With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I live in Dalton Ga and it’s getting a little out of hand here. No mail delivery since last Saturday after Christmas. Medicines I desperately need not being delivered

    Dec 31, 2020
  • anon

    I mailed 6 Christmas Cards on 12/18/2020. None of them have been received. Several went to Gardner, Kansas but most went to Florissant, Mo. This sucks!!!!! Can't get an answer from Post Office in North County, attitudes are so bad and no compassion..

    Dec 31, 2020
  • anon

    I mailed Christmas cards to Redondo Beach and Coronado, California, Christianburg and Roanoke, VA., and they still have not been delivered. They were mailed at South Roanoke PO, Roanoke, Va., in mid-December.

    Dec 31, 2020
  • anon

    Where’s my mail? 91710 Mailed 12/17/2020 from 45040

    Dec 31, 2020
  • anon

    I have not been receiving any of my mail that contains a gift card or cash. I receive only the mail that has doesn’t have any financial value since I moved to this address. I think it’s obviously being intercepted by someone who has access to my mail through the postal system more likely my mailman Marvin. I have gone out and asked about mail that I have been waiting in for for weeks now and he seems to know nothing about it. I know for a fact it they are putting the correct address as I have received other mail without a problem thing and not the other. Due to the amount of money being sent we checked and double checked that the address was correct since I recently moved to this address and this was the first year I would receive mail here on my birthday and Christmas. I took a big loss this holiday season in the amount of $1,500 through the mail system. Please let me know what I can do to resolve this bc this totally unacceptable. My holiday season has been ruined for myself and my family bc I count on that money every single year.

    Dec 31, 2020
  • anon

    I can't seem to be able to track my order with the numbers that I have . Please help!

    Dec 31, 2020
  • anon

    I mailed my gifts for Christmas on the 16th to my children in Atlanta. 2 Day Priority mail, understandably that it may take longer than 2 days although its now 15 days and there are no updates on the package. The tracking indicates on the 22nd, 6 days after the drop off to the post office that its in transit and will be late. OK so now its the 31st, called the on line number. What a freeking joke, they can only tell you what is in the tracking information that is on line already. Sent an email requesting info, it takes 3 days just to get a response, filed for a refund, but its ineligible for a refund although all the help information for Priority mail indicates its eligible for a refund, my guess is that only the special services are able to get a refund as indicated although thats not what the web site said. I spent $49 for the package. Keep in mind that all other shipping companies, of course not USPS, give you updates and you can contact them 7 x 24 by phone, chat, email. But not USPS, waited over an hour to just get the same information I got on line. So, I dont have a package for my children, its been 15 days since I dropped it off and I could have just taken it with me on my flight. No updates, No estimate on when the package will arrive, no ability to get a refund, no presents, and the agent that I talked to gave me a the sympathy excuse of the holidays, Covid, and whatever else she was told to say to the thousands of people that also have issues with our crappy postal system. What happened to "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" That has gone away a long time ago, now its " I dont care about your package and I will use every line I have to provide excuses but I really dont care" How to I get my package and how do I get a refund

    Dec 31, 2020
  • anon

    I moved and filled out new address card on the 23 rd Still not getting my mail. Can you help. Nada Pellom

    Dec 31, 2020
  • anon

    I rely on USPS to deliver my check. That's my only income. I've only received one in 3 wks. And the ones I've seen were late. My husband is receiving time sensitive letters. 3wks late who date has already expired for his disability case. And the letter is coming from the same state and town. Could you guys find out what's going on with the mail. I haven't paid any bills for this month. Zip code 39652.

    Dec 30, 2020
  • anon

    Mailed Xmas cards with checks in them for my kids in Aberdeen,Md on Dec 7,2020 and they still haven’t received them as of Dec.30,2020. Where the hell are they and why haven’t they received them yet! Shameful!

    Dec 30, 2020
  • anon

    I was supposed to get my mail today I’ve been waiting for about 2 and a half weeks and it hasn’t been delivered.

    Dec 30, 2020
  • anon

    I mailed my car payment on December 9th and they called me wondering were my December car payment is . this is the second time I mailed something and it took over 20 days to get to the person I mailed it to. And now my car payment .

    Dec 30, 2020
  • anon

    Haven’t received mail In days I haven’t even seen mail man run yesterday or Today where are my cards

    Dec 30, 2020
  • anon

    I am still waiting on a piece of mail from the 18th coming from Florida to New York. The same type of envelope was sent out on the 24th of December and I received that one on 28th. What do I do about the one on the 18th. Today is the 30th and it still hasn't come?

    Dec 30, 2020
  • anon

    My Husband and I paid almost $80 to mail 2 packages 2 day priority from Pittsburgh pa to Suffolk Va on Dec 12th here we are almost 3 weeks later and the packages still haven’t arrived to my daughters house. I am very much beyond frustrated I am pissed.

    Dec 30, 2020
  • anon

    We had a Christmas card sent to us from Lititz, PA and one from Buda, TX that we never received. The on from PA - they sent 2 one addressed to me and one to my daughter. I received the one for me but not my daughter. Also the one from Buda was addressed to my daughter.

    Dec 30, 2020
  • anon

    I sent a Christmas Card to my son who lives in Pennsylvania and they still haven't received it. I sent it 2 weeks ago. What can I do?

    Dec 30, 2020
  • anon

    Where my mail

    Dec 30, 2020
  • anon

    There has been no mail delivery to my home 6 days in the last 3 weeks. This has never happened in the 35 years we have lived here.

    Dec 30, 2020
  • anon

    I sent multiple packages before Christmas to family members, my mom still hasn't received hers and i cant find my package slip. What should I do next?

    Dec 30, 2020
  • anon

    Informed delivery said that mail will be delivered and i didn't receive the mail yet. Where can i find my mail?

    Dec 30, 2020
  • anon

    I sent Christmas cards to my daughter in Ohio and to my 2 grandsons in Allen Tx. from Grant's N.M. on December 17th my daughter in Ohio got hers on the 23rd and my grandsons who's gifts are in the card's still haven't gotten theirs. What can I do and how long should I wait? Please help cash and checks in cards?

    Dec 30, 2020
  • anon

    I have not received mail in 6 days? Has USPS shut down? I cannot find any information showing service interruptions or government shutdowns or postal service strike, but something is wrong and the public need to be notified.

    Dec 30, 2020
  • anon

    Mailed out December rent on December 2nd. Our landlord called today December 29th to ask if we sent the rent!? Very stressful!

    Dec 30, 2020
  • anon

    My parents said they sent me a card out on the 20th of December and it is now December 29th going to be December 30th and I still have no received it, what do I do?

    Dec 29, 2020
  • anon

    I have been waiting on mail since December 5 and still nothing been deliver. When will mail start getting issue from months of waiting?

    Dec 29, 2020
  • anon

    Hello, I have not received some packages that were sent to me before Christmas. I also suspect that I am missing some cards that people sent that I didn't receive. I am in zip code 27514. Thank you.

    Dec 29, 2020
  • anon

    No mail delivery today 12/29/20 Uneven or no mail delivery over the last 10 days

    Dec 29, 2020
  • anon

    You must live in Florida

    Dec 31, 2020
  • anon

    We live in the Larkspur subdivision off Bates Dr. in Alpharetta. The neighborhood has not received mail in almost a week now. I also have put mail in outgoing slots and have to assume it hasn’t gone anywhere. Please inform as to when we can expect to receive mail

    Dec 29, 2020
  • anon

    I’m trying to track parcels that haven’t been delivered for 2 weeks. I know the USPS is overwhelmed with volume, but nothing has been updated since December 23rd. Can someone please update these package scans so I can determine if they’ll ever be delivered.

    Dec 29, 2020
  • anon

    I have not recieved my mail since December 23rd (4 days). I am waiting on several parcels. I would be happy to pick them up, but I cannot determine which postal office they are stored at. The USPS inspector general's website indicates I should be able to locate them from USPS.com, at the "where is my mail/ package" tab. This tab does not exist at this site. I tried to login to this website, but it does not recognize my login information, does not recognize my address and indicates my cell phone number "is already in use".

    Dec 29, 2020
  • anon

    I mailed a total of five packages on 12-10-2020 to the UK to family members. One family got both the packages I sent to them, the other has only received one package out of 3 sent to them. When I track those missing packages it shows that they are leaving Miami to go to destination. When I check on the Royal Mail site, it shows them as preparing to leave but never received by them. It is now 12-30-2020. Twenty days have passed, allowing for the holidays--no sign, no movement on those two packages. How do you contact US Customs to track them down? Not sure if they are just lost or stolen. One was for my newborn grandson. It is aggravating that I mailed them all the same time and they showed departure all the same day within a couple of hours of each other and still no show.

    Dec 29, 2020
  • anon

    I've been waiting for my child support check I already called them they fix the problem and it was three checks I got one already in the other two I still didn't receive it when I check my online to tell me when they send it and they already send it that is why I got the first one I've been already a week and a half I want to know what is going on with it you could please let me know

    Dec 29, 2020
  • anon

    Call are local post office supervisor (60632) she went postal on my wife for calling her. Our entire neighborhood never gets our mail including business when our regular postal worker is off now that he retired last week no one has received there mail as of today!

    Dec 29, 2020
  • anon

    Hello. I have not received any mail since December 25. I have some important documents that have sent me alerts that it has been delivered, however there has been nothing in my mailbox for close to a week. My mother had sent Christmas cards before the 25th and we have yet to receive them. Please let me know where my mail is going if it's not at my home.

    Dec 29, 2020
  • anon

    What is going on with the postal service? I am due to receive several packages and cards from family out of state. Everything was mailed to my address between December 12and December 19th and I haven't received ANY of it! In fact, it's December 29th and I haven't received ANY mail since December 24th. It's like they just stopped working all together. At what point do people call their banks and request stop payments on checks that were mailed weeks ago?! I realize it's a covid year but you have literally had since March to get ready for the season. March!

    Dec 29, 2020
  • anon

    I mailed several christmas cards to family members on the 10th of December of this year. Some had checks enclosed and some did not. They have not received their cards as of today. I am shocked by the terrible service that the USPS is providing this year.

    Dec 29, 2020
  • anon

    Not complaining because I know the difficulty of Christmas mail, coupled with covid, but I am finding many of my out of state family and friends are telling me after 2 weeks,(mailed by Dec 15), that they have not received my cards. This was a costly task, so wondering what I can do?

    Dec 29, 2020
  • anon

    I have not received mail in a month due to delivery man failing to deliver mail due to personal issues from summer 2020. I’ve been living here 20 years and never had a delivery issue. I’ve been having issues with the mailman using obscene language with my high school son and cursing him out numerous times. This is UNACCEPTABLE! I’m going to pursue getting an attorney to look into this allegations. I’ve spoken with the manager at the hickory hill post office but things are yet the same. This is horrible!

    Dec 29, 2020
  • anon

    Mail and packages has been consistently missing for the past few weeks. I’m missing health insurance cards, debit cards, checks... this is ridiculous and the more you file complaints the worse it gets. Really hoping for some kind of alternative because this is THE worst time for all of this mess!

    Dec 29, 2020
  • anon

    My parents mail has always been delivered without issues. My Christmas card/gift were mailed out from the Humble, Texas, 77338 Foxbrook location and transported to Austin, Texas 8225 Cross Park Drive for delivery to my address 78723 which was never delivered. This obviously is an internal theft issue because other mail which was dropped off by my father along with the missing letter all arrived on Tuesday, December 22nd; however, my monetary gift/card didn't arrive with the other 3 envelopes. I have filed a complaint with the Inspector General. I know this should be a felony offense! Apparently the permanent employees or temporary contractors aren't happy with their pay because they're still stealing from the customers whom keep them employed!!!

    Dec 28, 2020
  • anon

    Hello. Thank you for your message. For mail theft, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Dec 29, 2020
  • anon

    I have not Received my mail from bank mobile and I have to start my classes in the ASSP of it and my refund check is supposed to help me buy any computer and I have not received my mail from USPS and I need it ASAP

    Dec 28, 2020
  • anon

    I have been waiting for a Christmas card that was mailed on December 15th from monroeville pa to mckenzie TN. It is the 28th and I have not received it

    Dec 28, 2020
  • anon

    Hello, my mail is being sent to my old addresses and my current address as well as addresses I have never lived at... I put in a change of address years ago, not sure why it’s still an ongoing problem?

    Dec 28, 2020
  • anon

    On hold now for 2 hrs, yep really, trying to find out why my package that I mailed from Northwood NH to Nutly NJ is now in Fla and my tracking says it is out for delivery?? The automated system for USPS is one of the worst I have ever encountered. I totally understand that these are difficult times but I still want to know how this package ended up in Fla. Frustrating!!

    Dec 28, 2020
  • anon

    I have not received any mail in over two weeks. I think there is something wrong.

    Dec 28, 2020
  • anon

    Everytime I get paid I dont get my check in the mail this has been going on for about 3 months now what's the problem

    Dec 28, 2020
  • anon

    what if the post office says i have put in a change of address even thos i didnt. i didnt get a package i was suppose to get because of this yet ive been getting all the rest of my mail?

    Dec 28, 2020

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