U.S. Postal Service Office of Inspector General Shutdown Plan to OMB.
The mailbox cannot live by ad mail alone. It needs other types of mail to boost ad mail’s effectiveness.
That’s the key finding from our recent white paper, Advertising Mail: Mail Mix Matters...
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Data use is critical for all aspects of the U.S. Postal Service’s operations, including determining costs and setting prices. That’s why data systems need to be accurate and reliable.
Our recent audit...
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In fiscal year 2018, the OIG hotline was contacted 96,252 times, almost double the number from the year before. Yet many of those complaints don’t actually fall within our jurisdiction and so we pass them along to the Postal Service.
We established the hotline two decades ago to receive...
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The Postal Service has service standards (timeliness goals) for delivering mail after receiving it from a customer. The service standard is determined by the class of mail and by where it's coming from and where it's going. The Postal Service measures its mail service performance against these...
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The Postal Service implements environmental and physical security controls at its facilities to reduce the risk of system and equipment failure, damage from environmental hazards, and unauthorized access to its IT and mail processing assets. Measures include fire alarms, suppression systems,...
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The Postal Service has seen a continuous increase in package volumes over the past few years. As more people shop online, package delivery service will continue to grow. Delivering a package on the first attempt is vital to the Postal Service’s ability to serve its customers efficiently.
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