Background

The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.

The Postal Service launched the Mail Condition Visualization (MCV) application in January 2019. The application’s intent is to provide near real-time visibility of a facility’s on-hand volume, delayed processing volume, delayed dispatch volume, and oldest mail date by mail category and processing operation. MCV receives data from handheld devices used in mail processing operations, Surface Visibility scans, and mailer documentation. MCV uses predictive logic to anticipate the next processing operation from site acceptance to final processing at a facility. The MCV application calculates delayed mail daily by determining the number of mailpieces that have not received their next expected processing operation by 6:59 a.m. for destinating final processing operations and by 6:00 a.m. for all other operations.

Two important processing operations are the Managed Mail Program and Delivery Point Sequence (DPS). Mail originating from one mail processing facility that requires additional processing at a destinating facility before delivery is part of the Managed Mail Program. Once the managed mail is processed, it is prepared for DPS, which is an automated process of sorting mail by carrier routes into delivery order. DPS requires sorting the mail multiple times, to sort the mail to the sector, segment, or carrier walk sequence.

We analyzed delayed mail volumes from mail processing facilities nationwide and found that the North Houston, TX, Processing and Distribution Center (P&DC) reported the most delayed mail in the nation from January 1 to December 31, 2020. However, the North Houston P&DC also processed the most mail in the country during that timeframe. Our objective was to determine the cause of delayed mail at the North Houston P&DC.

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Comments (30)

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  • anon

    I was advised by my shipper that a package was shipped and arrived to NH Distribution center 5/19/21. My tracking number is 9261290172381702029265. On the advice of my postman, I went to my local post office who advised I had to reach out to the North Houston center directly. As of this day, I have submitted several requests but heard from no one. I do receive a standard form email each time stating give it 8 days, then follow up. Very frustrated consumer.

    Jun 21, 2021
  • anon

    I sent an international package on April 27 in Houston Westbury post office. It was "transitioned to the next facility" on May 1, and nothing further ever since. Today is June 21! I want to know where my package is! If USPS experienced major delay, they should at least show the delay message when people track their package. My local post office cannot do anything, the North Houston USPS distribution center has nobody answered the phone. USPS REALLY NEED MAJOR IMPROVEMENT IN THEIR SYSTEM!

    Jun 21, 2021
  • anon

    I’ve read all these complaints and I agree. I have yet to receive my package which was delivered to this USPS North Houston Distribution Center. This is typical of how worthless the USPS has become. No excuse for this shoddy service!! Typical of any organization run by the government; total incompetence!!Deliver our packages please! USPS Inspector General fix this mess!

    Jun 15, 2021
  • anon

    I mailed a first class large envelope to Cypress TX on 30 May, It has been hung up in the North Houston TX USPS Center since 3 June and has not moved. An inquiry last week to USPS remains unanswered. It is now 14 June and its still in transit. This is outrageous and embarrassing as the addressee needs and expects the document. There is no where to go to expedite this case.

    Jun 14, 2021
  • anon

    A package I ordered arrived at the North Houston distribution center yesterday at 5:00 am. It has not moved according to the tracking system. Does it take more than 24 hours for a package to leave the distribution center?

    Jun 11, 2021
  • anon

    Hi i have a delivery order from Blushmark, and its says that its still being held here on may 28th . It was supposed to be delivered may 28th. Still waiting....

    Jun 09, 2021
  • anon

    I have had 2 packages in the past two months that encountered "ISSUES" once arriving at the North Houston Distribution Center. The 1st package was returned to the originating postal office twice before finally being delivered. The 2nd package, yet to be delivered, was delayed at this facility for 5 days before being sent to my local postal office 38 miles away. It was then listed as "Out for Delivery" but wasn't on the carrier truck as I was standing at my mailbox waiting on the carrier truck and was told "I have no packages to be delivered just envelopes. Now my tracking information is stating "Awaiting Delivery Scan". I don't utilize USPS for my own deliveries because of this type of "TYPICAL" service and I try very hard not to purchase online items that utilize USPS delivery for this very exact reason.

    Jun 08, 2021
  • anon

    I have been expecting an international package for a while. The last update was on May 20th 2021 at USPS North Houston TX Distribution Center. Then, on May 24th 2021. It shows in transit to next facility. No update so far and today is June 7th. No one can answer why a package take so long to transit and no way to contact USPS to track the package. I live in great Houston area. No idea why it takes such long time to transit within Houston.

    Jun 07, 2021
  • anon

    My family hunted for months to by a new gaming console and ship it to me overseas. They finally succeeded and shipped it out 28 May, it’s currently 3 June and there are no updates at all. I work in the Military Postal Service and I know that this package, insured for over $500, should be getting better tracking kept on it. There’s no way it’s still sitting in Houston after several days, this is unacceptable, COVID or no.

    Jun 02, 2021
  • anon

    Ordered business supplies with priority 2 day shipping. My package has been sitting at the Houston Texas distribution location for almost a week. Cant get ahold of anyone to even try to figure out what might be going on. I can tell from other reviews on this facility I might not see my package.

    May 28, 2021
  • anon

    Hello Eryka. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Jun 02, 2021
  • anon

    Y'all really need to enable pickups. I've been watching my package sit there for three days without anyone scanning it in and I would go work a half-hour shift if I could leave with my package at the end of it. You can't get the packages out so let us come get them.

    May 28, 2021
  • anon

    My package has been in transit arriving late for a week now. I bought this 3 weeks ago having the intention it will arrive before my vacation which it stated it will. It has been in houston for over a week now “arriving “ late. I would like to pick it up.

    May 27, 2021
  • anon

    Similar situation. Certified mail left Baltimore May 21st. after many complaints it turned up yesterday at the North Houston Distribution Center. I am anxious to see if it will be delivered on Tuesday.

    May 30, 2021
  • anon

    My package has been "in transit to next facility" from the north Houston TX location for more than 20 days now with no update. Crazy how packages from China can come in 3 days but I don't even get an update for almost a month going through here.

    May 27, 2021
  • anon

    Curious if your package ever showed up? I'm having the same issue and really really hoping its just a delay and not lost.

    May 29, 2021
  • anon

    I sent out 20 professional photos to family out of Texas on April 24, 2021. 20 different envelopes, no one has received their photo/standard envelope. I placed these in the outside drop off at the Post Office on Hwy 3/ old Galveston park place location. Today is May 15, I went 4 days ago sent a letter to my aunt in Austin and she received it within four days. Is their a problem with the mail that was dropped off around April 20-30? I see complaints and we all went around that same time frame. Will it still get delivered?

    May 15, 2021
  • anon

    Hello Erika. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Jun 02, 2021
  • anon

    I have had a package "In Transit" from the Houston Distribution center since April 23,. This is abhorrent behavior. There is no way it is in transit for a month. I can't believe that packages from China are coming before your distribution at this point. I hope that you can get your act together.

    May 14, 2021
  • anon

    I have a priority international package Processed Through Facility ISC MIAMI FL (USPS) on Apr 30 at 2:11 pm that has not been delivered. How far back is the North Houston distribution center backup. Tracking doesn't show were my package is or when it will be delivered. Any help is appreciated.

    May 12, 2021
  • anon

    I have mail from last weeks mail and I still haven’t received it what the problem where is my mail and I Reported it in my app last week that I had missing mail witch one piece is my check that was mailed from New Jersey on the 29 of April.

    May 10, 2021
  • anon

    My mailman keeps keeping some of my mail deliberately.

    May 07, 2021
  • anon

    THIS IS ABSOLUTELY UBSURD I HAVE BEEN WAITING FOR MAIL SINCE APRIL 20,2021 and haven’t texts piece yet!!! I keep getting informed delivery notifications BUT no mail. This is beyond insane... If you are scanning the mail WHY ISNT IT BEING DISTRIBUTED??? I am literally 5 blocks from the post office and there is a mail truck on my block daily BUT NO MAIL in two weeks... MAKE THIS MAKE SENSE. It’s been 2 weeks sense I made the complaint in which a rep called me to tell me someone would get back to me in 24-48 hours..... THAT WAS A WEEK AGO!!!!!! WHERE IS MY MAIL???????

    May 03, 2021
  • anon

    A package from China showed up in my Austin TX out for delivery on 4/28 I never received it. It is no longer showing as out for delivery for 4/29 or 4/30. It shows sorted in Chicago 4/24 as the last status. It re-wound.

    Apr 30, 2021
  • anon

    I just found this site while searching for a phone number to call the North Houston TX Distribution Center. I sent a Certified Mail, Return Receipt Requested envelope back on March 25, 2021, and made copies of everything (including the envelope) and have been tracking it as it has legal documents and a check in the envelope. The latest update is from March 30, 2021 saying that "Your package is moving within the USPS network and is on track to be delivered to its final destination. It is currently in transit to the next facility". That "latest update" is a month ago. I went to my local Post Office and asked them about this and they said there was nothing they could do. I am stuck now not knowing what to do. Is there anyone who can help me? This is important and I have a feeling that something has happened to my envelope.

    Apr 29, 2021
  • anon

    Plant did not do 1st and 2nd sorts but simply last sort to post offices... Reason...late trucks and lack of employees... When in doubt, make yourself look good and screw to a wall the post offices you send mail to... You just glossed over that this caused more man hours at post offices because the individual carriers now had to hand sort what should have come in sorted order... Plants could care less.. Individual post offices also were slammed with a huge increase of parcels, and were also hit with personnel out sick... But tough luck to you... So...did oig take the next logical step and go to these poor impacted post offices to see how they managed through this mess?....WEll-No-.......any mental midget could see that many of these post offices would not be able to get all this mail out.. It was probably held up as late... And it was caused by plants and the post offices and carriers are again held out to dry... It's not to late to correct your mistake and go to those post offices and see what acurred?....How about it?....waiting to see your audits on that...

    Apr 15, 2021
  • anon

    Hello Charlie. Thank you for your message. We did analysis to show how much mail was being dispatched to the delivery units without being put through first and second pass DPS operations. In our report we wrote that “67 of 114 (58.77 percent) delivery units in the North Houston P&DC network received letters in DPS at a percentage below the 92.80 goal” and this mail “must be manually sorted into DPS by the carriers resulting in an additional cost to the Postal Service”. The OIG has other directorates that also review USPS delivery, service performance standards, and scanning issues across the nation. For example, the Delivery & Retail Response Team issued many reports on the subjects such as Mail Delivery and Customer Service Operations – West Milwaukee Branch, Milwaukee, WI and Mail Delivery and Customer Service Operations – Holiday City Station, Memphis, TN. Also, the Delivery & Retail Operations Directorate issued these reports: Service Performance of Election and Political Mail During the November 2020 General Election, Delivery and Customer Service Operations - New Hampshire, and Mail Service During the Early Stages of the COVID-19 Pandemic. You can find more reports @ USPS OIG Document Library.

    Apr 20, 2021
  • anon

    MY Mail is being stole at the Memorial Park post office please help help help thank you very much

    Apr 14, 2021
  • anon

    Hello Larry. Thank you for your message. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Apr 15, 2021
  • anon

    hi moderator....over the years I have made so many comments...some you refused to post- but- you have never responded by saying... Thank You...Good point...we'll follow up on it.... Do you have a problem with constructive criticism?

    Apr 17, 2021