With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I stay in west point Ms and I been expecting a credit card delivery which suppose to arrive and I had to order a replacement card now if this one don't arrive I know something just ridiculous.

    Mar 25, 2021
  • anon

    I seen a piece of mail from on informed delivery by the irs last Monday and received everything but that piece of mail in my mailbox. Just trying to resolve the issue .. I greatly appreciate it, have a good day.

    Mar 25, 2021
  • anon

    I would like to know why the joy rd post office is not delivery the mail on a regular basis the will drop off to a couple of houses and skip the rest of the block I think that is so wrong and wish this problem could be solved I receive medication through the mail for blood pressure and other medical problems so I would really appreciate if was taken care of it has been three days with no mail only one or two houses get their mail and the rest do not thank you

    Mar 24, 2021
  • anon

    I have Usps informed delivery and I should have gotten a bank card in the mail on Friday, March 19th. It is now the 24th of March. Where is the envelope with my card in it? I did not get it in my mailbox, but got everything else that popped up in informed delivery.

    Mar 24, 2021
  • anon

    I never got a check that was suppose to be delivered to my mail box on Saturday and I have informed mail and everything was in the mail that it should me on Saturday but that check it wasn’t in my mail back period. And I need to know where my check is because the people it came from will not replace it they told me that. Please contact me and let me know what I need to do. The check was from The Heritage Nursing Home and I need that ASAP

    Mar 23, 2021
  • anon

    I have not recieved any mail in my box for a month now... Need to find out why.

    Mar 23, 2021
  • anon

    I have not been receiving my mail in my area. this has been a constant problem.

    Mar 23, 2021
  • anon

    I’m not getting my mail for months now, I went to mail place by my house, and report the problem like 10 times. They say that is fix and I’m still getting not mails. And I have important mail be sending to me and all getting returned.

    Mar 22, 2021
  • anon

    Hi , I'm from Peoria , il , & I was wondering why I haven't been receiving ANY mail since last year ? Like I still haven't received my ID from state yet because it never came in the mail .

    Mar 22, 2021
  • anon

    To whom it may concern: This week I do not see my mail. Other peoples mail was in my mailbox, I delivered it to my neighbour. Please make sure we get our mail. thank you, Kolaleh

    Mar 22, 2021
  • anon

    I am not receiving my mail, I keep getting a run around from our local post office and I am waiting for a check.

    Mar 22, 2021
  • anon

    Not receiving all my mail (including bills) and receiving mail for other people (even in other states, rec'd letter for someone in GA that was mailed in GA and I live in PA).

    Mar 22, 2021
  • anon

    I have not received any mail in the past 2 weeks not even the junk mail I get mail everyday where is my mail I hope no one is tampering with it and still in it

    Mar 22, 2021
  • anon

    Thank you

    Mar 22, 2021
  • anon

    I live in Seattle Washington. My local post office is for 98115. For the past few months I have noticed mail has gone missing. I work from home and have been gathering my mail daily once it is deliver. I receive mail daily, but I am noticing that bills are not be delivered (I know this because I am getting late notices). I also recently received from REI for my annual dividend. We should have received three dividend notices because three members of our household have seperate accounts with REI, however only my son received a notice. I am concerned that is being thrown out prior to being delivered.

    Mar 21, 2021
  • anon

    I have not been receiving my mail or packages at my address

    Mar 21, 2021
  • anon

    I have put in a temporary change of address and was receiving my mail. It is valid until May 2021. I have not received any mail in over a week and I am expecting important mail.

    Mar 20, 2021
  • anon

    This is an ongoing problem in my area. I'm not receiving my checks or packages and mail is missing been to the post office a million times and keep getting the run around. I have important mail and bills to pay this needs to be addressed and solved

    Mar 20, 2021
  • anon

    Have not received any mail for the past 3 weeks.

    Mar 19, 2021
  • anon

    There is an issue whereby carriers are not delivering packages to my front door; they leave a note saying the item won't fit in the box, but then take it back to the station. I cannot get to the station to pick it up, so I used the online service to schedule a redelivery. I received a confirmation number, but the mail was never redelivered. Its status still says that redelivery is scheduled for March 10th. It's March 19th. When I call the number for the local post office, no one answers. When I call the 800 number, it hangs up on me after giving me run around choices that don't help. How can the status be released and resolved so that this mail will be redelivered to my front door? I'm not very far from the mail center so it isn't very out of the way for the carrier.

    Mar 19, 2021
  • anon

    My attorney sent me a certified mail which I have to sign to receive it and he did not came to knock on my door he just left the orange slip in the mail, I have cameras and a ring( camera ) and I checked all day the day he supposedly came to knock the door which he didn’t

    Mar 19, 2021
  • anon

    Hello, I have recently used the mail service to pay for a credit card bill for bank of America but was notified it never got posted. I always make sure to write down that I have submitted a payment and so I am wondering if something happened with the mail. Any help would be very much appreciated. I do not want to keep paying late fees due to errors in mail.

    Mar 19, 2021
  • anon

    I shipped a package someone bought on February 20th 2021. On the 22nd it said it was returned to the sender (which is me) and it’s been a month I haven’t received it. There was a up to 50$ insurance on the receipt and the lady had sent me 35$ for the package that I sent. She wants her money back, I need to know where the package is and how to receive the insurance money that was with it. Where is the package?

    Mar 19, 2021
  • anon

    I haven’t received important mail from my school that I’ve been expecting. It’s been a week since they sent it out and usually takes a few days

    Mar 19, 2021
  • anon

    On February 16, 2021, I sent priority mail 2-day box to Monroe, CT 06468 weighing 18lb 14.8 oz. , Expected delivery date 02-19-2021k, TRACKING NUMBER 9505 5110 0981 1047 4145 39 iNSURANCE INCLUDED (UP TO $50.00) PRODUCT ACTUAL VALUE : $60.00 MY SHIPPING EXPENSE: $28.85 MY TOTAL LOSS TO BE REIMBURSED: $98.85

    Mar 19, 2021
  • anon

    I believe I am missing mail, I have bday cards that never arrived. I've had mail problems before,it was last year about this time, someone had my mail directed to Chicago. I have no holds or change of address,I have lived here 30+ yrs,not moving. Please help Martha T Martinez

    Mar 19, 2021
  • anon

    Martha, Same here. My personal birthday cards, christmas cards and letter from a friend have all gone missing. Don’t know why. Or where

    Mar 22, 2021
  • anon

    Hello I have a Credit Card and a Check from Capital One that should have been in my mailbox a week ago that has not shown up in the United States Postal Informed Delivery I'm signed up with. These postal parcel are very important to my well being and I need them both for my medication.

    Mar 19, 2021
  • anon

    Spent extra money for certified mail on March 3rd 2021 ( going to my landlords), it's March 18th 2021 now and he still didn't get it. Tracking number still says that it's in transit...sent it out in the same town that he lives in. I could of just dropped it off myself and saved my money. Very sad. Times are hard enough.

    Mar 18, 2021
  • anon

    Informed delivery showed my stimulus check with mine and my husbands name on it got delivered to our old address and not our current.

    Mar 18, 2021
  • anon

    I have no recieved my important mail in 3 week. I recently moved and I havnt gotany mail.

    Mar 18, 2021
  • anon

    So it has been over a month and neither me or my boyfriend have gotten mail. We were wondering if we can get this issue fixed because i actually had to get one of my W2s sent to my moms in another town because of us not getting any mail what so ever. We are not even getting junk mail. Please help us.

    Mar 18, 2021
  • anon

    We have not received any mail in over three weeks!

    Mar 18, 2021
  • anon

    I have not recieved any of my mail including work related mail, aswell as the second stimulus check, along with many other things i have been waiting for goin on several months now please contact me! This issue needs to be fixed!

    Mar 18, 2021
  • anon

    We have informed mail and every time a check is scanned to be delivered it disappears for two day to a week time. Please explain

    Mar 18, 2021
  • anon

    I have had a informed delivery change of address since 01/03/21... My account keeps going down but has not went past 4 being soon delivered.. I have been to both zip code PO and given a number for another for which the person give me some bs answer.. all pushing the blame... I WANT ALL MY MAIL! I get like 4 other peoples mail that doesn’t even live here and hasn’t in a longtime! I WANT MY MAIL!! All if it!! Here it is 03/18/21 and I got something a week ago from January 5th.. I WANT MY MAIL!!!! Stop blaming Covid and put blame where it lay... I WANT MY MAIL!! ALL OF IT!!!

    Mar 18, 2021
  • anon

    I haven't received mail in a month

    Mar 17, 2021
  • anon

    im having the same problem no maile in over a month

    Mar 22, 2021
  • anon

    My husband and I moved from 30312 zip code to a 30317 zip code in Atlanta, GA. We set our mail to be forwarded starting Feb. 15th. It is now over a month later and we still have not received our mail. Where is it????? Why is it taking so long???? I’ve spoken to both mail carriers and they received the notice to forward. Please advise.

    Mar 17, 2021
  • anon

    My whole street does receive mail over 3 times a week.We sit and wait for the postman they do not even come down our street.If we have mail going out it doesn't.We have tried to call our local office without any results our last mail delivery was 5 days ago

    Mar 16, 2021
  • anon

    I live in Pacific Grove , Ca. 93950 and over the past few months or mail doesn't arrive for the day and/or doesn't arrive until very late in the early evening. We have had mail that we have sent that credit card company haven't received and there is no record of this., What is going on? Can you please explain this. We have always supported our local Postal Office but this is unacceptable. Please advise on what what we should do to get this resolved. Thank-you, Charles and Christina Hunt

    Mar 16, 2021
  • anon

    I have not been receiving items sent through the mail. The items appear on my informed delivery but I will only get a few that appear on my informed delivery email in the actual mail. I am missing important pieces of mail- all that include checks in them. This is the second time this has happened. The first time was in January- the letter was post marked on 01/06/2021 and my informed delivery sent the email to me saying it will be delivered on 1/08/2021. I got all the letters in my informed delivery except the one. This happened also today- I was supposed to get 3 letters all post marked 3/12/2021 and show up on my informed delivery email saying they will be delivered today, but indeed these 3 pieces of mail were not delivered and all the rest on my informed delivery were. All of these letters I am missing- 4 total include checks in them.

    Mar 15, 2021
  • anon

    I have not been receiving items sent through regular mail. The items appear on my informed delivery but are never delivered. I am missing a piece of mail from my doctor's office containing important prescription documents.. The letter was postmarked on 3/2/21 and appeared on my "Informed delivery digest" on 3/5/21. A similar scenario occurred with a check I was expecting in February. It appeared on my delivery digest but never arrived.

    Mar 15, 2021
  • anon

    I moved and didn’t change my address with a company that continued delivering and charging me for packages. We notified the landlord requesting the packages with no response. It’s been months and the packages haven’t been returned. What can we do to receive these packages since it’s a felony to open or keep someone’s mail.

    Mar 15, 2021
  • anon

    I cannot locate my mail. The mail carrier just took it upon himself to stop

    Mar 15, 2021
  • anon

    I have not received my forwarded mail

    Mar 15, 2021
  • anon

    have not received mail in over a month

    Mar 15, 2021
  • anon

    My job sent my check but it isn't here yet..

    Mar 14, 2021
  • anon

    It's been months since I received a piece of mail I did an address change from a p.o box back to a home address still nothing all my mail and stimulus is lost

    Mar 13, 2021
  • anon

    Me and my wife moved from our old apartment to a new one in a different city and we changed our mailing address but still not getting mail expect local.

    Mar 11, 2021

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