This management alert presents our concerns with delivery issues found at the U.S. Postal Service’s James A. Farley Post Office. Specifically, we found incorrect delivery status information for packages. This issue came to our attention during our review of Delivery Operations at the James A. Farley Post Office in response to a request from Senator Kirsten Gillibrand of New York.
You’ve likely gone to a post office to mail a parcel to a friend or family member. Sometimes the postal clerk simply weighs the package, and other times the clerk also measures the dimensions. Or perhaps you have used the U.S. Postal Service’s flat-rate boxes and paid the flat fee. Did you ever...Read More