Comments (39)

  • anon

    Thank you for your comments to our 2011 LA ISC-International Air Mail Records Unit Audit Report. Though our work on this specific audit report has ended and we have closed the comment section on this page, the Office of Inspector General is continuously conducting reviews of lost and delayed mail. Please visit our home page to view our most recent work. Also, we ask you to please visit the “Contact Us” page on this website for information on where to file formal complaints with our agency or the Postal Service. Thank you again, OIG Audit Team.

    Feb 09, 2018
  • anon

    My package from China has been stuck in holding at Los Angeles ISC since January 14th. It's been three weeks. In the mean time, I received my other packages from China with no problem, that were ordered AFTER this one...I got them in about a week. Any suggestions?

    Feb 03, 2018
  • anon

    package shipped from Norco California to UK on 5th January (In transit to destination) till 8th then nothing since...not one update!!!! not in UK, yet so still stuck in your facility....

    Feb 02, 2018
  • anon

    On January 9th, my tracking shows, "Flight landed to destination.Los Angeles International Airport, USA. Item being handed over to the local courier, tracking ended.Local courier sorting centre,USA". i have not received the package. Today is February 1st.

    Feb 01, 2018
  • anon

    My package from China says that the flight landed in Los Angeles, Ca and being handed over to local sorting center 20 days ago. When I submit the tracking number, it shows that you have no information or package not found. Did you drop it out of the bag when carrying it in. Can you please locate package.

    Jan 31, 2018
  • anon

    Seems like I am not the only one having an issue with their packages just collecting dust on some shelf whilst they are desperately awaiting it's arrival before a deadline. My package, coming from the Detroit, destination being Brisbane, Australia... spent a WEEK in the Chicago center before being forwarded to the LA ISC... where it has not just, once again, sat for a week, collecting dust. This is really unacceptable and would like an update on what is going on... why does everyone's packages seem to sit there for a week or more?

    Jan 31, 2018
  • anon

    Have a package stuck at ISC LOS ANGELES CA (USPS) since Jan 20th. No movement. Tried calling USPS 800 number but was told it was a 60-90 min wait.

    Jan 30, 2018
  • anon

    I ordered something from china and it arrived at the ISC on January 16th. It has been nearly 2 weeks without any movement. What is going on?! This is absurd!

    Jan 27, 2018
  • anon

    January 17, 2018, 4:43 pm Processed Through Facility ISC LOS ANGELES CA (USPS) why is my package stuck in the ISC for 8 days? Are those guys staring at my package for 8 days or something? this is very frustrating. I need an update for information. holding my package for a week in a same place doesn't seems normal for me.

    Jan 25, 2018
  • anon

    My documents tracking status says in transit to the destination on 6th Jan but it hasn't been delivered yet. Is it possible to know the status? I tried calling but it puts me on hold for hours. thanks

    Jan 18, 2018
  • anon

    My international package arrived at the Los Angeles international service center Jan 6th and has not been delivered to me almost 2 weeks later. Looking for Info as to how to get my package.

    Jan 17, 2018
  • anon

    When will my package be I ordered it on January 2 2018 when it be here

    Jan 10, 2018
  • anon

    We mailed a package on Thursday, January 4, 2018 from Orange, California to Los Angeles, California via USPS Priority Mail. It is about 30 miles from Orange to Los Angeles. The package should have been delivered on Friday, January 5, 2018. It has not been delivered as of Monday, January 8, 2018. The "tracking" info says: "dispatched from Intl Service Center at Jan 5 in Los Angeles, CA 90017". No one knows where the package is or where it is going or if it will ever be seen again. I was going to ship it via UPS ground, but thought, it's only 30 miles. The USPS can at least do that without error. Looks like I was wrong. But, it is my fault as I violated my own rule: ship via USPS ONLY if item is of low or no value, if delivery date doesn't matter and item is not going to a rural area. Won't do that again, ever. USPS is pathetic.

    Jan 08, 2018
  • anon

    Still waiting on my parcel to be delivered since before Christmas - assume there’s a hold up with parcel volume to be delivered and assuming the fires may have something to do with the unusually long hold up, but would love a timeline on delivery if possible.

    Dec 30, 2017
  • anon

    My bf is mailing me a package from Malaysia. It's been stuck at this location for almost ten days. What on earth could be taking so long?

    Dec 27, 2017
  • anon

    USPS Temp Employees checking their Facebook every 5 mins probably. Don't worry, probably sitting in a bin somewhere. They turned 2 of my packages coming from South Korea around and back to seller. I am going to have to find another way to ship from DH Gate as this is unacceptable. DHL/FedEx/UPS would not do this.

    Feb 01, 2018
  • anon

    I sent a priority express envelope to LA scheduled to be delivered on December 23, 2017 but it has been "in transit" for 4 days now. Can I have an update please?

    Dec 27, 2017
  • anon

    Hello You schould have my letter/package somewhere on your shelves.. please find it and send it to me.. it should have been there since dec. 8th... i needed it for a christmas present and need to have it before jan. 13th, when my sister is leaving DK. please, it is very important. mette, DK

    Dec 27, 2017
  • anon

    I have ordered a package from fashion nova. It has been at the international service Center since the 17th of December and now I’m getting concerned as to what is happening to my package. The order was placed November 23rd. It has been 30 days

    Dec 25, 2017
  • anon

    My package has sat at this facility for over 10 days now and has been " processed " twice through the facility. It's 5 days until Christmas and I've lost hope for this to arrive on time. Thanks guys, cant wait to explain to my kid why santa didn't come this year.

    Dec 20, 2017
  • anon

    I’m in the exact same position :/ My package of custom little princess dresses for my daughter has been sitting there since the 17th. I have no idea why. It’s like, they can obviously see they are dresses from Etsy. My kid even wrote to Santa saying how much she wanted them for Christmas. I have no clue what I’m going to tell her now. Especially when they do suddenly show up, most likely weeks after Christmas with the way this facility works. I’m going to let the seller know that she should never send through USPS again. I would have gladly paid extra money to send through Fed Ex.

    Dec 23, 2017
  • anon

    My package has been at your processing centre since 14th December and urgently need it before Christmas. When can I expect to receive my package?

    Dec 19, 2017
  • anon

    Hello. I have a package coming from Japan that was help in import customs and is now stating that it is held in ISC Los Angeles, CA since December 11th. Who do I contact to determine if I need to physically obtain it or if it will be shipped to me?

    Dec 19, 2017
  • anon

    My package has been at your facility since Wednesday, December 13th. Today is Monday, December 18th and that package is a Christmas present for my children. Is there any possible way it can be delivered before Friday, December 22nd so that my children can have their gift on time please?

    Dec 18, 2017
  • anon

    My order is stuck for 11 days in los angeles "processed through facility", and I had to get it the previous week. I dont know what to do because I need it before new year

    Dec 16, 2017
  • anon

    Just curious did your receive your parcel or at least a response from these guys?

    Dec 20, 2017
  • anon

    Hi I sent a watch from Australia on the 4th of December it arrived at the facility in Los Angeles on the 7th December I used the Australiannpost tracking service and it still says it’s in the facility inknow this is a busy time of year but it’s bin there almost ten days can give me an update on when the item will be de returned to the retailer please

    Dec 15, 2017
  • anon

    Can you let me know whats going on with my package. It has been sitting in los Angeles distribution center for over a week. Its supposed to come on the 18th. Now that doesn't look like it's going to happen. Can you tell me when I should really be expecting it. I need it before Christmas

    Dec 15, 2017
  • anon

    My package is stuck there for 11 days, too. I dont understand the problem.

    Dec 16, 2017
  • anon

    This outfit is horrible, I have reported fraud and they don't care that my local post office scams people! Another useless government agency!!! Don't ship USPS!!!

    Aug 18, 2017
  • anon

    I am wondering what's up with my package tracking # lk135636118hk

    Jul 21, 2017
  • anon

    I like to know what happened with my card from Philippines here is tracking number is RR053263750PH please send me a message in my email Thanks you

    Jun 23, 2017
  • anon

    Hi Ramon, and thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service. Very Respectfully, the USPS Office of Inspector General

    Jun 23, 2017
  • anon

    Hey you guys have had my package for 2 weeks now I would really appreciate my stuff being delivered the day its supposed to be delivered not held at isc this is annoying and very very bad for my business I expected at least better from our united states postal service looks like I was wrong

    Jun 13, 2017
  • anon

    RR816111482TO May 1, 2017, 8:11 pm Processed Through Facility ISC LOS ANGELES CA (USPS) im waiting for the package, its important

    May 03, 2017
  • anon

    Did you ever receive your package? I'm in same situation right now and nobody seems to know what happened to my documents. My suppose to be 3-5 days is over 2 weeks now last scan is in ISC los angeles

    Jul 23, 2017
  • anon

    I have a box ship to Brazil 04/06/2017 but not out of ISC yet , can you check please EZ152346186US April 7, 2017, 9:08 pm Processed Through Facility ISC LOS ANGELES CA (USPS) Your item was processed through our ISC LOS ANGELES CA (USPS) facility on April 7, 2017 at 9:08 pm. The item is currently in transit to the destination. Thanks

    Apr 22, 2017
  • anon

    RR163822059MY, this is a package that I am waiting for it has been at the L.A. Service Center for 13 days with no movement, can you tell when I can expect it ?

    Apr 03, 2017
  • anon

    We have been trying to intercept a USPS Express mail package through the international service center in Los Angeles for several hours and the mailbox is FULL. unable to leave a message or get any help. Sorting plan supervisors from Anaheim Hills and Santa Ana also couldn't get through. So now a package that is worth more than $1000 is leaving the country through a PayPal scam because we are unable to contact ANYONE!!! I have a tracking number and shipping receipt for $130 dollars, but couldn't stop the package while it was still close by due to lack of ability to communicate. Incredibly sad and unprofessional.

    May 22, 2016