With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I have complained by calling the post office in Houston, TX 77080 many times. I have filed a written complaint and given instructions to help the mail carrier to receive my mail. Complaining has not helped. I am still not receiving some of my mail. Important mail. The ones they send do not care and put the mail anywhere. The residents that the mail does not belong to throws it on the ground.

    Mar 11, 2021
  • anon

    I have not received mail for months and I need my w2s to file taxes where are they?

    Mar 11, 2021
  • anon

    have not received any mail for weeks/other than local

    Mar 11, 2021
  • anon

    IVE NEVER RECEIVED MY LETTER(s) FROM THE UIA AND THEY RESENT THEM 3 TIMES!

    Mar 11, 2021
  • anon

    I haven't been getting my mail regularly. I never received my stimulus checks. The irs stated they were mailed on jan 6th and they never got them back either. I have never had so many issues. This is ridiculous. I even called the local post office to see what location delivers my area and I keep getting phone numbers for places that won't answer or is not a correct number at all. I call the 1-800 number and it's all automated which doesn't give an option to speak to a HUMAN. I want my mail. I want my checks. Also stop delivering mail that doesn't belong to us.

    Mar 10, 2021
  • anon

    We have checks that were sent to our vendors which go back to January 10, 2021 particularly and one that goes back to February 24, 2021. I have called the post office locally, and the main post office in Merrifield, VA only to get messages that say no one is there to help me. I have tried going online to file a complaint, get nearly to the end only to have it not process. This has happened over several tries. What is going on with the mail service. I do not feel we can rely on it to get our mail delivered timely so we do not get in arears with our vendors and ruin our credit rating. We have a tax report we sent certified mail on January 24, 2021, which still has not been delivered. Can someone please help?!

    Mar 10, 2021
  • anon

    I mailed out a check to spectrum last month or so and they have still not received it.

    Mar 10, 2021
  • anon

    My unemployment checks are getting lost this is the second time the first time they resend the check which took a month I are out of work now I’m missing a check went to the post office they say the sorting center didn’t send it but the sorting center sent me the scanned image of the check that I should have received already stamped the first of this month now where is my check please contact me these mail carriers are ridiculous with delivering the mail this is the third time something important is coming up missing

    Mar 10, 2021
  • anon

    We travel in the winter and had our mail forwarded. The first temporary address we received our mail in a timely manner. On February 22 I requested a new temporary change of address to the place we are staying this month and still have not received any mail. I took the change of address form the lady at our post office helped me fill out to a post office where we were before and it has been over 2 weeks. How do I find my mail?

    Mar 10, 2021
  • anon

    i"m not getting any mail for 3 weeks before i moved to new address did change of address they said it will take 15 days to start at new address but what about all my mail i haven"t receive from my old address i"m really concern about my personal mail with important information in the wrong hands,they don't seem to have the answer where my mail are they are responsible for everyone mail it"s there job to k'now these things it need to be a investigation going on with postal workers and mail delivery drivers this problem needs to be fixed asap.

    Mar 09, 2021
  • anon

    My insurance has been canceled because of nonpayment. I have Never been late or not paid a Bill. I did not receive a Bill and because I have a very busy life and trust companies to be as responsible as I am I didn’t realize that I hadn’t received a Bill. Last month I noticed that I had not received my credit card Bill so called them and payed over the phone! I am receiving other people’s mail and of course return to PO . What is going on? There needs to be a government investigation! Isn’t it still a very serious crime to mishandled mail???

    Mar 09, 2021
  • anon

    I live in Nacogdoches, Tx and for years I get mail that does not belong to me. I was writing notes on the envelope to please redeliver to correct address which was clearly visible that was not mine, or my address with another name, sometimes my neighbors mail is in my box which I just put into their box. This is still going on and the mail carrier left me a note to not write on the envelopes as it was a federal law and I could receive a fine for breaking the law; to just put a posted note with instructions. I took a bill I had received to the post master in Nacogdoches post office and he refused to talk to me said he was to busy and sent someone out to tell me that. So I do bother to contact him anymore. This happened last year. Is there a way to be sure that this misdelivered mail gets to the right people. There seems to be some problem with your mail service I have not received my bill statements that are due next week and the week after; have called all of them and they have told they were sent out the last 2 weeks in February. Is there any hope for this problem to be fixed before April.

    Mar 09, 2021
  • anon

    I'm still not receiving mail it's been 4 months

    Mar 09, 2021
  • anon

    We are not getting our mail. This seems to be an ongoing problem as we never have the same delivery person.

    Mar 09, 2021
  • anon

    Why is the Arizona postal service not delivering government class paid mail to my address? Im missing mail from the VA, SSI, and voter registration. This has been going on for 2 months now putting my SSI payments at risk. If that happens then i will be forced to sue the Arizona postmaster general and mr dejoy directly along with a suit against the postal service itself. Im beyond frustrated, i cannot receive or send packages with your service as you cannot deliver due to unsecured location even with drop boxs available. I don't trust your service anymore especially now your blocking my attempts at voting in the state by not allowing me to register.my nice work!

    Mar 08, 2021
  • anon

    I have sent alot of mail from az Pavillions post and had lost mail and payments has as any one else

    Mar 05, 2021
  • anon

    I don’t know if I have the same carrier everyday but I’m totally frustrated with not getting my mail. I get other people’s mail in my box, I have lost packages where I’m calling where I placed the order and they tracked it as being delivered on my from porch and it never got here. There is always someone here everyday. My daughter-in-law law mailed me my dogs dog tag last Friday and today is a week later, it never came. She lives 40 miles away. I need someone to look into this matter at once. The other day I had 2 other people’s car renewals including mine that’s due this month. ( March) I have written the carrier a letter and her response to a package I never received was that it was delivered on Sunday by someone else. Not True! I was here. My neighbors watch out as well for everyone. Please take this matter seriously as it has cost me my time and more money to reorder at higher cost . I just want to know if I’m getting Carriers that do not know how to deliver the mail... This also can be an invasion of my privacy if my mail is going elsewhere..

    Mar 05, 2021
  • anon

    My mailman hasn't delivered my mail in about 3 days. This is the third time this has happened since moving here in August. I get email notifications stating that I have mail but wont see the actual mail until about a week later.

    Mar 05, 2021
  • anon

    I live in Texas at zip code 78840. Since February 23, 2021, 7 days ago, I have not received any mail in my mailbox (there is no obstruction of any kind of n front of the box) despite Informed Delivery Email Notifications clearly showing mail scanned everyday. I did NOT request a hold on mail. I wish to know know where my mail is and what could be happening. I am very concerned over the risk of my security and privacy being tampered with because of important mail not received.

    Mar 03, 2021
  • anon

    My son in Shreveport Louisiana is receiving my mail for a while now. I live in Marshall texas and we have the same first and last name. We have issues with important paperwork that is time sensitive. I have talked to my local post office they responded saying it because we have the same name. I'm sure this is not the first time someone else has the same name. 2 different cities 2 different states. Please see what can be done. Thank you

    Mar 03, 2021
  • anon

    after hurricane lura i lost my hole house and mail box and the postoffice says there not holding my mail so where is it i have important stuff i need

    Mar 03, 2021
  • anon

    my mail hasn't been coming in my mailbox for 2 weeks now and I need my coupons so.. I checked last week and no mail and they were supposed to be delivered today around 2pm and nothing. Where are the coupons!!! I was told that they throw them away so instead of throwing peoples mail away it would be nice if they delivered it instead.

    Mar 02, 2021
  • anon

    I'm not getting my mail box its now almost 3 weeks

    Mar 02, 2021
  • anon

    Again, my check to a company disappeared (I physically walk my mail into the post office. What's going on. The new issue is my credit card account as they never got my payment. From RI it takes four or five days to reach North Carolina; this time it never made it. It will cost me $20 dollars to stop payment (not happening). Thanks to the Postal Service I now have lost checks floating around somewhere. I was a letter carrier for twent-seven years, I know a thing or two about loss mail. It happened occasionally back then, but now it seems it's far more common. I've now been delinquent on oil, water, electric, and of course, my credit card. This is ridiculous and has just started happening over the last four months. The post office is a necessary evil. Please find out what's going on. Letter carriers are paid way to much and should be put on salary to avoid overtime. I always wanted that. Anyway, something is wrong.

    Mar 02, 2021
  • anon

    I live in a community in East Stroudsburg. One that I know the Post Master has received hundreds if not thousands of complaints. I have made several complaints to my local post office and am now trying the next level up. I have informed delivery. Several times over the last few months, I have not received the mail represented in informed delivery. I have checked off the boxes stating I have not received the mail and was told that checking the box doesn't do anything, no investigation or response. Well, I now have three checks missing, which I have pictures of from informed delivery. My mail is delivered to a locked box which I am the only one with a key, except the USPS employee. I have to now believe my deliveries, checks and any other mail is being taken by the USPS employee. I can assure you that there have been hundreds of complaints from my neighbors with regards to this. It has been answered with locked gates and hours which we are allowed to get our mail. We are not permitted in the mail area while USPS employees are present. My question is when does the Post Master General finally realize that at least in this community, the only people capable of stealing the mail are their employees? Why is there not an investigation into the employees that deliver to this development instead of ignoring promises made by USPS? I have heard enough excuses for why USPS is not capable of doing their jobs (too much mail, COVID, et al) , when the reality in my community is that they do not vet their employees and their employees are the only ones capable of stealing mail from our locked boxes, secured camera enabled, gated pavilion with hours allowable for us to pick up our mail. It is time for USPS to take responsibility for their mismanagement and disregard for the service they have been trusted to do and stop making excuses.

    Mar 01, 2021
  • anon

    Hello Mary Ann. Thank you for your message. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Mar 03, 2021
  • anon

    I see all my mail via email. My mail from Thursday which is my insurance card didn’t come.. but my mail from later dates came. I need to know what’s going on.

    Mar 01, 2021
  • anon

    Our mail is sometimes not delivered, delivered after work hours, or to the wrong address. We very rarely have the same mail carrier. please assist.

    Mar 01, 2021
  • anon

    I haven't received mail for two weeks.

    Mar 01, 2021
  • anon

    I have not received mail in 2 months

    Feb 28, 2021
  • anon

    I have two checks missing they were sent to post office 2302 S.Pulaski Rd I went online and I have picture of both checks They giving me the run around everytime I go to post office they till me my check not there the mail man have my check mail man came he brought no check !

    Feb 28, 2021
  • anon

    I haven't recieved any mail or packages in 2 weeks .I was informed on informed delivery that a couple of packages were delivered and they wasn't. I filed a few complaints with USPS an got emails stating my items were lost and couldn't be found. This is unacceptable an getting out of control.I spend my money for theses items I never recieved. Please can an get some assistance with this serious matter..

    Feb 28, 2021
  • anon

    Hello Yvette. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Mar 01, 2021
  • anon

    Hello. Iam a resident in the Germantown section of Philadelphia. There seems to be no 9ne in charge. No mail iss not being delivered properly. New workers are not focused and I haven't been receiving my mail. Please send an inspector to observe and resolve these important issues. Signed Unhappy Resident

    Feb 28, 2021
  • anon

    I just wanna praise the postal service for my area on Rutherford near grand river the mail has been consistently deleivered everyday since the week after thanksgiving I guess it was our regular mail person so now after I guess January up to February and now the last several weeks the mail was so backed up on 02/26/21 I just thought I expressed my concern I know no mail came on 02/27/21 because I was looking for a gift card from DTE but I definitely understand when you’re working short just thought I would express my concern.THANK YOU USPS

    Feb 27, 2021
  • anon

    I went to post office on Saturday 2-27-21 I asked for the manager. The worker told me it was no manager there should would be back on Monday it was a line of people trying to get their mail this was at Otis Grant post office on Pulaski and odgen on the Westside .I have a lost check on Thursday was told the mail man had it but no mail was delivered that day on Saturday mail person came with no check its just ridiculous how important mail getting lost .

    Feb 27, 2021
  • anon

    For the past one month and fourteen days, I've been expecting mails and they never show up in my mail box. I've called unlimited times and gone to USPS offices in my area and still nothing. I don't know what else to do

    Feb 27, 2021
  • anon

    In the last 3 or 4 months I have had multiple issues with the manner in which the USPS routes mail to me. For the life of me I can't understand why a package being sent from Highland Park, IL to South Bend, IN needs to pass through Warrendale, PA. I've had mail go from Pennsylvania to Florida before making its way to Indianapolis and then finally getting to South Bend. The inefficiency exhibited by the USPS is deplorable. Another prime example of government mismanagement.

    Feb 27, 2021
  • anon

    I have informed delivery on my phone and on janurary 27 2021 I was supposed to receive some mail and didnt the postman was very rude. I went to complain to the post office and the carrier said I was harassing him. On the 29th it showed my pandemic card was going to be delivered that day. When it didnt come the post office said give it a week. So here it is a month later and now I'm not recieving any of my mail. I dont know who to turn to. I live in the 93703 zip code.

    Feb 27, 2021
  • anon

    The mail person stopped delivering my mail, can you please have my mail delivered or send out a supervisor to discuss this. Thank you

    Feb 26, 2021
  • anon

    Mail has become extremely unreliable. Things mail from my address are lost or arrive weeks or a month later. In the last month I have been charged late fees from utilities because I did not receive a statement for monthly charges. I receive advertisement mailing pass the effective date of the special offer. What happened to the US mail?

    Feb 26, 2021
  • anon

    Hi i sent out stamped mail one month ago but the person still hasn't gotten my letter. Did it get lost?

    Feb 26, 2021
  • anon

    It’s been over 3 days and I still haven’t received any mail. I ordered a replacement card And been waiting for 2 months haven’t been able to buy food do anything due to the mail issues we are having! I can’t speak to an agent or anything at this point I’m becoming exhausted.. and fed up.. we never had issues with mail and everyone knows that the postal services are using the excuse “due to the pandemic.” If I wake up everyday and have to service people.. during this pandemic. It’s unnecessary and extremely inconvenient! Fix the issue I’m surprised no one has filed a lawsuit.. for being late on bills and suffering through these hard times. Unacceptable.

    Feb 26, 2021
  • anon

    Hello Cailtin. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Mar 01, 2021
  • anon

    I ordered something from Cloudy which was $30 which may not seem like a lot, but I was informed it was in my parcel mailbox (shared by others) and it was NOT there when I checked instantly.

    Feb 26, 2021
  • anon

    I haven't received mail in over a week. What is going on with the mail here lately?

    Feb 24, 2021
  • anon

    I haven't received my mail in a month. After a complaint about my mail carrier refusing to deliver mail without my name on my mailbox, I stopped receiving mail entirely. Consumer affairs gateway district is not answering my calls and will not return my voicemails. Next step is legal action. This is beyond enough.

    Feb 24, 2021
  • anon

    Our mail is not being delivered because the carrier says the road has not been cleared. It is a private road which has been cleared. Ups, FedEx and Amazon make deliveries daily. Garbage is picked up and the 6 families that live here pay a contractor to plow so we can get in and out. Please help.

    Feb 24, 2021
  • anon

    I complained about not receiving my mail a few weeks back and now I have yet to receive my mail in almost two weeks. My bills arrive past the due date and I have to pay a late fee. Not sure if it’s because I live in a minority neighborhood and think we do not care. All I want is my mail to be delivered in enough time so I can pay my bills on time. I have some Neighbors that do not have computers and rely on the mail being delivered on time. I feel like I am being punished for complaining about my mail not being delivered.

    Feb 23, 2021
  • anon

    I havent received mail all week.

    Feb 23, 2021

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