MS-WP-15-001 - 03/09/2015

The package delivery market is an important and growing segment of the U.S. economy, with businesses and consumers having spent more than $68 billion in 2013 to ship packages domestically. As part of this package activity, goods sometimes need to be returned to the merchant or forwarded to a different address. The domestic returns business is worth an estimated $3 billion annually and will likely hit $4 billion by 2016.

What can the Postal Service do to take advantage of this growing returns and forwarding business? We tried to answer that question in a white paper that found opportunities for the Postal Service in digital parcel labels, warehousing, and alternative delivery programs.

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