With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I haven't received any mail for six days. I understand I am on a "training route," but that is no excuse. I haven't even gotten junk mail. I am waiting for very important documents. What is going on with the USPS?

    Apr 21, 2021
  • anon

    I AM NOT RECEIVING MY MAIL.

    Apr 21, 2021
  • anon

    I have not had any mail delivery since April 14,2031 I have Mail I see it on informal delivery. I get home nothing,

    Apr 20, 2021
  • anon

    Have not received my mail in 2 days

    Apr 20, 2021
  • anon

    I haven't been receiving my mail in 7 days can't get no response from anyone

    Apr 20, 2021
  • anon

    I'm missing mail in I can see it on my email each day but it's not being delving each day

    Apr 20, 2021
  • anon

    I have tried numerous times to contact the USPS regarding the fact that in the past 4 months, we go 3-4 days a week with no mail delivery or outgoing mail picked up. Every time I have typed information, when I tap on NEXT or SEND, the page freezes.

    Apr 19, 2021
  • anon

    I had a mail that was supposed to arrive on 4/13/21 according to Informed Delivery notification. Went to my local post office a week later and the clerk said they could not do anything because it does not have a tracking number. Basically she kinda hinted "tough luck". It sucks!!

    Apr 19, 2021
  • anon

    I it is 5:21 and I have not gotten any mail. I had packages that were out for delivery and nothing has come. Our regular mailman is out because of a new baby in the family and on called off. The route was slip up and I have gotten nothing. I call the local office and she said we would get mail by 6, It is now 5:23 and not mail.

    Apr 19, 2021
  • anon

    I reported missing mail over 7 days ago. It is from the Golden Gate Bridge and it is a bill to pay the toll for crossing the bridge. I want to pay the fee and avoid late charges. Where is my mail?

    Apr 19, 2021
  • anon

    Been a whole month no mail. No bills no junk nothing wish I could get some one one the phone

    Apr 19, 2021
  • anon

    Hi, I have not recieve certain bills in my mailing address. Farmers insurance it has been several months I have not recieve that specific bill in my mailing address. I live in the Philadelphia. area.

    Apr 19, 2021
  • anon

    Good morning I didn't recieved my letter mail already one week I just wonder where is it could you please check it for me please

    Apr 18, 2021
  • anon

    I haven't received my mail in 5 days.

    Apr 17, 2021
  • anon

    I have not received any mail now for two weeks or more.

    Apr 17, 2021
  • anon

    Hello Logan. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 21, 2021
  • anon

    My bills didn’t get paid due to lost mail. I need to know where this mail is

    Apr 17, 2021
  • anon

    I have not been getting all of my mail. I don't know if it being stuck in wrong box but i am missing a few items. Yes it up to 30 days overdue.

    Apr 17, 2021
  • anon

    I have not recieved any mail for 2 weeks, nor seen the mail man in our street , would like to know where my mail is

    Apr 16, 2021
  • anon

    I sent out 4x6 padded envelopes a month ago, but I didn't put a return address on them. Some were received with postage due. Is there anyway I can get them sent back? By submitting my return address? Thank you for your time.

    Apr 16, 2021
  • anon

    I mailed a check to State Farm on 3/13/21 and they never got it

    Apr 16, 2021
  • anon

    Hello Mary. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 21, 2021
  • anon

    Can you track another person's mail so you can see exactly who and what types of mail they are receiving without them knowing?

    Apr 16, 2021
  • anon

    I have informed delivery I had a important bill that showed up days ago that Never showed up it seems to have disappeared also I pay for a letter to be delivered priority 2-4 days for delivery it took 14 days it was lost in the system this mailing system is terrible,horrible,substandard, at it’s finest.

    Apr 16, 2021
  • anon

    Mail isn’t delivered and I get informed mail from USPS so I know that I have mail arriving. I have to wait up until 9 pm before I can lock my storm door because I have a mail shut in my front door. Mail was not delivered o 4/15/21.

    Apr 16, 2021
  • anon

    Package left with mailbox open on the street by new postal carrier. If we had not seen the carrier go by the package would be gone as we are a through street and the mailbox is right on the street. I tried to get through but keep getting busy signals or a message that doesn’t have the option I need of my package and mail being mishandled. Please someone get through to postal master about this as I get lots of packages through usps.

    Apr 16, 2021
  • anon

    We have not received any mail for the last week. We always at least receive one thing a day.

    Apr 16, 2021
  • anon

    Hi, Excessive delays for more than 10 days when mail gets to the hub or my post office. My serving post office Guaynabo 00969. I have informed delivery and it says arriving late

    Apr 16, 2021
  • anon

    Hello, everyone in our apartment complex hasn't received mail since Tuesday April 13. I do know a couple of the residents are expecting checks, so they can pay their bills. This completely uncalled for and its not the 1st issue some of residents have had.

    Apr 16, 2021
  • anon

    Missing packages. I gave two different tracking numbers that state my packages were delivered to my mailbox on April 6th. I didn’t receive either package and other neighbors state their packages never arrive to their mailbox. They also report that a postal service employee scans a package at the mailbox and then puts it back in his truck and they never get the package

    Apr 15, 2021
  • anon

    I do not understand why as a company our mail does not get delivered daily. A couple of weeks ago I received everyone's mail in my box .... the horrible part was most of this was back dated to June of 2020. We have had to tell our customers that we never received their check to us and they would have to wire it. The mail is always late and now today the mailman pulled up never got out and got the outgoing mail and left! We are one of 10 companies in my shopping strip and you mean to tell me NO ONE gets mail. This just isn't adding up at all. What can we do to receive our mail in a timely manner this has been a constant since 1/ 2019

    Apr 15, 2021
  • anon

    My address changed and I don’t know know where my mail has been going please help

    Apr 15, 2021
  • anon

    it's been 4 Days i have not got no mail i like to no why

    Apr 15, 2021
  • anon

    Your spelling is horrible

    Apr 16, 2021
  • anon

    I have not received any mail in 4 days I have also not received any notification of mail

    Apr 15, 2021
  • anon

    i don't know what they are doing to my outgoing mail but in the last 8 months i have 4-5 bills I sent money orders and they never got to where they were going and the money orders were never cashed so that means they were not stolen more likely trashed the thing is to get a refund a have to pay 15 bucks so I'm out 15 bucks each money order

    Apr 15, 2021
  • anon

    Don’t real people work here anymore? It’s ridiculous. Mail has been messed up over two months

    Apr 15, 2021
  • anon

    I need to no who to talk to IV been waiting for a important letter and it showed up as comming and arrived of my phone and it was not in my mail box once I check it now I need to no is my mall at the post office or what did the mail main do with my mail as I never got my mail should I go to the nearest post office and check or call or what do I do

    Apr 15, 2021
  • anon

    I was wondering why my mail didnt arive today

    Apr 14, 2021
  • anon

    All mail has been delivered to my PO box except for letters from the Social Security Administration. I have confirmed with my SSA office that the letters have been sent to my PO Box, and only mail from the SSA has not been arriving.

    Apr 14, 2021
  • anon

    Why didn't the mail go on our street? It's 4:30pm in the afternoon. This isn' the first time this has happened.

    Apr 14, 2021
  • anon

    Hello I was wondering why I haven't seen getting any of my mail. I changed my address back in March. Can someone please get back to me ASAP

    Apr 14, 2021
  • anon

    I was just made aware that my new mail carrier is refusing to bring us mail unless we put our names on our mailbox. I have lived at this home for almost 5 years now, and have never ever had an issue before this. How do i get my mail that they have been holding and refusing to drop off?

    Apr 14, 2021
  • anon

    Hello Emily. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 15, 2021
  • anon

    I have not received important mail. I've called all senders and all say they sent my mail but yet haven't received anything !!!!!!!!!!!! Someone in the usps needs to get fired !!!

    Apr 14, 2021
  • anon

    Yes I was wondering why I haven't receiving my mail. It's been over a month now. And I changed my address in March

    Apr 14, 2021
  • anon

    Haven’t received my mail in 6 months. Been to local post office twice and no help. Your online service will not pull up on my phone. I need to know who is getting my bank statements and stimulus checks.

    Apr 14, 2021
  • anon

    I have USPS informed delivery and on Saturday it showed me I was supposed to be getting a piece of mail from Illinois Department of employment security. I have yet to receive it and I have received mail that has shown up on USPS informed delivery after the mail that was supposed to show from employment security. So I am trying to figure out where that letter is. Thank you.

    Apr 14, 2021
  • anon

    I have the same issue i have informed delivery and was supposed to receive something on 4/15/21 and have yet to receive it.

    Apr 17, 2021
  • anon

    I was not getting my mail so I have paid for a po box . I'm going into 3 years and I still can't get my mail. It's coming up for renewal again. Im praying and trying to be patience. Th ed devil is a liar.

    Apr 14, 2021

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