The U.S. Postal Service has had an impressive track record of success in the face of competing technologies, such as the telegraph, telephone, and computers. Successive predictions of the Postal Service’s demise were greatly exaggerated, to borrow a phrase. But the digital revolution, with its smart devices, and social networking, has proven to be an especially challenging period. Creative destruction is weakening many of the nation’s business sectors and public infrastructures.
It’s slightly ironic that a system centered on delivering hard copy communications has one of the world’s largest Information Technology (IT) infrastructures.
But once you consider that the U.S. Postal Service has more than 31,000 retail locations, hundreds of thousands of employees, and...Read More