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Pushing the Envelope Blog

Shedding a Light on USPS Service Performance

Date: 06/14/21 | Category: Delivery & Collection

You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

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Your Name
Mick
Dec 12, 2021
Your Comment
This is what happens when ignorant bureaucrats are empowered to govern and manage a nation.
It’s a miracle the nation’s still standing when one looks at the complete and utter stupidity, abandonment of all reality and common sense.
All in the name of feeding their own addictions to dollars, denials, and delusions at the expense of all, but their own.
We have given all the wrong people the power of governance.
It’s no surprise that this has turn the whole of the federal government into the biggest criminal enterprise on the planet hypocritically hiding behind the color of the laws of ignorances and greediocies it creates.
If the American citizenry wants betterment it’s going to have to start electing people with common sense who live in reality.
Dollars, denials, and delusions are what brought all of this bureaucratic retardation upon us.
Your Name
Renee
Dec 9, 2021
Your Comment
I work in a medical office. We are receiving mail return back and I have contacted the patients and verified we do have the correct address, 3 just today. In our billing system, we even have a USPS verification so the address is going out correctly and adding the sub-zipcode.
Your Name
JC
Dec 9, 2021
Your Comment
I am disgusted with USPS, they suck so bad, its amazing they still exist! Tracking is never updated, dates are missed with NO EXPLANATION, and all around delays are terrible!
Your Name
Greg
Dec 6, 2021
Your Comment
When do we get to the point when we can disband this utter waste of taxpayer and customer dollars for the horrible service, delayed and lost mail and fraudulent claims of delivery or lack there of? Anyone who sends anything they care about needs to go ups or FedEx. The usps is a disgraceful joke.
Your Name
Arlene Zuhosky
Dec 6, 2021
Your Comment
I am filing a report for a missing package.
The tracking indicates that it was left in my mailbox but it was not there. The postmaster actually acknowledged that he did not leave the package in my mailbox but somehow it is showing delivered. Does the postmaster pay me when he can’t find it and he scanned the box saying that he delivered it? Sounds fraudulent to me.
Your Name
shawn
Dec 6, 2021
Your Comment
Maybe if management , mainly post master's, weren't so incompetent, treated employees with respect and talked to em with respect like grown ups do the USPS might be able to hire new people and retain them and they wouldn't be in such bad shape. My wife is a carrier for the Pikeville NC post office and I have seen some of the texts that the postmaster, Doug, has sent to her. If someone talked to me like that on my personal cell phone on my personal time off, i.e. at home not at work, we would have a come to Jesus meeting. And if he continues to talk to her like that I will be going to have a man to man conversation with him. You do not talk to or treat people that way. I don't care what your job title is. When someone is off the clock you're not their boss and you can either accept that or get a rude awakening. Pretty sure this guy isn't the only guy that does that. If I worked for someone like that I wouldn't do a good job either. As a matter of fact I'd do the opposite of a good job to be spiteful.
  
Your Name
Cartero
Jan 7, 2022
Your Comment
If her office's local union rep NALC or NRLCA hasn't been informed that is step one. If that rep has failed to act go above her head to the branch office. And get a new phone number. management doesn't issue phones if they want to text they can send it through the scanner.
Your Name
Michael Ryan
Dec 5, 2021
Your Comment
USPS needs to refund everyone who pays for tracking information, it is a worthless service.
Your Name
Lorianne Noll
Dec 5, 2021
Your Comment
I sent out about 100 checks (with a stamp) and a number of 1st class mail with bar scans on 10/31/2021. The items with scans went to Nashua, NH and Middlesex, MA locations
None of the checks were cashed. I have vendors calling as to why I am late. This is HORRIFIC. What on earth does the postal system think they are accomplishing by "slowing down the postal system". This happened at the same time the postal system announced that the mail service would be slowed down. This will force accountants like me to transition to paying electronically and bypassing the postal system if it is not longer reliable. Companies will NOT opt to upgrade the mail service... rather bypass it all together.
Your Name
Debbie coleman
Dec 4, 2021
Your Comment
I have never experienced such awful service. If my packages have to go through Greensboro, it takes weeks to get the package. Not once, but every single time! Get a handle on this!
Your Name
Joyce D Sheehan
Dec 4, 2021
Your Comment
Our postman Dan does an outstanding job. He is always very helpful and pleasant. We are a small family-owned business, and we depend on USPS to deliver our products to our customers. Dan makes that part of our business pleasant. We wish that all postmen were more like Dan.
Eclipsed Antiquities


Your Name
Anonymous
Dec 4, 2021
Your Comment
The USPS is so dysfunctional that it seems beyond redemption. I stopped bothering to complain to the local postmaster about 5 years ago. The postmaster never returns calls, emails, in person requests to speak, etc.
The vacation holds are simply ignored. I've tried doing it on line, turning in the yellow card at the post office, writing a note to my mailman, sometimes all of the above at the same time. It NEVER works. Whenever a vendor sends me merchandise, it will never get to me in about 50% of the times.
Thank God for FedEx and UPS!
Your Name
Bonnie Christian
Dec 4, 2021
Your Comment
I mailed a package to Oregan. The post office trandposed the numbers in the zip code snd it ee t to texas. I called customer service they sent emails. The packsge kept being resent between georgia and texas. I guesd no one read the emails. It dhould have been a simple fix. I called and tried to speak with other people for helf. I wad cursed at screamed at and told i was a selfish person for caring more about my package than whst the post office was going through. After wstching this package bounce back and fourth for a couple of months i tried to file a claim. They said no the package was t lost. I am out 75.00 that i feel they stole. I am now using fedex for shipping. Word to the wise find another shipper.
Your Name
Richard Jimenez
Dec 3, 2021
Your Comment
My mail is going to an address other than my own. When my son moved he created an forwarding address to his new address. He is Jr. However the FranK Tejeda post office in San Antonio advised that they do no look at sir names like Jr. or Sr. Therefore, all my mail now goes elsewhere. I call over a week ago and they advised that the forwarding request is now expired and I should be getting my mail This is not the case. It still goes in limbo somewhere and I'm not getting any of my important mail However, I do still get my Junk Mail. How do I fix this. This post office is of no help to me.
Your Name
Mike
Dec 2, 2021
Your Comment
If I pay for priority mail and do not receive the service I paid for, isn't that fraud? Why is priority mail never shipped in the time frame I pay for? Why do you not refund for services that were paid for but not provided?
Your Name
Adam Benini
Dec 2, 2021
Your Comment
I sell on Ebay as my main source of income and the way the USPS treats my packages has damaged my livelihood so much I can't begin to exlpain. I get penalties for late deliveries on ebay because Priority is just an "estimate" and lost packages out the wazooo and I even sent a package 3 times to one guy and the tracking never showed any of the move!! Oh, and the Claim system ha! try to make a claim! The hoops you have to jump through and the excuses they make so you can't get your insurance...It's WILD!
Your Name
Judy Hohl
Nov 24, 2021
Your Comment
I pay 10 or 12 bills by mail each month. Last month and this month (October and November 2021) 8 of those payments have never been received. What has happened to the mail service?
Your Name
Jacqueline Faul
Nov 24, 2021
Your Comment
I sent a letter using priority mail and it says right on receipt “delivery in 2 days. It has been 6 days and still in transit. My suggestion get rid of the crook that runs the post office! I hope President Biden does!
Your Name
Dewayne Gillum
Nov 23, 2021
Your Comment
Sick of doing 3 times my evaluation everyday without being paid for it!!!!! Use to be a great job! It’s nov 23 and I just got home AGAIN! Used 2 of my 26 annual days all year and been denied and ignored last 2 leave slips!! It sucks!
Your Name
Arla Baragar
Nov 23, 2021
Your Comment
Have been attempting to find out WHY and WHERE my sent certified mail (which includes sensitive information) is late and why it seems to be "stuck" in Sacramento after taking only 2 days to get there from rural Oregon??????? Attempting to get info from the USPS website sources I either get circled around to main page or on one occasion got notice the email page was not a secure page - accessed from the USPS complaint page!!!!!!!! If not delivered by Monday I will sue
Your Name
Joyce Beattie
Nov 23, 2021
Your Comment
My package shipped from the vendor Nov 10 and arrived at the Saint Petersburg Fl post office Nov 15. It has been 8 days and I have still not received my pkg I check the tracking delivery comfirmation information daily and nothing has changed. WHAT'S GOING ON? It is a small package less than a pound. IS IT LOST? I've ordered from other vendors and they have shipped via Fed Ex or UPS and I receive my packages in a timely manner. Please help!
Your Name
Paula
Nov 23, 2021
Your Comment
I wonder why mail isn't guaranteed unless you pay for priority. What's the point of pauifor stamps if it isn't promised to be picked up and delivered? I am now facing eviction and late fees because somewhere between my mail and my landlord my rental payment was "lost"
Your Name
Roland Fulk
Nov 16, 2021
Your Comment
Why is USPS in Fayetteville, NC still making deliveries at much later times during the day, or even into the night?
Your Name
Alan D Lloyd
Nov 11, 2021
Your Comment
UPS or FedEx should propose buying the entire United States Postal Service, including all infrastructure. A UPS driver would deliver your mail. Customer service would undoubtedly improve, taxpayer expense would decrease and the private sector would add jobs. Finally, our privatized postal service could become profitable . . .or at least break-even and consumers would benefit on many levels. Imagine how good the service could become if postal service employees actually believed that they'd lose their jobs based on poor customer service or performance!
  
Your Name
juju
Nov 17, 2021
Your Comment
You are delusional . The pay for carriers is $18 and some change. Do you realize that KFC is hiring new employees starting $18 hr ?? You do know that UPS pay more the USPS. I hope you do not live in a desolate area because you will be paying a surcharge in order to receive parcels. USPS is mandated to deliver to each and every house no matter where they live. That includes mountain areas in Montana and low populated areas of AZ. Do you remember a surcharge added to deliveries when gas was at $4.25 hr in 2008 ?? USPS could not change their prices during peak times like other delivery services do. Alot of brick and motor stores have closed. Mail order is now the norm. Do you think free delivery will still be around ?? USPS also accepts ALL parcels that are brought in to offices for mailing. Does UPS?? They do, but you will pay more $$ after they open up your unprotected items and add stuffing and tape so your parcel will not be squished. Your wish can happen right now. Why dont you use UPS and quit using USPS ?? Put your money where your mouth is. Pay for the service that you want.