As eCommerce continues to grow, so, too, does the U.S. Postal Service’s package volume. In August 2015, the Postal Service forecasted package growth of 4 to 7 percent annually through 2020. The Postal Service’s strategy is to increase package volume and revenue to help offset declining letter mail revenue. At the same time, its operational philosophy is that it is not cost effective to invest in package processing machines solely to meet peak season demand.
Our Hotline was launched in August 1997, shortly after our agency was established, to provide a vital communications link between the OIG and Postal Service stakeholders. The Hotline allows us to receive complaints from employees, customers, and the public.
Complaints include alleged...Read More