Post offices and delivery units are the Postal Service’s front door to the public. People visit them to buy stamps, drop off mail, or pick up a package. They’re also the workplace for postmasters, clerks, and carriers. That’s why it’s so important they are clean, safe, and in good condition.

The OIG regularly audits property conditions at retail and delivery units. On June 2, we released what we call a capping report. The capping report summarizes our findings from 16 property condition audits conducted in fiscal years 2020 and 2021. These reviews uncovered hundreds of issues at 46 facilities:

  • Maintenance and appearance problems including unclean lobbies with dirty or damaged fixtures and walls needing paint or repair;
  • Health and safety problems such as plumbing and electrical issues and tripping hazards; and
  • Security issues such as unlocked vehicles, insecure doors, and inoperable security cameras.

As part of the capping report, we took a second look at some of the facilities where we found the most egregious problems as well as two new facilities to see if the Postal Service was doing better at keeping its facilities in good condition.

Unfortunately, while the Postal Service fixed problems found in the initial visits, management didn’t ensure that facilities continued to be well maintained. Our auditors identified new issues at all of the revisited facilities as well as at the two new facilities. The same sorts of problems kept cropping up again.

The OIG found the problems continued to occur because the Postal Service does not have a standardized process to assess whether employees at retail and delivery units are maintaining facility standards, and we recommended the Postal Service implement one. The Postal Service agreed with the recommendation.

How do you think the Postal Service can take better care of its facilities? Could your local post office use a good cleaning or some maintenance?

Comments (6)

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  • anon

    The Lodi CA 95240 needs an audit. The Postal grounds are horrendous--the lawn is dead with only weeds growing. The hedge has died, the two planters are filled with dead plants. I've contacted the local office and the District office several times to no avail. I worked at this office for 22 years--it is an embarrassment and it should be the jewel of the town l. It's an historic building with valley oak trees surrounding it. Please do something!

    Jun 22, 2022
  • anon

    This is a joke, right? Since the custodians switched to the TL-5 version of the MS-47, the plants are filthy. Management says that it's "clean dirt".

    Jun 22, 2022
  • anon

    My local post offices (Hunting Park, Olney and Castor in Phila) look like they are about to close. They are dark, dreary, dirty and have no forms available for the public to use (i.e. certified, express labels, etc). They have no stamp selection (one station had only one available), and no glassine envelopes to house the purhased stamps.

    Jun 22, 2022
  • anon

    Our post office in Canton, TX is well maintained, neat and supplies are always available. Employees that I deal with are friendly, knowledgeable, and try to help. The only door that is open at night is the main entrance so people with P.O. Boxes can pick up their mail. We have a great post office.

    Jun 21, 2022
  • anon

    Contract with a cleaning service and a repair service to do the painting and other things it needs

    Jun 21, 2022
  • anon

    Good luck

    Jun 21, 2022

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