Comments (310)

  • anon

    Thank you for your comments to our 2008 Delayed Mail -North TX P&DC Audit Report. Though our work on this specific audit report has ended and we have closed the comment section on this page, the Office of Inspector General is continuously conducting reviews of lost and delayed mail. Please visit our home page to view our most recent work. Also, we ask you to please visit the “Contact Us” page on this website for information on where to file formal complaints with our agency or the Postal Service. Thank you again, OIG Audit Team.

    Feb 09, 2018
  • anon

    Had a envelope sent certified to make sure it gets to the destination on time and now on feb. 3rd I get a email from usps from my tracking saying it was delayed and in transit to destination but no expected delivery date . I need to know when my envelope will get there it has private info in it and our SSN in it . Not happy can some one please tell me where it is or contact me by email . I can give info then. Also tried calling postal office usps and have to wait over a hour to ask questions I do not have to wait time. Please help

    Feb 09, 2018
  • anon

    I have two packages missing less than a week in Coppell TX Distribution Center horrible

    Feb 07, 2018
  • anon

    What the hell is going on.? This is ridiculous? I had certified mail mailed off on FEBRUARY 2nd and it’s NOW FEBRUARY 8th. My delivery date was the 5th and it STILL hasn’t made it. It’s saying my package is delayed!!!! What is the reason. This is very upsetting. The purpose of getting it sent priority instead of regular mail was for an important reason.

    Feb 08, 2018
  • anon

    I had a money order sent from Nederland Tx to Pigeon Forge Tn. It was last scanned on Feb 1, 2018 and I still do not have it.

    Feb 06, 2018
  • anon

    Hi. Were you able to get in touch with someone or have you heard anything about your package being delivered?? I’m having the same problem.

    Feb 08, 2018
  • anon

    I sent a 2-DAY Priority envelope with a check for earnest money on a home sale contract to Crockett, TX on WEDNESDAY, JANUARY 31st, 2018 so that it would arrive by Friday, before the weekend, for the title company. It is now FEBRUARY 6TH! I just received a text tracking that it is now in DALLAS, TX (way past where it was supposed to arrive)! Incredibly disappointed with your service!

    Feb 06, 2018
  • anon

    If i order a package i expect it to be around the same time of my delivery date. Not days after.

    Feb 05, 2018
  • anon

    Why would my package be delayed and what day will it be delivered

    Feb 05, 2018
  • anon

    My package has been sitting in the post office at Coppell, TX since January 25. It is now February 4 with no change in status. This is very upsetting.

    Feb 04, 2018
  • anon

    The same exact thing happened to me.

    Feb 08, 2018
  • anon

    Last year I ordered my husbands prescription glasses online since his prescription is very expensive and can save a lot of money by ordering. My tracking number showed that they sat in Coppell, Tx distribution center for 12 days. On December 15 I send my grandsons’ birthday and Christmas gifts by priority mail. Somewhere they put the wrong barcode on the package and it went between Houston’s distribution center and Katy, Tx 4 times. I contacted my local post office and asked what to do. That person took the unitive and contacted the Katy post office. Between the two of them they located my package and took off the bar codes. My grandsons received their gifts on January 2, 2018. What a waste of $18.00. I’m not sure who put the barcode on the package but it went through Coppell’s distribution center. Now I have ordered a packaged from Tennessee. It was handed off from UPS to Carrollton, Texas post office by Sure Post. They sent to Coppell distribution center where it sat for 7 days, now it has been sent to Baton Rouge, La!!! I only live approx 100 miles from Coppell. Now my package is in a different state! I suggest the Inspector General needs to investigate the Coppell,Tx service. If this has happened to me in less three times in less than 6 months, how many pieces of mail are missing or are misdirected. From now on I will send packages by UPS. Had I not have tracking numbers on these three packages I would not have known what happened to them.

    Feb 04, 2018
  • anon

    I sent a package to a friend from Alabama to Kerrville, TX on the 19th of January. The expected delivery date was on January 24. It is now February and the tracker has not updated at all since the 24th. I have spoken with someone at the Kerrville post office, and she assured me that they do not have it, but are working on locating it. That was two days ago. I got worried and marked it as missing mail, and I haven’t heard anything from that either. The tracker says the package has left Dallas and is in transit to Kerrville. It doesn’t take two weeks to make that journey. So where is my package? Or the refund for the items inside? The lack of communication and organization from USPS is highly upsetting.

    Feb 01, 2018
  • anon

    My package has been sitting in the north houston distribution center for the pass 3-4 days and now it says package is delayed. When you try to call they have a "FAKE" recording saying you have the wrong number.. This is ridiculous

    Feb 01, 2018
  • anon

    I am highly up set. I have a package that was supposed to be delivered on the 27th of January and has been sitting in the Coppell at the USPS facility since the 25th. I am not even 45 mins away and it keeps saying that they have not excepted the package. This is rediculous. I will call the news too if this does not get resolved soon.

    Jan 31, 2018
  • anon

    I live in rural area outside of Athens TX. Any packages coming to my area go through Coppell when a supplier uses UPS SurePost. I and many others in my area have been faced with these same types of problems as others here report, packages setting for days at Coppell, tracking information not correct, packages sent out to wrong Post Office locations, you name it, it has pretty much happened. I currently have a package that shows to have arrived in Coppell on January 24, 2018 and says it’s pending approval. I have contacted news stations in the DFW area and reported these issues with Coppell to them. I would in courage everyone having problems with USPS Coppell to do the same. Maybe media attention about this poor operation will get something done because nothing else seems to work.

    Jan 30, 2018
  • anon

    Omg me too What happened?

    Jan 28, 2018
  • anon

    Awaiting delivery of professional photos that were delivered to Coppell. Tracking number indicates it has been sitting there since the 10th of Jan 2018. Stated delivery was for the 13th. Tomorrow will be the 28th Jan. 2018 WTF.

    Jan 27, 2018
  • anon

    I mailed a Birthday card to my grandson in North Richland hills Tx on Monday Jan 22nd. After checking the mail today Sat. Jan 27th...it didn't arrive....5 days..not counting the day it was mailed at 1:00 pm..This is so disappointing.

    Jan 27, 2018
  • anon

    Package shipped on 1-13 been delayed since the 17th at Dallas Called the usps on the phone No one seems to care and no one has helped me at all 6 phone calls 6 different people How do you run a business when none of your employees gives a crap Had to look find out over there internet what is going on I will never ship with USPS again Estimated delivery date was the 19th now the 26th and case file and they send me a email saying they couldn't find it after 24 hours Last scan was the 17th Gotten paid to do a job and can't do that wow

    Jan 26, 2018
  • anon

    I ordered a package 6 days ago, i was supposed to get it the 22nd and now its the 25th, the twist is its been delayed in transit in houston PDC for the last FIVE DAYS. HOW IS THAT EVEN POSSIBLE.

    Jan 25, 2018
  • anon

    Me Too

    Jan 26, 2018
  • anon

    UGH!! Meeee too!! I put in a case as well.. I called a few numbers I found online and I spoke with one person I am SURE works there... All she said was that there are hundreds of thousands of packages that they need to go through. NOT AN EXCUSE!! I have been waiting for my package since the 1/17!! I actually had another mail go through this center yesterday and it already left the NORTH HOUSTON TX DISTRIBUTION CENTER, so what about my delayed mail?? HELLOOOO! MAIL THE DELAYED PACKAGES FIRST!!!!

    Jan 25, 2018
  • anon

    I have the same trouble. My passport renewal has been held up in Coppell TX since 1/17, when the package should have been delivered on 1/13/2018. I get the following message: "In Transit to Destination On its way to IRVING, TX 75064 The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. The item is currently in transit to the destination as of January 17, 2018 at 12:17 pm. It is on its way to IRVING, TX 75064. " Have you all get your cases resolved? If so, how long does it take? Please help! Thanks!

    Jan 24, 2018
  • anon

    I have a package that stated it was at the North Houston, Texas distribution center on 1-19-18 at 12:35 am. The next scan fraudulently states it was delivered at my mailbox on 1-19-18 at 7:05 pm. There were no scans that Springfield, TN post office received it, it was out for delivery etc. I do not receive mail at 7:05 pm. I called my post office superviser and he informed me that scan was absolutely incorrect. Someone in Texas has apparently stolen my package and falsely scanned that it was delivered. It could not have made it from Texas to Springfield,TN in time for the morning sort and delivery. Common sense tells you that. I want to know who to prosecute for mail fraud and how to somehow receive my package!!!!

    Jan 24, 2018
  • anon

    You tell me this how does a package that I paid two day priority mail and was sent out on a Friday has not arrived yet? Another thing that is pissing me off the package did not move at all Saturday, a day USPS works. And on the first day this package only traveled around 29 miles from somewhere in Houston TX to North Houston TX. Also I have took in consideration USPS does not work on Sunday but still I have tracked packages in the past with much more movement than this and I would have reseived the package by last night or at the least some time early today. This is not the case though. The tracking says it will arrive sometime tomorrow before 8:00PM. But what little movement this package has had thus far I find that hard to believe and am left frustrated. I hope you can shed some light on this issue. Thank You!

    Jan 23, 2018
  • anon

    I have a package paid for priority mail on Jan 13, it was supposed to be delivered within 2-3 days . Today is Jan 22, but the status is still "In Transit to Destination - On its way to HOUSTON, TX 77081"

    Jan 22, 2018
  • anon

    I ordered a text book from Amazon for my son who is studying in Waco,TX. The package arrived to Dallas distribution center on 1/18/18, and keep indicated that the package left the center to destination, up to now 1/21/18 is still not getting to Waco yet... It is only 2 hours from Dallas to Waco, very frustrated... What is going on? My son's class already started for 2 weeks already..and waiting for the book.... Postal people , please help !!!!! Please don't delay our package when we needed desperately.

    Jan 22, 2018
  • anon

    No more sending packages to Texas takes entirely too long to get to receiver and is always in some holding area for at least a week or longer before receiving any additional updates. These people seem to be completely unconcerned about expected deliver dates and the amounts paid to get to receiver by a certain time frame. People are waiting on their packages for the expected delivery receipt of packages dates and nothing now they have to continue to wait days and weeks and no type of apology from no one. UPS and Fedex will definitely have my business. I will make sure that my packages are delivered to the receiver directly from UPS and Fedex. I will definitely let UPS and Fedex knows do not under no circumstances hand my packages over to the Usps. Completely fed up from Usps.

    Jan 20, 2018
  • anon

    I sent an envelope from 10th January from Miami to Dallas Tx, first class mail and to date it is still intransit. Have made several calls and no success. This is not acceptable.Would reach quicker if I took it by foot myself. Why isn't the tracking updated Last update was on the 13th JANUARY. SHAME ON YOU USPS. Will never mail important documents thru your service ever again.

    Jan 20, 2018
  • anon

    This is twice that I, from Arkansas, have sent something to a friend in Texas and it's taken well over a week to make it. I mailed a package to Seattle on the same day that I mailed the one to Texas. They got it 3 days later. What is going on in Texas????

    Jan 20, 2018
  • anon

    my package made it here on the 13th I leave one state over literally a days drive. still haven't gotten the package because it didn't leave this crap hole of a place filled with people who don't want to do there jobs.

    Jan 20, 2018
  • anon

    I have seen so many horror stories about the Coppell sort and distribution center and going back from 2015 there seems to be no recourse for the actions or lack there of, of the employees of this arm pit of the postal service... So I live In Texas as of recent and have had two packages sent to my address outside of Dallas and the first one came on time, it also did not make a stop in Coppell... It actually stopped in Fort Worth. Assuming that there is a standard route from city to city I figured the second package which was coming from and going to the same place as the first package would take the same path as before....NOPE, Priority Express departed from Wichita, Ks 17th and no update until 6:30 a.m. The 19th and I read the package is at the Coppell Texas d c which means that my package is probably some shady supervisors package now and the thing that SUCKS the most is nobody is going to do a darn thing about it accept maybe give me another number to write down that is for reference to the phone call I made earlier to voice my issue, which took 1 hr 42 min of hold time to be told by a very nice old lady that this is the first she had heard of any kind of problems at Coppell, TX... It seems enough people are having the same issues with this place, something should b done. Or maybe its really just a government cover-up and an extension of the patriot act and it is actually big bro opening up everyone's packages in Coppell Tx only, and that would make sense why there is nobody acknowledging this EPIC FAIL.

    Jan 19, 2018
  • anon

    I have two packages from Tennessee that are supposed to be at Coppell P.O. I have called about 5 different numbers and no one can tell me why the shipment my packages were in got there but have not been inputed in the computer. Coppell distribution and Coppell P.O. are just night mares as this is not the first time I have had to contact them concerning other shipments. Some one needs to make inspection there and see what is the hold up on my and several other folks shipments.

    Jan 18, 2018
  • anon

    I ordered something on Amazon Saturday Jan. 6th. The package was supposed to arrive by the 10th I have yet to see it and it is now Jan 17th. Very upset the tracking info was last updated on the 13th saying it is on its way, still waiting. Ugh.

    Jan 17, 2018
  • anon

    Same here. I ordered something through Best Buy, and it's been sitting here since at least the 11th.

    Jan 17, 2018
  • anon

    I ship my package to Dallas tax on the 8 of January and it’s the 17 and it still has not been delivered

    Jan 17, 2018
  • anon

    Well, last Dec 15th, 2017, I sent an envelope and it’s already Jan 12th and it says that’s it has been delayed. Calling customer service is useless because they are as clueless as we are. After waiting over 60 minutes to talk to a representative who would not say or know any different to what I know. Now I may have to resolve problems because of these that package doesn’t make it to destination by the 17th. The tracking says it’s at this Center, and that is on destination to be delivered, whatever that means since that same message has been there for 2 days. It’s a package sent from Houston going to another place in Houston!!! It’s a nightmare. Worst system ever. My advice? Better go with UPS or FEDEX.

    Jan 12, 2018
  • anon

    I have a package from eBay and I was supposed to get it Monday and it's still in Coppell. What a joke. And I have a package in Dallas and I'm.scsred it won't come now.

    Jan 11, 2018
  • anon

    Please post the number to call for the Copella distribution center ? I need my passport picked up and delivered.

    Jan 09, 2018
  • anon

    I now have two packages from two different points of origin lost at this facility. One made it from Illinois and the other from Nevada to the Dallas distribution center in two days. Both have been sitting unscaned at this facility for over a week now. It appears that this particular facility has major problems as this is not the first occurance of issues at this particular facility.

    Jan 09, 2018
  • anon

    I have the same issue. Who do we call for this ?

    Jan 09, 2018
  • anon

    Yup! I'm experiencing the same ordeal. I paid for 3 day, it was supposed to arrive today, yet still sitting at the Coppell distribution center. Not sure when the recipient will get package. This is the third similar occurrence. BAD BUISNESS!

    Jan 09, 2018
  • anon

    Looks like I am not alone. I sent my Passport in for renewal via Priority Mail from Fort Myers FL to Irving, TX on 12/15/17, and 21 days later it is still delayed! According to tracking, it has been sitting at the Distribution center in Coppell, TX since 12/25 after taking 2 weeks to get there. I am going on a trip to China and need this found as I already have over $8K in travel paid for. Why call it Priority for $6.65 when 3 weeks later there is no sign of it. I had a similar delay of a first class mailing of a check that took 12 days last month to Dallas. WHERE IS MY PASSPORT, and when will it get to IRVING?

    Jan 05, 2018
  • anon

    Received tracking update on my package on January 2, 2018, 12:10 pm “In Transit to Destination On its way to COPPELL, TX 75019" There has been no change in status since that day!

    Jan 05, 2018
  • anon

    Received tracking update on my package on 12/29/2017: "USPS Shipment Received, Package Acceptance Pending 12/29/2017 11:32am COPPELL TX" There has been no change in status since that day!

    Jan 04, 2018
  • anon

    The tracking for my package that was shipped from Garland on December 26th shows it checked in at Coppell Dist Center on the 26th at 11:08pm, and then it was checked out at 11:11pm!!! In and out in 3 minutes....!!! It's out for delivery this morning, here in central Wisconsin, on the 29th!! Go Texas....!!! ;-D

    Dec 29, 2017
  • anon

    I have an extremely important letter that I paid $25 to overnight. The shipper was supposed to mail it prior to Christmas. They didn’t. It was mailed on Wednesday and it should have been here yesterday. USPS says it departed from Coppell TX distribution center on 12/28 at 4:10 AM. Then in the afternoon it changed to 3:56 pm. It still has not scanned as received anywhere. Where is my package? Your employee laughed at me yesterday when I was enquiring. Wtf is wrong with you people?

    Dec 29, 2017
  • anon

    Ordered a package online and was supposed to receive it for christmas. It sent from the Dallas office, to my hometown, then shipped BACK to the Dallas area to the coppell facility. I recieved an alert message this morning saying "delayed" and i will be notified when they know where it is. This was supposed to be a christmas present?! I would like my package please!!

    Dec 28, 2017
  • anon

    My package was reported delivered to Dallas Texas network distribution center since December 15. What is going on? Has anyone found a solution?

    Dec 28, 2017

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