Comments (643)

  • anon

    Small package stuck at ISC NEW YORK since Jan 15th. Anyone knows how to get a status update or an ETA?

    Jan 31, 2018
  • anon

    Stuck at ISC NEW YORK NY since Jan 15th here. Does anyone know how to submit an inquiry or get an ETA?

    Jan 31, 2018
  • anon

    My package has been stock for days in ISC NY. Does anyone has an idea when it isnreleased? Where to call?

    Jan 31, 2018
  • anon

    Ordered a package from Mexico. Shipped on Jan. 12. Somehow didn't even get to customs until Jan. 29. I swear this better not take too long. I mean, it's at the New York ISC. I live in Queens, can I just go get it myself to speed up the process?

    Jan 31, 2018
  • anon

    Hello. I have been awaiting a package that seems to be stuck at ISC Ny Ny for 9 days now. I think that is ridiculous. I need information about the where abouts of my package and when it should be arriving to Cincinnati Ohio. Please respond. I have the tracking number. I ordered this item from Thailand on Etsy and find it embarrassing that a "third world" country has a mailing system that is better and faster.

    Jan 31, 2018
  • anon

    My package has been saying inbound to customs for 2 weeks now any idea when it will update and move? I feel like this is an excessive amount of time to just be sitting in 1 spot.

    Jan 30, 2018
  • anon

    The problem is Amazon Priority

    Jan 30, 2018
  • anon

    Where is my wedding ring? I have contacted the USPS, U.S. Postal Inspection Service, U.S. Customs and Border Protection, and the U.S. Postal Service Office of Inspector General and have not been able to receive any type of response from you people. Seriously, what is wrong with you people? It is a WEDDING RING, not something illegal. Besides the unnecessary delay, what is even more sickening is that my tax dollars pay for you people to have jobs. If it were up to me, I would have chosen better qualified people for your positions.

    Jan 30, 2018
  • anon

    FYI, your tax money is not spent on USPS. So drop that lame argument.

    Feb 05, 2018
  • anon

    Did you honestly think that the USPS is able to operate from the sale of all of those specialty stamps? That's kind of cute...and very Girl Scout-ish. The USPS is very much aided by the federal government, which is aided by the American people. Regardless, you should probably not be deflecting from the fact that items are being greatly mishandled by the USPS, as well as customs. By the tone of your response, I think it is safe to assume that you are most likely employed by the postal service...and should probably get back to work...so, run along, postal worker...

    Feb 07, 2018
  • anon

    FYI, tax dollars are used to pay the salaries of those working for customs...and, the USPS benefits from the federal government. So, mind your own business.

    Feb 05, 2018
  • anon

    I have been waiting for a package from Europe that is marked as "ISC processed through New York,New York on January 20th,2018. Today is the 30th of January 2018. Where is this?

    Jan 30, 2018
  • anon

    My shipment is supposed to come to New York but it’s in Chicago international distribution center. Shouldn’t it be in New York’s international distribution center?

    Jan 30, 2018
  • anon

    I'm waiting on a package from Italy that contained my rings (jewelry) and they have been in the sorting center since January 12th with no further updates. Please please please tell me where they are?!?!?

    Jan 30, 2018
  • anon

    Hi Rachel, please follow up here if you see any updates about your parcel, or if you have received. The parcel I am waiting for is also from Italy and it also stuck at ISC New York since Jan 12th. Thanks a lot. Can some one from ISC NY stand out and help on these issues??

    Jan 31, 2018
  • anon

    I personally suspect customs/usps workers are stealing things out of the mail that they know are of value. Just my opinion though...

    Jan 31, 2018
  • anon

    The parcel that I’m waiting was also sent from Italy, and it also has been sitting there since Jan 12th, I think our parcels are in same kind of container or so, that maybe has not been released yet.

    Jan 30, 2018
  • anon

    My package has been sitting in this facility since January 6th. I ordered it in the middle of December and here it is the 30th of January and I still have not received it. Who do I need to contact to find out what happened to my package?

    Jan 30, 2018
  • anon

    My package tracking number says that my package has arrived in your office on Dec 23, 2017. I wanted to give it a time but today is Jan 30, 2018 and there is still no update. Please give me a feedback!

    Jan 30, 2018
  • anon

    Hello, my package has been stuck since 17th of January and status of my order hasn't been updated since then. Could you please get me some information about my package?

    Jan 30, 2018
  • anon

    My package comes originally from China. It only took four days to Arrived in ISC NY but was supposed to be delivered 01/27/18. It is taking forever but it seems I’m not alone! Does anyone have a number I can communicate and pick it up myself?

    Jan 29, 2018
  • anon

    It says my package got there January 20th and it's January 29th and I still never received my package. I'm only in New Jersey and it should have been here by now. A few other things were also ship from there and I got them already, so I don't know why I never got this package yet. I'm very upset

    Jan 29, 2018
  • anon

    MY package has been stuck since 1/17 in JFK or ISC NY or NY customs or wherever because there’s been no update since it left the oringin. Can you please do something or at least respond what have happened!? It’s time sensitive!

    Jan 29, 2018
  • anon

    My package took seven days to go from Australia to NYC, and has been sitting in the ISC ever since January 11th, 2018. My package is a poster, an inanimate piece of paper. With all due respect to the responsibilities of the OIG, it seems that this page, in actuality a PDF describing the New York ISC from ten years ago, has become a repository for complaints about this facility. Over 550 people worldwide have the same issue with the New York ISC, and perhaps it bears looking into. At the very least, maybe someone from your office could pass word along to this facility about these issues? I'm glad that I can afford to wait on my package, and I feel badly for the person who is waiting on medicine.

    Jan 29, 2018
  • anon

    My package tracking number says that my package has arrived in your office on Dec 2, 2017. I wanted to give it a time but today is Jan 28, 2018 and there is still no update. Please give me a feedback!

    Jan 28, 2018
  • anon

    Stuck in Customs for more than 10 days now. And they filter the message uploaded here. I’m sure there’re millions more complaints behind this.

    Jan 28, 2018
  • anon

    my package comes from china,and still sitting in the ISC JFK since 1/18/2018.I am not sure what's going on for my package.It just a sweater.I don't know why they spend long time to clear the item. Where I can pickup my package self.thx

    Jan 28, 2018
  • anon

    You gotta do something about speed in customs clearance. It takes ridiculously long time. It said “processed thru Facility” on Jan 17 and no update are posted ever since! This is insane! I bought it as a gift from China and the birthday is next week. I thought I have planned long enough ahead to buy it but Customs and USPS just never disappoints you!!

    Jan 28, 2018
  • anon

    Hi. My package has arrived in ISC NY for 2 month. Can u check it for me what’s going on. It’s really take long time.

    Jan 28, 2018
  • anon

    I order things from Europe frequently. This is the first time of my 300+ orders parcel seems totally lost track. Last update was January 12, 2018 Processed Through Facility ISC NEW YORK NY(USPS). Now over 2 weeks no updates since then. The other 300+ orders I had in the past typically went through NY about 1-7 days max. This is a very rare case, and very frustrating.

    Jan 27, 2018
  • anon

    How long does a dam package have to sit in customs. Fire the lazy asses and get people who care about helping people.

    Jan 27, 2018
  • anon

    I had a package arrive at the New York facility January 13th and it's now the 27th. I'm just wondering what's taking so long, there is food in my package and I'm hoping it doesn't go bad - I'd be very upset. I live right here in New York, why is this taking so long, especially when food is involved and can go bad?

    Jan 27, 2018
  • anon

    My package has been in isc since 1-10-18 no information on it at all . Everyone that I talk to that works for usps said there is nothing we can do . Sent from England to the us registered mail . Come on

    Jan 27, 2018
  • anon

    My package arrived at the isc in ny on January 20th my package was supposed to be delivered on the 25th but it’s still at the isc, why is it taking so long for you to ship a package across a state...

    Jan 27, 2018
  • anon

    My package has been in customs for a week it came from Philippines its in New York no update

    Jan 27, 2018
  • anon

    Hello, We appreciate your comments but issues related to lost packages need to be addressed by the Postal Service. Please contact the Postal Service Consumer Affairs Office which is reachable through the USPS website, usps.com and search on help or by calling 1-800-222-1811 and it will be able to assist you. Thank you.

    Jan 26, 2018
  • anon

    A T-Shirt worth over 100 dollars that I purchased from Japan has been sitting in the NY ISC Facility since 01/17/18. I'm extremely worried because it shouldn't be taking this long. I don't know what to do anymore. I just want an update.

    Jan 26, 2018
  • anon

    Hello my package has been at the ISC facility since the 17th with no other tracking updates. Please let me know when I should expect an update. Thank you!

    Jan 26, 2018
  • anon

    my package comes from south korea,and still sitting in the ISC JFK since 1/18/2018.I am not sure what's going on for my package.It just a sweater.I don't know why they spend long time to clear the item

    Jan 26, 2018
  • anon

    Thank you for your messages regarding international parcels. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. For questions about international shipping and customs, you can call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811

    Jan 26, 2018
  • anon

    The USPS phone number is very time consuming and ultimately useless, because the delay seems to be with customs. People are reaching out here to the OIG because we believe that this office is in charge of oversight of the USPS and is in a position to do something or at least let us know what is happening. For me personally it has also been helpful to see that I am not alone in this frustrating situation. Surely someone at your agency can make an internal request for information? We would be very grateful.

    Jan 26, 2018
  • anon

    Mine has been in that facility since Jan 13. I have lost a package 2 years in the this facility because i didn't have a number to call and complain to them directly. I called USPS, i talked to customer services, made numerous claims/inquiry but still they didn't do anything at all. I ended loosing my package and i still haven't got over it because it cost me so much. I am hoping this won't happen again. I just wish they have a number or email where we can deal with them and i think they are stealing those packages because i don't believe that a package can stay in facility for more than 3 weeks or get lost. It's hard to believe.

    Jan 26, 2018
  • anon

    My package has been sitting in your facility since January 17. Why are there no other updates? This is ridiculous. Where is my package?!

    Jan 25, 2018
  • anon

    my package is coming from Russia and it has been sitting in the ISC facility in New York is there anything you can tell me about this?

    Jan 25, 2018
  • anon

    Please can someone tell me where my parcel is!!!! Shipped from Norco California USPS international priority mail on 5th Jan scanned in at post office (in transit to destination automated update) till the 8th Jan then no updates since!!!!! 3 weeks and nothing... should have been in the UK 6 to 10 days? Please help, can not believe how bad USPS is... no information, can't talk to anyone just automated message at every turn...

    Jan 25, 2018
  • anon

    My package has been at Customs since 1/15/2018. How long will it take to be released ? Another was just released after 1 day.

    Jan 25, 2018
  • anon

    Since 23rd of December 2017, my registered mail from the Philippines is still stuck to your processing facility ISC New York. This is worrisome for me as it contains important documents from my University in which I have the hard time obtaining them. I tried contacted your USPS Customer service via twitter and it said that they cannot do about it. This incident cause me despair and confusion why it took more than a month to stay in that area for a longest time. I hope you address my problem.

    Jan 25, 2018
  • anon

    My documents (not a package, but a simple letter!) have been sitting in ISC NY since the 12th of January. How long does it take to clear them? Thanks.

    Jan 25, 2018
  • anon

    My package was processed through the USPS NY,NY facility on January 18th. What exactly does that mean and who can I contact to find out where it is now?

    Jan 25, 2018
  • anon

    hello, on November 29 sent me a package from madrid Spain, with a cream with an approximate value of 200 dollars, 27 days have passed and when I enter the USPS page it tells me that the package is 10 days ago inbound into the costum, how long it takes a package in arrive ?? Answer me if possible, thank you

    Jan 24, 2018

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