Background

The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.

The Postal Service launched the Mail Condition Visualization (MCV) application in January 2019. The application’s intent is to provide near real-time visibility of a facility’s on-hand volume, delayed processing volume, delayed dispatch volume, and oldest mail date by mail category and processing operation. MCV receives data from handheld devices used in mail processing operations, Surface Visibility scans, and mailer documentation. MCV uses predictive logic to anticipate the next processing operation from site acceptance to final processing at a facility. The MCV application calculates delayed mail daily by determining the number of mailpieces that have not received their next expected processing operation by 6:59 a.m. for destinating final processing operations and by 6:00 a.m. for all other operations.

Two important processing operations are the Managed Mail Program and Delivery Point Sequence (DPS). Mail originating from one mail processing facility that requires additional processing at a destinating facility before delivery is part of the Managed Mail Program. Once the managed mail is processed, it is prepared for DPS, which is an automated process of sorting mail by carrier routes into delivery order. DPS requires sorting the mail multiple times, to sort the mail to the sector, segment, or carrier walk sequence.

We analyzed delayed mail volumes from mail processing facilities nationwide and found that the North Houston, TX, Processing and Distribution Center (P&DC) reported the most delayed mail in the nation from January 1 to December 31, 2020. However, the North Houston P&DC also processed the most mail in the country during that timeframe. Our objective was to determine the cause of delayed mail at the North Houston P&DC.

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Comments (88)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I sent a priority mail (1-3 ) business days on 19 January, 2022 package . Today is 26. It wasn't delivered. It stays at north Houston distribution center since 1/25/22. Why no one cares that this should be received by 1/22? Why it is held for so long in North Houston distribution center? When it is going to be delivered?

    Jan 26, 2022
  • anon

    I ordered my medication Thursday from Tampa Florida, I paid extra for Priority Express, and my package is sitting at the North Houston Distribution center, and the tracking information tells me my medication won't be delivered until Tuesday! Monday is MLK holiday, and I expect my package to arrive tomorrow, I read on the USPS website that priority express packages are delivered 365 days a year. My question is...will my package arrive on Monday the 17th?.....I am out of my medication, this is totally unacceptable...I would appreciate a reply asap. Thankyou

    Jan 16, 2022
  • anon

    I ordered a replacement phone for my 97 year old mother who lives by herself. her only means of communication is by phone, as she cannot drive. The phone was delivered from the seller to the Houston PO on January 5th, for expected delivery between Jan. 8-10. Tracking says it was processed on the 6th, but no verification of shipping. The graph says in transit, so my delivery PO box says there is nothing that can be done. it is now the 14th with no updates and I cannot get a refund because nobody can determine where the item is. The system is broken, and I need help resolving this problem The Postal Service is non responsive.

    Jan 14, 2022
  • anon

    Got a package here that my friend shipped to me on Jan 4. Two day priority… Been at the North Houston facility since Jan 5. No new updates. This is a very important package. What is going on????

    Jan 13, 2022
  • anon

    Vary angry. My package has been stuck at the north Houston distribution center for 5 days. This is a very important package. SOME ONE DO SOMETHING. WTF! I'M TRYING NOT TO GO THERE TO PICK IT UP MYSELF!

    Jan 12, 2022
  • anon

    I got the same issue, package stuck there since Jan 5

    Jan 13, 2022
  • anon

    My priority package has been stuck at the facility since Jan 5: January 9, 2022 In Transit, Arriving Late Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility. January 5, 2022, 11:28 pm Departed USPS Regional Origin Facility NORTH HOUSTON TX DISTRIBUTION CENTER January 5, 2022, 11:27 pm Arrived at USPS Regional Origin Facility NORTH HOUSTON TX DISTRIBUTION CENTER January 5, 2022, 10:12 pm Accepted at USPS Origin Facility HOUSTON, TX 77058 January 5, 2022, 2:32 pm Shipping Label Created, USPS Awaiting Item HOUSTON, TX 77058 After it "supposedly" departed on the 5th it was never scanned in anywhere else which makes zero sense. While my other tracking app shows it literally NEVER moved from this facility and is STILL sitting there. The customer service is useless and there is NO way to get in touch with this facility. Why pay for a service? Have tracking? And be able to see exactly where a package is; if they are going to do nothing to help move the package to the next destination.

    Jan 11, 2022
  • anon

    Paid $35 for 1 day express shipping and the package has been stuck for 3 days at NORTH HOUSTON DISTRIBUTION CENTER. What’s the point in paying the premium if we cant get it delivered reliable and on time?

    Dec 29, 2021
  • anon

    This problem has not been resolved. I have mail reported stuck at this facility since 12-20-2021 according to the tracking number. Where are the efficiencies results of implemented solutions? Very frustrating.

    Dec 28, 2021
  • anon

    It’s been about 2 weeks and my package is still in Houston. What is the reason for this delay?

    Dec 22, 2021
  • anon

    Package has been stuck in houston for over a week, plus i see some people in the comments here have been waiting for their package for almost a year and and quite a few that have been waiting for months get this resolved now or action is going to taken against the post office

    Dec 20, 2021
  • anon

    I put in change off address on 9-9-2021. The mail now travels to a mail hub in Houston tx according to local post office. I still have not received the bulk of fwd mail that know i am supposed to be getting from old address because i have email delivery notifications. I would like to know whats going on

    Dec 02, 2021
  • anon

    It's been over a year my package has been stuck at the n Houston hub. 10 months on another one. Yes, I have multiple claims open but haven't heard a reply in over 9m.

    Nov 19, 2021
  • anon

    I sent a certified letter Oct. 1 from my local post office close to Houston. Oct. 3 it arrived at the NORTH HOUSTON TX DISTRIBUTION CENTER. It's Oct. 26 and it's still stuck there. WTF!!! This letter was a demand letter for stolen items that I have to keep paying for. There is a severe issue here!! This is why people don't mail letters anymore!!

    Oct 26, 2021
  • anon

    I had an express package go out on 10/13 that was necessary for my job. It's now the 16th. it still stuck in houston where it's been the last 3 days and I'm looking like a moron to my boss probably about to get demoted, please help!!!!!

    Oct 16, 2021
  • anon

    I live close to the North Houston distribution center, and saw that a package I've been expecting since August recently went through there. Now it got shipped to Denver with a note saying that it's being sent to be delivered. So you spent all that time shipping it out of state just to send it back? That's super poor management of resources.

    Oct 13, 2021
  • anon

    What the hell are you and the entire Houston distribution center employees on? In the past 6 months my friends, family and I have had nothing but problems. Each of us have had packages meandering around your facility for weeks on end AND when they do leave the packages travel all around Texas like they’re on vacation and then go back to your facility for another week or two. This is nuts, insanity, lack of supervision and just plain sloppy business. You are NOT doing YOUR JOB, Inspector. You should be fired and anyone who will put this back together should get raise. (BTW I’ve always heard that gov employees don’t do anything but collect a pay check. I guess this applies to you too Inspector.)

    Oct 11, 2021
  • anon

    I really don't understand how you personally see EXACTLY what is and is NOT going on in Houston with those individual employees, personally, but then turn around and blame someone that's not a mail carrier in Houston? How is that even logical? The biggest problem America has with the USPS is the customers of the USPS are too cowardly to face their own carriers, show them photos of the packages if they have them, get off your butts and GO TO THE POST OFFICE and ask the tough questions TO THEM. (have you seen this package - show photocopy? Here, take it, I'll wait, it's not a problem!) But it's sooo much easier isn't it to be a brainwashed goonybird and talk about the IG who publishes these audits online so we ALL can see how terrible or how good, each individual post office is doing. It's foolish behavior to shoot the messenger. Very foolish.

    Oct 17, 2021
  • anon

    My tracking indicates the parcel I sent since September 17 to North Carolina, arrived this Distribution Center and up till today 10/08/2021 is still in transit......I'm just wondering if this is what our mailing system in Houston Texas has become? Would you guys want such information in the public domain? Please review and get back to me. I am about to be sued for this....and God knows, I wont go down alone.

    Oct 08, 2021
  • anon

    Expecting a package that arrived at N Houston Distribution Sept 23. Updated to late, in transit, with no further update or information... Seems like a lot of packages go here to die. I hope they sort this out and ultimately deliver the package. If this is a systemic problem with N Houston it needs to be reviewed and addressed...

    Oct 04, 2021
  • anon

    THIS IS A MAJOR COMPLAINT ON THE US POSTAL SERVICE AT NORTH HOUSTON, TEXAS. 3 WEEKS AGO I WAS TOLD I HAD A " LOST PIECE OF 1ST CLASS MAIL " GOING FROM SUGAR LAND, TEXAS ( MY HOME ) TO WASHINGTON STATE. FOR DAYS THE STATUS IN TRACKING SAID " PROCESSED THRU NORTH HOUSTON. TODAY I FIND 2 MORE ITEMS I SENT FROM MY HOME ADDRESS WITH THE SAME STATUS MESSAGE FROM SEPT, 27TH. WHAT IS GOING ON HERE ??? WHY IS THERE NO UPDATE AVAILABLE ON THESE 1ST CLASS ENVELOPES ?? DO WE HAVE A THEFT ISSUE HERE ?? SOMEONE NEEDS TO LOOK AT THE HISTORY OF LOST MAIL IN THIS FACILITY ASAP AND RESPOND. CRAIG A SMITH SUGAR LAND, TEXAS

    Oct 02, 2021
  • anon

    Mailed an insured package from Kingwood TX on 6/4. Destination Fuquay Varina, NC. Tracking number STILL shows that the package is located at the North Houston Distribution Center...it has been almost FOUR months. I did file for the insurance before the 90-day deadline and the USPS paid the insurance, but my package is still...somewhere. There is no way to get ahold of these facilities to even ask them to look. Obviously one of two things happened: the package is stuck in a bin somewhere or someone working for the USPS stole it. According to an article I just read, they have visual contact with all packages at all times, so if someone stole it it has to be on camera somewhere. The USPS is no better than those in third world countries any more. What a bunch of BS.

    Sep 29, 2021
  • anon

    Our father died overseas and his stuff was supposed to be delivered about 6 months ago. We were given 2 tracking numbers, one for his cremated remains and the other was for his personal stuff. Both trackings were active until they reached North Houston Processing Center. We have called and was given a case number for both items. Now it’s officially declared lost and never to be found. My whole family has been begging and pleading for them to look for the package. We feel so hopeless. We emailed the Inspector general since no one was returning our call. We also wrote a Certified letter to the office of the Inspector general. Here is the ironic part…. the letter we sent is stuck in guess where? North Houston Processing Center.

    Sep 28, 2021
  • anon

    I came here to complain about my certified mail that has been stuck in transit for over 3 months. I called them so many times and I learned that nobody knows what their doing. The representatives are rude and the postmaster is probably going to have a nervous breakdown. I came across this comment and I am so upset by this. My mail problems don’t seem so important as the family who lost a cremated remains. This is so sad! I can’t believe this facility is filled with workers who are complete morons. Sorry for the rudeness but this is not okay. Ya’ll lost somebody’s remain and this family this needs peace. How can you lose a cremated package? How can a mail be stuck in transit for 3 months? Is anyone working in this facility?

    Oct 03, 2021
  • anon

    How incompetent is the NORTH HOUSTON TX DISTRIBUTION CENTER!!! I understand that this is a government job, but that use to mean something back in the day. Also, what’s the point of this website if there are no consequences for whoever is in charge (Louis DeJoy). I feel like it goes for all people that commented on here when I say that there is a HUGE PROBLEM when it takes a month to receive a ONE-DAY express mail!!!

    Sep 27, 2021
  • anon

    At least you got your letter. Mine was suppose to be on a one day express delivery 4 months ago! I still haven’t received my mail. I feel so violated because all my legal information is on that mail. I had a claim number and as of last week it’s declared “lost”

    Sep 28, 2021
  • anon

    I ship packages all the time out of our Marquez post office which is very small. I shipped 3 packages on 9/8. They departed the Marquez post office the same day but have not been scanned since. I have spoken with the local post master to confirm they left Marquez. I have submitted lost mail inquiries and it appears they are sitting at the Houston facility to be processed and moved on still. However no one can confirm that for certain bc there is apparently no one inside USPS that can contact the Houston facility bc it is such a big facility. This is crazy!

    Sep 27, 2021
  • anon

    Have been waiting weeks for a package that went missing at this facility it contains checks etc will definitely not use usps for checks ever again obviously someone is stealing from here crazy

    Sep 24, 2021
  • anon

    I was supposed to receive a package today in CT but it apparently has never left this facility. The last "real" update I got was 3 days ago when it said that my package was received by this distribution center and that's it. Even if my package left today i won't get it for at least another 2, 3 days. Can anyone help me find out if it's simply delayed or worse...lost. I would really appreciate any feedback anyone can give. Thank you. Have a wonderful day.

    Sep 23, 2021
  • anon

    Sent out 3 shipments all on different days, 9/13, 9/20 and 9/21. All of them are stuck at the same distribution center.

    Sep 22, 2021
  • anon

    I have a small business and I have the same problem. For some reason, a few of my deliveries would stop at the North Houston distribution center and they would be stuck/lost. I have spoken to different postmasters and they tell me the same thing like a robot. I’m tired of the pep talk. I want to see something done about these problems. I don’t believe it is a coincidence to lose dozens of packages in a few weeks from the same facility. I have sent hundreds of packages this year alone, but I keep having trouble with this specific facility? I have nothing but claim numbers and headaches. I am trying to reach their inspector general office to complain but I haven’t gotten any response from either a callback or email. I have also filed a complaint to the Consumer Advocate office and have not responded to my email or a callback. Does anyone know what’s happening in the North Houston facility?

    Sep 29, 2021
  • anon

    My package was shipped Priority Mail 1-Day Express and it’s been 4 days, the package is still shown as being in the North Houston Center with no further tracking data. The contents of the package are time sensitive and must have been delivered on time.

    Sep 20, 2021
  • anon

    Have two packages that have been sitting there for weeks and nothing is being done about it.

    Sep 20, 2021
  • anon

    Ordered 2 phone cases a week apart. Mine shipped 9/2 still sitting at this location. was supposed to be delivered 9/7. received 1 case that was shipped 9/9. I got that one on Monday 9/13. BOTH CAME FROM THE SAME LOCATION, GOING TO THE SAME LOCATION. How can one make it thru this place and the other one not???

    Sep 15, 2021
  • anon

    I have had two packages stuck at the North Houston Processing center for days. When you file a missing or late package complaint, all you get is an email saying the USPS has received your complaint and will investigate. Then, you hear nothing more. What I don’t understand is why the complaint gets sent to the post office where the package is going. Why doesn’t the complaint go to where the package is stuck at. What I have discovered that filing a missing package form does absolutely no good. No one seems to care.

    Sep 14, 2021
  • anon

    I have two packages that have been sitting in this facility for almost a month, that should have arrived two weeks ago. They were very important. It looks like I am not the only one to have this problem, and it is very upsetting. Where does one go to resolve the issue?

    Sep 14, 2021
  • anon

    I have 3 packages stuck at this facility and “arriving late”. All 3 were shipped at different times from the post office. SHUT THIS PLACE DOWN AND FIRE EVERYONE THERE.

    Sep 10, 2021
  • anon

    I have been awaiting a package that was made to order, and when it finally shipped out on August 31st, it made it from LA to Houston at a quick pace, arriving in Houston on September 3rd with expected delivery September 4th in Illinois. Since the 4th (it is now the 8th), I have gotten nothing but "your package is in transit and will be arriving late". Obviously! This Houston facility was the last place to see my package, and they cant be bothered to pick up a phone. At least take some accountability for the CURRENT location of the package instead of beating around the bush with 'oh whoops, it's gonna be late'. Get your act together. Get the mail where it needs to go.

    Sep 08, 2021
  • anon

    I moved to Cypress, TX 77433 five weeks ago and already the USPS has lost 4 mail/packages despite tracking numbers. For my recent case, the supervisor there is unhelpful as he closes the case fast as “resolved” despite admitting the package cannot be located. His solution: Go ask the shipper to send it again. Sounds like to me it’s a lack of effort and no acceptance of responsibility. If the inspector general would like contact me for details, I’m open to discuss.

    Sep 04, 2021
  • anon

    the area where distribution area is located is a very bad area. so i can only image how that place is ran.

    Sep 01, 2021
  • anon

    My package waited there for a few days and said it was delivered today. It never arrived

    Aug 30, 2021
  • anon

    Your certified mail service sucks, as does Express Mail. I have yet to have an Express Mail package arrive on time and the latest one the "recipient" claims it was never received (I waived signature on the receiving end as the clerk mentioned it could delay delivery and I had to get it there in 2 days or less). On 7/31/21 I sent a letter by certified mail and here we are August 25,2021 and it still has not been delivered and it's no where in site and no timeframe given for delivery of it. Says it is at the North Houston Distribution Center and has been since August 4th. This is completely unacceptable. I am required to send security deposit refund checks by certified mail, but the problem is they never get there on time...many times I have to stop payment and get written permission from the tenant to transfer it to them. Totally UNACCEPTABLE!

    Aug 25, 2021
  • anon

    Express 1 -Day package arrived at north houston distribution center.,on the 17th of august. says it is late in transient now it is august 19th. It was a very important mail.

    Aug 19, 2021
  • anon

    My package been here at this place noth Houston distribution center since the 9th I dont know why it hasn't been delivered to my destination in Channelview what's the hold up

    Aug 18, 2021
  • anon

    I never had a problem with my mail until just now. My packages make it from all over the world just find until they started being sent through the North Houston Tx Distribution Center, US. And that's where they seem to stay. One package was medical and it doesn't matter and the tracking hasn't been updated since July 12th!!! I filed a complaint and they said sent an email was sent to the facility to check and then told me to file a missing package report. The other package was supposed to be delivered yesterday and its still at the facility too. Sigh!!! I was told to request a refund from the senders of both packages or request them to resend them. Resending won't do any good since it will end up at the same place. My packages just stop when they get to North Houston. SAD!! That's crazy - I don't need a refund, I need my packages.

    Aug 11, 2021
  • anon

    Certified letter arrived at north houston distribution center.,on the 6th of august. says it is late in transient now it is august 9th. It was a important mail!!!!!!

    Aug 09, 2021
  • anon

    priority package was supposed to be here 7/30, I've had one update saying it will arrive late but is in transit? no updated since 7/30. seems it is lost at this crap distribution center called NORTH HOUSTON TX DISTRIBUTION CENTER

    Aug 09, 2021
  • anon

    I have a package that has been sitting at the North Houston post office since July 30th and hasn't been updated since then. What is going on?

    Aug 08, 2021
  • anon

    Two first class mail packages that I mailed have disappeared never to be found after being received with a tracking number at the Houston processing center. What is going on. I had to bear the loss because it wasn’t insured even though Usps lost these items.

    Aug 05, 2021
  • anon

    Have been waiting on a package that’s been stuck in the facility for a week. Keeps saying “arriving late but it is still in transit” but it’s not moving at all. I’ve ordered various other things in the same time frame and have received them. Updates would be nice, i sent in a complaint and haven’t received any updates. There’s no way it can be acceptable for USPS to delay mail but amazon never has trouble delivering anything from anywhere on time.

    Jul 30, 2021

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