Comments (310)

  • anon

    Oh my GOD...so angry with USPS and all these negative comments have my blood boiling. So worried my package will never arrive. Package was sent priority mail from Indiana and suppose to arrive to my house by tonight at 8pm. It got to USPS REGIONAL FACILITY FORT WORTH TX DISTRIBUTION CENTER(AKA:Coppell) at 6am. Apparently it sat there all day and was BDAY present, expensive, and now having nothing to give special person. Whats worse is I feel like I will never see the package because it says it departed that facility, which according to Denton, TX(30mi away) it hasn't left that sort facility. LOL. so basically the package is lost or they just can't find it. My guess is that Coppell needs a big overhaul with management b/c I have never had problems outside of any package going through this facility get lost, delayed, or stolen(yes, that does happen and has happened). Basically USPS says they'll look but alway come up empty and send so much paper work that the screwed customer never gets there package. Thanks for ruining another special day USPS. Ill be thankful tomorrow on Thanksgiving if USPS never delivers mail again and all of their pensions are LOST.

    Nov 22, 2017
  • anon

    My Army gear was sent from Ft Bragg to San Antonio. No one can find my package and no one is scanning the package at this distribution center in Texas. I have never experienced such horrible service in my life. Is this how soldiers are treated with USPS. I will never use you guys again and I will be speaking with a lawyer.

    Nov 17, 2017
  • anon

    Literally this is the 7th package that has been delayed this month. And it's ONLY this location as I've shipped through other cities and have had no problems. Sick of this.

    Nov 16, 2017
  • anon

    I have been waiting for a certified letter to be returned to me since September 16th. That is the date the usps has that it was being sent back. I need the letter for the DA's office to arrest a jeweler who has stolen my wedding ring and has refused to give it back.

    Nov 13, 2017
  • anon

    Something is wrong at your Cedar Hill, Texas post office. Last week, the tracking of my package of boots shows that they were incorrectly sorted twice and delivered on Nov 1. I was home all day. Both my husband and I looked.... no package. The company sent a second pair that did arrive. What ever happened to the first pair? This week, my package of knife sharpeners tracking shows that they went to Carrollton, Texas, were taken twice to the Cedar Hill PO, both times sent to Redmond, Oregon, and seems to have landed at Federal Way, Washington since the morning of Nov 8! Where is my package, and what’s happening to our mail at the Cedar Hill, Texas Post Office? Please help! I do have the screen shots of the tracking number and report, if you need me to email them to you. I will need your email address.

    Nov 10, 2017
  • anon

    Thanks for your message. The best thing to do would be to file an online complaint with our Hotline. This will allow us to look into the matter for you.

    Nov 13, 2017
  • anon

    We sent the priority mail on 11/06/2017 from Austin destines to Grand Prairie. But the mail went to FRANKSTON, TX 75763 . I called to that USPS office, they said that they shipped back. I asked them where you did you ship to..they had no clue. What is going on in this world now !

    Nov 10, 2017
  • anon

    I have not received mail, magazines or packages within 2 and a half months. I moved from a San Antonio address to another San Antonio Address. Every time I go to the post office they can't locate my mail. Then I received an email saying the package hasn't been picked up and is being shipped back. I've been in the offices numerous times. I even had Veteran's Affairs reissue sensitive medical information because it got lost in the mail. Please help me resolve this problem. I shouldn't have to fight to get my mail.

    Nov 09, 2017
  • anon

    This is just crazy my package was sent from mesquite Texas I stay in Ft worth it ended up in Dallas now it’s saying delayed at the coppell distribution center I need to know why it’s still delayed and not showing a updated status

    Oct 21, 2017
  • anon

    I sent a package Last Friday From SouthEast Alabama. The destination is Deleware 2 day priority mAil. Why the heck is my package at the North Texas facility?? That is way out of the way?

    Oct 18, 2017
  • anon

    I placed an order with a company that I have done business with multiple times and I have received my merchandise in a timely manner. I do believe the the US Postal Service does not take enough responsibility for the job/s that it is given. There should be more accountability within the ranks of those responsible for making our mail move out! Management! That being said, I have a package that was ordered in plenty of time to reach me in the time for which I needed it! That package has been sitting in Coppell for two weeks!! Literally - two weeks!!! From October 2, 2017 - October 12, 2017, Seriously!!! That's just the heighth of laziness that mail/packaging is not dealt with in a faster manner. It's not wonder the Postal Service is in financial trouble! I am thoroughly disgusted that we can't do better through an agency that is supposed to be working FOR the AMERICAN PEOPLE.

    Oct 13, 2017
  • anon

    Priority Package coming to Carrollton, Tx from North Carolina. Supposed to be delivered 3/11. It is now 3/12 and tracking still says "arrived at dist. center in Dallas at 1:09am on the 11th, still sitting in dist center! UNBELIEVABLE!!! USPS SUCKS!! They lose, damage and deliver late. WORST SERVICE EVER!!!

    Oct 12, 2017
  • anon

    Sent 2 packages on 10/7 to Puerto Rico with a 3 day priority with day of arrival on 10/10 delivery by 8pm. Online information says in transit to Puerto Rico. Packages now in Coppell distribution center after being in Dallas. USPS WEBSITE says mail is available for distribution in PR. SO can you explain the misinformation

    Oct 10, 2017
  • anon

    I send 2 packages the friday, 6 of this month it was supposed to arrive yesterday and is in Copell too. I dont know what happend because I send something from amazon last week and arrive today in PR.

    Oct 11, 2017
  • anon

    Hello, Thank you for your message. The OIG is an independent agency of the Postal Service and day-to-day mail delivery issues are outside of our jurisdiction. If you have not already done so, please try contacting your local Post Office. If you have already done that, try contacting USPS Customer Service, (800-275-8777), or file an online complaint with Customer Service on their website. For updates on delivery in Puerto Rico, please check the USPS website in the newsroom section. The "Local News" section has a special link for up to date information on mail delivery in Puerto Rico.

    Oct 11, 2017
  • anon

    What is going on with the packages sent to Puerto Rico??. We sent 5 boxes on Tuesday,priority mail from Broward county,Fl,today they are in Queens,NY,my cousin sent her package from Dade county,FL the same day and it is already in PR!! Please explain !!

    Oct 07, 2017
  • anon

    Hello, My package was transferred from UPS to the USPS North Houston Distribution Center. It was supposed to be delivered on September 22, 2017. I have submitted an online inquiry through USPS, and all they tell me is that they cannot contact the distribution center, and since they don't have my package, they can't help me. The last time my package was scanned was September 26. Can anyone help me find it? Everyone within USPS so far has said they won't or can't help me.

    Oct 05, 2017
  • anon

    My mail is doing the exact same as every one else's on this post. To me it seems that you can't mail things over the weekends. Because every body here mail is being taken over the weekend or either stuck at coppel location. My tracking has been giving new departed updates for the last 3 days.

    Oct 03, 2017
  • anon

    I sent a package to McKinney TX and after arriving in Dallas apparently went out to the destination and still stayed on September 27 in transit

    Oct 02, 2017
  • anon

    I live in Dallas Tx. On the 30th of September my package was in the city (Dallas, Tx) but then departed to another city (Abilene, Tx) and I want to know why is that, why couldn't they delivery the same day??

    Oct 02, 2017
  • anon

    I am expecting a package locally in NYC, got the tracking # found out it now in Coppell TX. how could a NYC to NYC package end up in Taxes? Why?

    Sep 29, 2017
  • anon

    I ordered product on 9/7/17 and it is now 9/27/17. It has been sitting in Coppell, Texas since Monday 9/25. What is the hold up in Coppell? Please advise!!!! This was a birthday gift which the birthday has now come and gone and I am furious!!!!

    Sep 27, 2017
  • anon

    What's going to happen with packages heading to Puerto Rico last week ?,A package I sent it has been delayed and I'm not sure where is it. Last update it says that left coppell facillyty. On Wednesday 20th in the morning (the day Maria was hitting the island )and nothing from there. I need my package to back to sender.

    Sep 24, 2017
  • anon

    I sent my child support money order to San Antonio from Fort Worth and it hasn't got there yet and my ex wife is furious . What is the hold up ...

    Sep 19, 2017
  • anon

    Why would certified mail go from New York to COPPELL TX DISTRIBUTION CENTER delaying delivery of the mail by several days. Date mail was certified: 9/8/17. It is now 9/12/17 and still has not been delivered. PL

    Sep 12, 2017
  • anon

    I've been waiting on my package for over 3 weeks now! Last status update was a week and a half ago. What's the deal!? My package was not mailed from where the hurricane hit nor do I live near there so what's the hold up!?

    Sep 11, 2017
  • anon

    my package is no where to be found even though it was sent out weeks ago

    Sep 04, 2017
  • anon

    Waiting for my package which is here and havent had a status update or a new delivery date update. A bit worried seeing all the negative comments. My item is an expensive item an Im needing it asap.

    Sep 02, 2017
  • anon

    DID YOU GET YOUR PACKAGE?

    Sep 30, 2017
  • anon

    Sent a medium box to Spring Tx from central IL last Monday, failed to realize the affect the hurricane had on the delivery. Package was delayed in Dallas on Tuesday and Wednesday, made it to Spring early Friday am and was delivered Friday to the destination. My fault that I failed to see the potential weather delay, but USPS came through and package was delivered safely. With all the negative posts, I thought I'd share a positive one. Little delay, but it's to be expected.

    Sep 02, 2017
  • anon

    My package has been delayed here as well. I see nothing but complaints in the comment section. I don't know if you guys care about that, but it is making me concerned as to when I will receive the package.

    Aug 31, 2017
  • anon

    They are closed right now because of the hurricane that came through. You can call 800askusps and they will be able to tell you when the processing center will be open.

    Sep 03, 2017
  • anon

    MY packet has been sitting for a week I need to know what is going on because I need that book for my class and I refuse to fail a class do to delay you all need to notify us or let us know something.

    Aug 30, 2017
  • anon

    My package is showing to have been sitting in Dallas for about a week now..It was mailed on Aug 18th and today is Aug 29th and still shows no movement...There is apparently some incompetent people working for the postal service from A to Z..Let me explain what that means * just incase* that's from the top to the bottom...I have talked to several people all the way from my local post office to where you file a complaint & no one acts as if they know what to do or if they do they aren't doing it! Someone needs to let me know what's going on LIKE NOW!!!

    Aug 29, 2017
  • anon

    I have a package thats been there for 6 days. It keeps being scanned that it's on it's way, but it isn't leaving. This is a valuable Etsy item that I have sold, and I am concerned that it's damaged or will disappear. Reading about this North Houston Distribution Center gives me the chills.

    Aug 23, 2017
  • anon

    What is going on in your Dallas sorting facility? We sent a usps priority envelope thru there on August 14 with a promise delivery date of 8-16-2017. It is now 8-20-2017 and the letter is still NOT delivered. I need an answer when the letter WILL BE POSITIVELY DELIVERED-NOT EXCUSES. Get some qualified people over to the Dallas sorting facility and fix their problems NOW!!!!!!!

    Aug 20, 2017
  • anon

    I sent a flat rate small box on 8/11 from Sugar Land to Dallas, since 8/13 it is in transit, going to Dallas Distribution center, I open a case with USPS but I like to see if someone can help here, like Dallas distribution or sort facility phone number or any other info you can provide for me to get my package delivered Thanks

    Aug 17, 2017
  • anon

    I cannot believe that in the Dallas-Fort Worth area there is not one post office that has an automated service or is open 24 hours a day. We can get our letters and packages stamped with the date that we bring it in after hours this is totally ridiculous. This is 2017 in 1973 when DFW airport open we had to mail facilities that were open 24 hours a day. You could go get your mail stamp postmarked by your postage stamps and we always had very courteous employees to wait on us. Now there's no one at the counter, no one there. We have to bring A bell they're off doing other work in the background and you have nobody there after certain time of the day. You would think that we could have someone to help us when we needed help, no matter whether it was 12 AM or 12 PM. Disheartening disgusted and very disappointed in the Postal Service. PS. Sir, take a moment and look at all of the different things that are posted about the poster mail service center north of DFW airport in North Irving or Coppell Texas. It's all over Facebook and all over the ratings there are very very low. I really feel like there is some serious problems there that need to be addressed and someone to step in there and take over and make something right of the situation is Terribly wrong

    Aug 16, 2017
  • anon

    Does anyone know the address or zip code of the North Texas Distribution Center? Can’t seem to find it online. Trying to see if I can pick up package at a post office closer to this location as its estimated delivery is Thursday, August 17th, and it shipped out Priority first thing yesterday on Monday the 14th out of New Orleans, LA. Needing it by tomorrow.

    Aug 15, 2017
  • anon

    My package is delayed at this location!

    Aug 14, 2017
  • anon

    since 08/02/2017, till today they hold my package, it suppose receive before 08/10/2017, but they don't care . I suppose receive my passport to travel .

    Aug 10, 2017
  • anon

    I was supposed to receive a package with sensitive information on Tuesday. The package went from the North Texas Distribution Center to the Post Office at 77077 and back and forth. I put in a request to hold the mail at the post office and the tracking has froze at "arrived at post office 77077" since 8/3/17. I went to pick it up today 8/4/17 and was told there was nothing held. I checked mh mailbox and there was nothing. I called the same day and gave them the tracking number and was told the package was out for delivery and should get to me by the end of the day. Lord and behold I checked the mail at 9:30 p.m. and there was nothing. My entire livelihood is depending on this document getting to me so I can send it to my employers (because who would've thought a package that was expected to get here on Monday would still not be here on Friday).

    Aug 04, 2017
  • anon

    This issue is becoming ridiculous. Sent a priority mail package and it's stuck in GRAPEVINE, TX USPS makes it impossible to get issues like this resolved. They should have a dedicated department and people to go and look for these packages that are missing and/or stuck in transit.

    Aug 02, 2017
  • anon

    I sent a box to myself from Houston to Michigan on 7/25/2017 and it was supposed to arrive yesterday, but is stuck in the Dallas distribution center. It was definitely opened either by accident or on purpose. It has genealogy information on my family. some contents of the box include letters that others have sent me about our family and family records. Yesterday, my sister and I received mail from this box and who knows if others are being mailed back the items they gave me - including many records from my deceased parents. The box is stuck in the Dallas distribution center. I cannot reach anyone through the post office numbers. This is really crazy.

    Aug 01, 2017
  • anon

    Sent an extremely heavy (for its size) and valuable item to be delivered in Dallas on the 27th. It arrived at the destination facility on the morning of the 27th and hasn't moved since then. I wish there was a number or address so I could find someone in the area and pay them to attempt to retrieve the package and deliver it. Stuff like this is exactly why Blockchain technology and free market economics will one day put an END to easy, easily automated jobs since humans can't perform to standard. I will make every attempt to contact the Inspector General and the Postal Police. I'm inclined to believe the package was tampered with.

    Jul 29, 2017
  • anon

    I shipped a box of books JUNE 1, 2017 from PA and found out they are sitting in Coppell, TX and its July 25! I paid $120 to ship them to poor kids in Mali! I cannot track them or call Coppell! This out USPostal service huh? Six weeks to go from PA to TX when they should be in Africa by now! I'm very angry!

    Jul 25, 2017
  • anon

    Yes I shipped a package out from my post office in PA on July 11th and has been at the USPS Regional Destination Facility, NORTH HOUSTON TX DISTRIBUTION CENTER since the 13th and has not moved. I cannot get through to anyone an actual person when I try calling the 1-800 number. Is this normal for a package to sit at this site for 11 days without moving. This is not a cheap package and the item cost me $100. It would be really nice if it could make it to it's destination. How hard is it to delivery packages seriously!!!!!!!!!!! Extremely Frustrated.

    Jul 24, 2017
  • anon

    Yes I shipped a package out from my post office in PA on July 11th and has been at the USPS Regional Destination Facility, NORTH HOUSTON TX DISTRIBUTION CENTER since the 13th and has not moved. I cannot get through to anyone an actual person when I try calling the 1-800 number. Is this normal for a package to sit at this site for 11 days without moving. This is not a cheap package and the item cost me $100. It would be really nice if it could make it to it's destination. How hard is it to delivery packages seriously!!!!!!!!!!! Extremely Frustrated.

    Jul 24, 2017
  • anon

    I have a package coming, but it keeps going from Fort Worth to Houston then back to Fort Worth. It just keeps going back and forth between Fort Worth and Houston. Its crazy!!!

    Jul 22, 2017
  • anon

    Hey, we should all get together and make a lawsuit. This location needs to be investigated. I also suggest contacting the better business bureau.

    Jul 17, 2017

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