With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    My package was mailed on November 28th and I received it today. I understand the Post Office was overwhelmed by holiday deliveries. But I’m wondering why the package followed this delivery route: Detroit MI, Des Moines IA (destination), St. Paul, MN, back to Detroit, Aurora IL, Des Moines (2nd stop), St. Paul, Des Moines (3rd time at destination), St. Paul, and finally back to Des Moines for delivery a month late. The package was clearly marked, no damage to package and postage was paid. Why 4 times in Des Moines before delivery? It’s been a frustrating and disappointing experience with the Post Office.

    Jan 06, 2021
  • anon

    I mailed a package on the 12.10.20 for Christmas to my son and his family in Ruther Glen, Va , priority mai. The clerk told me that the package should be there by 12.14.20. As of today, 1,5,21, the package has not arrived. I have tracked for the last two weeks, all I get is: left USPS Facility in Wichita,Ks on the 10th, in transit.I habe left e-mails, talked to postmaster in Ruther Glen, same answer: COVID-19 , overwhelmed employees, is in transit. Extremely upset and running out of patience, to say the least.

    Jan 05, 2021
  • anon

    seems that if you mailed anything to virginia in december, good chance its still stock piled in a warehouse somewhere??

    Jan 08, 2021
  • anon

    Why do they call it 2 day priority {$33.89} and it is now 21 days late? i just shipped express mail, across the united states [$43.90} and it arrived in 22 hours.??? something stinks here, and they say they can't make a profit.

    Jan 05, 2021
  • anon

    We have not received mail for days and days. A few weeks ago we only got mail 3 days out of five. No one is letting us know why the mail in our neighborhood is not being delivered. The least the PO could do is give us an explanation on our local TV channel. I certainly understand there may be extenuating circumstances but we should be informed if that is the case.

    Jan 05, 2021
  • anon

    I sent a package to a friend in the south, and they haven’t received there package. I shipped it the 21st of December, and its January 5, 2021. This is absolutely ridiculous.

    Jan 05, 2021
  • anon

    I mailed a Christmas card to my Grandson on December 22nd with a $200.00 check in it. As of today 1-4-2021 he still has not received it. My Zip is 08016 his is 16915. How much longer should I wait for delivery?

    Jan 05, 2021
  • anon

    My aunt said she sent me a letter in the mail at the start of December...it's January now. I understand COVID and the holidays are probably slowing things down a bit but this is crazy. Not receiving mail for 3 weeks???? Ya'll need to do better.

    Jan 05, 2021
  • anon

    I sent several Christmas cards December 15, 2020 from Amarillo TX. to Long Island NY. They still haven't been delivered as of January 5, 2021. What is the problem?

    Jan 05, 2021
  • anon

    I can’t get any response on how to report or find lost mail. I have reports from vendors that at least five pieces of mail have not been received. These letters were mailed 12/14,12/15. Letters mailed On 12/29 from the same post office have reached their destination. My attempts to retrieve a complaint form from any website has not been successful. Your 800 number has no option for what is clearly lost mail at the Merrifield VA post office. Please help.

    Jan 05, 2021
  • anon

    I mailed some bills and items since november 30. 2020. It is Jan 5 2021 no one received my items this is so crazy. I hope it is not lost or stolen it been one month and several days

    Jan 05, 2021
  • anon

    Just want my packages- - They were delivered on Thursday. Placed in the Mail locker and key to open locker placed in someone else’s box! Also not getting letters as I should! This makes the second time my husband and I have complained. Why is this?!!

    Jan 05, 2021
  • anon

    Haven’t received any mail since December 7th 2020, even though informed delivery showed multiple letters supposedly being delivered each day. Where is my mail? None of my local post offices care about what’s going on. Also, the Lehigh valley distribution center is holding onto packages for weeks on end, if they decide to deliver them at all, and I’m not able to contact them because they have no address and no number to call. I want my stuff. There is time sensitive mail I was supposed to receive a damn month ago.

    Jan 05, 2021
  • anon

    I have sent out at least 5 of my personal bills to be mailed for the month of December and January, I have discovered that they have either been lost or not sent through to the specific creditors. I have never been late and I have chosen the mail route for these particular Bills and I need to know why and where they are ! I have been needing to double up on the payment because these are late I am not happy at all ! I am not able to keep paying these double payments each month because someone either doesn't care to send on my mail through the system or it's just incompetence. I am sure I am not the only person dealing with this but for postal service workers that may not care about other people, need to find another form of income! this is why the postal service is becoming a thing of the past , they just don't care if our mail is on time anymore!

    Jan 05, 2021
  • anon

    I live in 90066 (Los Angeles). I received mail delivery only twice last week! USPS has delivered packages but no regular mail since last Wednesday!

    Jan 04, 2021
  • anon

    I order a package 12/13/20 and still haven’t got it yet please help

    Jan 04, 2021
  • anon

    I mailed out Christmas cards to family in Buffalo, New York two weeks before Christmas. I live in Maryland. As of today 1-4-21, these cards some with gifts inside and some without have not arrived yet. Can you please advise on what can be done about this as I have no tracking numbers as just had two stamps on the cards. HELP!

    Jan 04, 2021
  • anon

    I get referring mail so i know what is coming my ssi check was 14 days late the mail was not delivered on Saturday was delivered next day on Sunday now the mail hasn't been delivered today Monday January 4th so where is it and what's the problem my check was delayed messed all my bills off because of death and now it's late again

    Jan 04, 2021
  • anon

    I had one credit company mail me a credit card twice an B of A mail me a credit card. For some reason all me mail that has credit cards are missing and never getting to me. This has been happening that last 3 months. I lived at this address for the last 15 years. I am afraid to keep having my creditors re-sending me a new credit card.

    Jan 04, 2021
  • anon

    I’m going through same thing

    Jan 05, 2021
  • anon

    I was informed mail for me was due here Saturday and still Monday not here. No mail was delivered either day. Via usps with pictures so I know for sure

    Jan 04, 2021
  • anon

    I am in MD. I have several Christmas cards that I mailed out December 14th to go to family and friends in PA, OH and NJ , some of these cards have gifts included in them. They have not been received yet. I have a package that was shipped to me on December 13th from VA and it is sitting in Hyattsville, MD since December 15th and has not moved. What are my options for tracking this package down and tracking these Christmas cards down? I know there’s a way you can see who picked up packages/mail from what area and where that mail goes from there. I opened up claims and I was told that it was due to Covid, not enough employees, etc. I understand all of that. What I don’t understand is why I am receiving random cards and packages after Christmas that were sent and/or ordered after the above stuff was mailed. There is no rhyme or reason why certain things are being misplaced, held up, not looked at, and just not being sent out and others are being sent. This is a nightmare!!

    Jan 04, 2021
  • anon

    MY family have not received Christmas cards with checks. what can I do ? cost $30.00 each to cancel checks Tell me what I should do from here. waiting to here from you. anntaylor

    Jan 04, 2021
  • anon

    I have been waiting over 2 weeks for a billing statement. I do realize due to COVID delivery is slower. However, when prompt payment is necessary and postal service cannot be depended upon, what can your customers do? Also, on another note, when I paid for Priority Mail, I did not expect that it would take 17-19 days for delivery. I think you technically "robbed" us. One Priority was from Milan Ohio to Columbus, Ohio and still not received. And, you do not offer any type of customer satisfaction- terrible, terrible service.

    Jan 04, 2021
  • anon

    I have not recieved my mail and I do not know why. Please Help.

    Jan 04, 2021
  • anon

    where is my mail going

    Jan 04, 2021
  • anon

    Hello I have moves to Michigan about 3 moths ago and I have not yet received any mail from my old address can you plz help me

    Jan 04, 2021
  • anon

    It's been almost 2 weeks since I received mail. I have the tracker through my email, saying that mail is supposed to be there, but at the same time I haven't even seen the mailman come. I don't know what's going on.

    Jan 03, 2021
  • anon

    I was do two workman comp checks in the month of December 2020 it was sent on the 15 th . when Christmas came and gone with no check my CMI worker had them both over knighted on Dec 28th it is now Jan 3 2021 and I still have no checks...never had trouble with my mail b4 now...I'm struggling to extreme financially please help!!!!

    Jan 03, 2021
  • anon

    I mail a package for my grandson who's five us old on December 11 ,2020 and he hasn't gotten it yet from Brooklyn to pennsylvania

    Jan 02, 2021
  • anon

    I would love to know why I rarely get my magazines anymore? I have several subscriptions and don't get them. Also I have had letters I put in my mailbox to be picked up, never arrive so bills are late. Are they misplaced or just dumped?

    Jan 02, 2021
  • anon

    Where is My sons Axel Body check in the mailing not shown up???what happen I did check up for my mailboxes.. .. I just pissing off..

    Jan 02, 2021
  • anon

    My regular post mail was not delivered today why is that????.it has happened built times and I was under the impression that post mail runs six times a week.please respond to this I'm not happy about it thank you

    Jan 02, 2021
  • anon

    Basically due to quarantines the postal service in many districts does not have enough carriers to delivery to every route 6 days a week anymore. If your regular carrier is sick, on leave for vacation or another reason or transferred to a new assignment then that route will go into rotation with the other vacated routes and will get letters delivered the next time that station has enough carriers to rotate one to carry there. Now before COVID to prime suspect would have been a zero tolerance policy in that area and animal attacks on carriers cause the local postmaster to suspend service or the police closed the street for safety.

    Jan 05, 2021
  • anon

    I had to Christmas cards with checks mailed to me December 14th . I need my money . Where is it January 2nd

    Jan 02, 2021
  • anon

    you need to fix greensboro mail system. get the republicans out of the mail system since the election is over, and hold your people to their job. i dont get to sit around and talk for 10 minutes while building furniture, and then still make the same as if it was working. and then i dont push out half my work saying its all good, quality dont matter, missing materials is okay, damage i create on the item is okay. its a job. get it done. ive heard so much bs. my mail is not being delivered today. they lost a package supposedly that the mail carrier had out for delivery, didnt mark it as delivered. go figure they stole my mail. the delivery driver did. im tired of having this crap happen all the time. this is a government business so they are immune to lawsuits but can get away with felony crimes every day?

    Jan 02, 2021
  • anon

    I mailed cards to my grand children on the 12th of december , they had checks for christmas. Two were going to the address in Perry Township, Ohio 44077 and one to Perry, Ohio 44081. I had a problem in November with a priorty package that took 15 days. My son mailed a card with a check from willoughby Ohio before christmas and it hasnt arrived as of today Jan 2, 2021. It is ashame what has happened to our postal system. You want to blame it on the covid virus. well my mail carrier runs every day and delivers mail when he has it.

    Jan 02, 2021
  • anon

    I sent Christmas cards out from Williamsburg Va on December 11, 2020. The people I sent them to have not received them and it has been 21 days and they still have not received them.. where are my cards and why did they not receive them yet.

    Jan 02, 2021
  • anon

    I have Two packages that are missing/stuck. One has been in the same place for over 3 weeks now and one going on 2. Each time I start a case for them they close my case and nothing is done about it!!! This is scary they can close cases without actually doing anything!

    Jan 02, 2021
  • anon

    mailed package to westfield. wisconsin, the monday before Xmas, the package has not arrived.

    Jan 02, 2021
  • anon

    I was wondering, how long does it take for a letter from Puerto Rico to Lawrence, Massachusetts. I've been having problems with my mail. It was sent on rhe 24 of December.

    Jan 02, 2021
  • anon

    This is the secound occassion that my Bill's weren't delivered to its destination..mailed a credit card bill along with two other Bill's on December 6,2020 and received a double bill for my credit card..and a text that my utility bill and car insurance weren't paid when all were mailed on the same day at the meachum ave post office in elmont ny 11003

    Jan 02, 2021
  • anon

    I mailed a package on December 10, 2020 from Gillette, Wy to Guthrie, Ok. The tracking number says it is still in Casper, Wy. Why?

    Jan 02, 2021
  • anon

    I had received my mailed in two week and I got the informed delivery what going on my mail i have a check that had been send out what going on

    Jan 02, 2021
  • anon

    I legit just got a Halloween card in the mail postmarked October 27th. What is going on? My household has been going days sometimes without even a piece of junk mail. How can I reliably send letters is I can't count on the post office?

    Jan 02, 2021
  • anon

    I sent 1 Christmas card with check to son and daughter-in-law and one card to grandchildren with 2 checks in their card the same day DECEMBER 11 to the same address. They live in CO. Son and daughter-in-law received their card. Grandchildren did not. We live in Georgia.

    Jan 01, 2021
  • anon

    I have 2 cards that were mailed one Dec11 the and one December 18 th. Neither one has arrived. I also mailed out 2 bills on December 15 th. On local and another less then 50 miles. Neither one were delivered. Now I have two late payments. Help!

    Jan 01, 2021
  • anon

    I had previously had problems with my personal letters and packages misplaced. For the last few days I haven’t received Mail and also my packages are being placed in other peoples boxes. My neighbor has left several packages on my porch that were supposed to have gone to my address. I don’t want to worry about my packages not getting to me and someone else getting my Mail either.

    Jan 01, 2021
  • anon

    Expecting mail from a employer

    Jan 01, 2021
  • anon

    I mailed a package on December 16th to Portland me. From Milford Ct. Estimated delivery date 12/19 Last I knew it went to Greensboro NC. Then to Springfield Ma. Now MIA. I sent another package from the same starting point Ct. on 12/21 to Texas and they have received it 12/26. This is really unacceptable! Who in this Corporation do we hold accountable for this? Fill out this form and maybe we will look for it? This is the last time.

    Dec 31, 2020

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