Because of the novel coronavirus (COVID-19) pandemic, the Postal Service faced unforeseen and uncontrollable challenges, including higher package volumes and employee absenteeism. In addition, on July 10, 2020, the Postmaster General implemented operational changes, specifically, eliminating unnecessary late and extra trips outside of regularly scheduled transportation service. This initiative would require mail to be transported on regular routes or held until the next regular route is available.

Late trips occur when various conditions cause a delay in the arrival or departure of transportation beyond the scheduled times. Late and extra trips to delivery units can cause disruptions and increase the number of carriers returning after 6 p.m. When carriers return after 6:00 p.m., customer service can suffer, and mail collected by carriers may be late to the P&DC. In addition, late returning carriers can cause increased overtime and penalty overtime costs.

The Los Angeles P&DC is in the Southern California Division of the Logistics and Processing Operations Western Region. The P&DC processes letters, flats, and parcels. From July 1 to September 30, 2020, it reported 4,637 late trips (highest among P&DCs) and 1,535 extra trips (second highest among P&DCs) from the plant to delivery units. Our objective was to assess the causes of late and extra trips.

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Comments (2)

  • anon

    I didn't receive my mail yesterday and one was a letter from the unemployment office

    Jan 25, 2021
  • anon

    Just curious why does my mail come do late. It been like this even before the pandemic. It just comes later now. I recieve mail at 9 930 daily. Sometimes no mail for 2 days. I check the informed delivery page. It tell which letter but I don't know which day ill recieve that letter.

    Jan 18, 2021