December 13, 2017 (RARC-WP-18-003)

  • The Postal Service could make the delivery survey more representative of the general population and validate the survey’s scale to ensure its accuracy.
  • Survey results showed dissatisfaction is highest among small and medium business customers, centralized delivery recipients, and 25-34 year olds.
  • Customers most frequently commented on misdelivery, delivery time, delivery location, and parcel safety or condition.
  • Field management uses survey responses to troubleshoot local problems. A headquarters review would address systemic concerns through macro changes to policies and procedures.

Delivery has been the cornerstone of the U.S. Postal Service since its founding in 1775. For nearly two and a half centuries, mail carriers have connected friends and family, businesses and consumers. Tracking customer satisfaction with delivery helps the Postal Service understand how it is performing in one of its core competencies and gives it the opportunity to gather feedback on what its customers want. However, customer satisfaction with aspects of delivery remained flat or decreased since FY 2015. To understand customer satisfaction over time and identify opportunities for improvement, the U.S. Postal Service Office of the Inspector General (OIG) reviewed the Delivery Survey using four approaches:

  • Examining answers to satisfaction rating questions,
  • Analyzing answers to open-ended questions, commonly called verbatims,
  • Interviewing managers at the local and headquarters level to understand how surveys are being used, and
  • Enlisting an expert on ways to optimize the survey going forward.

Our research confirmed that the Delivery Survey provides the Postal Service with valuable customer feedback. But adjustments to the survey and how it is used could help the Postal Service improve the customer’s delivery experience.

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Comments (64)

  • anon

    I would say no customer service. I am a customer service expert trainer when I work for the state of California. It was their main goal to increase the customer service because a state agency or any government agency is known for poor customer service. It is impossible to speak with a person when you have an issue and that is the most ridiculous frustrating thing that can happen to a person. All I wanted to do was a find out what happened to my package and I have still not been able to do that

    Nov 26, 2018
  • anon

    It has been 5 days prior to me ordering an expensive package as well as paying extra for fast shipping and i do not have my package the scheduled delivery date was yesterday and i made it very well known before hand how mandatory it is that i get my package on time and the tracking page still says The expected delivery date as if i haven’t passed the day already i don’t even get an updated delivery very unprofessional just wait until i get ahold on someone in a porperate position usps deserves to be shut the whole fuck down I’m pissed.....

    Oct 03, 2018
  • anon

    I would very much like to speak with someone at USPS who desires to improve customer service, but it would have to be someone at a higher level than the postmistress of the town in which I live. I already have had conversations with her about two separate service problems, and the response I got each time was defensive and excusatory rather than being receptive to my comments.—I am not certain how anyone can excuse daily delivery of mail at 6:30p or later, if at all, but, nonetheless, she proffered what she thought I should accept as a plausible explanation.—The problem trying to communicate with USPS is that it is such a large, bureaucratic organization. Finding any person within USPS who has an open mind to hear complaints and the authority to act upon them is like finding a needle in a haystack. If any such person reads this, I would appreciate that person reaching out to me.

    Sep 26, 2018
  • anon

    USPS extorts is customers. In no other business can someone say "If you want me to do my job correctly, you have to pay me more money to do it by getting insurance." When you pay for a service there should be some type of warranty that the employee will do his/her job. I am a college student who had to return a book to the college bookstore via mail. I paid for the postage and for a signature. The carrier said he/she put the book in the drop box. No signature was obtained. The book is now lost and I am out $266.75 because I did not know the USPS could not do their job (get the signature that I paid for) and not be held responsible for their actions. What ever happened to accountability?

    Sep 26, 2018
  • anon

    Here’s the thing you all complaining about usps but praising ups and fedex arent taking one thing into consideration. The usps carries packages for amazon, ups, fedex, dhl, and the usps all the while carrying letters. If the usps only job was to carry packages im sure they could make you much happier but thats not the case.

    Aug 28, 2018
  • anon

    ABSOLUTELY HORRIBLE

    Aug 23, 2018
  • anon

    Let’s chalk it up to the fact that USPS sucks. Your employees are liars and you pay them to do horrible work. I seem to always get a notice saying my package was attempted to be delivered but I never receive a delivery slip to pick it up. You guys are the worst. Your customer service on the phone is the most frustrating thing I have ever experienced.

    Aug 17, 2018
  • anon

    I spend thousands of dollars annually on USPS shipping. For the most part, you guys do a great job. However, the Customer Service is simply appalling. It's impossible to get a local phone # for my local post office. The staff there are great and would gladly help me. Instead, you have to call the 800 number which sends you on a long tree, that often deadends, requiring you to call again to start over. After you finally get to the right place, the wait is always 1-2 hours. If you are lucky, the rep you get will know what they are doing. I would actually prefer to handle my customer service needs online, but your website is sorely lacking. The file a claim feature looks like it was coded in the 1990s. Basic features like looking up a case are missing (not a claim - a case). I've also tried Twitter and Facebook. On Facebook, they might get back to you in a couple of days to a week. On the @USPShelp on Twitter, they sometimes respond, and other times take forever. I have DM'd them all day for a couple of days and done multiple tweets. They just go into a black hole. And I'm not alone. I've been tweeting back and forth with other people who are experiencing the same thing. I don't know how much more evidence you need from your customers that you need to do a major overhaul of your customer service system. Not patch it up - AN OVERHAUL. It is NOT WORKING. I'm always a huge defender of USPS because the prices are fair and I have few delivery issues, but this reprehensible customer service is the reason so many people are clamoring for USPS to be privatized. I do not believe that is a good idea at all, but if you guys don't get your act together, especially with this administration, it's going to happen.

    Aug 15, 2018
  • anon

    When will the millersville post office reopen? Looks really bad right now! The broken entrance door has been removed and the atea smells awful! Why is this taking so many months to repair damage?

    Aug 06, 2018
  • anon

    Hello, Bonnie. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with postal facility issues. Please contact the Postal Service directly at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Postal Facility."

    Aug 07, 2018
  • anon

    From my front porch I watched my new postal carrier deliver my mail to my street side mailbox. When he drove off, I walked to the mailbox and discovered among my mail a missed delivery slip for a certified letter. He never got out of his postal vehicle to attempt delivery. Not only did he not do his job but I also had my neighbors mail which I had to deliver. I was very upset since I am partially disabled and would now have to drive to the post office, find a parking spot, and walk up to the office and stand in line. That is precisely what I had to do. My carrier did not do his job and I am less than satisfied.

    Aug 05, 2018
  • anon

    Hello, Brandon. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Personnel."

    Aug 06, 2018
  • anon

    It is Saturday, August fourth, 2018 and the line has increased dramatically because the postal worker attending the prospective clients is incredibly slow, incompetent, apathetic or, in all likelihood a combination of all three. In a more affluent community this would never be tolerated.

    Aug 04, 2018
  • anon

    Hello, Mauricio. Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. Please file a complaint directly with the Postal Service at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Personnel."

    Aug 06, 2018
  • anon

    Ok normally I would say zero, everyone already knows post office not what it use to be. Thank God for companies like UPS, DHL, etc... Ive watched over the last few years, almost 100% of shipped items are late using post office. And if you complain it your fault pretty much. No accountability its always out of there control. Even our Amazon packages, Everytime post office is involved its late or theres some other issues.

    Aug 02, 2018
  • anon

    The USPS over the past few years has pretty much fallen through the bottom of the bucket when customer service and delivering packages are concerned. First all you get is attitude. Second, the customer service is the worst and it doesn't matter if you're on the phone, online or in person. On the phone they are short with answers or make the customer fell as if they don't know what they are talking about or made the mistake. Online service really is no service other than self-service with a bunch of links. In person, until you show them otherwise, they still treat you as if you caused the issue and/or don't know what you're talking about. USPS has lost a few of my packages since December of 2016. Third, my current package delivery date has been changed 3 times and I still don't have my package nor know where it is based on the tracking, as it keeps sending the same thing just with a different delivery date. I get online for assistance and they direct me to the local post office which, guess what, they can't help and don't know anything other than what tracking tells them. This is the same tracking that is not providing the current info when I use it. Unless I pay extra to make sure my packages are shipped with UPS of FedEx I end up not knowing if I will receive my packages through USPS because, overall and based on more than one experience, they really don't care about the customer or the package unless you pay for additional services to insure your package/delivery. Extortion much!? On a business scale of 1 to 10, in comparison to your competitors, USPS gets a 0. Haven't had a package lost or a missed delivery date yet with the other guys handling my packages/shipments.

    Jul 31, 2018
  • anon

    Have a package that was do monday june 25 and did not come. Now theres no tracking info no deliver by date and no one can seem to tell me where it is. 300 dollar package and no one has a clue to where it is. Thanks usps.

    Jun 27, 2018
  • anon

    My packet has been 5 days in ISC usps and there's no updates And it's urgent to get here

    Jun 12, 2018
  • anon

    you guys have THE Worst customer service.

    Jun 05, 2018
  • anon

    I had 2 bad experiences. I ordered a packaged shipped to me from Atlanta Ga. Shipped 2-3 day priority. According to the tracking info it took 18 hours to get from Atlanta to Los Angeles and 4 days to get from L.A. to Portland Or. Last I check it was farther from Georgia to California than from California to Oregon. No explanation for the delay. Second I purchased a book that was shipped from Portland Or to Beaverton Or a distance of 12 miles by way of Las Vegas. It took USPS 7 days to ship a book 12 miles?????? I worked for th Portland P&DC as a postal Support Employee for two years before finally having enough and finding a better job. I personally don't send anything by USPS ever again. Things shipped to me I Can't control but I will never use it again. The way mail is treated, the lousy equipment they use destroys so much personal mail it is incredible. The way employees are treated, the ridiculous schedules, no personal life, constantly expected to be at work all the time with vacations, no holdays, and maybe one day off but not guaranteed. It was even suggested to me that I should sell my house and move closer to work because I didn't like the 32 mile drive one way (in traffic it could take 2 hours to get there or back home). We were constantly told we would be converted within 19 to 24 months but when the time arrived we were told no that won't happen. Then we were told we were going to be terminated, then we were told we were not going to be terminated, then we were told that most of us would be terminated in 12 months, then we were told no It's not 12 months It's 3 months. So people started leaving and management started calling us traitors and ship jumpers then told everyone that they would all be kept. This was done stop people from leaving then management started firing people for any reason they could come up with to justify it or they would start riding people to the point that if the person protested the treatment they would be fired for insubordination. They even wrote up a 20 year veteran who never took sick leave for taking one day sick leave ( she was actually sick and had a doctor's note) for abusing sick leave. You got screamed at by supervisors, treated like postal service property and if you were non-vareer you were tested like dirt. But the funny thing was that they completely depended on is to get out the mail on time that the regulars did not feel like getting out yet they acted like they didn't want to have to deal with us. During the week prior to you 5 day service break they would load you up with as many hours as humanly possible, take away your one day off and have you work up to 14 days straight or more just because you were going to be out on a mandatory break in service. I hated that place with a passion and was never so disgusted with a job in my life so I will never use the Postal Service again if I have any say so.

    May 27, 2018
  • anon

    I'd like to understand USPS policy better. My mail has been handed to someone not on the account and without a key, but it eventually got to me. Someone not on my account actually got my PO box changed without my knowledge or consent. That person told me, but I didn't believe it until I got an e-statement for box rent on the box he said I was changed to. When questioned, the postoffice said two things: We changed the box due to complaints about the lock not working. (Not from me!); and further my box hadn't been changed, they didn't know how I ended up with an invoice by e-mail when the rent notice was in the original box. Is it policy that anyone can change anyone's box? That anyone can ask for anyone's mail and get it handed to them? Do staff offer mail across the counter, and to someone not on the account? I'm getting zero satisfaction with this complaint. Take my complaint to the person responsible for changing my address without my knowledge or consent? Well, it was tried, and they lied. The only recourse I have is to close that account and wonder how else I will get my mail. USPS is not a private, confidential, or safe service for me.

    May 14, 2018
  • anon

    I had a great and positive experience at the Half Moon Bay post office. It was convenient for me to apply for a Passport at that branch since I was down there for vacation. I was helped through the entire way in a supportive but timely fashion. Then I unfortunately lost my phone at some point in the process. They took my information and I considered the phone lost forever. Instead the customer service rep didn’t forget and called me to let me know the phone had been found and after confirming my identity I got the phone back! So thank you USPS, Half Moon Bay, and customer service. P.S. there wasnt any easy way to leave a complimentary note on your website. My fear is that this will be buried!

    Apr 26, 2018
  • anon

    Sent a first class tracked parcel to PGH PA March 3rd. Package was forwarded March 5 never arriving at the intended or forwarded address. The package was lost/in transit until March 17 and last tracked in the PGH post office March 20. The package is lost again as tracking continues to report "in transit". 2 complaints and investigations filed and requested. Dissatisfaction over the package not being recovered upon being tracked/scanned March 17 and after our first complaint. We asked that the package be "returned to sender". As of April 2, that has not happened. The parcel has not arrived at the intended or forwarding address as if April 2 either. 30+ days to find and recover a tracked package. Not recovering the package after it was reported lost and then scanned/tracked again is unacceptable and in excusable. I expect better from the USPS.

    Apr 02, 2018
  • anon

    Mail carrier went through landscaping and flower bed when covered with snow. He or she stepped on a small cedar bush and split it in half. It will have to be removed and another one planted in its place. This hedge area was put into place because years of constant traffic by mail carriers wore a path down to the dirt in my lawn. The US Postal Service should pay for the replacement of my crushed and split cedar bush.

    Mar 20, 2018
  • anon

    So besides walking large distances in the cold in snow boots,walking through talk piled up snow ,and getting you your Bird Watching magazine on time ,the post office should also memorize the locarion of each ofyour billy bushes ? I think the obvious thing to do would be respect their path (since they use tje same one and have made a visible pathway as you said), and plant your jiggamadoodles in a place OTHER than where they have to walk. Do not expect people to swerve and zig zag at your home delivery and become late gor other deliveries because you decided to have a labirynth front yard section. So egotistical.

    May 25, 2018
  • anon

    The USPS is sadly lacking in customer service. As I write this, I have not received regular mail service for the past four days. Nor have my neighbors. I have filed cases and attempted to speak about the matter with my local Post Office, but they never answer their phone! When I did get through, I was lefty on hold for 25 minutes, then disconnected. Terribly frustrating.

    Feb 28, 2018
  • anon

    I been one hour and 32 at you 800 customer service and no body answer and no body know where is my package you service is a garbage. I'm going to the police to report this incident since your fraud department do not want to do anything since this is the 2nd incident in the last 3 weeks

    Feb 21, 2018
  • anon

    Hello.My name is Iryna Salyuta.I am already desperate.Because I don't have connection with USPS(usually you need to wait for 1 or 2 hours if phone them).I just want to write how is working USPS.On August,21 I sent 2 parcels from Ukraine to Los Angeles( international priority packege)One of them was on 31 of August at my home(it was almost damaged).The second one had status in transit to Facility(until now)Every day I came to Post Office and asked where is my parcel.They told me to wait for one month and half.The third of October I did request on USPS website(find my mail- I described every item and added all photos).I did inquiry from Ukraine in November but USPS got it in 26 of December(I don't know the reason so long term).The international research group sent me the letter where asked me did I received my item or not. I answered at once(Jan.16 2018 at 12:19p.m.i sent them fax and after I sent 2 letters)that I did not received it.And now I called to USPS and representative answered me that the case is closed.It is too late to looking for it.I think it is not fair.Because I started to do everything at the first month when I realized something happened with my item.How it possible that huge box 35Ib with used clothes just disappeared?It looked like nobody even started to look it for.Tell me please if my parcel was damaged it means I have no chance to see it again?Where to go this things to auctions or just going to the garbage?One USPS postmen told me if the box is broken they put it to the garbage.Is it Normal situation in USPS company?Now I don't want to take money for my item.I want to find my things.And I will not give up.Even if I need to write to the President!!!My main question is Where goes broken parcels in New York?Because I can't find it in Mail Recovery Center.I appreciative if you will write me back the answer.Thank you.

    Feb 18, 2018
  • anon

    Hello)My international parcel stucked in New York(it had the last scan in NY).I was waiting for it 6 months.i did a lot of requests and claims to USPS and Ukrainian company.But nobody was looking for it.Now I read a lot of comments that people has the same situation.So I see that USPS has big problem with delivery.What is the magic hole which one absorbs a lot of parcels?My box is 16kg.How is possible that it is just disappeared?Now they want just pay some money.But I want to find my items.I don't need thismoney.it is my sons tears.He is crying about his football uniform which is in the /parcel.So tell me please where do you sent damaged or lost or broken parcels from New York.Which auction you do you sell it?I will buy it!!!!!!!!!

    Feb 17, 2018
  • anon

    My mail is not being delivered everyday. 3-4 times a week at best. This was confirmed, in a brief conversation, by my postal carrier. My neighbors are experiencing the same frustration. Nobody will answer the phone at my post office. I feel, as a taxpayer, that this is unacceptable. Our local news station did a report about this (they also couldn't get any response from the post office) and nothing has changed. Can someone at least acknowledge that this is a concern?

    Feb 13, 2018
  • anon

    I started using the text notification system when it started. Recently, it's Ben revamped not for the better, but almost unusable. I use to get the tracking St each step, now I get canned messages about pick up etc. Sometimes it doesn't even indicate Out for Delivery. I am so sad it's been changed. Please advise.

    Feb 04, 2018
  • anon

    I mailed a box on January 6, 2018 priority mail. It has not been received as of Feb 1, 2018. I have filed missing mail claims with only one response. That response stated: "Tracking records reveal the priority mail piece has not reached Colorado...there are no subsequent scans." When I track the package it states it was scanned into the Denver CO Network Distribution Center and never left the facility. So the USPS is contradicting it's self and apparently is not going to take accountability for this error or FIND my package.

    Feb 01, 2018
  • anon

    Your service stinks. Poor value for the cost. Better sending with another service. And demand they don't share delivery with usps. What a joke when it takes 8 dsys to send an envelope from a few hours away. Your Albany distribution center must be asleep. I live in Poughkeepsie NY and get substandard service. No wonder you loose money. I am requesting on all my purchases to avoid the usps. How sad.

    Jan 23, 2018
  • anon

    Why has USPS the last few months started sending packages destined for Cleveland Ohio, which arrive in Clevelend, onward to Akron (35 miles south) where they sit for days, then return to Cleveland, and then to my local Cleveland neighborhood post office. I have saved nearly 15 example trackings. This is the epitome of bad service and inefficiency. I am still waiting for two boxes that have been bouncing around northern Ohio for a week!!!! I have notified media investigators and my Congresswoman. I have tried to reach someone at USPS to speak with but USPS does EVERYTHING it can to block customers from talking to anyone.

    Jan 23, 2018
  • anon

    I’ve been having a problem for a year now, mail carrier not picking up mail, dropping off mail and even failing to pickup priority packages that I scheduled for a pick-up. I did the right thing stayed patient, called several times talk to supervisors, excuse after excuse. I have a two day package that’s been sitting here for 4 days, a scheduled pick-up. Nothing anyone can do except go with another service. They will make excuses and lie. But I will be requesting a refund on all my scheduled pickup packages. If I did this my business would fail. And the thing is they know they can bully and get away with it.

    Jan 16, 2018
  • anon

    Thank you to everyone who has left a comment on this report. We read each one and consider them when planning future audits and research projects. However, the Inspector General’s office operates separately from the Postal Service, and we are unable to take action to resolve specific issues. If you are experiencing a problem, your best bet is to report it directly to the Postal Service. We recently revamped our contact page to more easily take you to the appropriate point of contact for a variety of issues. For assistance in resolving your specific problem, please consult: www.uspsoig.gov/uspsoig-contact.

    Jan 10, 2018
  • anon

    Why would the post office MOVE my mailbox from my house to out by the street and then refuse to deliver if we park in front of it? City won't let me park in the yard. I can't park anywhere on our street with small lots unless I block my mailbox or a neighbors. YOU MOVED IT. Tell them to get their lazy ass out and walk 10 feet.

    Jan 08, 2018
  • anon

    YOUR SERVICE SUCKS. THREE DIFFERNET NAME AT MY HOUSE AND YOU ONLY DELIVER MY MAIL. I CALL AND YOU TELL ME THAT YOU ARE ALLOWED TO ONLY DELIVER TO ONE NAME ONLY. AGAIN YOUR SERVICE SUCKS

    Jan 03, 2018
  • anon

    You really need to improve the care you take living up to your "2-3 day" Priority delivery. Why did I pay $13.60 to be subject to false advertising as well as poor delivery management and my package to be mishandled? Based on my experience, you lie. Someone (or many) along the way wasn't doing a good job. Did my package get misplaced? Why did it go to Texas distribution center more than once? And did you only start to look for it after I tracked it online? Yes, I know it's Christmas mailing season and it's a busy time for the USPS, but you should be prepared for it. It's not the first Christmas mailing season you've ever had. For shame. I am extremely disappointed in your service for my Priority delivery. And I'm still mad about trusting your inaugural overnight Express Mail service that got lost and wasn't delivered for a year. You will not get accolades from me. I pay taxes, and frequently don't see the stellar service that should be delivered. 1. Deliver my USPS Priority package when you said you would. I mailed it 12/16/17 and you gave it a Tues., 12/19 delivery expected date, but that didn't even come close. it was delivered 12/28/17 — NINE DAYS LATE and 12 DAYS AFTER I MAILED IT. In tracking the non-delivered package, it took 18 listings on the tracking progress page for that one package. It appears it went from Jacksonville, FL right past Mobile, AL (its final destination) to Texas (over 600 miles past Mobile, and over 1200 miles for one 2-way trip), then went to Mobile, then back to Texas, to Mobile—the Coppell, TX distribution center was listed three times in the tracking. WHAT WERE YOU THINKING? When I asked the counter worker today about the poor Priority delivery, besides the lame exuse of "it's Christmas." she said that she had mailed a package on 12/14 and it was only delivered on 12/15. At least her's got there on Christmas. 2. Have more counter help for your customers. The counter is very long with many work stations, but very few postal counter workers in evidence. I made several trips to the post office during the pre-Christmas mailing time, and it was like that (under staffed) each visit. When I reached the counter each time, the counter workers were cordial, helpful and knowledgeable. Kudos to them. Thank you. A W Pritchet

    Dec 30, 2017
  • anon

    USPS stole my money! I reserved a po box and was told if I don't show up to claim the box within 30 days my money would be refunded. I showed up and told them the location was too far of a walk from my hotel (military member just arrived on base and had to car) and that I didn't want the box anymore. She said she would have to open it to close it and then refused to refund my $68. If I never went in I would get my money back but instead they don't tell me that I need to cancel online to get a refund and then refuse to do the right thing and refund my money. Lack of integrity, UPS and FedEx will be getting all my business now!

    Dec 28, 2017
  • anon

    Know wonder customer service is down management is terrible about it. Telling us to let customers come get parcels at post office so we don't take time up delivering. False scans on expresses.fake sign in times.And management pretends they know nothing about it. They are so corrupt.

    Dec 25, 2017
  • anon

    what I don't understand is how a priority 2-day package can arrive in DC post office (Friendship Heights on Wisc. Ave NW) and not be delivered to PO Box, located down the street at satellite PO location also on Wisc. Ave NW, for WEEKS. And how, after many complaints, including letters, this same delay occurs over and over again, and no one responds, fixes, or seems to care about it.

    Dec 23, 2017
  • anon

    I just moved from Houston, Tx. to Fort Morgan, Co. I've been having trouble with my mail/other things since I've gotten here. I requested services to be put on hold, "excuse me if I'm inconsiderate or rude", but I was getting all my mail every Friday I make it my business to get there and pick it up. Well I went in this Friday December 22, 2017 and none of my packages where there but my mail was. Couldn't understand why the paper mail was there, but not my products I ordered. I went in the supervisor informed me they delivered by accident. Which was wired because my paper mail was there. Now on the other hand I went in about employment and they told me they where hiring and when I went back and informed them I did my application they then told me, "oh sorry but we're not hiring." Well , Marty told me you guys needed help for the holidays.... "oh he didn't know what he was saying, he doesn't know what he's saying." Now all of a sudden there's seasonal help that got my packages mixed up and delivered. Yeah! Nice treating people USPS FORT MORGAN!

    Dec 23, 2017
  • anon

    I have put in 5 address changes into the Lander, Wy. Post Office, talked with the Post Master,(Patrick) and different attendance, to change my PO Box from a business box to a family. In 5 filed out forms and 5 difference calls into the Lander Post office and others outside of Lander. After all the attempts to get my family’s mail, I still can not get my mail after two in half months. Very frustrating!! No customer service!! No care that I can not get my mail delivered to my new address.

    Dec 23, 2017
  • anon

    The person working in the office at Whitesburg,TN location is not in the office as hours are indicated on door. Asked her a question and she was not polite at all.

    Dec 22, 2017
  • anon

    Im gonna have to say something bout your workers... specially one. This specific, disrespectful lady is full racist and I WILL NOT tolerate that and I will defend other customers who were being disrespected but couldn’t day anything . No. That’s very disrespectful how I asked for help and she said “figure it out” and when I asked for a pen , she rolled her eyes but with white people infront is she became a goddamn saint. No . That’s disrespectful and I’m gonna do something bout it if you don’t . Thank you . Yours truly , Ashley .

    Dec 20, 2017
  • anon

    I have tried to contact via phone an USPS supervisor above the local office supervisor for clarification on an ID issue. The 800 phone number level is ALL automated! What happened to a live voice?! And this is considered transparency??!! Issue: I have a physical mailing address and a post office box. When I received notification for a registered mail item and went to pick it up at the front desk I was told my driver's license that is a TSA approved lD for air travel was not enough. I needed a CA DMV form DL-43 (change of address form). Fill out this little brown card, but don't submit it to the DMV. What?! This unofficial card if lost or stolen with my post office box key will grant anyone access to my secured mail! Either create an official form or plan to have a great number of angry, excited patrons on your hands!

    Dec 20, 2017
  • anon

    Very unhappy with the way usps operates. Mail a pkg to Texas on the 5th of the month, then it went to Los Angeles calif the next day. Somewhere in Los Angeles they messed up and sent the pkg to detroit..it was supposed to arrive in Texas on the 11th and as of the 19th still no clue where it is. VERY unacceptable service and of course nobody knows why it went to Detroit.. I want some answers as to why it still has not arrived and where it is?????? Very poor tracking system, doesn't tell you anything about location!!!!! Think more employee training in English is needed

    Dec 19, 2017
  • anon

    Delivery service is failing in Metro Atlanta. I saw the requests for support against the changes since 2015. Who could support a group who doesn't deliver on a regular basis? We are missing daily delivery, and as you know we have options. look at the reviews for local post offices, see wsbtv new 9 days without mail in Dunwoody! This is frustrating and unacceptable. As I said we don't blame the bureaucracy we blame the service organization. How are we supposed to trust a service that doesn't deliver?

    Dec 19, 2017
  • anon

    I do not want packages left at my home unattended. This happens and somehow there was a note on my address ststing "if no answer, leave package". THIS IS INCORRECT. Correction: DO NOT LEAVE PACKAGE IF NO ANSWER please. Please inform me that this change has been made.

    Dec 19, 2017

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  • Christine Lyons, John Althen, Amanda Stafford, and Kelly Thresher contributed to this report.

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