With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    Our mail carrier does not deliver mail on somedays and orher day wrong mail in my box not for people om my steet

    Apr 05, 2021
  • anon

    I have received my mail in two weeks.

    Apr 05, 2021
  • anon

    I haven't gotten my mail what is going on?

    Apr 05, 2021
  • anon

    My mail hasn't been delivered since April 1, 2021

    Apr 05, 2021
  • anon

    My mail has been 2 weeks behind causing bills to be paid late this is unacceptable.

    Apr 03, 2021
  • anon

    I am receiving mail every 3 days. Because the mail piles up when it is delivered some pieces are getting lost. I receive a workers comp check every week and i am not getting every week. I see it on informed delivery but it is not getting to my mail box which is a private house.

    Apr 03, 2021
  • anon

    This is second time in a week my mail wasnt left we have large boxes on our mail box. Been here 17 years this is first time ever happened to me. What is going on? Now i have too go to post office again. It better be there where ever there is?

    Apr 03, 2021
  • anon

    The most Simplified and sufficient way to find where my mail has been going for quite some time, thank you for the time that’ll be invested helping me sort this out! Thank you!

    Apr 03, 2021
  • anon

    I have not received mail since September ! Please someone help ! I’ve been waiting for credit cards I been approved for I been waiting for paperwork ! All the companies say is it’s been returned please help?

    Apr 03, 2021
  • anon

    Been out of town for 3weeks a month and came back haven't got any mail i think somebody been going thru my mail

    Apr 03, 2021
  • anon

    I haven’t gotten mail in 4 days?

    Apr 02, 2021
  • anon

    Where is my mail

    Apr 02, 2021
  • anon

    i been waiting over a month for my mail

    Apr 02, 2021
  • anon

    My mail has been dropped off at the post office to be mailed. My internet bill has not been sent to them or my Romans bill.

    Apr 02, 2021
  • anon

    I have not had mail delivery March 31 and April 1, and there is no longer phone access to speak with a live person on number that used to be in service, 800-234-1121. I don’t believe any mail delivery for my neighbors, either. As an out of state guardian, I depend on regular mail delivery, as I am sure we all do. The excuse for non-delivery for 1-2 days was a recorded message about COVID-19 impacting delivery and post offices being short staffed, however now, April 2, 2021, COVID contraction is at its lowest in over a year. So what is the real reason for lack of delivery now?

    Apr 02, 2021
  • anon

    After a year of going on 12 hour days, 6 days a week the work force is wiped. New hires come on and leave within weeks when USPS management try to force 7 days a week on them and 12 hours a day. In my particular station we have two out with cast after falling in the dark when working past 12 hours. Even with COVID numbers turning a ship does not turn on a dime. Think of the backlog like the ships pilled up waiting to get through Suez Canal.

    Apr 03, 2021
  • anon

    I was suppose to receive 2 pieces of mail on the 12th, of March, but the mailman thought the previous person who stayed in my apartment was still there. The follow week I went to the post office and they said there was no mail. How do I find my mail.

    Apr 02, 2021
  • anon

    It says on page usps couldn't deliver check y'all guys work for usps what's the deal y'all should know the addresses and return it to irs what now what check was it I mean dam really. .

    Apr 01, 2021
  • anon

    It’s normal here around 3pm , it’s 5pm and still not here

    Apr 01, 2021
  • anon

    I have not received my mail in 3 days!

    Apr 01, 2021
  • anon

    Good afternoon, I believe it has been a while since I have received any mail. I know I mainly receive my bills and small things but usually they occur every other day and I feel like it has been a while since I received anything. Is there a way to verify if my mail is not being delivered and what area I would need to contact or go to to receive my missed mail? Thank you

    Apr 01, 2021
  • anon

    No mail delivered in 4 [four] days. WHY?

    Apr 01, 2021
  • anon

    Winter Springs,FL We haven’t seen our mailman for days, is something going on?

    Mar 31, 2021
  • anon

    Our mail carrier stopped delivering to our duplexes. No dogs or anything. Tried calling post office just recording about covid. No mail for a week no soc sec check. Who do we contact?

    Mar 31, 2021
  • anon

    My mail have not been around my neighborhood

    Mar 31, 2021
  • anon

    Were is the mail man we have different people

    Mar 31, 2021
  • anon

    My mail was supposed to be here overnight it’s been 2 days I still haven’t got my mail I need it ASAP

    Mar 31, 2021
  • anon

    Hello i have not recieved any mail since september 2020 and do not know the reason why my job mailed my w2 and they were sent back twice from post offic due to bad address and i have lived at this address for 5 years. There is no theft going on my mail is just being returned to sender please help

    Mar 30, 2021
  • anon

    I have informed delivery and often I do not get my mail. I am on day three of getting images but have not gotten any mail. Most often I only get mail delivered at best three times per week.

    Mar 30, 2021
  • anon

    I have the informed delivery app and it said i had mail today, and theirs not been anything put in my mail box today, never even seen a mail carrier. wheres my mail...

    Mar 29, 2021
  • anon

    I want to know where my mail is!

    Mar 29, 2021
  • anon

    Me and my father have the same name, and all of my mail goes to my father's address athough it has my address on it. Since we have the same name, my stimulus check got sent to his house and I believe he cashed it. I really need to make sure the post office sends me my mail with my address to my home and not his. Thank You

    Mar 29, 2021
  • anon

    Mail women drive up the street fast pass every mail box never came back came the post office phenix city ala starting at 5.oopm no answer here it now 7 no mail women

    Mar 29, 2021
  • anon

    I have not received any mail in 10 days. I signed up for the USPS INFORMED DELIVERY and have received daily emails with scanned mail photos but nothing is being delivered to my address.

    Mar 29, 2021
  • anon

    I have lost money due to not receiving my mail I am an informal daycare provider I get my vouchers through the mail I done lost money due to my mail not arriving we're supposed to be I am behind in my mortgage payment due to the fact my mail have not arrived and this is kind of stuff because ain't nobody paying me the money I lost so I need to be able to find out when my mail is going to come or is we going to have a mail carrier to bring out mail.

    Mar 29, 2021
  • anon

    For three weeks we receive mail once or twice a week at most. Paid my administrative staff to sit down stairs and watch for our postal worker today. He pulled up, and left. No delivery attempt

    Mar 29, 2021
  • anon

    Have not received 2 out of 3 checks that was supposed to be delivered

    Mar 29, 2021
  • anon

    Disgusted with the USPS and our government. Our place of business has had ZERO pieces of mail delivered since 3/24/2021. When I called the local post office they said our mail carrier "returned today". In my mind, that seems like that post office has been holding our mail for days without our knowledge and did not have anyone to fill in. Terrible.

    Mar 29, 2021
  • anon

    I haven’t been getting my conservative papers, The Epoch Times and The Catholic Register in the past month. It’s really been since the election that the delivery of these 2 papers have been sporadic. Called the papers , subscriptions don’t run out until fall and the papers have been sent out on time. Somewhere my papers are getting lost or thrown away while on route to my house. I suspect the latter. The Catholic Register last week put it in a white envelope and send it, I got it in 3 days. Liberals are in charge now so I suspect they only want their messages sent. Thank you.

    Mar 29, 2021
  • anon

    I have been waiting three weeks for time sensitive letters sent by Illinois Department of Employment Security. They mailed them out on March 8th, 2021.

    Mar 28, 2021
  • anon

    Four days in a row (March 24th, 25th, 26th, & 27th) with no mail delivery

    Mar 27, 2021
  • anon

    Um yeah yesterday i saw the mail man but he rode right past my street/block no one on my street got delivered mail today i didn't see the mail man at all but i had 6 pieces of mail in my informed delivery but i didn't receive any what's going on

    Mar 27, 2021
  • anon

    Has the mail in my neighborhood been delivered yet today? Expecting stimulus today but nothing in my mailbox. Need to know if the mail person has been to my address yet today?

    Mar 27, 2021
  • anon

    what's going on with the usps? IRS mail not arriving. I receive a notification last March 19th about an IRS mail coming but never got it up until now

    Mar 27, 2021
  • anon

    My sister's birthday was a week ago, and she still has not received all her mailed birthday cards. I have not received mail in two days, nor has my carrier picked up my outgoing mail in those two days, which mail needs to be postmarked by tomorrow! I know why this is happening and it is a disgrace! As a taxpayer, I demand the government reinstate full USPO service and look at cutting costs elsewhere. I have some suggestions where those cuts can be made.

    Mar 26, 2021
  • anon

    I signed up for USPS INFORMED DELIVERY, I LIVE IN BRIDGMAN MICHIGAN. I WAS SUPPOSE TO RECEIVE A CORRESPONDENCE FROM THE IRS AND THE ENVELOPE CAME IN 3/22/2021, I NEVER GOT THE PIECE OF MAIL, I CALLED MY LOCAL POST OFFICE AND THEY SAID THEY COULDN’T TELL ME WHAT HAPPENED TO IT, I TOLD THEM THE IRS MAILED ALL MY STIMULUS CHECKS AND I HADN’T RECEIVED NOT ONE OF THEM, THE POSTAL LADY JUST LAUGHED AND ASKED ME IF IT LOOKED LIKE A CHECK AND I SAID YES BUT TOLD ME TO CHECKTHE NEXT DAY AND IT STILL NEVER SHOWED UP! FOR ALL I KNOW THE WOMAN ATTHE POST OFFICE COULD HAVE STOLEN MY STIMULUS CHECKS

    Mar 26, 2021
  • anon

    We have had no mail delivery for three days: March 24, 25, 26.

    Mar 26, 2021
  • anon

    Hi we haven’t received any mail in 3months and trying to see what going on

    Mar 26, 2021
  • anon

    I would like to know where my mail is going

    Mar 26, 2021
  • anon

    why haven't i received any mail in weeks ibeen living at my address over 20 plus years

    Mar 25, 2021

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