For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine...
Read MoreThere are currently 182 Documents in the Library
Latest Blog Posts
A quarter of a century. Twenty-five years. It’s a long time, no matter how you say it. And that’s how long it’s been since we were created. That’s right, on September 30, 1996, President Clinton signed legislation that established us — the U. S. Postal Service Office of Inspector General — as an...
Read More
In a world increasingly driven by digitized information, the ability to harness data for business objectives becomes almost a requirement to keep operations moving efficiently. That’s a big reason why the U.S. Postal Service started deploying the Informed Visibility (IV) system six years ago. By...
Read MoreLatest Audit Asks
During fall 2020, the Postal Service initiated a series of phased organizational changes to improve its ability to implement strategies and drive success. As a result of these changes, a reduction-in-force occurred in affected areas for several authorized positions.
When employees leave...
Read More
Post office operations may be suspended for the following reasons: a natural disaster; termination of a lease or rental agreement; lack of qualified personnel to operate the office; irreparable or severe damage to an office; or lack of adequate measures to safeguard the office or its revenue. A...
Read More
The Postal Service has one of the world’s largest computer networks and one of the federal government’s most frequently visited websites at usps.com. Given its large cyber presence, USPS faces ongoing threats and challenges to data and technology systems that facilitate its core function of...
Read MoreTwitter Feed
@ oiguspsOn October 14, 2008, the Inspector General Reform Act became public law. Amending the Inspector General Act of 1978… https://t.co/V9LTFLqQjq
@BruniePR'>@BruniePR @BruniePR'>@BruniePR Hello Brunie, Thank you for your message. Regarding your concern, please contact Postal Service… https://t.co/XoqflDPQjO
Attention college students interested in a career in criminal justice! #USPSOIG has paid part-time positions open… https://t.co/Ho7RT9MjLW
Attention college/grad communication students! Want professional experience and a paycheck while developing your vi… https://t.co/56hyHRPPdd
Our latest audit reports: Vehicle, Fuel, and Oil Expenses – Pratt and Metropolitan Station Post Offices, Brooklyn,… https://t.co/kr8nWYqfQV