With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, it’s almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. Our blog infographic illustrates the options, with links and contact information below.

Postal Service

  • For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked "Where is My Package" or "Where is My Mail."
  • For lost or damaged mail, file a claim for either international mail or domestic mail.

The OIG

  • File a complaint with our Hotline if you suspect wrongdoing by a postal employee or contractor.

Postal Inspection Service

  • If you suspect someone who does not work for USPS has stolen your mail call (877) 876-2455 or report it online

Comments (791)

IMPORTANT – PLEASE NOTE: Complaints about the Postal Service – including lost, stolen, or mishandled mail – that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

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  • anon

    Hi i sent out stamped mail one month ago but the person still hasn't gotten my letter. Did it get lost?

    Feb 26, 2021
  • anon

    It’s been over 3 days and I still haven’t received any mail. I ordered a replacement card And been waiting for 2 months haven’t been able to buy food do anything due to the mail issues we are having! I can’t speak to an agent or anything at this point I’m becoming exhausted.. and fed up.. we never had issues with mail and everyone knows that the postal services are using the excuse “due to the pandemic.” If I wake up everyday and have to service people.. during this pandemic. It’s unnecessary and extremely inconvenient! Fix the issue I’m surprised no one has filed a lawsuit.. for being late on bills and suffering through these hard times. Unacceptable.

    Feb 26, 2021
  • anon

    I ordered something from Cloudy which was $30 which may not seem like a lot, but I was informed it was in my parcel mailbox (shared by others) and it was NOT there when I checked instantly.

    Feb 26, 2021
  • anon

    I haven't received mail in over a week. What is going on with the mail here lately?

    Feb 24, 2021
  • anon

    I haven't received my mail in a month. After a complaint about my mail carrier refusing to deliver mail without my name on my mailbox, I stopped receiving mail entirely. Consumer affairs gateway district is not answering my calls and will not return my voicemails. Next step is legal action. This is beyond enough.

    Feb 24, 2021
  • anon

    Our mail is not being delivered because the carrier says the road has not been cleared. It is a private road which has been cleared. Ups, FedEx and Amazon make deliveries daily. Garbage is picked up and the 6 families that live here pay a contractor to plow so we can get in and out. Please help.

    Feb 24, 2021
  • anon

    I complained about not receiving my mail a few weeks back and now I have yet to receive my mail in almost two weeks. My bills arrive past the due date and I have to pay a late fee. Not sure if it’s because I live in a minority neighborhood and think we do not care. All I want is my mail to be delivered in enough time so I can pay my bills on time. I have some Neighbors that do not have computers and rely on the mail being delivered on time. I feel like I am being punished for complaining about my mail not being delivered.

    Feb 23, 2021
  • anon

    I havent received mail all week.

    Feb 23, 2021
  • anon

    I have been having a issue with my mail being delivered for the past 6 months and either not getting it. Or its going to the wrong mailbox or being delivered between 5pm to 9pm at night. I do not appreciate not getting my mail when it is post be there and I do not appreciate not getting it at all. it is not my fault the Post Office cannot do their job as there being paid to I want to file a formal complaint and I want to know where my mail is going and I wanna to know why its being sent to the wrong address.

    Feb 23, 2021
  • anon

    Currently going through a divorce that is on going for more than a year, my oldest daughter and I were thrown out of my home by my ex by force, i have had an address change in place since January when I had moved in temporarily with my grandmother, then placed a new one in March of 2020 when I secured a place to rent of my own. And still with the address change in place, mail of mine and my oldest daughter is being delivered at my ex house. I asked my ex last year in February and in July and again in January of 2021 to forward my mail. I ended up in collections do to bills that were in my name with her address and phone number on them because she refused to give my mail and never forwarded any of it till I asked again in January 2021. There are items that she never turned over from my place of employment and many others. All my address with work and so on I filed an address change with them, with what happened with oil prices in 2019 and 2020 and Covid-19, they were short staffed and backlogged. My address change didn’t take affect till April of 2020. There’s lots of mail she destroyed, threw away or simply just kept and never gave to me. My 19 year old daughter, all mail of hers was never given to her for over a year. My ex is a habitual liar and always has an excuse for why she does what she does. I have a complaint filed with USPS, but I want to make sure that there is legal action I take on her? She has ruined my credit again because of her actions, and has my daughter possibly in collections as well from Banner Health. Should my daughter file a theft and tampering complaint as well? Postal code is 80634. Thank you

    Feb 23, 2021
  • anon

    I haven’t received any mail in over a week. When do myself and our neighbors going to receive our mail. I realize do to weather conditions can cause a delay; but this is an ongoing situation and where not getting mail days on end. Hope the postal service will look into this situation. Sincerely, Peggy Learnahan

    Feb 22, 2021
  • anon

    Hello Peggy. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 25, 2021
  • anon

    I have not received my mail in over a month. It will soon be 6 weeks. My post Office is in the 60649 area. I have filed complaints with the postal service. I have sent complaints to Senators and etc. No one has done anything, and what is really frustrating is that the Charles Hayes Post Office will not hand out mail over the counter but I see in other diverse community people are getting their mail over the counter. I went to several post offices close to me and saw people standing in line getting their mail an it was not from the p.o. boxes either. I went to Charles Hayes Post Office on Saturday 02/20/21, as there was a sign posted stating they would be passing out mail. I stood in line, the line was moving until it got to customer 13, I was like the 25th customer. This customer became irate , due to the customer's behavior the employees cut off the lights in the lobby of the post office and did not come back. The employees called the police due to the customer. The City of Chicago Police, they came and left stating they had no authority. The employee came out and said if you are not picking up mail from a p.o. box you must leave. I stood in line for over an hour to be told no mail was being handed out any more due to the irate customer. Then I heard the employee calling the Postal Police. How can a person get upset because people want their mail. It appears the federal government is not accountable to nobody! The United States Postal Service can do what they want! In my job if I failed to do my essential duties I would be terminated. So what is the problem. I know COVID is out there but the excuse is getting old. The Charles Hayes location needs to do a overhauled. It appears we are not worthy customers and are not worth being serviced. I really want to take my business somewhere else, but how can I ,what am I to do move! I a totally dissatisfied customer!

    Feb 22, 2021
  • anon

    I have not receive mail in about 1 month. I have missed important appointments, checks are missing and other important documents and letters have not been received. I have tried calling and visiting my Postal Office to no avail. This is becoming very bad.

    Feb 22, 2021
  • anon

    75035 hasn’t had mail in 5 days. Snows been gone since Friday. No sign of delivery person. And when she does show it’s 7 at night or on a Sunday.

    Feb 22, 2021
  • anon

    We would like to know what is going on with our mail service??? Zip code 37042. We know there has been bad weather but, it has been a week! Since we have seen any mail. We need some answers please’

    Feb 22, 2021
  • anon

    Have not received my mail in the 22405 zip code area in a week.

    Feb 22, 2021
  • anon

    I m not receiving my mail and sometimes my mail is open

    Feb 22, 2021
  • anon

    I didn’t receive my mail .the mail sent to my address on September 18/2020

    Feb 21, 2021
  • anon

    I have been waiting on mail that was sent to me since February 11th and I have yet to review it. Went to the post office and everything trying to figure out where this important mail went to and no one knows!

    Feb 21, 2021
  • anon

    I live in the 60634 Zip Code of Chicago Il. Myself and many neighbors in the Area have contacted the ROGER P MC AULIFFE Post office to get some answers on why we have no Mail Delivery for 2 weeks Straight but constantly get the most IGNORANT Postal Workers to answer the Phone and be told the Mail will get there when they decide it will. I want to know why these Postal Workers are allowed to talk to the Public like that and are allowed to Deliver the Mail when they feel like it. The USPS is a complete Disaster and is only getting worse by the day. Our Mail Carrier takes off more days (According to Colleagues of hers) than she works and when she does work she finds every little reason to not deliver mail to certain residences. It is February 21st today and we have not had mail delivery since Friday the 5th of February.

    Feb 21, 2021
  • anon

    So I have not received any Mail since Monday 2/15 my informed delivery told me I had mail being delivered since then and I have not received anything in my box . I see I have important irs documents and other mail I need to read and I don’t have it ... I live in the 20018 zip code ., I’m beyond upset about this

    Feb 21, 2021
  • anon

    I have not gotten mail in 9 days, and I receive emails telling me the mail is coming. Can I pick it up at the PO? Zip 19146.

    Feb 21, 2021
  • anon

    I haven’t received my mail even after I get an email from informed delivery stating that I’m supposed to be receiving mail. It’s not because of the weather or any other excuses that I’ve already heard

    Feb 20, 2021
  • anon

    Hello Antonio. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 25, 2021
  • anon

    I mailed some cards out & put the wrong address on them, in hopes that someone give them to their carrier to return to sender. Will they be sent back to me or do I need to go to the Post Office and see if they’ve been returned????? Thank you

    Feb 20, 2021
  • anon

    There are too many variables involved to be a fair test of anything. Assuming that the carrier did not intercept the piece and return it you are depending upon first the timely checking of the mailbox, where many go for weeks without emptying their box and then returning the piece to the USPS. If they decide to return it and not toss it in the trash some just write not here or something to that effect and drop in outgoing mail and the carrier sees it another day as he is on the street delivering. Others leave it out for the carrier to pick up while he is delivering mail. If, or once your test piece is in the carriers hand it goes to the mark up unit. If you are lucky you will get the reason why it is returned, if not you will get a sticker saying "nixie" and baring the computer making an error and reading the original address and looping it will be returned to you in the mail. But since they will start coming back at different times they will stagger in back to you.

    Feb 23, 2021
  • anon

    I live is Crandall tx 75114 , and was trying to find out why we have not received mail in 5 days now , I know there was snow but the last 2 day have been nice !! I don’t understand

    Feb 20, 2021
  • anon

    Sad, no sign of mail person in 3 days (including today, Saturday). It did snow and ice on Thursday....but still no sign. The Wednesday mail was a neighbor’s mail in our box, but we had no actual mail then... so that’s 4 days of no mail... we normally get some mail every day!

    Feb 20, 2021
  • anon

    We have not received any mail since last week so today makes 6 days no mail on this road, we did have a ice storm but road has been clear for at least 4 days, I emailed postmaster in my area and was told that they were unable to make it to my house, and now still no mail came yesterday and now postmaster accidently stated the brakes FELL OFF THE delivery vehicle and they were again unable to make it to my house, Now honestly brakes very rarely fall off and if they did giggle loose the calipers would keep them from falling off.I get prescriptions my mail and have been waiting on a very important package since 02/12/2021 which they have on their truck but wont deliver, and I'm worried about all that backed up mail we have not gotten for the past almost 8 days since last delivery sounds to me like they have a new carrier problem which means someone needs to get out there and help deliver this mail.

    Feb 20, 2021
  • anon

    My mail which was delivered to my old address have been returned by my old land lord. I updated my address as soon as I moved, I thought usps re-send them to the updated address but I still haven’t received them nor can locate them. Plus we haven’t received mail in 4days.

    Feb 20, 2021
  • anon

    Today is 02/19/21 and I haven’t gotten any mail since 02/12/21. What’s going on ? I’m waiting on an important letter. Zip code 60402

    Feb 20, 2021
  • anon

    I haven't received mail for 5 days now. I understand the weather has been tricky but I as many in my neighborhood have made it to work etc. the roads are passable in my area. Why are we not receiving our mail?

    Feb 19, 2021
  • anon

    Have not gotten our mail this week 63117

    Feb 19, 2021
  • anon

    It's been 10 days still my mail hasn't showed up zip code 89145 what's going on with the mail

    Feb 19, 2021
  • anon

    I'm haven't got any mail since Tuesday ill waiting on for my mail and mail from my bank regions bank new credit card nothing show up at all in my mailbox period

    Feb 19, 2021
  • anon

    I put in a change of address a month and a half ago. It is a temporary change of address from February 5th 2021 to April 15th 2021 I have still not received ANY mail at my temporary address. Where is my mail??? Mary Brueckner

    Feb 19, 2021
  • anon

    I have not received my mail this weeks and I have received emails since Monday that I was getting mail in. Due to weather it hasn’t been around but yesterday I did see the truck and no mail.

    Feb 19, 2021
  • anon

    We’re is mail I am waiting on Important mail

    Feb 19, 2021
  • anon

    I need advice. I have a lot of packages coming in and out, but my mail person does not deliver everyday. I have informed delivery so I see when I have packages. When my mail does come it runs early. By time the mail person gets back to post office with my packages, I am not able to get to the most office. So that means I guess for days about when I might get my mail & packages, knowing they are traveling around on a truck for many days long then it should. Because of this I have gotten smashed, broken and crushed items. How can I fix this? Should I get a post office? But the problem there is why should I pay for one and I have problems leaving my house. Honestly shouldn't I have the right to get mail everyday, especially when the mail trucks pass my house several times a day and delivery a few 100 feet down but not mine.

    Feb 19, 2021
  • anon

    Hello April. Thank you for your message. Regarding your concern, please contact Postal Service Consumer Affairs Office at https://postalpro.usps.com/ppro-tools/consumer-affairs

    Feb 19, 2021
  • anon

    I need to change my mailing address. Its being sent to a state I no longer live in.

    Feb 19, 2021
  • anon

    I haven’t received mail since sometime in January 2021. How do I figure this out?

    Feb 19, 2021
  • anon

    Helpful

    Feb 19, 2021
  • anon

    Really helpful.

    Feb 19, 2021
  • anon

    I’m so over this sinking ship of a company, it’s 11pm and my mail still hasn’t been delivered. I’ve compiled videos backing up my claims and preparing to sue whatever’s left of this excuse called a service.

    Feb 19, 2021
  • anon

    why hasn't our mail been delivered in the past two days? i'm waiting on an important piece of mail that should have been delivered wednsday.

    Feb 19, 2021
  • anon

    I have not received my mail for over a month and also I'm expecting a check still haven't received it

    Feb 18, 2021
  • anon

    Where’s my mail all this week. Is the entire local USPS on vacation this week?? None of my neighbors have received their mail either! I’ve seen postal truck in my neighborhood twice this week, but apparently he’s only delivering to whomever he chooses! I live in 40509 zip. We got a little bit of snow this week, but that’s a poor excuse if why!

    Feb 18, 2021
  • anon

    “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds,” is the official motto of the U.S. Postal. I know this is not an official moto, but, I haven't had mailed delivered in 4 days.

    Feb 18, 2021

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