With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    No mail pick up Saturday now no pick up Tues... PLEASE someone call your 1-800 "customer service" joke line and TRY to get anyone to list to a problem... LET'S GIVE ALL USPS EMPLOYEE'S A BONUS AND FULL BENIFITS FOR LIFE FOR THE EXCELLECT SERVICE BEING PROVIDED...... I THINK YOU KNOW WERE THIS COUNTRY IS HEADED.... PLEASE CANCEL MY MAIL SERVICE, CREDIT MY TAX BILL AND WILL USE EMAIL FOR ALL FUTURE CORISPONDENCE tHANKS FOR NOTHING !!!

    Apr 13, 2021
  • anon

    I have not received mail in two weeks I do not know where my mail is going but I am not getting it bills are due and I have no way of paying them

    Apr 13, 2021
  • anon

    Hello Shonda. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 14, 2021
  • anon

    Me and my girlfriend moved to a new house exactly 1 month ago we put a change of address in 15 business days ago we still have not received 1 piece of mail all are bills are late we are freaking out we’ve went to the old post office by the old house and to the new one and they just keep telling us to wait and being very rude not wanting to take a second and help us I’ve tried calling the number 3 times they hung up once and never called back like it was supposed to the other times so I am completely freaking out please please please help me figure this out I don’t know what else to do thank you

    Apr 13, 2021
  • anon

    60616 gets mail twice a week. Unacceptable!

    Apr 13, 2021
  • anon

    Him I was supiste rssive my drivers license in the mail but the mail man send it back where can I go if I was already at the dmv

    Apr 13, 2021
  • anon

    I am losing faith in our mail system. This is the third time my bills have not gotten to their designation! I felt like I was supporting our mail system by not using pay online bill crap. But now the Mail system is screwing up my credit by not delivering my bills payments on time or losing them completely!What can I do about this besides stop using the Postal Service I have missing checks floating around this world now thanks to our mailing system

    Apr 13, 2021
  • anon

    I have been waiting for a new credit card since Feb 25th and another since March 10th and nothing has arrived. I confirmed with the CC companies that they were sent and the dates they were sent. I tried mailing something from my local Post Office to Texas, and that hasn't arrived either. I have no doubt other mail items are also missing.

    Apr 13, 2021
  • anon

    My postal app said i was suppose to receive an important mail but i didnt receive it. I went up to postal service and they said they dont have time to look for it and that i am wasting there time. They said im a liar bc i said our normal person has not been delivering our mail. And kick me out of there.

    Apr 13, 2021
  • anon

    Our mailman only comes on Mondays unless it is raining then does not come at all.

    Apr 12, 2021
  • anon

    I did a change of address and since then I have not received one shred of mail in my mailbox. I have important letters that I am waiting on and I need this fixed ASAP!!!!!

    Apr 12, 2021
  • anon

    I did a change of address and it's been 5mos that i have not recieve my mail or my stimulus check! Can you help me track my mail?

    Apr 12, 2021
  • anon

    I have not been receving mail for about a month now. I've got important things in waiting on and event waiting on a package that says it was delivered but I did not get it. What is happening and where is my package and mail?

    Apr 12, 2021
  • anon

    Hello Jorge. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 15, 2021
  • anon

    i only receive mail from local non other wise

    Apr 12, 2021
  • anon

    I changed my address with Usps a week before I physically moved and I am not receiving any mail! It’s been a month!

    Apr 12, 2021
  • anon

    Not receiving husbands mail did a change of address for son me and husband I am not receiving my Husband Anthony Munoz mail

    Apr 11, 2021
  • anon

    I don't want to say someone is stealing my mail but I am suspicious something is going on. Almost every time I order something that comes internationally off of a reputable site I never receive my mail. ALSO, for the past 6 months or year or two my mail is always late. I am the only person in my home who is not receiving my mail on time. COVID CANT BE AN EXCUSE FOR EVERYTHING I ORDER. NO ONE ELSE IN MY HOUSE HOLD HAS THIS PROBLEM ONLY ME!! IS THERE SOMETHING GOING ON WITH MY MAIL?? WHY ME?? WHAT IS THE DEAL?? I KEEP CHEWING PEOPLE OUT FOR MY MAIL NOT GETTING TO ME AND I KNOW THIS CANT BE EVERYPACkage I order!! Its infuriating!!

    Apr 11, 2021
  • anon

    Why is not my mail getting delivered day to day and especially on weekends?

    Apr 10, 2021
  • anon

    My VA meds are missing.It says Delivered in/at mail box. Not there.

    Apr 10, 2021
  • anon

    I haven't received 2 items that were coming in from my customers I run a small business out of my house and it has been over 2 weeks still have not gotten them at all

    Apr 10, 2021
  • anon

    Not getting our mail for our new business

    Apr 09, 2021
  • anon

    Sent money order regular mail.. Ten Days Required wait.. still not to destination.. procedures from this juncture..

    Apr 09, 2021
  • anon

    I have not been receving mail for about a month now. I've got important things in waiting on and event waiting on a package that says it was delivered but I did not get it. What is happening and where is my package and mail?

    Apr 09, 2021
  • anon

    I haven't received my mail for almost a week. What is going on. Half of it is missing.

    Apr 09, 2021
  • anon

    I have not received mail for 3 weeks straight. I need my mail to go to my box.

    Apr 09, 2021
  • anon

    I'm not getting my mail what's going on been 3 weeks and I haven't received any mail at all

    Apr 08, 2021
  • anon

    Where’s my mail for two weeks I had no mail plz plz plz help me too bad every thing goes messed up to my bill and stuff.

    Apr 08, 2021
  • anon

    Longest delivery time, I have ever seen. I sent a $50 gift card from Denver, CO to my nephew in Austin, TX, 2 years ago - he has yet to receive it.

    Apr 08, 2021
  • anon

    I wrote a letter/my boyfriend wrote a letter to me 4 weeks ago and I still have not gotten jt

    Apr 07, 2021
  • anon

    Are the mail carriers on strike or something..informed delivery had been informing but haven't received any mail in about 5 days. Newport news Va.

    Apr 07, 2021
  • anon

    Hello Latonya. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 14, 2021
  • anon

    It has been 15 days and I have not received a 0.70 ounce metered small rigid letter. I am wondering if I will ever get it. Thanks.

    Apr 07, 2021
  • anon

    I have been waiting for my mail for over a month. I need some answers!!

    Apr 07, 2021
  • anon

    My mail never arrives anymore. Informed delivery has tons of items listed and most days nothing arrives. Zip 70130. What is going on? Half my mail for the week doesn’t come anymore every month...

    Apr 07, 2021
  • anon

    USPS did not deliver my mail on Monday or Tuesday but I receive my informed consent email every day telling me what mail I’m getting. They (the nail woman) finally show up today but didn’t have the mail from Monday and Tuesday. I give up. The one time I’m expecting something very important that’s going to help put food on my table and I can’t get through to anyone to help me.

    Apr 07, 2021
  • anon

    I would like to track my mail to that was sent on the 26th I never received it

    Apr 07, 2021
  • anon

    Haven't gotten my mail in over a week.

    Apr 07, 2021
  • anon

    I only received one piece of mail out of two

    Apr 07, 2021
  • anon

    Love my mail

    Apr 07, 2021
  • anon

    our postal worker on New Hampshire is always late. sometimes i’ll see them delivering after 10pm even though they marked our mail/packages as delivered at least 4-5 hours earlier than they actually get here...only 2 of 3 of my mail came yesterday via Informed Delivery...the 3rd was my stimulus card...how is it all my mail is delivered except the one of monetary value? usually if some of my mail is late, ALL of it is late..except this time.

    Apr 07, 2021
  • anon

    our postal worker on New Hampshire is always late. sometimes i’ll see them delivering after 10pm even though they marked our mail/packages as delivered at least 4-5 hours earlier than they actually get here...only 2 of 3 of my mail came yesterday via Informed Delivery...the 3rd was my stimulus card...how is it all my mail is delivered except the one of monetary value? usually if some of my mail is late, ALL of it is late..except this time.

    Apr 07, 2021
  • anon

    We have not received mail in four days why not??)? My check was suppose to be here Monday I don't know what to do! I call the post office and it's just ringing no answer

    Apr 07, 2021
  • anon

    Informed Delivery was suppose to make ppl feel comfortable knowing whats coming to their mailboxes. When important mail shows on the app, I figured it would be in my box. I haven't received any mail in 4 days. But informed shows that I do have mail. I've selected mail not received, and filed a claim. No one has yet gotten in touch with me. This is unacceptable on ALL LEVELS. So upset. 89119 zip code

    Apr 07, 2021
  • anon

    I don’t know where any of my mail is

    Apr 06, 2021
  • anon

    I Haven’t received any mail since February 2021.... Hellllllllpppppppppp

    Apr 06, 2021
  • anon

    WHY IS A COMMUNITY OF 1000. PEOPLE DONT HAVE A MAIL DELIVERY ANYMORE!!!COLLFEGE PARK 30349..

    Apr 06, 2021
  • anon

    Helllo my name is Bryan kearney i have informed delivery on my phone my problem is the mail man havent been on the 1800 block of mcculloh in a week not just i didnt get my stimulus check i havent received any mail oh yes my check was sent out this week your informed delivery never scanned my 600 dollar check in informed delivery i really would like too have some answers cause this is ridiculous can i please have my mail and my stimulus check that was sent out its not fair or right oh yeah i was saying when i got the 600 dollar check informed delivery said i had no mail comming that and i got it thats crazzzzzzzzzy

    Apr 06, 2021
  • anon

    I put in a change of address on March 15th. I have yet to see any of my mail forwarded to my p.o box.

    Apr 06, 2021
  • anon

    Where is all my mails? Mails are missing for my kids Chansom Vang, Soloris Vang, husband Cheng Vang and myself. I haven’t received Andy mails for over 2-3 months.

    Apr 05, 2021

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