With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    This is beyond very sad. My payroll check has been getting to me more than a week late 3 times in the last 2 months. I have an idea that the postal system has been hobbled by the "former guy", but something needs to change. Perhaps delivery by pony should be revived.

    Apr 30, 2021
  • anon

    The service for our area 95949, is absolutely horrible. It is now 8PM on a Thursday, and no mail. Really?? I 've seen a truck drive through, delivering packages I guess, bur no mail. My last complaint fell on deaf ears. Gee, I wonder why there are so many mail thefts? Maybe an inside job. Most people don't go out to their mailboxes after 8PM. This level of service from our "rural carriers" is reprehensible. I didn't receive a response from my last complaint and probably won't get one from this. USPS needs to get its act together.

    Apr 29, 2021
  • anon

    My mail isn’t coming to my current address I have had calls saying it’s being sent to two different addresses please help

    Apr 29, 2021
  • anon

    Started with abruptly mail stopped being delivered to my physical address with no notification why. Found out months later that a postal carrier said they were bitten by a dog at our address. We have no outdoor dog. So we paid for a P.O. Box now we have tracking that says “mail available for pickup.” But no mail is available. We have had mail sent back to sender with an email that reads we must pay for it to be resent back to us. We don’t no what else to do!

    Apr 29, 2021
  • anon

    Division of social services mailed a check out for me in the 19th of April and I still have yet to receive it in my mail box! They had my p,o box so I dont k ow what happened with it thanks

    Apr 29, 2021
  • anon

    I received notification that my package was out for delivery and changed to available for pickup at post office. I went to post office and no package. The employee couldn’t explain why it wasn’t there. Also, I had letters/packages never showed up. What is going on?

    Apr 29, 2021
  • anon

    My mail has not been delivered correctly for over 6 months! As of today- No mail for 10 straight days - Credit card companies and billing agencies are calling me and saying the mail is being sent back saying “No Such Address”. I’ve lived here for 51 years. I have some important mail that needs to be delivered! People live here!

    Apr 29, 2021
  • anon

    I have not received any mail in 10 days. Granted I don't usually get a lot of mail, but I've never gone this long of an absence without receiving anything. I haven't even gotten any junk mail. Should I be concerned?

    Apr 29, 2021
  • anon

    Been waiting for my card for months and still haven’t received it. You can’t even get in touch with post office near me. They never answer there phone.

    Apr 29, 2021
  • anon

    Postman delivered envelope in wrong mailbox. Neighbor brought it over to us.

    Apr 29, 2021
  • anon

    My "delivered" mail was never received which includes a prescription that has now been sent out twice and not received either time. I opened a case on 4/19 with no update and cannot get an answer from my local post office.

    Apr 28, 2021
  • anon

    4/26/21 usps id showed stimulus card arriving on that day but still nothing as of 4/27/21 its weird that i recieved all the scanned mail except for my stimulus card.

    Apr 28, 2021
  • anon

    I had the same experience and had to do a payment trace through the IRS. Stimulus check was declared " undelivered by USPS" and sent back. Nightmare.

    Apr 30, 2021
  • anon

    I received mail on 4/27/21 that should have been delivered in December 2020. One piece was a credit card bill that I ended up having to pay a late charge on because I never received it..

    Apr 27, 2021
  • anon

    Miami Beach Post Office. Every time I ask (website) to keep my mail on hold, the USPS keeps delivering it. No idea what to do They don't seem to care one bit. Why would they?

    Apr 27, 2021
  • anon

    Dejoy is really asking for it! My social security savings paperwork is missing,now may lose my home! Dejoy better start preying I don't!

    Apr 27, 2021
  • anon

    I haven’t received mail in a month. My local post office is either closed or not answering the phone.

    Apr 27, 2021
  • anon

    Same here sis

    Apr 27, 2021
  • anon

    No mail or package delivery on4/26/2021

    Apr 26, 2021
  • anon

    My mail is not picked up on daily basis. No carrier one or two days a week. No local response to the question.

    Apr 26, 2021
  • anon

    Haven’t received mail in 2 weeks

    Apr 26, 2021
  • anon

    I receive informed delivery and some days the mail that is on my informed delivery is not delivered. Also, some days the mail doesn’t even run. I’m deeply concerned because this interferes with my business and personal affairs.

    Apr 26, 2021
  • anon

    Hello De'Andria. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 27, 2021
  • anon

    date. of 3/26 id showed stimulus card arriving today on 4/16 still nothing as of 4/26

    Apr 26, 2021
  • anon

    I have seen any of my mail from Texas and I live in New Mexico now. I put in a address change. I still haven't received my mail. I was wondering if something is going on.

    Apr 25, 2021
  • anon

    No mail pick up Thursday April 22 and no mail pick up april 24.has been seen walking by but not going up our duplex ally but not going up to pick up letters.and neighbors have been getting each other's mail and he is on phone talking and texting

    Apr 24, 2021
  • anon

    Hi my roommate uses this app and she was sent a picture of mail with my name on it that was supposed to be delivered on April 2 and it never came. There was proof of it because we saw it in the scan but never received it

    Apr 24, 2021
  • anon

    I have not received so much important mail in many months. And I know that it has been sent out because It is from a court and they ask me if I received it. One piece of mail in particular I've been waiting to receive since February 15th 2021.

    Apr 24, 2021
  • anon

    I have a app were I can see what im getting delivered and nothing get here if you can please help me

    Apr 24, 2021
  • anon

    My mail has not been sent to me in months i moved from georgia to buffalo and havent recieved anything going on 3 months now and i put a change of address before I moved

    Apr 23, 2021
  • anon

    We received an email from USPS saying our mails have been delivered but we are yet to see them. What should we do?

    Apr 23, 2021
  • anon

    Hello James. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 27, 2021
  • anon

    For some reason the person who runs our route will just not come by for like two or three days and then deliver a bunch of mail at one time. I ship packages so our flag will stay up for those days they don’t pick it up. Is there a reason for that like because we live in an apartment complex maybe. I’d just like to know. Thanks

    Apr 23, 2021
  • anon

    No mail is been delivered for over a week. Packages been held at the post office for personal reason not sure what that might be?. We are telling Amazon and other services not to deliver our packages to USPS they are holding mails for unknown reasons. Please address the issue why our mail has been held. Thanks. Brian.

    Apr 23, 2021
  • anon

    On April 13 and stimulus payment card was on informed mail and I did not receive it yet

    Apr 23, 2021
  • anon

    I have a client who claims to have returned some forms to me in the mail. It has been 3 weeks. How can I check on this?

    Apr 23, 2021
  • anon

    My mail is scanned in Informed Delivery, yet I haven’t received it in 4 days. Why?

    Apr 23, 2021
  • anon

    I have not received mail to my address - in washington DC - for nearly two weeks. This is an unacceptable violation of the Postal Service's primary mandate of universal coverage. My community was not notified that this was take place, nor why we are having a Delivery Blackout.

    Apr 22, 2021
  • anon

    Haven't received mail for a month

    Apr 22, 2021
  • anon

    My business has not received mail in over 3 days. I have gotten info from vendors that mail was returned to them as "undeliverable", when that is clearly not the case. WHERE IS MY MAIL? Its very difficult running a business with no mail service.

    Apr 22, 2021
  • anon

    I haven't received my mail either not my stimulus payments not one or my refund it was put into another person's account tax prep fraud so I'm concerned about my identity

    Apr 22, 2021
  • anon

    It has been over a week and our units A through D have not received our mail. A package I tracked says out for delivery a week ago and now says waiting for delivery scan. This is frustrating and I'm not happy with the United States Postal Service! Stop using " Due to Covid 19" that is old news! Hire more employees who are willing to work and let the unwilling party stay home! We need our mail!

    Apr 22, 2021
  • anon

    I haven’t received mail in 2 weeks. I’ve been in my home for 5 yrs and at least receive junk mail daily. I’m aware there is another home in my subdivision that has the same numbers but a different street name. I messaged the supervisor at my local post office and was told the issue was resolved but that afternoon and the following afternoon I still had no mail. In this missing mail is my car registration and my license/certification for my job. I need those items!!! I’m happy to go and pick my mail up from the post office until whatever the issue is can be resolved. I shudder to think that my mail is being delivered to another home and they now have my account numbers as well as any other private business that could cause me financial harm.

    Apr 22, 2021
  • anon

    Hello Evonne. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Apr 27, 2021
  • anon

    Why don't you do something to really help people instead of directing them to a website to file a complaint that will never be read.

    May 16, 2021
  • anon

    Where is my mail

    Apr 22, 2021
  • anon

    I haven't received mail since I don't know when & when I go to the post office they won't give me my mail. I don't know what to do at this point. Isn't this against the law or something?

    Apr 21, 2021
  • anon

    I haven't received mail for the last few days. When I track it online it shows that I was meant to receive about 10 pieces of mail. In general the delivery service is terrible. Many times the mail is just left on the floor in the hallway of our building and not in the mailboxes. There is an important letter that I am waiting for and it says that was meant to be delivered 2 days ago. What can be done about this. The service lately is terrible.

    Apr 21, 2021
  • anon

    I need to find my mail and not received my mail

    Apr 21, 2021
  • anon

    I'm missing my stimulus which was supposed to be forwarded to my address by my landlord after they sent me pictures of it. It also seems like I'm not receiving any of my mail

    Apr 21, 2021

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