With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I moved into the neighborhood about two months ago and have yet to receive mail. I did a change of address as well as put my name on the mailbox and have still not received anything. I went to my local post office and was told the mail was sent back to sender and not even attempted to be distributed because people move within housing quickly. At this point, what else am i to do?

    Dec 21, 2020
  • anon

    we moved outta state.. we decided to lease our home to our son. unfortunately he has the same LAST name as ours. NOW HE HAS MOVED IN TO OUR HOME AND NOW ALL HIS MAIL IS GETTING DELIVERED TO OUR NEW ADDRESS IN THE STATE HIS FATHER AND I HAVE MOVED.. we did the correct thing to move our names individually , but he is still getting his mail delivered to our new address how can this be corrected we have called and have done everything correct.. this is ridiculous i have to end up mailing his mail to a family members address plz advise

    Dec 21, 2020
  • anon

    I mailed a card from the woodbine post office over 3 weeks ago it hasnt been delivered! I was sent important letter from 50 east park lane wirtz va 24184 its been over 10 days. Where is this undelivered mail sitting? This is unacceptable the gov should have in place emergencies like this. I feel terrible about anyone affected by the virus.

    Dec 21, 2020
  • anon

    Why my mails getting time delay I usually gets my mails before noon for two past years until this year changed to 3pm and I still haven’t get mails... why?

    Dec 21, 2020
  • anon

    The service periodically adjusted rotes to make the average workload as close to 8 hours a day if possible Since the average amount of letters drop over time as more email is used and/or local construction can greatly increase the number of delivery points a station has to service. If a carrier on a normal deliver suddenly changed from around noon in the early middle of his tour to around 3 near the end of his tour one of two things generally happened. The route was adjusted and your street now falls in a different spot in his delivery order or he is working overtime on another assignment before going to his own route. Since he can more safely and accurately work on a route he is more familiar with in the dark

    Dec 23, 2020
  • anon

    I haven’t received my mail for more than q week. Please help.

    Dec 21, 2020
  • anon

    The Ohio BWC sent us mail on December 10th, and we have not yet received it. I was wondering when we were expected to receive it? Thanks, Tiffany Behrendsen Owner Companions of Ashland

    Dec 21, 2020
  • anon

    Things are really out of control for the USPS with not receiving my mail, I've gone to my local Post Office a few times in the past to complain about us not getting some of our mail and for a while it's been good but recently we have noticed that a lot of or mail isn't reaching us again for some reason and it might have just caused us to lose our home we have lived in for the last 16 years!!! The Allegheny Housing Authority has just notified us that they haven't received our yearly renewal packet from us and we also missed the filing deadline for an appeal hearing, which is news to us considering we never received the packet for us to fill out and return nor did we receive any appeal papers. This isn't the only place that we haven't gotten our mail it's been everything from utility bills to Xmas and credit card bills and it's unacceptable and something needs to change. Charles Darcy

    Dec 21, 2020
  • anon

    Hello Charles. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Dec 21, 2020
  • anon

    I need mails to deliver to my second home that had not received mail for 15 years. What do I need to do?

    Dec 21, 2020
  • anon

    I mailed out gift cards to 2 different addresses in New Hampshire from Kentucky December 7th. Today is December 20th. They still have not received them yet. Also sent a letter December 9th to New Hampshire and it still has not been received. It usually only takes 4 days. What’s the hold up?

    Dec 20, 2020
  • anon

    I'm having the same problem I sent letters out to all of my family on the 11th, and none of them have received my letters yet (should only take 2-4 days normally). I'm so sorry you're having this problem, it does make me feel slightly better to see other people are having the same issue - only in the sense that it's likely just a delay happening because of their volume and covid and not actually lost. Hope your letters get delivered soon (mine too!)

    Dec 22, 2020
  • anon

    Why should we believe that you delivered our ballots correctly if you can't deliver our packages, and there were 152 million ballots. There isn't even a fraction of that many packages. We just can't check up on the ballots, but we can check up on packages, and you're not getting a single one to me. They range from a month to a week late., and they aren't moving at all. You would think that the older mail would move first, but obviously that isn't the case.

    Dec 20, 2020
  • anon

    Where is my PA State ID informed Delivery showed it being delivered back on the 10th of September to this day i haven't received it. Local Post office was no help nobody picks up calls at any post office branch.

    Dec 20, 2020
  • anon

    Sent 4 pages by Priority Mail on 12-9-20 and all arrived at Memphis Distribution Center at same time of 8.16 a.m. Three of the packages were sent from there at 11:15 p.m. on same day and they have been delivered. One package left the center one the same day earlier at 10:10 p.m. and that package has not been delivered , 11 days later.

    Dec 20, 2020
  • anon

    Why does my employees pay checks keep being sent back when they have the correct address on them. The mail carrier in my area is delivering by name and not by address. She thinks she needs to know the names of everyone living in the house. and if you do not tell her she puts your house in as vacant and refuses to delivery any mail to your address. This is an invasion of their Privacy. But yet my neighbors have to bring me my mail because it was delivered to they house, with clearly my address on the envelope. I have talked to some of my neighbors and they have all had problems with this carrier for one thing or another. One of my employee went 4 weeks without a paycheck because it took that long for them to be returned to my corporate office.

    Dec 20, 2020
  • anon

    Its unfortunate that so many other like myself have not received their mail like me. the only difference is I did not receive mail last year in 2019 for three month and in 2020 for eight months. I have been paying for a po box for over 11 years to receive ALL my mail forwarded there. Not!!!!!!Superior court dropped a lawsuit worth thousands against a slumlord and I NEVER ECEIVED THERE MAIL FROM THE END OD MARCH TO THE END OD AUGUST. YOUR A !@*%! joke and I'm sending a letter to my congresswomen and hopefully I'll hear more than quote "I'm sorry for your inconvenience'. How about doing your sorry a&+ jobs. I didn't mention how someone last year forwarded my mail to an unknown address and I could not forward my mail back because Ii never knew the address the unknown person forwarded it to. I know who funds you but I'm trying to figure out why? TO ADD INSULT TO INJURY I SENT A FRIEND A TRADERS JOE,S GIFT CARD ON THE 8TH OF DECEMBER. IT WAS SUPPOSE TO ARRIVE ON THE 12TH OF DECEMBER. TO THIS DAY SHE HASNT GO IT AND A SUPERVISOR FROM THE POST OFFICE SAYS SHE MOSTLIKELY WILL GET IT AFTER CHRITMAS IFSHE EVEN GETS IT ALL. WHERE IS MY REFUND??? I PAY MY PO BOX BILL EVERY SIX MONTHS ON TIME. I ALWAYS USED YOUR SERVICE BUT THANK GOD FOR FEDEX AND UPS. I'M WAITING FOR A REPLY TO WHO, HOW, WHAT, WHEN AND WHERE IS MY MAIL?/?UNTIL I GET AN HONEST, TRUTHFUL AND SINCERE RESPONSE I WILL NOT AND AM NOT GIVING YOU (USPS) ANOTHER DIME!!!!!!

    Dec 20, 2020
  • anon

    My wife's mother lives in assisted living in Fort Collins, CO. Recently, mail has started being marked by the USPS as RTS not deliverable as addressed, however, there have been no changes. This has occurred with mail originating in CA as well as AR. With people in assisted living during these times, this is completely unacceptable. For some, the mail is their only connection to the outside world right now. Who do I file a complaint with about this issue? I have a one of the pieces that was return, then sent to me to hand deliver and can provide all the information on the yellow RTS sticker that was applied to it.

    Dec 20, 2020
  • anon

    I would like to follow up with what I found about this issue. First - like most, I used google to see if others were having this problem, and came across this web site. I would like to than the USPS for providing a place to provide feedback, and to complain. Second - The employees at the 80525 post office are wonderful. During this time of year, with the heavy volume and current conditions, they are a joy to work with. Very calm and polite, and agent and carrier were able to provide answers. Last - The problem was not the postal system, it was the assisted living facility. At this the carrier cannot distribute the mail into the mailboxes, and needs to rely on the employees of the facility to distribute, and return, any mail. In this case, an employee was marking the mail as undeliverable. Since the carrier didn't know why, they just have to mark it "as addressed". Thanks to all the hard working USPS employees. I know that some may read this and say they don't have the same experience, but mine has been very good.

    Dec 22, 2020
  • anon

    I have been truly appalled with the delivery service over the holidays. A priority mail package sent from Enterprise Alabama to Kew Gardens NY has taken 25 days to be delivered. Even by the sub-standard standards of the USPS, this is completely unacceptable and should represent a gross embarrassment to the postal service. Either find a way to do your job efficiently or find other work.

    Dec 20, 2020
  • anon

    I have not received mail for last 5 days. I also have a pkg that should've arrived on last friday. However your mail carrier has too many excuses. I stood outside yesterday when the carrier stopped and refused to deliver my mail. Out of spite, very unprofessional. I then went out to catch her on the end of run and she drove right past me. This crap is getting old. I've called local office, but to no avail nothing is done about it. You wonder why your losing money, This is why. So many people lost their jobs, hire more.

    Dec 20, 2020
  • anon

    My box has been sitting in Greenwood, Indiana since the December 14th. It was mailed November 29. I know all is slow and backed up, but it could at least move.

    Dec 20, 2020
  • anon

    I haven’t received my mail in 2 days (Friday or Saturday). When will my mail be delivered again? I know the weather is bad but this has been an ongoing problem with the delivery of my mail. I know sometimes the mail is delivered on Sundays. The service in my area of the city is very poor. Their are more delays even on a good day. I hope the post office is wiry on a better solution. Thank you for valuing my opinion.

    Dec 19, 2020
  • anon

    where is the mail I personall y took to the post office and paid more to send, plus two cards birthday and Christmas, locally that they still have not got, this is rediculous and I am pissed

    Dec 19, 2020
  • anon

    Several times, 12/19/2020 being the most recent, the mail carrier has stopped at house, gotten out to walk up the sidewalk, then turned around to leave without delivering my mail. This is unacceptable. There is no reason I should not be getting my mail when I have it to be delivered. I have bills, medications and other necessary items I get through the mail. I want this issue taken care of. I cannot afford any delays in getting my mail, period. Inexcusable!

    Dec 19, 2020
  • anon

    I have not received mail in 3 days. There is nothing blocking my mail box. Lancaster Pa. 17601

    Dec 19, 2020
  • anon

    Why have we not. Received mail for 5 days where packages are sitting transit for weeks and no one has answers?

    Dec 19, 2020
  • anon

    I bought and paid for 2 day priority mail and was supposed to be at my house on the 17th, yet it's still in transit. I also bought something on 10th Dec and it was shipped priority and I just got it today (18th). This is sad cause I prefer USPS over some carriers.

    Dec 19, 2020
  • anon

    I have a state ID that was sent in the mail from Pennsylvania Bureau of Driver Licensing back in early September still haven't received it to this day. I do believe it is possible that female delivering mail at the time could have done something with it.

    Dec 18, 2020
  • anon

    What is going on with mail delivery? I know COVID is a part of it and the holidays but why is when our normal carrier is out sick that we get substitutes that either bring our mail after dark at 7 or 8 pm or they skip us and our street entirely? I watched all day for the truck today and never saw a mail truck or a carrier anywhere in a 3 block radius of my house. This is ridiculous and annoying, everyone at this address, is expecting important mail no matter what day of the week it is and there are 4 people here. Not getting mail which happens a lot around here is unacceptable. Please tell your replacement carriers to finish their routes entirely before going home for the day, including the routes they are subbing. This has been happening even before COVID.

    Dec 18, 2020
  • anon

    We haven't had mail truck in our neighborhood for 2 days. Where is the mail?

    Dec 18, 2020
  • anon

    I reordered a replacement card which was said to come in 7-10 business days, it’s been almost 15 days. I have called the company themselves and they told me it was in the hands of the postal service and they have no control over it. This mail is important, and is very much needed for the holidays and family emergencies, this should have been here days ago.

    Dec 18, 2020
  • anon

    Hello I am not RECEIVING all my mail I had 2 things that were supposed to be delivered today and they only delivered one were is the rest?

    Dec 18, 2020
  • anon

    Mailed Priority Mail package on Dec. 1st from Texas, arrived in Oxford, Mississippi for processing to ship to Ohio. Package has been sitting in Oxford since Dec. 4th with no updates in tracking information, what gives? Selling online and shipping through USPS is how I pay my bills, I need to have my packages sent to buyers.

    Dec 18, 2020
  • anon

    UPS and FEDEX can get packages delivered and deliver vaccine what’s you problem. I had a package supposedly delivered and I was home that day it never got there. According to the complaint I filed the very cavalier supervisor claims it was scanned 20 feet from house. I saw the mail truck across the street and when I went out get my package it wasn’t there. Were it was delivered is anybodies guess. And if was delivered to the wrong house one of my neighbors is thief! Now I have packages coming that are supposedly at the post office and all I am getting is junk mail. It the same excuse every year and it isn’t getting any better.

    Dec 18, 2020
  • anon

    You need to let people know what’s going on!! We haven’t received mail in days & I pay all bills thru the mail trying to keep you people in business & save your jobs, you’re forcing us to do everything on line, very sad!!

    Dec 18, 2020
  • anon

    The VA sent me something late last month/early this month and I still haven't received it. This is the THIRD time I haven't received important mail. Our local post office has many complaints and nothing gets done.

    Dec 18, 2020
  • anon

    This is the third day this week I've receive no mail. This is ridiculous. I've not received bills I know are due by the end of the month nor any Christmas cards from people who say they've sent them. If this is happening to me I can only imagine how people with small businesses are faring. Whatever the USPS is doing differently it's a huge failure, but if your intention (DeJoy) is to break the system in order to privatize it I guess you're doing a bang-up job.

    Dec 18, 2020
  • anon

    The USPS isn't doing anything different. They just give employees extremely liberal sick policy, and they have a record number of packages. Just a few months ago they were asking for 89 billion dollars because businesses weren't sending coupons during Covid, and that meant less revenue for the post office. Now they have too much mail. Basically, they are incompetent.

    Dec 20, 2020
  • anon

    The DMV sent my New Drivers License, Registration and Vehicle Title to my old address. Is it possible it was returned to the Local Post Office in Oxnard, Ca ?

    Dec 18, 2020
  • anon

    I mailed an envelope from Medford Oregon to citrus heights California on Dec 5th and the recipient still has not received it

    Dec 18, 2020
  • anon

    I have an online shop and have 77 packages currently not delivered. They were shipped between Nov 25 & Dec 10. They're sitting at distribution centers for days or weeks without scans. Customers emailing everyday and filing eBay, Etsy, & CC claims. Totally unacceptable!

    Dec 18, 2020
  • anon

    I have a consistent problem with receiving everybody’s mail except what’s mine & put in a complaint & instead of y’all investigating why my local post office isn’t delivering mail when (myusps) tells me @ 7:38am every day what I’m getting & it’s always a week late & the fact that 11 people who do not live here ,I keep getting their mail ,I put complaints in & what happens ,the USPS ,hands those complaints off to DUNDALK 21222 post office and NOTHING changes ..... And you wonder why y’all are losing money & we choose FEDEX,UPS OVER USPS !! Cause Y’all SUCK !!

    Dec 17, 2020
  • anon

    Hello Francis. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Dec 18, 2020
  • anon

    I ordered items weeks back and they all seem to have just stopped in Springfield MA on December 3rd 2020, and it is now December 17th 2020 and they are still sitting in Springfield.......This is extremely unacceptable. I can understand a few extra days due to the issues presently, but week after week with no movement at all just shows the incompetence and blatant disregard for citizens mail needs. The old days of pony express riders would've been quicker!!! Someone needs to light a fire under whoever in management is allowing this. There is obviously a disconnect between operating according to their mission statement and management's ability obviously having no pride in their work. Unacceptable all around!!!

    Dec 17, 2020
  • anon

    I am having the exact same issue! I ordered items at the end of November. Both packages were shipped on 11/30. Both packages have been stuck in Springfield, MA since 12/5. It is now 12/18. I have been patient knowing there are a lot of shipping delays right now but 2 weeks in one area isn't acceptable. Unfortunately I know the boxes are labeled with where they are from so I am wondering if someone at the post office stole them. They're just books... my "something to read" Christmas gift to my children... but a very easy to identify box. Hoping they show up. It seems there is no where to call to find out and the post office is too far from me to drive to (4 hours round trip).

    Dec 18, 2020
  • anon

    Someone please explain why priority mails going from Paramus, NJ to Trenton, NJ, around 77 miles apart, in the same state, took 11 days to reach their designations. Why these priority mails need to first get trucked over to NY, flew down to VA, flew up to PA and then flew back up to Jersey City, NJ, and eventually get trucked over to Trenton, NJ? Think about the cost incurred - both manpower and fuel cost, not to mentioned the 11 days escapade. A lot cheaper for USPS had they just pay FedEx to deliver these mails and probably they could get to their destinations on the same day. What a colossal waste of taxpayers dollars!!! Can you the Inspector General find out why this is the way? Thanks.

    Dec 17, 2020
  • anon

    Thank you for the help Brandon, Brooklyn Center MN USPS Branch. Brandon helped locate a package that my mother had sent from Florida to Minnesota. I was unaware of the shipment until she asked me if I received it. It was sent on 12/4 and I was able to use the tracking app to see it was still in Minnesota on 12/17, There was an incorrect address on the package and the package was literally going thru the mail, Brandon helped locate the package, determined the error and it will be in our hands shortly. Thank you.

    Dec 17, 2020
  • anon

    The local PO is failing to scan packages as they receive them so it appears that a shipping label was created but it was never delivered to the local PO. This makes the PO's failure into blame for the sender who is not at fault. Two packages were put into the bin at the same time. The Priority Mail package was scanned and delivered but the first class package was never scanner and who knows where it is in the USPS system now? What is the point of paying for tracking when the USPS cannot be bothered to scan every, single package with a tracking number?

    Dec 17, 2020
  • anon

    I changed my address almost one month ago and have yet to receive anything..I received confirmation that my address change was updated but no mail

    Dec 17, 2020

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