Background

The Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Delayed mail can adversely affect Postal Service customers and harm the organization’s brand.

The Postal Service launched the Mail Condition Visualization (MCV) application in January 2019. The application’s intent is to provide near real-time visibility of a facility’s on-hand volume, delayed processing volume, delayed dispatch volume, and oldest mail date by mail category and processing operation. MCV receives data from handheld devices used in mail processing operations, Surface Visibility scans, and mailer documentation. MCV uses predictive logic to anticipate the next processing operation from site acceptance to final processing at a facility. The MCV application calculates delayed mail daily by determining the number of mailpieces that have not received their next expected processing operation by 6:59 a.m. for destinating final processing operations and by 6:00 a.m. for all other operations.

Two important processing operations are the Managed Mail Program and Delivery Point Sequence (DPS). Mail originating from one mail processing facility that requires additional processing at a destinating facility before delivery is part of the Managed Mail Program. Once the managed mail is processed, it is prepared for DPS, which is an automated process of sorting mail by carrier routes into delivery order. DPS requires sorting the mail multiple times, to sort the mail to the sector, segment, or carrier walk sequence.

We analyzed delayed mail volumes from mail processing facilities nationwide and found that the North Houston, TX, Processing and Distribution Center (P&DC) reported the most delayed mail in the nation from January 1 to December 31, 2020. However, the North Houston P&DC also processed the most mail in the country during that timeframe. Our objective was to determine the cause of delayed mail at the North Houston P&DC.

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Comments (58)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Sent out 3 shipments all on different days, 9/13, 9/20 and 9/21. All of them are stuck at the same distribution center.

    Sep 22, 2021
  • anon

    My package was shipped Priority Mail 1-Day Express and it’s been 4 days, the package is still shown as being in the North Houston Center with no further tracking data. The contents of the package are time sensitive and must have been delivered on time.

    Sep 20, 2021
  • anon

    Have two packages that have been sitting there for weeks and nothing is being done about it.

    Sep 20, 2021
  • anon

    Ordered 2 phone cases a week apart. Mine shipped 9/2 still sitting at this location. was supposed to be delivered 9/7. received 1 case that was shipped 9/9. I got that one on Monday 9/13. BOTH CAME FROM THE SAME LOCATION, GOING TO THE SAME LOCATION. How can one make it thru this place and the other one not???

    Sep 15, 2021
  • anon

    I have had two packages stuck at the North Houston Processing center for days. When you file a missing or late package complaint, all you get is an email saying the USPS has received your complaint and will investigate. Then, you hear nothing more. What I don’t understand is why the complaint gets sent to the post office where the package is going. Why doesn’t the complaint go to where the package is stuck at. What I have discovered that filing a missing package form does absolutely no good. No one seems to care.

    Sep 14, 2021
  • anon

    I have two packages that have been sitting in this facility for almost a month, that should have arrived two weeks ago. They were very important. It looks like I am not the only one to have this problem, and it is very upsetting. Where does one go to resolve the issue?

    Sep 14, 2021
  • anon

    I have 3 packages stuck at this facility and “arriving late”. All 3 were shipped at different times from the post office. SHUT THIS PLACE DOWN AND FIRE EVERYONE THERE.

    Sep 10, 2021
  • anon

    I have been awaiting a package that was made to order, and when it finally shipped out on August 31st, it made it from LA to Houston at a quick pace, arriving in Houston on September 3rd with expected delivery September 4th in Illinois. Since the 4th (it is now the 8th), I have gotten nothing but "your package is in transit and will be arriving late". Obviously! This Houston facility was the last place to see my package, and they cant be bothered to pick up a phone. At least take some accountability for the CURRENT location of the package instead of beating around the bush with 'oh whoops, it's gonna be late'. Get your act together. Get the mail where it needs to go.

    Sep 08, 2021
  • anon

    I moved to Cypress, TX 77433 five weeks ago and already the USPS has lost 4 mail/packages despite tracking numbers. For my recent case, the supervisor there is unhelpful as he closes the case fast as “resolved” despite admitting the package cannot be located. His solution: Go ask the shipper to send it again. Sounds like to me it’s a lack of effort and no acceptance of responsibility. If the inspector general would like contact me for details, I’m open to discuss.

    Sep 04, 2021
  • anon

    the area where distribution area is located is a very bad area. so i can only image how that place is ran.

    Sep 01, 2021
  • anon

    My package waited there for a few days and said it was delivered today. It never arrived

    Aug 30, 2021
  • anon

    Your certified mail service sucks, as does Express Mail. I have yet to have an Express Mail package arrive on time and the latest one the "recipient" claims it was never received (I waived signature on the receiving end as the clerk mentioned it could delay delivery and I had to get it there in 2 days or less). On 7/31/21 I sent a letter by certified mail and here we are August 25,2021 and it still has not been delivered and it's no where in site and no timeframe given for delivery of it. Says it is at the North Houston Distribution Center and has been since August 4th. This is completely unacceptable. I am required to send security deposit refund checks by certified mail, but the problem is they never get there on time...many times I have to stop payment and get written permission from the tenant to transfer it to them. Totally UNACCEPTABLE!

    Aug 25, 2021
  • anon

    Express 1 -Day package arrived at north houston distribution center.,on the 17th of august. says it is late in transient now it is august 19th. It was a very important mail.

    Aug 19, 2021
  • anon

    My package been here at this place noth Houston distribution center since the 9th I dont know why it hasn't been delivered to my destination in Channelview what's the hold up

    Aug 18, 2021
  • anon

    I never had a problem with my mail until just now. My packages make it from all over the world just find until they started being sent through the North Houston Tx Distribution Center, US. And that's where they seem to stay. One package was medical and it doesn't matter and the tracking hasn't been updated since July 12th!!! I filed a complaint and they said sent an email was sent to the facility to check and then told me to file a missing package report. The other package was supposed to be delivered yesterday and its still at the facility too. Sigh!!! I was told to request a refund from the senders of both packages or request them to resend them. Resending won't do any good since it will end up at the same place. My packages just stop when they get to North Houston. SAD!! That's crazy - I don't need a refund, I need my packages.

    Aug 11, 2021
  • anon

    Certified letter arrived at north houston distribution center.,on the 6th of august. says it is late in transient now it is august 9th. It was a important mail!!!!!!

    Aug 09, 2021
  • anon

    priority package was supposed to be here 7/30, I've had one update saying it will arrive late but is in transit? no updated since 7/30. seems it is lost at this crap distribution center called NORTH HOUSTON TX DISTRIBUTION CENTER

    Aug 09, 2021
  • anon

    I have a package that has been sitting at the North Houston post office since July 30th and hasn't been updated since then. What is going on?

    Aug 08, 2021
  • anon

    Two first class mail packages that I mailed have disappeared never to be found after being received with a tracking number at the Houston processing center. What is going on. I had to bear the loss because it wasn’t insured even though Usps lost these items.

    Aug 05, 2021
  • anon

    Have been waiting on a package that’s been stuck in the facility for a week. Keeps saying “arriving late but it is still in transit” but it’s not moving at all. I’ve ordered various other things in the same time frame and have received them. Updates would be nice, i sent in a complaint and haven’t received any updates. There’s no way it can be acceptable for USPS to delay mail but amazon never has trouble delivering anything from anywhere on time.

    Jul 30, 2021
  • anon

    I mailed a important documents certified mail from NJ to League City, Texas. The last tracking notice was on July 3, 2021stating it was leaving the facility in North Houston Texas. Since then, it can't be tracked down even though it has a tracking number. A representative from League City has been trying to help me but her last correspondence with me was she was waiting to hear from North Houston Facility. That was a 5 days ago and I haven't heard back. That's not good when even an employee of the post office is having difficulty getting a response back from another postal facility. I'm sure with the pandemic they are in need of staffing but when you pay extra for certify mail to keep tracks on it, you expect them to able to track it's every location and when you fill out a missing mail form, to have them search for it. How can it get lost when it's only an hour away from it's destination?

    Jul 29, 2021
  • anon

    Its not bad enough that half my mail to my customers ends up half destroyed or opened and things stolen out of it .. but STOP SENDING ENVELOPES BACK TO ME THAT HAVE THE CORRECT ADDRESS ON THEM !! Even my local post office has no idea why these would continue to come back and not be sent. Some people are TRYING to run a business and not be lazy like apparently the North Houston Postal employees are. I swear they owe me tons of money if only it worked that way !! This place is horrible and only getting worse

    Jul 26, 2021
  • anon

    I send a Christmas gift down fron ontario Canada to Austin Texas 3 weeks before Christmas. We in July my friend still didn't get it.. delayed idk that is the word. U need to send more people down there to help them get caught up. Christmas is around the corner.

    Jul 18, 2021
  • anon

    I have sent a parcel via Royal Mail in the uk to USA and it’s been in the distribution centre since 21st of June. What’s going on?

    Jul 16, 2021
  • anon

    I ordered an international package via priority mail express that's been on its way since 6-28-21. It moved relatively quickly until it got to the states. Took forever to get from NY to Houston, and I'm pretty sure it was sent on a truck not by air like I paid for. It was showing delivery date to be the 9th even though the wasn't any tracking updates besides in transit since it left NY. Delivery date changed to the 12th late Friday evening and teaching finally updated on the 11th saying it made it to both Houston's destination facility at 12:01pm on the 11th. All mail that comes in before 8pm is mandated to be sorted and sent out. Off high volumes or an issue at any given time the higher priority mailing is supposed to do what you paid for and take priority. I don't understand why I paid for the HIGHEST delivery fee available just for my package (which is less than 1lb btw) to still be setting in Houston while still showing a delivery date for today at 4:00pm. I agree with the other customers that are not being taken care of correctly. LET US PICK UP OUR MAIL PLEASE.

    Jul 12, 2021
  • anon

    I am waiting for a package from Austin Texas that had to arrive on Monday the 28th and according to the tracking number it is in my local Waller Texas mail. and I was asking for it and they tell me that they don't have the package. that is lost in the North Houston office

    Jul 04, 2021
  • anon

    This is disappointing, package was sent 20 may and today is 30 June and it has been in north Houston and not moving since 24 may to Australia. Paid over $1000. This is a gift for a mother with a disability and she had a Wishlist for a particular stroller, the baby is born already and she has no stroller!!!!!!!!!!

    Jun 29, 2021
  • anon

    I was advised by my shipper that a package was shipped and arrived to NH Distribution center 5/19/21. My tracking number is 9261290172381702029265. On the advice of my postman, I went to my local post office who advised I had to reach out to the North Houston center directly. As of this day, I have submitted several requests but heard from no one. I do receive a standard form email each time stating give it 8 days, then follow up. Very frustrated consumer.

    Jun 21, 2021
  • anon

    I sent an international package on April 27 in Houston Westbury post office. It was "transitioned to the next facility" on May 1, and nothing further ever since. Today is June 21! I want to know where my package is! If USPS experienced major delay, they should at least show the delay message when people track their package. My local post office cannot do anything, the North Houston USPS distribution center has nobody answered the phone. USPS REALLY NEED MAJOR IMPROVEMENT IN THEIR SYSTEM!

    Jun 21, 2021
  • anon

    I’ve read all these complaints and I agree. I have yet to receive my package which was delivered to this USPS North Houston Distribution Center. This is typical of how worthless the USPS has become. No excuse for this shoddy service!! Typical of any organization run by the government; total incompetence!!Deliver our packages please! USPS Inspector General fix this mess!

    Jun 15, 2021
  • anon

    I mailed a first class large envelope to Cypress TX on 30 May, It has been hung up in the North Houston TX USPS Center since 3 June and has not moved. An inquiry last week to USPS remains unanswered. It is now 14 June and its still in transit. This is outrageous and embarrassing as the addressee needs and expects the document. There is no where to go to expedite this case.

    Jun 14, 2021
  • anon

    A package I ordered arrived at the North Houston distribution center yesterday at 5:00 am. It has not moved according to the tracking system. Does it take more than 24 hours for a package to leave the distribution center?

    Jun 11, 2021
  • anon

    Your not getting your package specifically big packages they know aren’t insured! These lame bags are thieves!!

    Jun 25, 2021
  • anon

    Hi i have a delivery order from Blushmark, and its says that its still being held here on may 28th . It was supposed to be delivered may 28th. Still waiting....

    Jun 09, 2021
  • anon

    I have had 2 packages in the past two months that encountered "ISSUES" once arriving at the North Houston Distribution Center. The 1st package was returned to the originating postal office twice before finally being delivered. The 2nd package, yet to be delivered, was delayed at this facility for 5 days before being sent to my local postal office 38 miles away. It was then listed as "Out for Delivery" but wasn't on the carrier truck as I was standing at my mailbox waiting on the carrier truck and was told "I have no packages to be delivered just envelopes. Now my tracking information is stating "Awaiting Delivery Scan". I don't utilize USPS for my own deliveries because of this type of "TYPICAL" service and I try very hard not to purchase online items that utilize USPS delivery for this very exact reason.

    Jun 08, 2021
  • anon

    I have been expecting an international package for a while. The last update was on May 20th 2021 at USPS North Houston TX Distribution Center. Then, on May 24th 2021. It shows in transit to next facility. No update so far and today is June 7th. No one can answer why a package take so long to transit and no way to contact USPS to track the package. I live in great Houston area. No idea why it takes such long time to transit within Houston.

    Jun 07, 2021
  • anon

    My family hunted for months to by a new gaming console and ship it to me overseas. They finally succeeded and shipped it out 28 May, it’s currently 3 June and there are no updates at all. I work in the Military Postal Service and I know that this package, insured for over $500, should be getting better tracking kept on it. There’s no way it’s still sitting in Houston after several days, this is unacceptable, COVID or no.

    Jun 02, 2021
  • anon

    Ordered business supplies with priority 2 day shipping. My package has been sitting at the Houston Texas distribution location for almost a week. Cant get ahold of anyone to even try to figure out what might be going on. I can tell from other reviews on this facility I might not see my package.

    May 28, 2021
  • anon

    Hello Eryka. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Jun 02, 2021
  • anon

    Y'all really need to enable pickups. I've been watching my package sit there for three days without anyone scanning it in and I would go work a half-hour shift if I could leave with my package at the end of it. You can't get the packages out so let us come get them.

    May 28, 2021
  • anon

    My package has been in transit arriving late for a week now. I bought this 3 weeks ago having the intention it will arrive before my vacation which it stated it will. It has been in houston for over a week now “arriving “ late. I would like to pick it up.

    May 27, 2021
  • anon

    Similar situation. Certified mail left Baltimore May 21st. after many complaints it turned up yesterday at the North Houston Distribution Center. I am anxious to see if it will be delivered on Tuesday.

    May 30, 2021
  • anon

    My package has been "in transit to next facility" from the north Houston TX location for more than 20 days now with no update. Crazy how packages from China can come in 3 days but I don't even get an update for almost a month going through here.

    May 27, 2021
  • anon

    Curious if your package ever showed up? I'm having the same issue and really really hoping its just a delay and not lost.

    May 29, 2021
  • anon

    I sent out 20 professional photos to family out of Texas on April 24, 2021. 20 different envelopes, no one has received their photo/standard envelope. I placed these in the outside drop off at the Post Office on Hwy 3/ old Galveston park place location. Today is May 15, I went 4 days ago sent a letter to my aunt in Austin and she received it within four days. Is their a problem with the mail that was dropped off around April 20-30? I see complaints and we all went around that same time frame. Will it still get delivered?

    May 15, 2021
  • anon

    Hello Erika. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Jun 02, 2021
  • anon

    I have had a package "In Transit" from the Houston Distribution center since April 23,. This is abhorrent behavior. There is no way it is in transit for a month. I can't believe that packages from China are coming before your distribution at this point. I hope that you can get your act together.

    May 14, 2021
  • anon

    I have a priority international package Processed Through Facility ISC MIAMI FL (USPS) on Apr 30 at 2:11 pm that has not been delivered. How far back is the North Houston distribution center backup. Tracking doesn't show were my package is or when it will be delivered. Any help is appreciated.

    May 12, 2021
  • anon

    I have mail from last weeks mail and I still haven’t received it what the problem where is my mail and I Reported it in my app last week that I had missing mail witch one piece is my check that was mailed from New Jersey on the 29 of April.

    May 10, 2021
  • anon

    My mailman keeps keeping some of my mail deliberately.

    May 07, 2021

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