithuania has been sitting at ISC NEW YORK NY(USPS) since December 20th, 2017 - the last tracking history reads as follows and no further updates for almost a month now! 'Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 9:44 am on December 20, 2017. ' Calling USPS Customer Service doesn't help either as they blame it on the Customs not releasing it. VERY frustrating and any help on this matter is greatly appreciated. Thanks.

    Jan 17, 2018
  • anon

    The last update on my package was january 2nd. It said dispatched from origin. There have been no other updates. I would like some information on my package please

    Jan 17, 2018
  • anon

    My small package from Bulgaria that I ordered through Etsy hasn't moved off off the status of "January 12, 2018 at 4:30 pm ISC NEW YORK NY(USPS) Processed Through Facility" since January 12 at 4:30 pm. Prior to that, it was hung up since December 19, 2017 in "Origin Post is Preparing Shipment". Is there a staffing/volume issue in New York? Can you please tell me how long it will be held up in "processed" status in New York before it is sent out for delivery? Please let me know. Thank you.

    Jan 17, 2018
  • anon

    New York ISC is not processing packages. I have 2 packages with no updates since Jan 8th stating “PROCESSED THROUGH FACILITY ISC NEW YORK NY(USPS)“. I’ve had numerous international packages that usually take 2-3 business days from that point to reach a postal facility. But no updates so far. Would be nice to get an ETA. I know it’s the tail end of peak season but I’m very concerned seeing as how some of the other posts here have had no updates since Nov-Dec of last year and that’s just ridiculous. Hope someone can help to get this backup resolved.

    Jan 17, 2018
  • anon

    same here. Two pacages in isc nny inbound to customs since Jan 7th. so upset.

    Jan 21, 2018
  • anon

    I have a package the came in on the 14 of January and I am still waiting for it. There has been no update on where it is. I ordered from this German company before and it was here in the time that was stated. I would really like some answers. Is it because or MLK or what?

    Jan 17, 2018
  • anon

    Tracking indicates: Processed Through Facility Jan-09-2018, 14:50PM, ISC NEW YORK (USPS) It's the 17th already, and still no tracking update ... Am I ever gonna see my package? What's taking so long? I can provide original tracking data if necessary. I just want peace of mind, that it's safe and on it's way.

    Jan 17, 2018
  • anon

    I had a package in there for 2 weeks now it's already cost me over 2000 to my company I don't know what else is taking so long will u get it sent out already dam

    Jan 16, 2018
  • anon

    I been waiting for my Christmas box from germany been send of by my sister with cookies for my kids send on nov.24 here it is jan.16 still get no replies been to post office and everything got to customs dec.1st signed up for tracking this box still showing in transit please let me know what's going on

    Jan 16, 2018
  • anon

    why is my package being held so long in isc special herbs that might help me with my cancer, like to live a bit longer so i can enjoy my granddaughter Jamie damico, WHO EVER CAN HELP PLEASE

    Jan 16, 2018
  • anon

    Im waiting on a package from Greece, and it has been delivered on December 20th 2017 and its still in New York customs, whats going on with my package , its only a neckless. Why is it taking forever?????

    Jan 16, 2018
  • anon

    Waiting on package from Australia that was sent 12/21/2017 and arrived to the states 12/22/2017, but has not been scanned in or any information provided. I have managed to get what little I do know from Australian post. I was also told that there is a delay at customs due to lack of employees. I’d really like to know the status please!!!!!

    Jan 15, 2018
  • anon

    I am expecting a package from Nigeria shipped since January 2nd and can't seem to track on usps. Can you help me on how to tract my package?

    Jan 15, 2018
  • anon

    did you ever get your package from nigera? I have been expecting my package from Nigeria., it just keep saying waiting for orgin post via usps online. no update since dec 11th of 2017. I was told by nigerian post office that it is in new york.

    Jan 23, 2018
  • anon

    I am still awaiting a package from Germany that supposedly arrived at this center December 28, 2017. It is now January 15, 2018 and it still apparently there. Who do I contact for more information? When will it be delivered? It's just a small collectible lapel pin, I don't understand why it was held up for so long.

    Jan 15, 2018
  • anon

    I am waiting for a registered package from Ukraine mailed on December 11, 2017. It has been sitting down at ISC New York since December 30, 2017 no other information has been available. Please I need an update!

    Jan 15, 2018
  • anon

    I ordered a package and it was shipped to you guys on December 26, 2017 from Russia and I haven't heard anything since, I would really like to know when I am getting my package.

    Jan 15, 2018
  • anon

    Sir, Like all others here I purchased a item in Greece..Tracking shows it left Athens mail unit on Jan.02,2018..Since then Tracking has been non existence..Contacted seller in Greece..Info from CEO stated package was delivered to JFK airport and scanned on Jan.11th,2018.. Now all usps numbers are inadequate as you already know..Please inform me as to who I need to speak to as I will not accept paying for something I have not recieved..Please Advise..If I was a President,Congessman,Senator,or CEO of USPS..Im quite sure My package would be in my hands already

    Jan 15, 2018
  • anon

    I shipped 4 parcels from France to the USA on 2/1/2018 , tracking stops for all 4 on the 4th Jan , is US mail being held in France ?, is international mail being held in New York because of weather?, or have all 4 been lost/stolen ?.

    Jan 15, 2018
  • anon

    My item was processed through the NY ISC on January 6, and there have been no updates since. Other packages I’ve had go through that facility arrive within 3-4 days, and the tracking is always updated . Not this time. Please advise.

    Jan 13, 2018
  • anon

    Have had package in customs since Dec. 1, 2017. How do I find out what happened to my package?? This is unacceptable.

    Jan 13, 2018
  • anon

    I sent some important documents on January 2nd, it was supposed to arrive on the 5th, I been calling must of the post office number and they can never give me the right information, if the documents does not get there by Tuesday January 16th I will have to cancele my flight to the DR because without the documents my son will no be able to come to the USA, it’s unbelievable and I am not happy with this situation, please there is something you guys can do because I need it as soon as posible.

    Jan 13, 2018
  • anon

    Hi Team, My Lawyer sent important documents required for my immigration by EMS Speed Post from India on 15th June 2017 and it arrived at USPS Jamaica sorting center (INB) in NeW York on 21st June 2017. Ever since then it is struck at this facility and multiple queries with local Post office didn't yield any results so far. Package details: EMS Tracking Number: EK871354388IN Posted date: 06/15/2017 Posted from: Jodumarga S.O., INDIA Arrived date at Jamaica Inbound Sorting facility: 06/21/2017 Current Status : Not delivered so far Deliver address: Naveen Holla Nethrakere 26M Reading Road, EDISON, NJ 08817 Cell: 7323185540 I am totally fed up with the Service provided by USPS. Local post office in Edison has no clue why it is not delivered and not able to trace it so far. Also i am not aware of any other tracking mechanism. Hope to get some help through this forum and i get my documents at the earliest. Regards, Naveen Holla Nethrakere Cell: 732-318-5540

    Jan 13, 2018
  • anon

    I have a parcel from China that has been in NYC customs since 12/28/2017. I saw lots of other comments below had this same problem that there was no update for the past 2 weeks or longer. What specifically is holding it up? Christmas and new year break? The snowstorm? A broken sorting facility or system hacking? I don't care it's a little late, but I need answers and I need to know that my package is safe and will be processed eventually.

    Jan 13, 2018
  • anon

    I have a package that arrived at your facility and with all the comments I've read, I am not comforted in your track record. Have you helped any of these people???

    Jan 12, 2018
  • anon

    I have been waiting for my package which has arrived at ISC New York since January 8th. Please let me know when it will be delivered

    Jan 12, 2018
  • anon

    I'm awaiting a delivery in Miami that is showed to have arrived on Sunday 7th January, 2018 at the ISC New York. No further information has been forthcoming, yet to date i have not received my delivery. Please advise me accordingly,.

    Jan 12, 2018
  • anon

    I am waiting for a registered package from the UK mailed on Dec 11, 2017. It has been at ISC New York since January 4, 2018. No other information has been available. I would like to speak to someone and get a response if I will ever get this package. I am very worried about it.

    Jan 12, 2018
  • anon

    I have been waiting on a package since January 2nd it is being held at the ISC in new York Can you please release the package?

    Jan 12, 2018
  • anon

    I have been waiting for a package to be released since Dec. 31, 2017. Why is it being her there for 10 days?

    Jan 11, 2018
  • anon

    Package has been held since January 2nd. Any updates?

    Jan 11, 2018
  • anon

    Been waiting on my package to be released from New York since 12/21/2017. Need an update.

    Jan 11, 2018
  • anon

    Waiting on a package from Barbados. Shipped Dec 14th held up in NY ISC since Dec 30th. Curious whats the hold up?

    Jan 11, 2018
  • anon

    I order my package on December 19th 2018, but I haven't gotten it yet. Its now January 11th 2018. Someone please speed up the process.

    Jan 11, 2018
  • anon

    Been waiting on my package to be released from New York since 01/03/2018

    Jan 11, 2018
  • anon

    A package from Malaysia has been held for a week. Considering how many people are experiencing this and worse, I do not know how you all sleep.

    Jan 11, 2018
  • anon

    I ordered a package from England, cleared US customs on the 15th of OCT 2017. It is now nearly January 15th, 2018, and it is still in transit. None of the phone numbers offered to call from USPS have given me any information other than weak platitudes. These were important, historical documents that were sent REGISTERED from the UK. I am not very pleased with the USPS Customer service or the level of attention they have to International Parcels.

    Jan 10, 2018
  • anon

    Very important packages being held for over weeks now. How can I get them delivered?

    Jan 10, 2018
  • anon

    I ordered a package December 6th from Russia, and it has been sitting in your isc office since the 20th of December and it is now the 9th of January, your customer service is nonexistent, I even visited two local post offices because the 800 number is useless. I just want you guys to help me resolve this issue.

    Jan 09, 2018
  • anon

    I am expecting a package from England it's says it's processed thru your facility since Jan 4th when can I expect to receive my package here in Illinois. I have been tracking it and still no movement since that day. It's now Jan 9th.

    Jan 09, 2018
  • anon

    I am expecting a package from England it's says it's processed thru your facility since Jan 4th when can I expect to receive my package here in Illinois. I have been tracking it and still no movement since that day. It's now Jan 9th.

    Jan 09, 2018
  • anon

    I have a letter containing my marriage certificate that was sent FROM Antigua on November 16, 2017 and was processed through ISC on November 24, 2017. It's now January 9, 2018 and it still says it's in NY at the ISC. We had the Postmaster at our local office check and he told us that it was still in customs according to what his access allowed him to see. What gives?! I need my marriage certificate for our city audit, or we will have to pay back 3 years of medical expenses. I need answers! Please!

    Jan 09, 2018
  • anon

    Ordered at package on the 24th of dec its no january 9 and its been sitting in isc the pack was from the netherlands and canada

    Jan 09, 2018
  • anon

    Hello, I ordered a package from Japan around the 27th of November and was shipped around the 29th of November. My package was supposed to arrive on the 29th of December. The tracking information has said it has been processed through the ISC in New York. I would just like information on where it is and when I can expect it to hit Texas. I hope to hear from you guys soon. Thank you.

    Jan 08, 2018
  • anon

    My parcel disappeared into the Jamaica NY facility on December 22nd. It hasn't been seen or heard of since. Where is it?

    Jan 07, 2018

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