With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    Mines supposed too have been sent out the same day too I’m in Minnesota

    Jan 13, 2021
  • anon

    Same here. Myself and my sister in law both have dates saying Jan. 6th our mailed stimulus checks would be sent out. Here it is the 12th and still no check. It seems a lot of people are having this same problem, it just makes it extra frustrating when you cannot get a hold of anyone with my local postal service as well as no one at IRS.

    Jan 12, 2021
  • anon

    I am on the some boat, my said was send on the 6th of January, I haven't received jet. And today is 16th I live in Texas

    Jan 16, 2021
  • anon

    I sent two iPhones (in their boxes) and about 15 loose iPhone cases overnight from Cali to Texas. It arrived MINUS the phones and only the loose phone cases left inside the box and USPS PACKAGING TAPE covering my clear tape I had used. This was clearly an inside job

    Jan 12, 2021
  • anon

    I sent a priority mail Christmas gift to my parents on 12-16=20 Hoping it would get to them by Christmas but up to now it has not been delivered every time I ask for update to find where it is I get this message “Your package will arrive later than expected, but is still on its way. It is currently in transit to the next facility.” what the heck! My parents are old and they keep waiting every day hoping it will be delivered . I can’t believe the big disappointment

    Jan 11, 2021
  • anon

    Same here I have a package sitting in California it has package accepted I want from one place to the next facility and there it. has sit for 5 days they keep telling me that is not in California what day is no departure scan saying that it has left and I even paid extra bunch of malarkey

    Jan 15, 2021
  • anon

    I have not been getting my mail since our carrier took my address number off her route in October. I am the only one in the complex with this problem. I have been to the Post Office multiple times and they refuse to even attempt to help. I put mail on hold for my time away at Christmas and when I got back I went to get the mail, Initially, the guy came out with nothing and after a couple of minutes talking with him, he went back and looked again. He came out with mail saying it was in the wrong place or something. There is STILL mail missing, a check from my HOA for an over payment I made, and a personal Christmas card. I asked about the card and he immediately shut me out. I am being forced to get a p.o. box in another county because I do not trust my post office. I need that check and I am so frustrated that no one is doing anything about this. I'm at my wits end.

    Jan 11, 2021
  • anon

    I mailed a package from St. Charles, MO exactly a month ago today and the pkg still has not arrived in Upstate NY. So much for the promised delivery date between 6 and 10 days. I had hoped the package would be there for Christmas. The message on the tracking site has not changed since December 26th; In Transit and it will be late.

    Jan 11, 2021
  • anon

    When is this going to get resolved? Many people's lives are being seriously affected by this situation! Hire extra people to get this resolved even is they are temporary positions! This mail needs to get caught up so things get back to normal. Right now USPS is a total disgrace to our government and how unfair to those who are not getting important mail and having their credit, etc. being affected by this. Get it together!

    Jan 11, 2021
  • anon

    My mother is 80 and she has never been late sending out her payments. If anything she sends them out early. She is old school and writes checks for her bills she is not computer savvy. Because of the postal service she is now having issues with things passing in the mail and receiving late notices and late charges. I’m sorry but in my opinion the post office should pay the late fees. Why should my senior mother be penalized for the post offices issues.

    Jan 13, 2021
  • anon

    Every single check I have sent out for our business on 12/09/20 and 12/16/20 has not made it to its destination. All this week I have been getting messages, phone calls and CANCELLATION LETTERS!!!!!!!! We almost lost our General Liability because we had no idea our bill wasn't paid. This has happened so many times that you wouldn't even believe it. We need to get to the bottom of this and NOW. But it is impossible to talk with anyone that may be able to help. I would appreciate a call ASAP.

    Jan 11, 2021
  • anon

    I sent documents in 4 separate flat envelopes first class from the post office on 12/17/2020 they still haven’t been received. How can I find what happened. They are very important documents and the delay has caused a financial hardship for me.

    Jan 11, 2021
  • anon

    Flat envelopes are mixed with mostly catalogs and such are the first class of mail deferred. In the current environment only Express mail can be guaranteed to move on time followed by something in a first class or priority box.

    Jan 13, 2021
  • anon

    My grandmother sent Christmas card to my son and myself on December 19th of 2020 here it is 23 days later I'm still hasn't arrived government taking out sorting machines that they need to do their jobs maybe the government needs to update their equipment whoever's in charge of the post office is completely incompetent no wonder that wasn't all this money

    Jan 11, 2021
  • anon

    Someone in my building took my mail

    Jan 10, 2021
  • anon

    This is like the third time in the last several months that I have not received my mail for more than a week at a time of not technically I’ve received any mail since Christmas Eve We are already into the new years and I'm missing pretty much all my major mail such as my mortgage payment ,my car payment & t Etc. can somebody please do something about this .. I understand do to the virus everyone is running thin

    Jan 09, 2021
  • anon

    Hey I haven’t been receiving any of my mail. I just moved recently about 2 months ago and I’m not getting any mail at my new address, nor at my old address I’m just wondering where all my mail is going because I need it ASAP. Thank you please get back to me with some information I’m getting worried.

    Jan 09, 2021
  • anon

    I have not received any USPS mail. I have had 5 debit cards and payroll checks issued and sent to my mailing address for 3 months and have not received any. If mail couldn't be received, imagine the lost BALLOTS. I am starting to be a firm believer that the election was truly rigged due to USPS not delivering mail even though I voted democrat.

    Jan 09, 2021
  • anon

    I have a package that was mailed to me from Minneapolis on 12/8/20. It made it to Fayetteville with no problem. From there it was scanned as being in transit to the next facility on 12/16/20 and has not moved since. Now, I know COVID has caused delays, but not moving in 24 days?? Another package made it to me from Texas in only 3 days. What is going on???

    Jan 09, 2021
  • anon

    Package shipped on December 15, 2020; got to the south jersey distribution center on Dec 20; departed from distribution center on Dec 22; has been listed as in transit ever since. This is ridiculous. Where is my package? Why can't the local post office find out anything more about its current location and lack of updates? I find this highly dissatisfying. I have been very patient about this, but I shouldn't be waiting this long without some kind of update to tracking.

    Jan 12, 2021
  • anon

    I had mail forwarded to my SC address starting 12/20/20. As of 1/9/21 we have not received any forwarded mail. No mail is being delivered at the old address either. How do I find out where our mail is going?

    Jan 09, 2021
  • anon

    I have an very important piece of mail, and it has yet to arrive, it’s been over 7 days and I’ve not seen it, the sender send on December 31st and it’s starting to raise some concern

    Jan 08, 2021
  • anon

    I'm tired of filing complaints. I'm tired of going down to the unprofessional staff at my local post office. ALL I WANT IS MY MAIL. ITS BEEN A MONTH SINCE I RECEIVED MAIL, AND I KNOW MY MAIL IS JUST SITTING THERE PILING UP......!!!! HOW MUCH COMPLAINTS DO I NEED TO MAKE TO RECEIVE MAIL. FEDEX BRINGS ITEMS I ORDER. AMAZON BRINGS ITEMS IN ORDER. UPS BRINGS ME ITEMS IN ORDER. BUT THE U.S.P.S CANNOT BRING ME A PIECE OF PAPER ENCLOSED WITH MORE PAPER. CMON !!! SERIOUSLY...

    Jan 08, 2021
  • anon

    My area code is 60649, have not had mail in 20 days. package was supposed to be mailed to me and I never received it. The manager on 74th and exchange manager named Whitney act like she didn't care, also lied and said that they delivered it to me and my regular post office guy said he never brought it to my address so somebody is lying somewhere. I would like to know where's my package and I would like an investigation into where it's my package.

    Jan 08, 2021
  • anon

    We haven’t received mail In three days

    Jan 08, 2021
  • anon

    I live in Conway, South Carolina and I have not received ANY mail in almost a MONTH!! I need an important document that is coming from the IRS to get my student loan. I should have gotten it 2 weeks ago!! I don't have thousands of dollars just laying around to pay for school. Get it together people! This is ridiculous!!!

    Jan 08, 2021
  • anon

    I still have not gotten mail for 3 days in a row. Please address this promptly.

    Jan 08, 2021
  • anon

    I forwarded my mail on December 15 from NC to Florida still have received no mail. I have informed delivery and see many letters I should of received starting on December 15. I have called local Post Office and they keep saying it should be on it’s way. You can get something from Amazon over night but you can’t get a letter from three weeks ago. If USPS was a public Company they would be out of business.

    Jan 08, 2021
  • anon

    Since my change of address I haven't received any mail

    Jan 08, 2021
  • anon

    i’ve been waiting since october for a very important mail and i also have been waiting a little over a month for new new debit card. Why is there such a big delay????? If my mail is lost just say that. I’ve tried reordering the same items that are supposed to come in the mail but neither has shown up.

    Jan 07, 2021
  • anon

    i want my mail lol

    Jan 07, 2021
  • anon

    Hello I live in Detroit Michigan in the 48206 Area code and me along with most of my neighbors have not been getting any mail at all. If anything someone might run after hours at around 8:pm to deliver one envelope. Is our mail lost or have there been delays?

    Jan 07, 2021
  • anon

    Your zip code is probably too short on healthy carriers to get to every delivery point 6 days a week. Because the service can get to extra streets just delivering automated sequence letters alone rather than spend a man hour or two preparing mail that is not automation friendly and getting it in deliver sequence that is the first form of mail delayed. In most districts if there is not enough staff to deliver all the parcels and just the automated delivery point sequenced letter mail then those letters also get deferred to give priority to parcels.

    Jan 08, 2021
  • anon

    Hello, well this has been a problem in my area now going on for over a year! we dont get our mail most of the time anymore? I have informed delivery that doesnt help, I have tried talking to Circle Center our post office and they take messages etc and really could care less? I was told once our route area is being split now into 3 different carriers why i dont know. they dont come half the time. My cousin lives on next street over has same route, his neighbor house has the usps bar code on it where the carrier has to scan along the route etc. Him and I have sat many times and watched the carrier pull up fast just deliver boxes, then come scan that and leave for the day! I am missing new debit cards and checks you name it, one time I missed traffic court due to a change in the date. They mailed me a notice that I never got? I almost went to jail over that... Can anyone FIX this mess please..

    Jan 07, 2021
  • anon

    I have been waiting for packages to be delivered. Waiting on a check from my Insurance company. What is taking so long. It doesn't take two weeks.

    Jan 07, 2021
  • anon

    I mailed a check to a business (in a business addressed envelope) on the 20th Dec 2020 from Davenport, FL 33896 to Bartow, FL 33831. As of today, 07 January, 2021 it has not been received. Inside the envelope was a business check to pay for water service for four different accounts. Ironically, I found out yesterday that the check hadn't been received when the water was shut off for non payment at one of my properties!!! I don't know what's going on but this service is unacceptable and it has continually gotten worse in the last 6 months. It's no wonder that less and less people are using the services of the USPS!!

    Jan 07, 2021
  • anon

    I mailed my bill on December 18, 2020, going to either Texas or Utah and it still hasn't been received. I mailed this out from West Grove, Pa 19390. I called my creditor on Jan 6, 2021 to see if they received it and they did not! I have untill the 9th or they are going to charge a late fee, plus will have to put a stop pmt at the bank! It's never been returned to me, and I want to know where it is! Is it sitting at the Distribution center in Wilmington, De where our mail goes from West Grove or has it taken a trip around the States before it gets to where it goes! Unbelievable!! Highly upset over this! Mailed a envelope out a week before Christmas and it was going from West Grove, Pa to Maryland and that just got delivered!! I want to know where my bill is and when it's getting delivered to where it was sent to!

    Jan 07, 2021
  • anon

    I am onyl receiving my mail about three days a week at most otherwise my mail box is empty. Often my neighbors say the same thing. I have countless pieces of lost mail recently that never showed up.

    Jan 07, 2021
  • anon

    My friend sent me a holiday card/letter from california to out here in Missouri last Monday through mail and I still haven't received it yet 10 days later,why is this???

    Jan 06, 2021
  • anon

    My Mail Haven’t been delivered to home it’s going on two weeks and no mail has been delivered to my address

    Jan 06, 2021
  • anon

    I've moved a lot this past year but I put my new address and nothing comes it's been like three years...

    Jan 06, 2021
  • anon

    Its Jan 6th 2021.. I put a change of address in on Dec 21st as soon as I opened my PO box due to not having a address.. Im currently living in a hotel and need my mail to survive as I will be in the streets on Saturday.. If I could just get my mail i will be ok.. Please help!!!!

    Jan 06, 2021
  • anon

    Change of address was requested on Dec 21, 2020. Form with new address was provided at the post office on Richland on Dec 31, 2020. We have not received any mail to our new address. A key to the new box has not been provided. Our medication and bills due have not been delivered.. Your response to this complaint/concern is very much appreciated Mrs Tovar

    Jan 06, 2021
  • anon

    I mailed Christmas cards and another letter at the Wake Forest 27587 post office on Saturday December 12th. Only one was received at a Durham address. What happened to my cards and letter? I am very disappointed in the USPS. I was assured if they were in the mail by December 14th they would arrive in plenty of time.

    Jan 06, 2021
  • anon

    A birthday card was mailed to me from Alliance, Ohio in December and I still have not received it.

    Jan 06, 2021
  • anon

    I have a package that was sent on December 14,2020 from Walkersville Maryland and it still show In Transit arriving late. Today is January 6, 2021 and no updates. If you're short of staff, hire temp workers to sort out mail. This is ridiculous!

    Jan 06, 2021
  • anon

    I have paid so many late fees to my credit cards company for bills delivered late even though I send them in 8 days before due date. I am getting tired of paying these fees when it is not my fault. Currently I am waiting for one of those bills to be delivered right now and was due on `12-28-2020 and I sent it out on 12-18-2020. I believe it might be the Sewell Post Office location where two pieces of mail I dropped off there was never delivered a few years ago. You might need to investigate that branch.

    Jan 06, 2021
  • anon

    This is the tracking # for my envelope. It was sent via certified mail on December 2nd, 2020. Today is January the 6th 2021. I have in the package my certified university certificates. It supposed to get to its destination within 7 days max! This question is for anyone in your establishment: what would you do if you were in my shoes? I am supposed to be enrolled in college two weeks ago!

    Jan 06, 2021
  • anon

    I am sick and tired of my mail disappearing. currently I have a letter to my sister from Tennessee to Oregon that is lost in the system with a $75 US postal money order in it. And seven packages coming from scatter places throughout the United States that have failed to reach me. If the US postal service cannot function any longer then their doors need to be closed. Consumers continue to use the US postal service as a viable way of sending items and yet they are continuing to fail in every aspect. You cannot blame covid on everything. US postal service is the only one that is completely failed in their efforts unlike FedEx and UPS. You should be ashamed of yourself in that those that came before you work so hard and diligently to establish a world-renowned mail distribution system. if the US postal service can no longer handle getting my package or my letter from point A to point b it is best that they save the taxpayers millions of dollars and simply fold. Otherwise suck it up and do the job correctly efficiently and in a timely manner.

    Jan 06, 2021
  • anon

    This is a reoccurring problem. It seems when our mail carrier is off the subsitute carrier leaves mail any place they want. I was waiting on important mail since 12-13 2020 it was delivered to our neighbors address and sent back. My neighbors sometime bring me my mail. Many times I get neighbors mail. Please let the mail carries know how important it is to receive our mail at our address ALL the time.PAY ATTENTION TO WHAT THEY ARE DOING PLEASE! Thank-you James Johnson

    Jan 06, 2021

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