Comments (643)

  • anon

    Thank you for your comments to our 2008 NY ISC-Inbound Internal Mail Audit Report. Though our work on this specific audit report has ended and we have closed the comment section on this page, the Office of Inspector General is continuously conducting reviews of lost and delayed mail. Please visit our home page to view our most recent work. Also, we ask you to please visit the “Contact Us” page on this website for information on where to file formal complaints with our agency or the Postal Service. Thank you again, OIG Audit Team.

    Feb 09, 2018
  • anon

    Hi I have a package which has been sitting at ISC New york since 2nd february 2018 .Can you please get it delivered to the destination city at ECFMG Philadelphia as its very urgent and I cannot be ECFMG certified until those documents reach ECFMG which will affect my career.Please help

    Feb 09, 2018
  • anon

    Dear Sir/Madam, I sent on January 30th, 2018 a very important original document from Figueira da Foz, Portugal, Europe. It is marked express (Exprés). It was supposed to have arrived at it's final destination (Knoxville, TN) on February 6th. Apparently it is still being held there. Why is it so delayed? Is there something wrong with the envelope? Do I need to get a whole new document and ship it again? Thank you for your time, Sara Coelho

    Feb 09, 2018
  • anon

    If you're unable to get packages out of the ISC the same day, or even the same WEEK, then your entire operation is fraud, waste, and misconduct. Do I report that here or to the hotline? We pay premium prices to have things shipped, and the foreign carriers always hold up their end of the bargain, then it sits in the New York ISC. I'm done; I'm having my vendors switch to FedEx, DHL, anything, even if it costs twice as much. This is a prime example of why USPS has been an abject failure.

    Feb 08, 2018
  • anon

    ordered star wars figure from Canada that has been sitting in the ICS New York Center since January 31, 2018. Last year i had items go through in 2 to 3 days, this seems very strange, if the dang thing is lost i need to file a claim with paypal. Did Godzilla rampage through this place and destroy all the packages or what?

    Feb 08, 2018
  • anon

    I have a package from Shanghai, China, and according to the USPS website it has been stuck in New York since the 30th of January. The package contains a number of winter clothing, and if USPS does not expedite the process I will no longer be in need of the clothing items - because spring is imminent.

    Feb 08, 2018
  • anon

    Is there some sort of staffing shortage at the New York International Service Center - Inbound International Mail? Is that the reason that incoming parcels from abroad just sit there?

    Feb 08, 2018
  • anon

    Greetings, I am expecting some cricket equipment shipped from Australia. I see ISC NEW YORK NY(USPS) received and processed it on 4th February,2018 @ 6:;49PM and no change on the tracking since then. Does this mean, there's a long list of items to be processed or is it an indication that the package is lost? Please keep us posted or to the least, give us an ETA. Appreciate your time. Thanks, Raghav

    Feb 08, 2018
  • anon

    Package is stuck at ISC in NY since Feb. 1,2018. Item was enroute from Australia and I can't seem to get a straight answer from USPS or US Customs as to why? This items dosen't belong to a USPS employee or a US customs agent for personal use. People pay for these items and shipping cost to USPS and neither agency seems to care on where these packages go. Something has to be looked into with this facility. It dosen't work period.

    Feb 08, 2018
  • anon

    My documents (just 2papers )was at ISC USPS newyork on feb 2nd when do I get my papers There are no updates from 6days. I’m seeing here only questions & chey moments what abiut answers ?

    Feb 08, 2018
  • anon

    My package was sent from Europe on January 28 and it arrived in USA on February 02. Now it has the following status: “Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 1:07 am on February 2, 2018. “ What is that supposed to mean?! It’s not normal to take 3 days to arrive from another continent and now to be stuck in New York!!

    Feb 07, 2018
  • anon

    I have a package that been n y'all facility for two weeks n haven't moved yet all my other packages arrived expect this particular one I need to no why I haven't received it yet

    Feb 07, 2018
  • anon

    My package was delivered at I.S.C new york.....feb.3 1pm.....its noe feb 7th going on Feb 8th.....there has been NO UPDATE.......my package is still there.....it normally takes 24 hours to get thru customs.....why is it taking so long???? I see a lot of complaints on here........deos the postal service have INSURANCE to refund lost ,late, and or DAMAGED packages..........

    Feb 07, 2018
  • anon

    I posted my package from Australia (10 Jan) and on USPS states origin preparing shipment, item has not even been scanned by New York ISC, is it lost? Australia post claims item have left Australia.

    Feb 07, 2018
  • anon

    Roses are red. Violets are blue. The USPS (and customs) are holding my wedding ring hostage and I can't understand because what has it ever done to you?

    Feb 07, 2018
  • anon

    Hello. Please help. My daughter’s new twirling baton I ordered from Poland has been stuck in ISC New York NY since 01/19/2018. It was expected to arrive in FL by 02/01/2018. She is on week 2 of baton lessons with no baton. I can’t imagine why they would hold a child’s twirling baton complete with pink ends! It was shipped straight from the manufacturer, Belti, on 01/16/2018. Please help. Thank you.

    Feb 07, 2018
  • anon

    My package from South Korea is stuck at JFK ISC since the Jan/24. It's small less than 1kg package contains 2 eye glasses. Please some one help me, am i going to get the package eventually? is it lost?

    Feb 07, 2018
  • anon

    My package from Germany has been sitting in the ICS New York Center since January 31. First the system said I should get it by Feb 5th, by 8pm. I did not get it. Now the system says that its inbound into customs. So this has been over 7 days now. All are clothing items less than the $110 taxable amount we have in NYC, so why is it still held up.... If they had a person to call at ICS center, it would move faster. I called USPS this morning and I was told the only way to find out what the hold up is, is to reach to the sender and have them demand details. Where is the Inspector General of the USPS on this? Look how many people are complaining about this.... probably with this government there is no one assigned to the job....

    Feb 07, 2018
  • anon

    I sent a package ( Rod blank) from Europe (Estonia) and is marked as "ISC processed through New York,New York on January 30th,2018. Today is the 7th of February 2018. Where is this?

    Feb 07, 2018
  • anon

    Hi, I have a package that apparently was coming from India. It’s been stuck in customs since January 25th. It’s for my 4 year old daughter’s birthday. It should be fairly small. Why is is not moving??? My child has a form of anxiety due to her daddy just losing both legs..... She doesn’t ask for much and I need this package so she can have the birthday she deserves! Does anyone even check these boards? There are so many people complaining about parcels being stuck in customs. What’s going on? This is crazy!

    Feb 07, 2018
  • anon

    Dear Sirs/Madams of IG, My mail from Finland is delayed somewhere BTWN JFK Int'l and NY ISC. Same happened last year for a long period of time after New Year. Maybe you can do something... Thanks

    Feb 07, 2018
  • anon

    I ordered a package on the 26th of Janurary and I was suppose to receive it on February 2nd and I haven’t received anything at all it’s been in customs for over 7 days. What is the problem? I ordered a watch !

    Feb 06, 2018
  • anon

    I had one poster from Japan go to the ISC and move out of there in a week but another poster I ordered from China has been "Processed Through Facility ISC NEW YORK NY(USPS)" on Jan 14 at 8am and still today Feb. 6th has not moved??? Does anyone receive a response from someone on these forums? There are so many posts and all I see are people in the same situation as me. A simple poster in never never land for almost a month???

    Feb 06, 2018
  • anon

    I ordered something from India and it arrived in isp new yorkon january 30. Its now feb 6 and i have yet to receive and update or anything. I need my stuff now

    Feb 06, 2018
  • anon

    My package from Estonia says it was processed through your ISC (USPS) New York NY facility over 7 days ago January 30th 2018, it’s now February 6th 2018 and the tracking has stopped since. How does something go through your facility and then just disappear? Sounds like someone is stealing our packages, nothing is being done about it and USPS is useless in helping in any way on this! I have contacted USPS customer service numerous times over this and they can not help me with anything about where the hell my package is right now. This is a very important package and to not be able to help me with if it was stolen by your employees, lost or just sitting in your building after it has made it through your facility is just unacceptable. I am tired of not getting any answers on this and this is not right for the post office to be able to do this to people!!!! Either release it or contact me and let me know what the hell is going on with my package because I am sick and tired of being stressed out about not Knowing what the heck you have done to my package. Thank you!!!!

    Feb 06, 2018
  • anon

    I am complaint my order packing due Jan 31, but you say Jan 24 on way , not hear about order really wait wait, it not hear news order where my packing???? Please let me know

    Feb 06, 2018
  • anon

    I bought a porcelain figurine while traveling in Italy in November. I had the shop send the item to me. It spent four weeks sitting in Italy. It finally arrived and was processed through the isc facility in New York on January 7, 2018. It is now February 5th and the tracking has not moved past this point and I have received no package. The package was sent EMS and I was told would get top priority. At what point do I give up and say it is lost and demand the insurance on the package is paid? Is there any way to get status? I have never had this problem before.

    Feb 05, 2018
  • anon

    I have been having this same issue now since January 31st. "Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 1:10 pm on January 31, 2018". No tracking update since then. Shipment is from Canada, and I have never had this issue in three years prior...even I've chosen not to have tracking.

    Feb 05, 2018
  • anon

    My package has been held up for over a week already. I receive packages from China regularly and have never had a package take longer than 24 hours to process through ISC. There is clearly some kind of issue at ISC that needs to be addressed because there are so many complaints about missing packages at ISC for January 2018.

    Feb 05, 2018
  • anon

    Estoy igual estoy en. Puerto rico. Llevo 9 dias y el paquete sigue en isc usps.

    Feb 06, 2018
  • anon

    I don’t understand- my package has been in ISC since January 31st. It is a simple two- piece bathing suit. I need It for vacation on Wednesday. I am willing to pick It up in Manhattan. Please someone release MY PACKAGE!!!! PLEASE PLEASE PLEASE.

    Feb 05, 2018
  • anon

    My tracking number says “Processed Through Facility ISC NEW YORK NY(USPS)” 1/22/18 at 8:38am. It is now 2:35pm on 2/3/18 & still no package or updates!! What is going on?

    Feb 03, 2018
  • anon

    Update, my package finally started moving on 2/5. According to the tracking number it's scheduled for delivery today. Fingers crossed, it arrives.

    Feb 07, 2018
  • anon

    When we checked the my friend's package with tracking number, we see "Your item was processed through our ISC NEW YORK NY(USPS) facility on January 14, 2018 at 1:57 pm. The item is currently in transit to the destination." This information didnt update for 20 days. We are so worry. If you inform us, we are glad to this.

    Feb 03, 2018
  • anon

    I ordered something off a site. I did not know it was coming from Poland!! There was no mention of this coming from another country!! I needed this. I have never had so much trouble dealing with the Postal System until last year. I paid for an item and it was LOST in Warrendale Pa. I can not talk to a human. It's been over a year and nothing.. So I am out that. NOW THIS!! Please get my package delivered to me!! THANK YOU! IT WOULD BE NICE TO TALK TO A HUMAN!

    Feb 02, 2018
  • anon

    I’m waiting on a twirling baton from Poland. It arrived at ISC New York NY on 01/19/2018. No further information available!

    Feb 07, 2018
  • anon

    This is rediculus. Do your job. Everyone is complaining about this port. You are terrible.

    Feb 02, 2018
  • anon

    I have three packages that left the Ukraine on Jan 20,22 and 26. None have shown as having arrived at he NYC ISC yet... I received another from Uzbekistan that was never updated the entire time in it's tracking (all vintage watches). I know there was a delay in early January... is this still causing delays, or is there just no scanning happening? It's getting pretty ludicrous that you can't rely on tracking information to be able to know the progress of your packages.

    Feb 02, 2018
  • anon

    Can somebody help me locate my package? I have ordered an item from China, shipped on Dec 25th. Seller is telling me that my package is at JFK airport in customs waiting to be scanned and that it has been there for a while now. What should I do? I have been waiting over 40 days....Package was sent by EMS priority mail.

    Feb 02, 2018
  • anon

    I ordered a package back in December, around the 9th and it still isn't here. When I track it, it only says "Processed Through Facility” as of January 3rd. It has not moved since and I have yet to receive in notifications about its whereabouts. What happened to my package?

    Feb 02, 2018
  • anon

    Hi, I’ve had a package from India stuck in customs for over a month, what do I do now? How do I know what’s going on?

    Feb 02, 2018
  • anon

    Package been processed through ISC New York for 22 days... sounds like you guys lost a whole pod of mail. Never seen more people not receive their mail and on top of that there's no responses to anybody's lost orders

    Feb 02, 2018
  • anon

    Where is my small package it's been sitting at isc for 2 weeks

    Feb 02, 2018
  • anon

    I'm requesting a direct contact , inorder to get an important letter , that is time sensitive , that has been in costume from December ,5,2017... , I live in Florida and the mail came from , Negril PO , Westmoreland Jamaica W.I. Thank you.

    Feb 01, 2018
  • anon

    This is ridiculous, my package was ship on 1/15 and suppose to get it within 5 business days. I paid a lot of money for express mail and it is holding at New York ICS for 15 days. What is going on. Can someone come out and give us an explanation?

    Feb 01, 2018
  • anon

    My package shipped in a December and has been “Processed Through Facility” as of January 6th. It has not moved since and I have yet to receive in notifications about its whereabouts. What happened to my package?

    Feb 01, 2018
  • anon

    Countless people have complained for decades about ISC NY doing their job poorly in terms of delay and nobody in government has lifted a finger since..

    Feb 01, 2018
  • anon

    Please speed up customs process, I ordered my daughter some custom clothes for her upcoming school play and she needs it because it’s next week!!!

    Jan 31, 2018
  • anon

    My package has been stuck in New York isc for too long. I thought I would take 24hours to leave New York. My tracking number is stuck there I need to know when my package will be delivered!

    Jan 31, 2018
  • anon

    Hello, I had a package being sent to me from Ireland. It was mailed out on Jan 13th. The contents of the package is a Dress. Last update that I have is that on Jan 25th at 10 a.m it was processed through the ISC in New York. It is now Jan. 30th and I still have not received my package. It was being sent Express Priority mail with the understanding that it would take 7 days. My daughter needs this dress immediately as she was needing to wear it to a competition on Saturday Feb 2nd. what is the point of offering Priority Express when in fact that is not the case. Furthermore why have customer service phone numbers where the people are either rude or cant help or you wait 2 hours to speak to an actual person. Its very disappointing that the USPS and CBP are so slow at processing important things

    Jan 31, 2018

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