With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    I have not received mail 5 days???

    Feb 10, 2021
  • anon

    We have stimulus checks lost in mail and an annuity check. All mail was forwarded 2 weeks ago and we don’t have it!

    Feb 10, 2021
  • anon

    I have been receiving the email notifications that I’m expecting mail, but I haven’t physically received mail in about 2 weeks, is something going wrong? I’m in Tampa Florida.

    Feb 09, 2021
  • anon

    For at least a month now my mailbox has been left opened and I have not received any piece of mail. If I close it is opened the next day with no mail. I am the only one who has the key. Can you help find out where I can pick up my mail ?

    Feb 09, 2021
  • anon

    I have not received mail in 2 months

    Feb 09, 2021
  • anon

    Hello Steven. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 09, 2021
  • anon

    Where is my mail man at it is 12:48 and pm

    Feb 09, 2021
  • anon

    hello i didnt receive already my mail letter like more 1 week i receive notifecation they should come but mailmen didnt bring nothing

    Feb 09, 2021
  • anon

    Our zip code, 90056, hasn’t received any mail since February 4th

    Feb 08, 2021
  • anon

    The Los Angeles district is short of healthy carriers. Should your carrier go on leave that route then goes into rotation for letter delivery in an attempt to deliver at least the parcels to all of the routes. Your neighbors who live on vacant routes have been going through this for almost a year. Because the USPS does not have an area based wage some areas are harder to staff as the same dollar carries less buying power than in other parts of the nation

    Feb 09, 2021
  • anon

    Hello Michale. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 09, 2021
  • anon

    I haven’t received mail in months

    Feb 08, 2021
  • anon

    Im waiting for W2s from lone of my employers,is my mail going to the post office?

    Feb 08, 2021
  • anon

    I have gotten informed delivery emails with pictures of the mail, but when I got to my PO Box there is nothing in the box. I have asked the clerk at the counter and she said she do not do the PO boxes and I would have to come in tomorrow to speak with the PO Box clerk. It is just so frustrating when I have been expecting important mail that the sender continue to tell me they have mailed it.

    Feb 08, 2021
  • anon

    I am not getting ANY mail now. Other residents in my apartment complex are getting mail, but I haven't received one (1) single piece over the last 10 days. Usually over a 10 day period, I get from 30 to 40 pieces of vital mail and advertising flyers and circulars (3-4/day). - I tried calling my local post office four times but they're not picking up. They put me on hold, the either hangup or turn on that fast, rapid, annoying busy signal (beep beep beep beep beep beep beep, etc.) - I called the USPS national hotline, but they said they couldn't do anything about a local post office. However they said they would send a text with the link, but they failed to that, even after waiting several hours. - The USPS is failing to deliver important mail from my banks, credit card, car & health insurance, medicare and who knows who else. And trying to get help from them about this is like their mail delivery -- a big, fat nothing. - Next, I'm going through the bother and Covid-19 risk to the local branch personally and see if they will help and fix this, or if they will stonewall me like they do with their phone responses. - And I'm really worried that important info is lost and I'll have to pay penalties and for some consequences in some cases. If the USPS had to pay for the consequences of their failures (rather than just blithely dumping them on the addressees), perhaps they would be more caring, careful and responsive.

    Feb 08, 2021
  • anon

    I have been trying to talk to a live PERSON about a package. For the last month the tracking number says the same thing. Has left Greenwood, In. facility on January 6 2021 at 4:29 pm. I have called numerous phone numbers only to get a computer. I have even contacted the shipper for help. Is there PERSON l can talk to.

    Feb 08, 2021
  • anon

    I haven't recive a leader I've been waiting on for almost three weeks now

    Feb 08, 2021
  • anon

    My Mom hasn't received her SSI check since the 1st, they are not delivery mail by my area. Why? & where is my mail?

    Feb 08, 2021
  • anon

    It is so disheartening to know that USPS acts so incompetent in handling mail complaints; when we the American people rely on mail to be handled efficiently. However, being aware that mistakes do happen because we are human, however, it seems that when a problem is brought to the attention, the reply is nothing more than, 'I Don't Know, or real way to figure out what happened to a package. There should be procedures in place to effectively remedy the problem. 1. my pkg dropped to be shipped to my customer. Pkg never gets scanned past the processing center on Feb 1, 2021...here we are 2-8-212. still shows at process center... Never to be scanned again....can't get phone help, no POST office Help. NOthING... SO SAD I pay for a post office box. My purchased item arrives at 730AM, ant 103am same day, pkg returned to the sender. No body can tell me why. Pkg arrives to the orig sended, who had to repay to resend bk to me. So SAD Another pkg for me arrives at usps Frid 1-22-2021 approx 4am and then scanned as delivered......I arrive on Tues 1-25 to get the yellow card placed in my box to get pkg at counter....I go the ctr. they cant find pkg...Mgr and workers have no answers on where the pkg is. wow! the problem here is that....I buy ebay, tracking shows delivered, so this means I loose money and my item. Because the pkg is scanned as DELIVERED. This is totally unacceptable.. There needs to be a better process for handling pkg at USPS for box rental customers. THIS entire process is a sad one. YET USPS continues to raise rates, bu has no secure delivery methods. WOW! say Box rentals just went up again this yr to 67.00

    Feb 08, 2021
  • anon

    Hello Sondra. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 08, 2021
  • anon

    Some of my mail is not coming in i want vidoe are pics of my mail

    Feb 08, 2021
  • anon

    I was on list to have my mail delivered to my best friends p o box. About 3 weeks ago he passed away for covit 19. His bother took over and closed his box & forwarded elsewhere. I can't seem to reach him. I'm on social security income and I recieve letters from them its important I get them. Also since my friend I also lost my home in the process and on feb 5th the IRS sent out my $600 stimulus I really need that check so i can my wife and son in a place we can call home. Is anyway someone can help me. Be able to pick up mail. From IRS. It would highly appreciated. Thank u

    Feb 08, 2021
  • anon

    After submitting a report on my children's missing BDay cards, ...after seven years they abruptly decided to stop delivering to our home. No amazon, redilvery no longer available. As a partially disabled veteran, I counted on them and now they have a new excuse everyday for not delivering. I do not have the option to just jump in my car and go to the post office to. Today it's raining and ive got three miles to walk, God help me. My paved drive has never once been an issue. Seven years no problems.....no mail lady started in July and missing money, BDay cards, and now just LIES. Marietta SC

    Feb 08, 2021
  • anon

    I moved i been trying to now were my mail is going

    Feb 07, 2021
  • anon

    I sent a letter on the 14th of january from wisconsin to texas. It is currently february 7th and it still hasnt arrived. I'm sure I wrote the adress right. So what can i do. Help

    Feb 07, 2021
  • anon

    I cancelled my plans with family today because I've been experiencing a delivery, tracking said it was on the truck and out for delivery ,I've waited all day no delivery attempt at all what so ever ,I'm very unhappy and extremely angry they don't seem to care at all about doing their jobs what about people that depend on this piss poor service for medications these drivers that never show should loose their jobs period.

    Feb 07, 2021
  • anon

    Hello Vern. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 08, 2021
  • anon

    Irs says they mailed my stimulis 1/6 the postal service has yet t deliver it where is my check? Sometimes I don’t even get mail that shows up on the informed delivery app

    Feb 07, 2021
  • anon

    On sat I either don't get my mail or only some I have post office app shows mail and envelopes getting my husband disability check shows up on Sat envelope picture I am tired having complain they say short help my pck get thrown on porch mine or neighbors I live 821nanceroad florence scon excuse last Mon went to post office picked up sat and Mon my neighbor didn't get his mail satfeb6 2021 either know Mon have go again to postoffice no excuse I need my millions bell Larry jacobs

    Feb 07, 2021
  • anon

    Hello Lois. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 08, 2021
  • anon

    I’m not receiving any mail even junk anymore

    Feb 06, 2021
  • anon

    Neither am I. Other residents in my apartment complex are getting mail, but I haven't received a single piece over the last 10 days. Usually over a 10 day period, I get from 30 to 40 pieces of vital mail and advertising flyers and circulars (3-4/day). - I tried calling my local post office four times but they're not picking up. - I called the USPS national hotline, but they said they couldn't do anything about a local post office. However they said they would send a text with the link, but they failed to that, even after waiting several hours. - The USPS is failing to deliver important mail from my banks, credit card, car & health insurance, medicare and who knows who else. And trying to get help from them about this is like their mail delivery -- a big, fat nothing. - Next, I'm going through the bother and Covid-19 risk to the local branch personally and see if they will help and fix this, or if they will stonewall me like they do with their phone responses. - And I'm really worried that important info is lost and I'll have to pay penalties and for the consequences.

    Feb 08, 2021
  • anon

    My friend mailed me some stickers in an envelope, the envelope came, ripped and taped up, and empty. If it was ripped open and the contents were lost, why did they tape it back up and send it on?

    Feb 06, 2021
  • anon

    To whom it may concern. I Leatha Melton have not received my mail on January 26, 2021 or Feb. 5, 2021.

    Feb 06, 2021
  • anon

    I am not receiving my mail

    Feb 06, 2021
  • anon

    I’m sorry but I’m getting tired of not receiving my mail. It’s been a week and a half and I’m expecting some important papers. Ever since ( not mentioning any name) the election, the post office has failed to stand on its own leg and continue its job. I guess the rain snow sleet and hail doesn’t apply anymore!!!

    Feb 06, 2021
  • anon

    I'm signed up for informed delivery and the last 2 days I haven't recieved the mail it says is coming. In fact my mail box has been empty. I'm waiting on my w2 which should have been here already.

    Feb 06, 2021
  • anon

    same here, no mail for 2-3 days, when informed delivery says it has arrived. what is the point of the service.. I waste gas going to pick up the mail

    Feb 08, 2021
  • anon

    November I had a package never make it to the buyer. Still lost. No help. December I had a package delivered weeks late only for the buyer to receive the package cut open & the item broken. Had packages set up for pick up & for 3 days they were marked as successful pick ups but never left my porch. January I do change of address. Informed delivery shows mail being delivered but haven’t received a single thing. Tags were due for my vehicles & I renewed them way before February would roll around. Confirmed they have been mailed but nothing. February I have mail that doesn’t get picked up. I don’t think the mail even came down the road. I tried my mothers in laws house & the same thing happened. I understand life is hard especially in these times.. but it’s awful that our valuables & important mail mort of the time has no choice but to use the mailing system only for things to go terribly wrong. This isn’t okay. I’ve never in my life had any issues with mail & the fact that nothing is changing & more & more people are experiencing is very disappointing.

    Feb 06, 2021
  • anon

    Hello Brittany. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 08, 2021
  • anon

    I haven’t received mail in over a two months.

    Feb 06, 2021
  • anon

    I live in Fort Lee NJ and I am still waiting for mail that was sent to me at the beginning of December. Also, there was no mail delivery on Monday and Tuesday because it snowed. On Wednesday all I got was two pieces of junk mail. Thursday only two pieces and today only one. Where is all the mail?

    Feb 05, 2021
  • anon

    We have not received mail in 4 days in Calumet Park, Il. This is awful because I am expecting some important mail.

    Feb 05, 2021
  • anon

    Waiting on paychecks totaling $2500.00!!! One from Massachussets one from philly and one from Charlotte This is brutal and no one at USPS cares or is trying to fix. My credit is ruined and rent not paid every single bill over due. Brutal

    Feb 05, 2021
  • anon

    I sent 2 letters through my mailbox a little over 2 weeks ago and the 2 people who they were supposed to be delivered to haven't received them

    Feb 05, 2021
  • anon

    Where is my mail?

    Feb 05, 2021
  • anon

    Missing mail

    Feb 05, 2021
  • anon

    I have not received mail for 5 straight days! I get we got snow but is the postal service going to pay my late fees! I bet not! You can't go an entire week without delivery my mail! This is ridiculous!

    Feb 05, 2021
  • anon

    I am concerned because I never receive mails in my mailbox. I only receive 1 mail or none within a month. What's the cause?

    Feb 05, 2021
  • anon

    My mail did not arrive yesterday. This is happening more frequently. Normally it isn't a big deal, but I am waiting for a prescription, which I needed to fill yesterday.

    Feb 05, 2021

Pages

Share this post


Recent Comments

Monthly Archive