Comments (643)

  • anon

    I'm still waiting for my packages (since early Dec.) but what really puzzles me is why there hasn't been a simple statement released in response to the hundreds of requests for information. People would appreciate some kind of response. Even a simple acknowledgement of the delay and a rough estimate of the expected wait time would do a lot to put people's frustrations at ease.

    Jan 24, 2018
  • anon

    ​Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. You can file a complaint with the Postal Service on the USPS website.

    Jan 24, 2018
  • anon

    Can i pick up my packahe from isc?? My daughter bday party is saturday..i need her dress

    Jan 25, 2018
  • anon

    Why not INSPECT the GENERAL reason that these packages take 3 days to cross the Atlantic Ocean, and another...ummm...12 now...days to go six hours to upstate ny? UPS from here on out. They are better.

    Jan 24, 2018
  • anon

    Status update as of 1/24/2018: January 12, 2018 at 7:00 pm Processed Through Facility ISC NEW YORK NY(USPS) What good does tracking do when a package can sit at a facility for several days/weeks and there is nothing we can do to get it moving?? Not very encouraged by reading other comments.

    Jan 24, 2018
  • anon

    The package I'm waiting for has been stuck at ISC since December 28th. Today is January 24th. Please get your act together.

    Jan 24, 2018
  • anon

    My package has been sitting in ISC NY since December 25, 2017... It was Christmas gifts for 3 of my children. I would appreciate getting it ASAP!

    Jan 24, 2018
  • anon

    GOOD EVENING! !! MY PACKAGE HAS BEEN PROCESSED THROUGH YOUR FACILITY IN ISC NEW YORK, NY (USPS) SINCE JANUARY 17TH 2018 AT 2:00PM. I JUST WANTED TO KNOW WHEN WILL I BE RECEIVING MY PACKAGE.( HAVE A BLESSED DAY)!!!

    Jan 23, 2018
  • anon

    I have two different packages that have been at the same status for a week "inbound into customs". I see several other people are having the same issue, what can be done about this, it's absolutely rediculous.

    Jan 23, 2018
  • anon

    I have a package that was arrived at the International Service Center December 13th 2018 at 3:57 pm and has had no further tracking updates. How long does it take for a small package to pass through customs? When can I expect to receive my items? Is it possible to return the package to where it came from? Thank you!

    Jan 23, 2018
  • anon

    My package is stuck at ISC since 1/17/18 What happened? I want my package delivered. Please do your job

    Jan 23, 2018
  • anon

    Me too!!! Stuck since the 16th of January! Inbound incustoms and has not moved.

    Jan 25, 2018
  • anon

    I have 2 both has been processed through our facility in ISC NEW YORK NY(USPS) one since Nov 20 and other Jan 8th.

    Jan 23, 2018
  • anon

    I have a international package that arrived at the US New York JFK sorting center on 1-17-18. The tracking on my package hasn’t yet stated that it departed the NY sorting center yet to leave for my house. If I could know the whereabouts of my package, I would greatly appreciate it!

    Jan 23, 2018
  • anon

    I have a package that was arrived at the International Service Center January 19, 2018 at 5:18 am and has had no further tracking updates. How long does it take for a small package to pass through customs? When can I expect to receive my items? Thanks.

    Jan 23, 2018
  • anon

    I was sent the small pocket of Russia, from October 30 to no information, the last known October 30, 2017, 10:02 pm Processed Through Facility ISC NEW YORK NY(USPS) Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 10:02 pm on October 30, 2017. The search results yielded nothing, help to find

    Jan 23, 2018
  • anon

    please answer, or give advice how can I find out about how did people package or not. USPS regarding the search did not answer. We are talking about the amount of 900$ is a lot for me

    Jan 29, 2018
  • anon

    I have been waiting for my watch to get processed for the past 11 days. Can I get reason to why it's taking long.

    Jan 22, 2018
  • anon

    I placed an order coming from India on Jan 4th arrived in US customs NY on the 8th and tracking has not been updated since? Will I ever receive this package? I paid good money for this item......please advise

    Jan 22, 2018
  • anon

    I'm waiting for a package from Thailand. It has arrived at NY ISC on Jan 17th. I've lost packages here before with "zero" support. I can't stand you ingesting this package again. Please advise me accordingly what to do and PLEASE DO YOUR JOB. PS. your call center is useless, absolutely useless.

    Jan 22, 2018
  • anon

    I have sent a small package from macedonia and it’s stuck in new york usps customs since 24 december!!!! It’s really important I can’t lose it...

    Jan 22, 2018
  • anon

    My family sent me a package from Azerbaijan.From 31 December it is been processing.I sent you email,sent tex message at your facebook page.And nobody reply me.I am still waiting your reply

    Jan 22, 2018
  • anon

    My Priority Mail Express International package has been sitting in “ISC proceed through facility” for more than a week. And my other package which is registered mail sent on the same day has been delivered! What’s the point of paying extra for the express package suppose to be “express”.

    Jan 22, 2018
  • anon

    According to my package tracking number my package has been with the USPS ISC NYC since Jan 5th, yet when I run my tracking number through the automated usps phone number and the website it says "not trackable". I contacted the sender and they said that it was sent to ISC NYC and if it has taken longer than 15 days to contact USPS, but other than the automated line none of the phone numbers seem to work, nor can I get in contact with anyone! very frustrating! anyone know of a phone number that works for this racket?

    Jan 22, 2018
  • anon

    Been waiting on my package almost a month now

    Jan 22, 2018
  • anon

    I have a bit of a dilemma. An item that I ordered from China cleared customs 1/10/18, after 1.5 months. Subsequently, I received a text saying it would be delivered 1/16/18. After the 16th, the status changed back to state that the item cleared Customs on 1/10. I still haven't received the item. Has it been lost?

    Jan 22, 2018
  • anon

    My package has been “processing” since January 13th. It’s now January 21st and I have yet to receive any updates on this package that was ordered since January 4th. This is absurd. When will it arrive??

    Jan 21, 2018
  • anon

    Do others think the government shut down will slow the customs process even more? I do. My first packages have been i customs since the jan 7th. Next got there on Jan 18/19. So worried nothing is going to get released ever

    Jan 21, 2018
  • anon

    Like the frustration of many others. I was expecting to receive a package from Japan by now. It took 4 days for the package to travel from Japan to New York. But since it arrived in the States. I have no seen any updates. Same story as many others, the package seems to have been processed through a international mail facility but I have no idea if it's being held by customs or if it's still on its way to the destination. Is possible to get some sort of update for what bulk shipment our packages are a part of?

    Jan 21, 2018
  • anon

    I just wrote a comment a couple of hours ago about my package being stuck in ISC since the 12th and I finally got an update and there was something in the update that I have never seen nor do I understand why? "Arrived at USPS Regional Facility NASHUA NH DISTRIBUTION CENTER" I live in NYC and my package was in ISC which is New York (probably near JFK airport). I don't understand why it is in New Hampshire! It makes no sense for a package that was in New York and is heading to New York City was send to New Hampshire for a distribution center when there is one in New Jersey which is a couple hours away!

    Jan 21, 2018
  • anon

    same problem....arrived on the 15th and just sitting there....it takes seconds to pass customs to send the same stuff on a flight...why would it take a week to get my package from ny to nj. This sucks....never using usps again if possible.

    Jan 20, 2018
  • anon

    My package from Hong Kong is supposed to arrive on January 18 but it did not arrive and the status of my package has not changed since the 12th. It says that "Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 10:39 pm on January 12, 2018." It's ridiculous that I can't get a hold of any representatives from the customer service hotline and when I went to my local post office, the teller in the window said that it is in customs. When I looked at U.S CBP website "Please note, the International Sorting Center (ISC) is a U.S. Postal Service Processing Facility and not a CBP one. If the post office has a tracking number that indicates the package went into CBP, but no record of it exiting the facility, you might ask USPS's customer service representatives to work directly with the CBP facility to see if it is still there..." so clearly my package is not in custom when the last update is in ISC. When am I going to get my package?

    Jan 20, 2018
  • anon

    I have issue with a package that is shipped using Air Freight Shipping on December 22nd 2017. From January 02 it is stuck at ISC New York (USPS) On USPS tracking says: "Status: In-Transit Your item has been processed through our facility in ISC NEW YORK NY (USPS) at 6:39 pm on January 2, 2018" Does anyone had such delays? Is it normal after Christmas & New Year period? Can I reach this facility to get update? My client contacted USPS but they apparently said to her that I should get in touch somehow, I am from Europe and I can't get updates from US. Thank you in advance, Stevco

    Jan 20, 2018
  • anon

    This is ridiculous I have had a package at ISC since jan 8th and yet no update, no nothing package has not moved. You try to call the post office and they are also no help with no answers. What is going on with my package? Ive waited long enough i should aleast recieve some sort of notice. When will I be recieving my package?

    Jan 20, 2018
  • anon

    I placed an order from South Korea on January 2nd and then it arrived at the NY ISC on the 12th. It’s been there ever since and my package was supposed to be delivered on the 19th yet of course it wasn’t. I just want to know when my package will leave the ISC and be delivered Bc I can not afford for this package to be lost of delayed by a month.

    Jan 20, 2018
  • anon

    I've been waiting for my package, a plastic model, to clear customs. Is this a form of 'extreme vetting'? I hope my package doesn't get sent to Florida for a week like last time (I'm in northern VA).

    Jan 20, 2018
  • anon

    I am an Etsy seller based in France who sends handmade fabric hats and caps to US customers on a regular basis. Since early December none of my packages, that are sent with the priority letter mail, have arrived. I am fielding several complaints and will soon have to issue refunds for many of my Christmas orders. Please can you tell me what has happened? I have never had this problem before. Usually my hats arrive within 3-4 days and now some of my customers have waited 6 weeks. This is having a serious impact on me and my family.

    Jan 20, 2018
  • anon

    I am suppose to receive a package from Romania. It’s been stuck at Customs since Dec. 30th. Now it’s January 19th. Seriously? This is outrageous! What is happening? It says: Inbound Into Customs Your item is being processed by United States Customs. December 30, 2017, 1:38 am Processed Through Facility ISC NEW YORK NY(USPS) Please, is anyone doing anything? Thank you!

    Jan 20, 2018
  • anon

    Had a package sent from the UK -- got to JFK on 1/14 -- still sitting there -- no tracking update at all

    Jan 19, 2018
  • anon

    Good to see that I'm not the only one - I sent a pretty expensive guitar from Canada to a US address on Jan 10th and the tracking number has been idle at ICS NY since Jan 13. Guess they're busier than usual (fingers crossed).

    Jan 19, 2018
  • anon

    Why is it that it takes longer for my package to go from new York isc to Michigan than it does from Russia to new York? Pretty sad if you ask me. You guys need to get your shit together.

    Jan 19, 2018
  • anon

    I have a package that was arrived at the International Service Center 1/9/18 and has had no further tracking updates. How long does it take for a small package to pass through customs? This is not my first international package, previous items only took a few days to clear. When can I expect to receive my items? Thanks.

    Jan 19, 2018
  • anon

    My package from Japan has been showing in ISC New York since January 12th. I pre ordered this item in Japan, and it's not even available when it's released day. I really want to know how can I talk to help me locate my package, cannot afford lossing it.

    Jan 19, 2018
  • anon

    I don‘t have any status after it departed from Japan since Jan 9th. Is there any delays for custom??It’s a express mail please! My friends first class mail from Japan shipped same day has already been delievered! What‘s wrong with express mail??

    Jan 19, 2018
  • anon

    So the same issue is happening to me I was suppose to get my package yesterday (January 18th) and never got it it’s been processing since January 13th!!! What is this nonsense?? I’m alwaye having a problem with USPS it’s getting ridiculous they’re no help either

    Jan 19, 2018
  • anon

    Jan 4’th to present, package is inbound into customs. Wtf really? It’s the same medicine I get every 3 months. I am out of meds and suffering! What possible reason could my package be being held for for this length of time? And no one to contact to be told why my stuff is being held. This system doesn’t work!

    Jan 19, 2018
  • anon

    I have been tracking a package, it came from Hong Kong, and its been at ISC New York NY since 12 January 2018. It's supposed to arrive today, but seeing at how it's not moved since the 12th, I highly doubt it will be arriving today. I really don't want to wait weeks or even months for my package to arrive.So, when can I expect my package to arrive? I would like to know when my package is going to arrive or if there is a way to track the progress of my package?

    Jan 19, 2018
  • anon

    I am tracking a package from Hong Kong that was processed through the New York ISC on January 12, but shows no activity since then. The estimated delivery date is still showing January 18 (yesterday) but the package has not yet arrived. Is there any way to track a package once it has passed through the ISC in New York? I just need to know if it is on it's way, or if i need to file a 'lost package' claim.

    Jan 19, 2018
  • anon

    This is ridiculous. There is no one to provide updates on why packages are being held for weeks or months on end?

    Jan 19, 2018
  • anon

    My package just got through customs. check your tracking numbers, maybe yours got through too

    Jan 19, 2018

Pages