Introduction

During our audit of the Integrity of Postal Service’s Social Media Presence, we found a smishing campaign that may have a significant negative impact on the Postal Service’s brand, reputation, and customer loyalty. Smishing is a mobile phishing attack that targets victims using text messages rather than emails. These messages appear to be sent by legitimate, trusted organizations like the Postal Service. Smishing attacks attempt to trick mobile users into clicking on links that are connected to fraudulent sites that could steal credentials or propagate malware.

Conclusion

We found the Postal Service had not informed the public of an active large-scale smishing campaign that used the Postal Service as a disguise. This malicious campaign could negatively impact the Postal Service’s brand, reputation, and customer loyalty.

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Comments (5)

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  • anon

    Rather than a half-hearted effort to make people aware of these scammers, why don't you use the full effort of your investigators and laywers to go after these people and make examples of them and throw them in jail. Maybe the next scammer will think twice defrauding the USPS brand.

    Feb 12, 2021
  • anon

    Thank you for the information as I do receive a lot of bogus messages via text.

    Dec 26, 2020
  • anon

    Dear sir, It's great to receive email regarding postal services of United States. I want to know about the investment purposes in postal saving schemes. As I am currently residing in India I am unknown about the details. Thanks for your valuable email.

    Dec 24, 2020
  • anon

    Postal advertising should warn the public about this problem, scammers are in all forms of communication, a sad commentary of our times. There is safety in good warnings..........William

    Dec 24, 2020
  • anon

    Why can't the PMG leave his position and put somebody that cares about the post office and the American people. He has been destroying the post office from day one. Dejoys worth is well over $100M . He doesn't need this for the money. Has more bad things up his sleeves for the post office. Thanks

    Dec 24, 2020