Background

The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.

The Postal Service launched the Mail Condition Visualization (MCV) application in January 2019. The application’s intent is to provide near real-time visibility of a facility’s on-hand volume, delayed processing volume, delayed dispatch volume, and oldest mail date by mail category and processing operation. MCV receives data from handheld devices used in mail processing operations, Surface Visibility scans, and mailer documentation. MCV uses predictive logic to anticipate the next processing operation from site acceptance to final processing at a facility. The MCV application calculates delayed mail daily by determining the number of mailpieces that have not received their next expected processing operation by 6:59 a.m. for destinating final processing operations and by 6:00 a.m. for all other operations.

Two important processing operations are the Managed Mail Program and Delivery Point Sequence (DPS). Mail originating from one mail processing facility that requires additional processing at a destinating facility before delivery is part of the Managed Mail Program. Once the managed mail is processed, it is prepared for DPS, which is an automated process of sorting mail by carrier routes into delivery order. DPS requires sorting the mail multiple times, to sort the mail to the sector, segment, or carrier walk sequence.

We analyzed delayed mail volumes from mail processing facilities nationwide and found that the North Houston, TX, Processing and Distribution Center (P&DC) reported the most delayed mail in the nation from January 1 to December 31, 2020. However, the North Houston P&DC also processed the most mail in the country during that timeframe. Our objective was to determine the cause of delayed mail at the North Houston P&DC.

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Comments (121)

  • anon

    I ordered something back in Dec 2021. Item arrived to this destination in Jan....It's April 2022 and my item is still "on its way."...It was supposed to have been a gift for my Dad.

    Apr 11, 2022
  • anon

    This place is like the Hotel California. Mail can check in, but it can never leave. My mail has been sitting there for 6 weeks. I put in a claim and they still cant seem to find it. SMH

    Apr 06, 2022
  • anon

    My package has been at this location since March 18th and should have been back to seller by March 21st. I'm expecting a refund and can't get it because it's just sitting at this Houston location. I've opened 2 cases and it hasn't been resolved. I'm highly disappointed with USPS. Never again will I return an item thru them. I'm still waiting almost 3 weeks

    Apr 02, 2022
  • anon

    My package arrived at that facility then suddenly I saw an arriving late message also -- that was March 17 - still not package. Is anyone investigating this?

    Mar 31, 2022
  • anon

    Houston is the worst hub I have ever experienced. Every package that comes through there is delayed. Everyone

    Mar 31, 2022
  • anon

    I am currently experiencing package delivery issues with this post office. On March 14th at 9pm a package arrived at the North Houston facility. On March 17th it was marked as in transit with an expected delivery date of March 19th. On March 18th the package was marked as "in transit, arriving late" with no updates since then. I have filed a claim with my local post office and they have been extremely unhelpful, saying that the package is still in transit and assured me that it was not lost. But why has there been zero package updates, meanwhile I am receiving packages I ordered from California 2 days after ordering them? Something isn't adding up here.

    Mar 29, 2022
  • anon

    Another victim of the North Houston distribution where my package was "lost" aka stolen. Very frustrating that out of the hundreds of packages I send the lost ones are always here...next to where I live...

    Mar 26, 2022
  • anon

    Package was moving fine until it hit the infamous NORTH HOUSTON TX DISTRIBUTION CENTER.... Now it has been in the "Your package will arrive later than expected....blah, blah, blah" for 6 days... 9lb packages containing electronics do not just vaporize into thin air, my guess is they have been stolen which appears to be business as usual with this distribution center.

    Mar 22, 2022
  • anon

    Looks like I’m another victim of this facility . A package showed up there on March 5th and March 9th was updated that my package was arriving late . It’s March 19th and no movement . I unfortunately work for Usps and have never done this to my customers , so why is it being done to me ?

    Mar 19, 2022
  • anon

    My packages NEVER get to me in time from North Houston, in fact my packages are extremely delayed coming from North Houston distribution center every single time. It's very very frustrating and makes me very upset. Its terrible

    Mar 18, 2022
  • anon

    I sent out on Friday, March 11, 2022, a Priority Mail Envelope with Signature Required of important papers for delivery to Bartlett, TN on Monday, March 14th. As of today, March 17th, it has not left the Houston Texas sorting facility. USPS Tracking System still has status as “In Transit” and not left the Houston facility. I cannot get anyone at USPS Post Office facility to respond to my issue.

    Mar 17, 2022
  • anon

    I mailed a package from CT to Richmond Texas on 2/23/2022 and package was supposed to arrive 2/26/2022. It never arrived. This has happened to me two times already. Not sure why people are not doing there job correctly.

    Mar 03, 2022
  • anon

    I have had two packages, one for 11/29/21 and 12/15/21 reach this distribution center and the tracking says they are still there. So, I don't know what happened there, but I certainly get anxiety when I see something have to go through there.

    Feb 28, 2022
  • anon

    My package arrived at usps regional facility houston tx on feb 19 and says it departed 4 different times but it’s still there and no updates it’s feb 24 what is going on with this place

    Feb 24, 2022
  • anon

    My package has been sitting at the North Houston Distribution Center since 2/13.

    Feb 19, 2022
  • anon

    My package arrived at the distribution center on Feb 11th and as of Feb 18, nothing.

    Feb 18, 2022
  • anon

    My package was mis sent to Conroe, Tx then to North Houston processing to be totally forgotten and NOBODY knows where it went it’s in a big BLACKHOLE in this facility. The shipper had the correct address but USPS mis sent it WHYdoes this happen so often and NEVER any answers??

    Feb 18, 2022
  • anon

    My package arrived the NORTH HOUSTON TX DISTRIBUTION CENTER on February 11th and no updates since then. Today is February 17th. Would you mind asking someone to look into it, please. Thank you.

    Feb 17, 2022
  • anon

    Package arrive at this facility 1 day after initial delivery date. It's like they forward all late packages here, and then just forget about them? How is this okay?

    Feb 16, 2022
  • anon

    I have a small package delivered to North Texas Distribution Center in 2/1 and now it’s been 3 weeks and package has not been delivered. Any assistance would be greatly delivered. Thank you

    Feb 16, 2022
  • anon

    Looks like my package is going in circles. It arrived at 77032 twice February 13, 2022 In Transit, Arriving Late Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. February 9, 2022, 3:30 pm Arrived at USPS Facility HOUSTON, TX 77032 February 8, 2022, 10:00 am Arrived at USPS Regional Facility NORTH HOUSTON TX DISTRIBUTION CENTER February 8, 2022, 8:11 am Departed USPS Facility HOUSTON, TX 77032

    Feb 14, 2022
  • anon

    Okay now I'm worried. I have a package that just arrived at the north Houston Tx distribution center yesterday.. Will I ever get my package?

    Feb 14, 2022
  • anon

    My package arrived there February 3rd. It is priority mail. It is now going on the 11th. No update. No return phone call. No one answered the phones. This is ridiculous

    Feb 10, 2022
  • anon

    I ordered a package from a seller in Texas and last place my package was this facility and I still haven't received my package when I ordered it on 2/1/22 and it was supposed to be delivered by 2/7/22 and it's already a week later like wtf seriously

    Feb 10, 2022
  • anon

    In jan 2022 a package I ordered from Amazon was delivered to a Houston address, that wasn't my address. Now today another package is delayed in north Houston distribution center. What's the problem Houston?

    Feb 10, 2022
  • anon

    My package arrived at North Houston Distribution Center on 2/2. No updates since then. The status shows "In transit. Arriving late" So many people complained about this facility i hope it was not stolen like other customers said . I've been desperately waiting for a very important and time sensitive package.

    Feb 08, 2022
  • anon

    My package left a Houston business and entered this facility on 2/2, on the 6th it said that it was arriving late. No updates nobody cares. Ftom all of the complaints, this facility has major quality control and employee ethics issues.

    Feb 11, 2022
  • anon

    I have two packages missing, current package has been in Houston facility for 2 weeks per tracking. Previous lost package shipped 11/30/ 22, stuck at houston facility. These packages aren’t “lost”, they were stolen.

    Feb 07, 2022
  • anon

    Have been waiting on several packages to arrive since early January. Held up at Houston Distribution sometime between 20 - 25th… No updates, no answers, and no packages. I understand being patient, but this is ridiculous.

    Feb 05, 2022
  • anon

    I also have a package that arrived at this facility in January 2022 and has since disappeared.

    Feb 02, 2022
  • anon

    Yes I have been awaiting delivery of my package since last Friday January 21st and but changed dates on me once it made it to Houston Distribution Center. Now it's been sitting there and keeps telling me the 25th. I contacted USPS and postmaster for my area in Livingston called me to check and give me update, still nothing. Went over to the post office the 26th and the postmaster sent an email to the headmaster at this distribution center and not a word back yet. Whats the hold up? Funny how I can order and receive my other items that usually go through there and have no problems, even earlier than expected but this item can't be found. We trying to restore a truck here and can't because the parts are stuck at this place!!

    Jan 29, 2022
  • anon

    Package has been at this location since 1/21/2022 and a week later, still there.

    Jan 29, 2022
  • anon

    I was just wondering I have a package in North Houston that's waiting approval I was just wondering if usps will deliver my package to me today by chance can someone get back with me asap thank you

    Jan 27, 2022
  • anon

    I sent a priority mail (1-3 ) business days on 19 January, 2022 package . Today is 26. It wasn't delivered. It stays at north Houston distribution center since 1/25/22. Why no one cares that this should be received by 1/22? Why it is held for so long in North Houston distribution center? When it is going to be delivered?

    Jan 26, 2022
  • anon

    I ordered my medication Thursday from Tampa Florida, I paid extra for Priority Express, and my package is sitting at the North Houston Distribution center, and the tracking information tells me my medication won't be delivered until Tuesday! Monday is MLK holiday, and I expect my package to arrive tomorrow, I read on the USPS website that priority express packages are delivered 365 days a year. My question is...will my package arrive on Monday the 17th?.....I am out of my medication, this is totally unacceptable...I would appreciate a reply asap. Thankyou

    Jan 16, 2022
  • anon

    I ordered a replacement phone for my 97 year old mother who lives by herself. her only means of communication is by phone, as she cannot drive. The phone was delivered from the seller to the Houston PO on January 5th, for expected delivery between Jan. 8-10. Tracking says it was processed on the 6th, but no verification of shipping. The graph says in transit, so my delivery PO box says there is nothing that can be done. it is now the 14th with no updates and I cannot get a refund because nobody can determine where the item is. The system is broken, and I need help resolving this problem The Postal Service is non responsive.

    Jan 14, 2022
  • anon

    Got a package here that my friend shipped to me on Jan 4. Two day priority… Been at the North Houston facility since Jan 5. No new updates. This is a very important package. What is going on????

    Jan 13, 2022
  • anon

    Vary angry. My package has been stuck at the north Houston distribution center for 5 days. This is a very important package. SOME ONE DO SOMETHING. WTF! I'M TRYING NOT TO GO THERE TO PICK IT UP MYSELF!

    Jan 12, 2022
  • anon

    I got the same issue, package stuck there since Jan 5

    Jan 13, 2022
  • anon

    My priority package has been stuck at the facility since Jan 5: January 9, 2022 In Transit, Arriving Late Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. January 5, 2022, 11:28 pm Departed USPS Regional Origin Facility NORTH HOUSTON TX DISTRIBUTION CENTER January 5, 2022, 11:27 pm Arrived at USPS Regional Origin Facility NORTH HOUSTON TX DISTRIBUTION CENTER January 5, 2022, 10:12 pm Accepted at USPS Origin Facility HOUSTON, TX 77058 January 5, 2022, 2:32 pm Shipping Label Created, USPS Awaiting Item HOUSTON, TX 77058 After it "supposedly" departed on the 5th it was never scanned in anywhere else which makes zero sense. While my other tracking app shows it literally NEVER moved from this facility and is STILL sitting there. The customer service is useless and there is NO way to get in touch with this facility. Why pay for a service? Have tracking? And be able to see exactly where a package is; if they are going to do nothing to help move the package to the next destination.

    Jan 11, 2022
  • anon

    Paid $35 for 1 day express shipping and the package has been stuck for 3 days at NORTH HOUSTON DISTRIBUTION CENTER. What’s the point in paying the premium if we cant get it delivered reliable and on time?

    Dec 29, 2021
  • anon

    This problem has not been resolved. I have mail reported stuck at this facility since 12-20-2021 according to the tracking number. Where are the efficiencies results of implemented solutions? Very frustrating.

    Dec 28, 2021
  • anon

    It’s been about 2 weeks and my package is still in Houston. What is the reason for this delay?

    Dec 22, 2021
  • anon

    Package has been stuck in houston for over a week, plus i see some people in the comments here have been waiting for their package for almost a year and and quite a few that have been waiting for months get this resolved now or action is going to taken against the post office

    Dec 20, 2021
  • anon

    I put in change off address on 9-9-2021. The mail now travels to a mail hub in Houston tx according to local post office. I still have not received the bulk of fwd mail that know i am supposed to be getting from old address because i have email delivery notifications. I would like to know whats going on

    Dec 02, 2021
  • anon

    It's been over a year my package has been stuck at the n Houston hub. 10 months on another one. Yes, I have multiple claims open but haven't heard a reply in over 9m.

    Nov 19, 2021
  • anon

    I sent a certified letter Oct. 1 from my local post office close to Houston. Oct. 3 it arrived at the NORTH HOUSTON TX DISTRIBUTION CENTER. It's Oct. 26 and it's still stuck there. WTF!!! This letter was a demand letter for stolen items that I have to keep paying for. There is a severe issue here!! This is why people don't mail letters anymore!!

    Oct 26, 2021
  • anon

    I had an express package go out on 10/13 that was necessary for my job. It's now the 16th. it still stuck in houston where it's been the last 3 days and I'm looking like a moron to my boss probably about to get demoted, please help!!!!!

    Oct 16, 2021
  • anon

    I live close to the North Houston distribution center, and saw that a package I've been expecting since August recently went through there. Now it got shipped to Denver with a note saying that it's being sent to be delivered. So you spent all that time shipping it out of state just to send it back? That's super poor management of resources.

    Oct 13, 2021
  • anon

    What the hell are you and the entire Houston distribution center employees on? In the past 6 months my friends, family and I have had nothing but problems. Each of us have had packages meandering around your facility for weeks on end AND when they do leave the packages travel all around Texas like they’re on vacation and then go back to your facility for another week or two. This is nuts, insanity, lack of supervision and just plain sloppy business. You are NOT doing YOUR JOB, Inspector. You should be fired and anyone who will put this back together should get raise. (BTW I’ve always heard that gov employees don’t do anything but collect a pay check. I guess this applies to you too Inspector.)

    Oct 11, 2021

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