With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    ged I have been waiting on packages to be delivered that are PRESENTLY AT THE POST OFFICE for 2 weeks. Now I’m finding out that MORE of my packages may be going there also... and I can’t get in touch with anyone to see what’s going on. I am too upset.

    Dec 09, 2020
  • anon

    I live in Gahanna Ohio and I have not received my weekly people magazine which I get on a Friday or Saturday afternoon. How should I go about this with the post office if it doesn’t show up today???

    Dec 09, 2020
  • anon

    I’m in NYC, have not received any mail for 5 days now. Yesterday and today, I been checking the mail downstairs 5 times, and don’t think the mail man came at all for the past 2 days. I’m expecting an important letter that was sent on 11/27/2020 from another state and still have not received yet. What has been going on?

    Dec 08, 2020
  • anon

    Have not received mail in three days

    Dec 08, 2020
  • anon

    I changed my address from Illinois to Mesquite nevada. It's been 3 weeks still no mail from my old address

    Dec 08, 2020
  • anon

    In Brooklyn, Ohio (44144) the local post office has stopped delivering packages in my apartment complex. They leave pre-printed slips (unofficial) in the mailboxes telling the residents to pick up their mail at the post office. When you check the tracking on your package, it states 'No Secure Area', which is a lie, because the building is secure. Also, they say they don't deliver to the building because of 'security reasons' yet when I open my door I don't see the mangled bodies of Amazon, UPS, and FedEx employees lying around. All I see are packages left outside apartment doors. No one bothers them. My complex is full of elderly and handicapped residents who have no way of going to the local branch to pick up their packages.

    Dec 08, 2020
  • anon

    Perhaps they are writing your zip code backwards.

    Dec 20, 2020
  • anon

    I have not received any mail in 5 days the mail person has not been at the apartment bld I know because the last mail person didn't close a door and it is noticeable I have a VA check and bills in the mail it is also close to Christmas during the election season we received lots of vote for me mail why cant I get first-class mail in a timely manner I have sent a e mail before about missing mail I still haven't received a response about my missing mail yet I sent the text over 2 months ago

    Dec 07, 2020
  • anon

    I was sent a check from a county that borders mine. Literally less than 20 miles apart. And haven't received my letter. Its been 2 weeks. A letter sent that close should be here in 2 days. I've been receiving mail notifications and haven't gotten no mail.

    Dec 07, 2020
  • anon

    I called in my prescription on November 19th. It wasn't processed until November 30th. This is December 7th and I have still not received my medicatiom.

    Dec 07, 2020
  • anon

    I haven’t received my mail since dec 1st and I have the Usps delivery notification, keeping me updated with my mail & haven’t received no mail & it’s Important pieces of mail I need

    Dec 07, 2020
  • anon

    If a postal employee puts my mail in someone else's box and they take my mail home and then give my mail to another person, what am I supposed to do? Is there any legal action I can take? I just had a local drug dealer bring me my mail that they got from someone who said they had gotten my mail in their box. What do I do about this???

    Dec 07, 2020
  • anon

    hi i recently sent a letter to another state and they have yet to receive it, it's been a week and same for me i was supposed to be receiving a letter from new jersey but it's been about 2 weeks and i still haven't gotten it :/

    Dec 07, 2020
  • anon

    Hi, I and my parents have buy a new house and have apply change a new key mailbox but when we change a new address with Driver Licenses and some else ex: Banks; We don't receive my new Driver Licenses and or letter; First; I think have some problems with my ID/DL and feel back to re-send it but from now only my mom receive into us together apply re-send. So, can you explain or asker me why to help us? The special time with COVID-19? This problems in 3 months and we just receive bank statement with promotional letter. Thank you.

    Dec 06, 2020
  • anon

    While moving 11-6-2020 I put a hold on my mail at Tallmadge,Oh post office. I received one piece of mail 11-15. I checked my mail and decided it's time to do a change of address so I did. I am getting calls from people on time sensitive mail from IRS to Medical docs. I am not getting my mail. I moved to Stow Ohio which isn't far from Tallmadge. Please help.

    Dec 06, 2020
  • anon

    Was mail delivered today to area code 77082, it was after 4:30 pm when I saw our carrier but he never got out of his truck. He gets our Apartment complex on Richmond Ave in Houston Texas and just takes a break. Often times he never even shows please someone look into this, I have filled a complaint but it seems nothing is getting done. (77082)

    Dec 05, 2020
  • anon

    Yes my mail in Houston has also strangely enough not being delivered as it's suppose to, my biweekly unemployment check comes on different days. And I know for a fact our mail carrier sometimes doesn't even come on some days. (77082) As of today my check is officially 3 days late.

    Dec 05, 2020
  • anon

    Want to find out have my mail been sent to west memphis ar post office

    Dec 05, 2020
  • anon

    I live in Lansdale and have received mail only once in the past week!!! I always get mail...bills, SNAP benefit mail, government mail, even junk mail has not come....What in the world is going on??? Where is my mail???

    Dec 04, 2020
  • anon

    I have not received any mail in 2 weeks. I like in Austin, TX. I like in an a multi-family building (a quad-plex). At the very least, I have gotten some junk mail or things addressed to previous residents every single day that I've lived here, until now. I am not receiving many important bills that I need to pay.

    Dec 03, 2020
  • anon

    I have not received important mail (that I should've gotten already) in OVER 3 weeks now. My complaints have gone unanswered from the Bedford, Ohio post office to no one answering my complaints about cases I had filed. I've been having this same problem with this post office for 7 years now. Even had someone steal my identity and opened up all types of accounts in my name because my mail was placed in the wrong box in a different building. I just want my mail so I can handle my business. I don't understand why I have to go through this every year. I feel like it's being done intentionally.

    Dec 03, 2020
  • anon

    Three weeks ago the mail carrier in my block has not been bringing my mail. I usually had mail daily and not days go on and don't receive anything. A man who leaves near by my block came over yesterday to my house to drop off some of my mail, he and said that my mail was in his mailbox. What's goin on? I haven't seen the mail carrier come by. I have seen mail carrier truck pass by late at night. Please look into this. My zip code is 60623 in Chicago Illinois.

    Dec 03, 2020
  • anon

    I have not been receiving any mail in the past 4 days! there is nothing blocking my mail box or anything so im not understanding what the problem is.

    Dec 03, 2020
  • anon

    I EXPECTED a little compassion from my POST OFFICE, IN ALLYN, WASHINGTON 98524. ESPECIALLY WHAT'S HAPPENING IN THE WORLD TODAY. IM TRYING TO TRACK A PACKAGE SO I WENT TO THE POST OFFICE AND AS RUDELY AS I WAS TREATED. INSTEAD I GOT AN ANSWER, DONT YOU HAVE INSURANCE, IF YOU DON'T THERE'S NOTHING WE CAN DO.? NOTHING? THEY SAID IT WAS DELIVERED BUT NEVER RECEIVED THE PACKAGE FOR MY DAUGHTER'S CHRISTMAS PRESENT.! NOTHING. THEY SHOULD BE ASHAMED OF THEMSELVES. AT A TIMES LIKE THESE DON'T WE ALL NEED A LITTLE MORE UNDERSTANDING AND MORE COMPASSIONATE TO ONE ANOTHER. INSTEAD OF THERE'S NOTHING WE CAN DO ABOUT THIS ISSUE.,. I'm a U.S. Army and U.S. Navy disabled veteran. I never said there's nothing I can do! I gave ALL AND ASKED FOR NOTHING, ASKED FOR NOTHING! SOME PEOPLE CALL THAT BEING A PATRIOT. JUST SHAMEFUL!!!

    Dec 03, 2020
  • anon

    Today is the 3rd and my check should be here, I'm on North Oakley Ave, 43204...the mail skips days all the time in fact I didn't get any mail yesterday but it can't skip on important days. You guys are messing with people's life and bills, it's just wrong!!!

    Dec 03, 2020
  • anon

    Signed up with informed delivery and I see where I'm suppose to be getting mail and a package and I haven't received anything in days nor even seen the USPS mail truck even on our street. I keep reporting I didnt get my mail but after reading these comments it seems it is a common issue right now with entire streets not getting their mail either.

    Dec 03, 2020
  • anon

    It's almost 3 weeks now, I have not received Mail coming from out of state I sure do get my bills but that's about it.

    Dec 03, 2020
  • anon

    I have not been receiving any of my mail for about 2 weeks now . I have not moved or changed my address whats going on?

    Dec 03, 2020
  • anon

    I got sent a letter on the 27th of November and I still have not received it!

    Dec 03, 2020
  • anon

    Hello Is it to much to ask for that your delivery carriers LEARN HOW TO READ ENGLISH! This has been on going for way to long that my mail is delivered to my neighbors house not mine. It's beyond pathetic.

    Dec 03, 2020
  • anon

    I haven't received my that was mailed out by my employer a week ago

    Dec 03, 2020
  • anon

    Our mail comes later and later everyday. Somedays it is after 7 if at all. There are days when it is not delivered to our neighborhood. My husband is on workmans compensation and waiting for his short term disability checks and with no mail we are not receiving these. Pittsburgh Post Office/Mount Oliver is getting worse by the minute.

    Dec 02, 2020
  • anon

    I haven’t received my mail in over two weeks. I live in Oxford Mississippi. I need my mail.

    Dec 02, 2020
  • anon

    I live in 91730 and I’m paid everyweek by a mailed check. The mail has not run for two days and when it was coming, 8 pm delivery times. This has created a huge problem for my family. Thank you for doing whatever you have to in order for the mail to come.

    Dec 01, 2020
  • anon

    My mail man hasn't ran yet and its 7:05 PM at night

    Dec 01, 2020
  • anon

    I HAVEN'T RECEIVED MAIL FOR FIVE DAYS?!?! WILMINGTON DELAWARE

    Dec 01, 2020
  • anon

    Dead baby chicks and medications for our veterans is the reason many communities are not receiving letters. The postal service can't turn business away, but it also does not have enough healthy carriers and truck space to deliver everything that is shipped via the USPS. If something besides those prescriptions and livestock is left behind due to lack of staff then the three 2 foot long trays of letters and 4 feet of flat catalogs for an average city route takes up less floor space than cases of paper towels from Amazon or Target so those have to be moved along

    Dec 01, 2020
  • anon

    I have not received my mail in a week no one in my community has whats going on ??

    Dec 01, 2020
  • anon

    I live at the south end of Dearborn Heights MI 48125 zip. We are now going on day # 3 of no mail for anyone on our street. I receive daily emails from the USPS informing me of the mail that should be delivered. We have gotten none of our mail.

    Nov 30, 2020
  • anon

    Hi, I’ve been waiting a couple weeks for my mail to show up and it hasn’t. It’s a letter with my social security in it sent from my friends house to my moms. It should’ve been here a while ago.

    Nov 30, 2020
  • anon

    I'm unsure why I am even attempting a comment as after reading each comment it's pretty clear that nothing has been nor will be done about mail not being received. I have my checks mailed to my home address. Today is the 10th day that it has not been delivered. In October I waited two weeks for it. It's difficult when you are paid monthly to go longer than a month with no money. My dog needs food and so do I. This is freaking insane. What is the problem? Hire people if you need them. Try the unemployment office!

    Nov 30, 2020
  • anon

    My mail is consistently late, only two days out of the week receiving mail. Is there a reason why I am not getting my mail and when I do it is going on 9PM. I live in Warner Robins,Georgia

    Nov 30, 2020
  • anon

    I recently moved and updated my address with USPS and had my mail forwarded. I have not seen any mail since.

    Nov 30, 2020
  • anon

    I haven't received mail in days. Nothing is blocking mailbox. No reason for it not being delivered. I normally get mail every day. I was waiting on papers I needed signed. Probably floating in the Ohio river.

    Nov 30, 2020
  • anon

    No mail picked up or delivered yesterday. She took the day off

    Nov 29, 2020
  • anon

    Hello, I ordered a package recently from Utah. I live in Texas. The package finally made it all the way to Texas, and now it’s in Chicago, Illinois and has not been updated in two days. I’ve never seen this happen before, I just hope it doesn’t get lost. It costed $150 and I need it soon. Thanks.

    Nov 29, 2020
  • anon

    I mailed 3 letter sized envelopes on November 11th, 2020 and as of this comment they have not been delivered, they were mortgage payments, tax payment which now i to pay late charges, is there anyway of finding out what happened

    Nov 29, 2020
  • anon

    Haven’t received Mail in 3 weeks in Salem Oregon. Last mail I received was an ad from a different address entirely. What is going on?

    Nov 29, 2020
  • anon

    Sent a priority mail package from long pond pa, to Seattle wa. Put it in the mail ON 21 NOV AND TODAY IT JUST LEFT PHILA PA 27 Nov as per tracing number. OMG that means it took 6 days to go less then 90 miles!!!!! I paid extra for priority mail, what a waste of money! This is un actable. No wonder the USPS is losing money! I will no longer use them to send packages. Priority is a joke. There are other companies who get the job done, with comparable prices, and quicker delivery! !!!!!! When the post office goes under they have no one except them selves to blame, just feel bad for the poor workers who are going to lose their jobs. Maybe they should cut back on the retirement Benifits it’s first to try to save them selves, no one else seems to get retirement Benfits join the crowd!

    Nov 28, 2020
  • anon

    No mail to our street (Cornwall Shelby Township Mi.) on Nov. 27 2020. Many Packages sit at our post office for days without delivery this year. I get my neighbors mail on a average of once a week. Getting store adds after the the two week delivery date. Every package handed off the the usps has had issue with delivery this year. Right now a package has been at our local post office since Nov 18 from QVC and a package that was supposed to be delivered yesterday from Newegg was not. It was handed off to are local post office on the 24th of this month from UPS. Way way to many issues. Something it wrong with this local office.

    Nov 28, 2020

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