Background

We conducted this audit to provide Postal Service management with timely information on potential operational risks at the Graceland Annex in the Chicago District of the Great Lakes Area.

The Graceland Annex has 65 city routes and two parcel delivery routes staffed with 79 regular carriers and 17 City Carrier Associates (CCA). We selected the Graceland Annex to review because of concerns raised by U.S. Representative Mike Quigley of Chicago, IL, related to misdelivery of mail, damaged mail, and inconsistent mail delivery. In a letter to the Postmaster General in October 2018, Congressman Quigley outlined persistent mail delivery service issues throughout his district.

The OIG obtained and analyzed operational indicators for the workload and workforce for Graceland Annex for fiscal years (FY) 2017 and 2018. The data revealed:

  • Increases in delivery points;
  • Decreases in mail volume arriving in delivery point sequence (DPS volume and Flats Sequencing System (FSS) volume);
  • An increase in mail volumes requiring manual sortation by clerks and carriers (cased volume and manual volume) by over 81 percent;
  • An increase in packages; and
  • An increase of almost 27 percent in overtime.

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Comments (3)

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  • anon

    Finding #3......You may as well save this paragraph for the next mail delivery audit... EVERY one of your audits say the same thing. Yet, once again, OIG doesn't get it... Lot's of overtime, unscheduled sick time, did you bother to ask if the carriers and clerks were just plain wore out. With all the late deliveries from the plant you should not be surprised about overtime, missed dispatches, misdeliveries, routes not run, etc because your front line folks are beat up... They have done so much, for so long with so little that eventually they break... Oh...This will also help you in your asking for help if 1st line managers have the tools and skills needed... Most probably do however not only the delivery problems in your audit but also the top down impossible mandates from district and above just frustrates them.. ....

    May 24, 2019
  • anon

    651 city routes?

    May 18, 2019
  • anon

    Corrected: 65 city routes

    May 28, 2019