Audit Reports

R - 1 -- Develop guidance for all Point-of-Service (POS)–Retail associates on responding to an outage or a POS-Retail terminal in degraded mode.

R - 2 -- Provide the guidance developed by the Retail Business Technology group for Point of-Service (POS)–Retail users on how to respond to an outage or a POS–Retail terminal in degraded mode.

R - 3 -- Document and provide oversight to ensure users of Point-of-Service–Retail terminals at all Postal Service sites immediately report all terminal outages and issues to the designated help desk.

R - 4 -- Assign responsibility for conducting real-time monitoring of Point-of-Service–Retail terminals and developing a process for timely reporting outages and degraded issues.

R - 5 -- Develop and maintain metrics and reports on the availability of Point-of-Service–Retail terminals over time.