With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (1137)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    I have mailed 2 superset checks in March and May to my local insurance company They claim they haven’t Recieved either check Has not cleared bank either. Where is this mail going???

    May 17, 2021
  • anon

    Dear Oig. Post office never answers phone. So why do you continue to say call local post office, call local post master, write to this address or that address. No one ever answers or responds. Nothing gets done. USPS is dysfunctional. Period. And we the people are tired of your lame excuses. You (USPS) are a service, not a business. Get your shit together and deliver people's mail. Period. And stop using generic responses that are always the sames excuses.

    May 16, 2021
  • anon

    This complaint process is a joke. Can't speak to a real person. In my neighborhood, packages are delivered to the wrong address or mailbox on a daily basis. Nothing ever gets done about it.

    May 16, 2021
  • anon

    I am not receiving any mail my mail Box looks like it was broken into can you please let me know if I got any mail today On May 15th

    May 15, 2021
  • anon

    I haven’t received important mail on multiple days this week.

    May 15, 2021
  • anon

    I haven't received any mail in two years except basic advertising.ive not received any form of govt mail.no responses from fidelis or doc.or social security .my credit cards ?anything of importance pertaining to my well being.ive had the same address for over 15 yrs.? I got jumped in this town 3 times an since then no real mail.some one is with holding mail or destroying it .help please.i feel extremely invaded .

    May 14, 2021
  • anon

    I haven't been getting my mail where is my mail going too

    May 14, 2021
  • anon

    Have not recieved mail since last Thursday. My daily digest delivery said I was supposed to receive mail last Friday, Saturday, Monday, Tuesday, Wednesday. And today is Thursday . There was an important peice of mail included in Saturday’s mail . I would like to know where my mail is

    May 13, 2021
  • anon

    Hello Samantha. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    May 14, 2021
  • anon

    How to find out if my mail was sent

    May 13, 2021
  • anon

    Really how long it take to get mail from California to Florida to a bank in fla letter mail on the 3rd of may when should I really worry this really bad should we now use Amazon for our mailing I really need that letter

    May 13, 2021
  • anon

    Hello Last night after coming back from vacation, checking my mailbox , i noticed that our mailbox was open and we have not received any mail since friday may 7 up to today. Please check and track this imporTant issue and get back to me. Thanks Rastin zarei

    May 12, 2021
  • anon

    Informed delivery shows several letters that included a replacement credit card a refund check and a birthday card among other sorted pieces delivered April 29. However, none of these were in my locked mailbox. How do I report this?

    May 12, 2021
  • anon

    Hello I’ve been filing complaints since March because I hadn’t received mail for weeks and I’m still waiting for my mail. I’ve contacted my local post office by phone as well as visited and nothing has been done till this day. I lost my grandmother in February and I’ve been waiting for documents that I need to close her estate that was mailed out in March and I still don’t have them yet.I have a check that I was suppose to receive in March that I’ve had to cancel three times because I didn’t receive it. When will someone step in hold the employees in charge of these facilities accountable. Something needs to be done.

    May 11, 2021
  • anon

    I recently moved into apartments and have a new mailbox but have yet to receive any mail

    May 10, 2021
  • anon

    I payed $40 for a six month PO box and for that six months no mail was delivered to me in my name I still haven't received my stimulus check that the IRS said they were supposed to mail to my PO box 10 business days 2 months ago still nothing and my PO box has expired

    May 10, 2021
  • anon

    No mail n a week

    May 09, 2021
  • anon

    I have not gotten mail for a week I have gone to my post office and tried to pick up my mail and been told that it would be delivered that day. I know I have mail because of the informed delivery. I spoke to the carrier and was told that he has nothing for our entire block and he was going home! WHERE IS MY MAIL! I have contacted ALL OF THE NEWS OUTLETS! this is rediculous!!!!

    May 08, 2021
  • anon

    Hello Regina. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    May 14, 2021
  • anon

    We have had constant issues with delayed mail since last September 2020. Our local post office keeps telling us the excuse of COVID which is now a very tiresome usage. The Pontiac , MICHIGAN distribution center is at fault for our delayed mail problems. I have asked for a phone number and a supervisor to speak to there but our local post office manager says she doesn’t have it. Really?? Here we have another disfunctioning Federal Government department . No wonder we have the debt of 28 Trillion dollars facing our grandchildren today. It ain’t getting any better any time soon. Wake up Americans, let’s take back our country and have we the people run this country. Let us reduce government overreach NOW.

    May 08, 2021
  • anon

    I live in Dearborn Heights, MI 48127. We have NOT received mail for days!

    May 08, 2021
  • anon

    Four days this week we have not received our mail. I do not know what the problem may be. Would you please look into this problem for us. Thank You.

    May 07, 2021
  • anon

    Hello, I live in Pottsville, PA 17901 and have Informed Delivery for PO Box 38.1 I receive a letter with check from Sewickley every 2 Mondays for the last 10 years except this past Monday May 3. I received a photo of it on May 3. It was postmarked Pittsburgh April 30 and then marked 17901-003838 on bottom of letter which is done In Harrisburg on May 3 and photo taken. It is now Friday May 7 and no letter yet. The Pottsville clerks have told me everyday that Harrisburg sent a batch of mail on Monday to another post office, keep waiting. That check is needed to get food and pay part of my rent. Thanks for listening. Call HBG and find my mail. Thanks. Sincerely, John D

    May 07, 2021
  • anon

    i haven’t recieve my mail and when i tracked it, it hasnt updated as well and its bee almost a month now.

    May 07, 2021
  • anon

    Does anyone in the post office read these complaints? We have a P.O. Box and multiple times over the past 4 years there have been instances where many many checks from our clients have been delivered to our box 4 to 5 months late!!!! I can see this happening maybe once, or maybe just one piece of mail here and there, but this is 15 to 20 pieces of mail that are held somewhere(?) and then put in our box 5 months later. How can we track down who is doing this. Telling the post office staff has become useless.

    May 07, 2021
  • anon

    Hello Rebecca. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    May 07, 2021
  • anon

    Where the mail that should be delivered to us today or tonight Now everybody gtg sues you

    May 06, 2021
  • anon

    mail NOW

    May 06, 2021
  • anon

    Most of the time, my outgoing mail sits there all day before it is picked up. A whole day is lost. It may be better the get in my car and drive to a post office to drop it off there. What a waste.

    May 05, 2021
  • anon

    Ever since I put in a complaint I have barely received my mail. I am not get bills, I have checks that should have been here weeks ago. I would like to know what’s going on, before this I had packages going to the wrong address or not even showing up. I would like to know where my mail is and why I’m not getting it?

    May 05, 2021
  • anon

    Hello Vincent. Thank you for your message. Regarding your concern, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    May 07, 2021
  • anon

    No mail to my USPS PO box in 7 days. When asked why the response. We have no one to bring it over. I live in DC!!!! Not a small town! Why do a pay fora PO Box? Where is my mail???

    May 05, 2021
  • anon

    I am waiting on two important pieces of mail. A marriage certificate, and a card. I am surprised to receive, "junk mail," instead of actual important mail. I understand circumstances happen, but getting some pieces of mail, and not all of it, is really suspicious. I am not trying to accuse any carriers, I am just shock that Amazon, and other carriers are able to give me my mail despite Covid, and the Postal Service can't. I tried calling an agent, and I have to wait 60 minutes. How does the US Postal service suppose to stay in business when they do not have enough staff, and resources to carry out the mail to everyone? I guess I will keep waiting, since there is nothing that can be done. I hope everyone gets their mail, and if not, I understand your frustration. I am frustrated too.

    May 04, 2021
  • anon

    A big amount of cash money was sent out to me from california & it’s been 2 weeks still haven’t received my mail & the customer service sucks they keep redirecting me & isn’t much help please help me.

    May 04, 2021
  • anon

    Got notification that 6 pieces of mail were scanned and should have been delivered on Monday, but we got none. Never saw the postal worker walk the area. Where is my mail?

    May 04, 2021
  • anon

    Right ! Idk what's going on with these usps carries or inside their company..it's ridiculous

    May 05, 2021
  • anon

    Same, wondering why I’m going on day 2 no delivery

    May 04, 2021
  • anon

    Our Mail is not delivered in two days . Though other gets them on regular basis . This is happening to us over year and a half ever since we file a complain against mail man who deliberately threaten us that he has every right to deliver our mail due to my immigrant and sexual status. I have talked to Branch manager over and over again I was told to get a PO BOX but why? no definite answer every single clerk told me that management is holding our mail for a personal reason. I am sure there are many other hard working employee will be happy to deliver our mail regardless of our sexual orientation and immigration status. SEEMS LIKE A HATE CRIME AND THEY TURNING OUR MAIL AWAY DUE TO HATE AND DISCRIMINATION BASES. Please help. Best wishes, Syed

    May 04, 2021
  • anon

    Hello Syed. Thank you for your message. Regarding your concern, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    May 07, 2021
  • anon

    Our mail was not delivered today in Louisville Kentucky on East Kentucky Street I like to know why our mail was not delivered today.

    May 03, 2021
  • anon

    Hello, In the last 6 months or so, some USPS mail is not getting delivered to our address. It is being sent back to the sender with the note that it cannot be delivered. We have lived here over 4 years and have never had any issue. Who should I reach out to? I tried calling the local post office - no response, Please help!

    May 03, 2021
  • anon

    My son stimulus ck was on my mail app for delivery on april 26 and today is may 3rd and I have not received it the joy road post office will not help you or answer call I can't get no one to help me the irs said the sent it out and my mail app vertify that but no mail from the post office.

    May 03, 2021
  • anon

    My mail is not getting to me. I know several pieces are missing.

    May 02, 2021
  • anon

    We have not received any mail in my building for at least 4 days. Today is May 1, 2021. Chicago, IL.

    May 01, 2021
  • anon

    I haven't received my mail through my mailbox in at least a two weeks. So I went to my local office and filed out and signed a hold on Friday 4/16/21 for my mail. My wife went to the Carrabelle, FL post office (where I filed out the hold document) the next Monday /19/21 to come and pick up our mail. Antonio the Postmaster told my wife that our mail was out for delivery. My wife questioned the Postmaster about the hold and was told again that our mail was already out for delivery. Today is Saturday 5/1/21 and I called the Carrabelle post office at 8am and spoke with a clerk that assured me that a delivery person would call us before their shift because we are expecting medical equipment and had special instructions for delivery. Didn't receive a call or our mail today. Would someone please look into this. People in my neighborhood claim they haven't received mail in a month. Please Help!

    May 01, 2021
  • anon

    Hello Joseph. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    May 03, 2021
  • anon

    My mail has not been delivered for 3 days.

    May 01, 2021
  • anon

    My Mail has NOT been delivered in over 2 months. All I get is junk mail and mail for people that don't even live at my address. Post office cannot blame COVID since my mail was honestly delivered BETTER when COVID was at its peak, now since February 2021 my mail doesn't get delivered AND they aren't delivering any packages. I have sent 2 online complaints to the RANDALLSTOWN MARYLAND post office and no one has followed up. Just the initial "your request has been submitted" generic email then the generic "how did we do email". What am I supposed to do about my mail since no one seems to want to do anything?

    Apr 30, 2021
  • anon

    Hello Jazmyn. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    May 03, 2021
  • anon

    I sent certified letter from Colorado to California. USPS sent letter to Brooklyn NY. After two weeks letter is still missing. This happen always when idiots mix business with politics. Your item arrived at our USPS facility in NEW YORK NY DISTRIBUTION CENTER on April 30, 2021 at 12:13 am. The item is currently in transit to the destination. Status Arrived at USPS Regional Facility April 30, 2021 at 12:13 am NEW YORK NY DISTRIBUTION CENTER Get Updates In-Transit Text & Email Updates Tracking History April 30, 2021, 12:13 am Arrived at USPS Regional Facility NEW YORK NY DISTRIBUTION CENTER Your item arrived at our USPS facility in NEW YORK NY DISTRIBUTION CENTER on April 30, 2021 at 12:13 am. The item is currently in transit to the destination. ________________________________________ April 27, 2021 In Transit to Next Facility ________________________________________ April 23, 2021, 10:49 am Departed USPS Regional Facility BROOKLYN NY DISTRIBUTION CENTER ________________________________________ April 21, 2021, 3:01 pm Arrived at USPS Regional Facility BROOKLYN NY DISTRIBUTION CENTER ________________________________________ April 20, 2021, 9:40 am Departed USPS Regional Facility DENVER CO DISTRIBUTION CENTER ________________________________________ April 19, 2021, 11:33 pm Arrived at USPS Regional Origin Facility DENVER CO DISTRIBUTION CENTER ________________________________________ April 19, 2021, 9:32 am USPS in possession of item COLORADO SPRINGS, CO 80905 ________________________________________ Product Information See Less

    Apr 30, 2021

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Recent Comments

  • 11 hours 51 min ago
    I have mailed 2 superset checks in March and May to my local insurance company They claim they haven’t Recieved either check Has not cleared bank either. Where is this mail going???
  • 1 day 27 min ago
    You doing the dirty work of liberals. Most citizens of the USA living abroad are military personnel and their ballots can and have been delayed, lost, or held for years. I am guessing this last...

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