With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1186)

  • anon

    Me and my family haven't gotten our mail for three days. We're can we pick it up.

    May 26, 2021
  • anon

    I used to receive my mail in a timely fashion but now the service is quite sporadic. I've been checking the Informed Delivery app and it shows that I've had mail sitting there for over a week. I called my local post office but they were no help at all. I've filled out the USPS complaint form and sent it twice, but no help there either. And all I get with the USPS phone number is a recording. Is this DeJoy's doing? Whatever the problem is, if it's not resolved soon I will take legal action.

    May 26, 2021
  • anon

    We haven't received any mail at all for the past four days, which is completely out of the norm. Any assistance with this issue would be greatly appreciated. Thanks. - Josh

    May 26, 2021
  • anon

    I have not received any mail at all including “junk mail” or sale flyers for two weeks. There is no option at the customer service number to check if mail us accidentally on hold. Can you help? Thanks, Mona

    May 26, 2021
  • anon

    I had a check that was supposed to be delivered to my home 3 days ago still have not received

    May 26, 2021
  • anon

    For the last week I have recieved no mail. I am getting packages from USPS, but no mail. I get an email every morning showing me what I should get that day... they did however take 2 pieces of mail that I had left in the mailbox to send out.

    May 26, 2021
  • anon

    I haven't got mail in almost 2 weeks what's going on

    May 26, 2021
  • anon

    No one on our street has gotten mail in 3 weeks even though informed delivery says otherwise. and we literally live down the street from the post office. all our mail used to come, but always late. Now we don't get mail. They should work on reliability, not punctuality. the mail trucks leave without all the mail the news says, but that is a terrible idea.

    May 25, 2021
  • anon

    HAVE NOT RECIEVED MAIL IN A MONTH. I CALL MY LOCAL OFFICE SEVERAL TIMES A DAY AND NO ANSWER. I CALL THE HELP LINE AND CAN'T GET A PERSON. I HAVE FILED A FORMAL COMPLAINT AND NOTHING HAS BEEN DONE. ZIP CODE 32233

    May 25, 2021
  • anon

    My husband and I out of the blue have not received a single piece of mail in over 3 weeks, all our senders have gotten it returned with “undeliverable”. We have lived at the same address for over 4 years, never had any issue until now. Local branch never answers the phone zip code 60657. Answers would be appreciated.

    May 24, 2021
  • anon

    I have not had mailed delivered to me for a week now. Not even JUNK mail which I was getting about every day. I went to my Post Office in the City of Franklin Virginia and they have no answer. I have bills that is suppose to come. I am disgusted with not knowing and not getting any answer. I don't know where to turn. I guess my local TV station might be able to get answer. I have never had this problem since I have lived here for 25 years.

    May 24, 2021
  • anon

    I have been getting mail here for almost 3 years now and suddenly ipsy makeup has been sent back twice now and I haven't done anything different

    May 24, 2021
  • anon

    I have not received any mail for one week now, same situation for my my neighbors on my block.(12 of them) Informed delivery lists 20 piece including an IRS mail to be delivered. I visited the post office which distributes my mail and was told very abruptly to be patient. Very disappointed and angry.

    May 22, 2021
  • anon

    Suddenly no mail being delivered since April. Gotten alerts..now the same thing is happening to roommates but ONE person seems to be getting theirs...not even ads. I think another party is intercepting mail and its not the mail guy. But we are getting mail for people with fake names.

    May 22, 2021
  • anon

    I didn't receive my mail today and I was supposed to revive a mail from my real daddy he was sending me visitation papers through mail and I looked on the app and it was supposed to be in my mailbox today and it didn't come in the mail

    May 22, 2021
  • anon

    Our mail hasn't been delivered in over a week. Mail was last received on Friday, May 14, 2021. Today, Saturday, May 22, 2021 we went to our post office to pick up our mail and packages and were told they do not distribute mail and we will have to wait for our mail when they get to it.

    May 22, 2021
  • anon

    I have not received any mail for over a month. I have called the 800 USPS number and I am being told there is nothing you can do I don't believe this is correct - because who else can help me with my mail! PLEASE Assist!

    May 22, 2021
  • anon

    I have informed delivery. It says that I have 7 pieces of mail sent. I haven't gotten none of them. Please help!

    May 22, 2021
  • anon

    What is happening to my mail? I am trying to pay bills using the same addresses that I have always used. These addresses are marked as "not deliverable". Why is this happening? We should not implement Mr. DeJoy's proposals, until we understand what damage he has already done to the US postal system.

    May 21, 2021
  • anon

    I want to make a complaint...I haven’t been receiving mail for the last 2 weeks and I don’t know what’s going on ...either mail is not being delivered or it’s being stolen but I’m making a complaint

    May 21, 2021
  • anon

    I have not received mail since the beginning of May. I am missing checks, bills and important insurance papers that are supposed to be arriving. I know what is supposed to come because I have informed delivery but nothing ever arrives!!! I have been to the post office twice about this and all they will tell me is the informed delivery pictures are taken a few hours away and that mail might be delayed right now. Three weeks without important mail is ridiculous!

    May 21, 2021
  • anon

    Why is it taking a month to two months for mail to be delivered 60 miles down the road?

    May 21, 2021
  • anon

    We have mail that shows it was supposed to be in our mailbox but to this day we have not received it. The post office needs to get it together! I see we are not the only ones with issues. This is beyond ridiculous and we need our mail that shows we should have it now!!!

    May 21, 2021
  • anon

    I have not received mail for 5 days. I have had out going mail not picked up. Please help as I pay all my bills by mail, this causing bills to be paid late, with that causes late fees, this is really a problem . A lot of us depend on the mail service. Also a lot of us can not just drive to the post office.

    May 21, 2021
  • anon

    Haven't received my mail since mid-April. Called a customer service rep and they said that nothing was wrong. Didn't even try to help me.

    May 20, 2021
  • anon

    where is the mail for 21217 has not ben received since May 5th.

    May 20, 2021
  • anon

    I have not received my mail for some time now. I have gotten notifications from my banks and my vet saying that the mail they have sent out has been returned to them. How do I go about getting this corrected?

    May 20, 2021
  • anon

    I have not received mail since Saturday, May 15th.

    May 20, 2021
  • anon

    I haven got my mail on my address, I live in Houston tx 77080 ,went to post office on Enmora st and the first time they did gave me some mail but now they refuse to give me my mail and told me they are sending my mail back to sender! Its not just me its all the residents on the apartment complex that are having this problem, my mail box is good and so the rest of the mail boxes on my side I don't know why they are referring to deliver or give me my mail,I. Being waiting on some court papers,legal papers,and even my drivers license, please can someone tell me what can I and my neighbors do about this situation!? Thanks on advance

    May 20, 2021
  • anon

    There has been several occasions where I have not received mail that has been sent to me by far family or friends. The first time I had to file a report then received it right away. I'm missing a letter for over three weeks now and a package that was supposed to be here since last week.i don't think it's right that ppl are paying to send my stuff and are sending important documents that I'm not receiving.Also I'm new to the state of indiana and have never experienced postal service like this. The ironic thing is I met a women who was Hispanic at the postal office about two months ago she asked if I was from Indiana.when I stated I wasn't she said she always has trouble receiving her mail that she never received it. That she had to open a p.o. box to ensure she would get her mail. That is ridiculous.im sincerely concerned and curious as to what is going on with the postal service in this state.

    May 19, 2021
  • anon

    Why is the mail for Zip Code 32526 not delivered on May 19,2021.

    May 19, 2021
  • anon

    My zip code is 60803, our post office is the Mt. Greenwood post office, we have not had mail delivery since May 5th (2 weeks ago). I know for a fact that I had a check sent out to me on April 29th which has not arrived nor any bills, statements etc. I called the post office on Monday May 17th, asked to talk to someone about the mail delivery issue, was put on hold for 27 minutes and then someone picked up the phone, and when I started speaking, the person hung up on me. What is going on?

    May 19, 2021
  • anon

    Where is my mail??? Our post officce only delivers maybe???? once a week. I'm waiting for bills (that will be late) and checks that I need badly. My husband has gone to the post office several times and they lie to him and tell him the mail person is out there. I am a senior citizen and I am going to get this highly publicized if you don't fix it quick.

    May 19, 2021
  • anon

    I haven’t gotten two envelopes! And the senders had to resend both! One arrived here but the other one has not and it’s a letter and I need it.

    May 19, 2021
  • anon

    I've been waiting on my mailman for over 10 days they have not delivered no mail. I've been waiting for two letters that's been sent out this is the second Monday that the agency sent out these letters to me I've been waiting for the mailman from the morning to 7:00 at night no show. The letters that was sent to me was supposed to be on its way from the next city and I know it doesn't take 10 days to get to me or five days where is the mailman there's no dogs no violence where is the mailman. The mailman has failed to deliver to my apartment complex

    May 19, 2021
  • anon

    I haven't been getting my mail

    May 19, 2021
  • anon

    been waiting on a check for a long time now I have seen it yet haven't got my mail in awhile now so I want to know what's going on with the eden nc postal service I need my mail.i have important mail that I have to get please fix the problem

    May 19, 2021
  • anon

    I opened a Po box in butte mt in 2020 got a change of address confirmation letter march 11 2020 I received all my mail including stimulus check s 1 and 2 then I was supposed to get my 3 stimulus and tax return my post office sent it all back for no reason plus I've sent out all my personal info to a credit bureau they never did receive it there must be a crook at Butte Mt post on office total bull!

    May 18, 2021
  • anon

    Why are USPS customer service phone workers telling customers that postal workers have no control over when/ how packages are scanned? Why do they claim “out for delivery “ just means it arrived at the local post office? Why do they keep saying all scans are “automated “ or “systematic”, as an explanation for why postal workers aren’t following scanning procedures? I don’t mind waiting for mail with transparent, honest scans. I do mind fraudulent business practices/ falsified information about package whereabouts. According to Washington Post, many PO’s falsely scan as “No Access “ or “Delivered “—despite the packages still being at PO——apparently this falsifying artificially boots their performance statistics. So..I guess it benefits them to lie. Please stop it. I want to support the USPS—but I cannot trust them anymore. I report the falsified scans/ misconduct; OIG says the offices committing the misconduct are the ones who get to investigate themselves. It’s hopefully. RI Post Office . It will be sad when your own misconduct causes the private sector to shut you down. So sad.

    May 18, 2021
  • anon

    My mail not being delivered to me, but the wrong address and then being sent back to sender, resulting in a bill going to collection and tarnishing a perfect credit score. I'm still waiting for a card that was sent on April 30 2021 I also received mail that is not in this neighborhood as an address. This is a big problem and needs to be correct.

    May 18, 2021
  • anon

    Got an email on May 7th about mail on the way to be delivered. May 17th it shows up. How exactly does it take 10 days from a New Orleans post office to a New Orleans address? Seriously the reason UPS and FEDEX is quickly replacing the USPS.

    May 18, 2021
  • anon

    I am aware of the mail crisis, its not fair to not receive important mail that is due to you it's been a year same problem, you try to go to the post office to pick up mail they don't even give you your mail there, I let them know I'm still missing mail from the end of March I was told we don't hold mail that long so where is my missing mail, I am in a place where I am getting fed up about not receiving very important mail all of my mail is important to me, I have exhausted all ways of trying to retain my mail I really need help retrieving all the missing mail that I have not received.

    May 18, 2021
  • anon

    I live in zip code 90047. My home is 100 years old which tells me the USPS has had some experience in delivering mail. I want to know why we don't have a consistent carrier? Why we miss mail delivery at least 2-3 days a week? Why..please why is it when we get a temp person, the mail is off by one address! I haven't received mail in 2 days and today I got my neighbor's mail and my neighbor on the other side got mine. This mishap had us all in the streets delivering mail to one another this evening. PLEASE, straighten this out!

    May 17, 2021
  • anon

    We have not received mail in 3 weeks . What is going on . On the informed delivery for our address I even saw important checks and state letters that I really needed. Where is our dang mail.

    May 17, 2021
  • anon

    I have not had any mail for 5 days zip code is 98125

    May 17, 2021
  • anon

    Where does my mail go when it appears in the app but I don’t receive it?

    May 17, 2021
  • anon

    I have mailed 2 superset checks in March and May to my local insurance company They claim they haven’t Recieved either check Has not cleared bank either. Where is this mail going???

    May 17, 2021
  • anon

    Dear Oig. Post office never answers phone. So why do you continue to say call local post office, call local post master, write to this address or that address. No one ever answers or responds. Nothing gets done. USPS is dysfunctional. Period. And we the people are tired of your lame excuses. You (USPS) are a service, not a business. Get your shit together and deliver people's mail. Period. And stop using generic responses that are always the sames excuses.

    May 16, 2021
  • anon

    Thank you for telling it like it is.

    May 18, 2021
  • anon

    This complaint process is a joke. Can't speak to a real person. In my neighborhood, packages are delivered to the wrong address or mailbox on a daily basis. Nothing ever gets done about it.

    May 16, 2021

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