Does First-Class Mail Get First Class Service?
Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17 postal districts? We opened one heck of an audit.
In our recently released report, we examined the full mail cycle – mail processing, transportation, and delivery – of First-Class Single Piece letter mail. We reviewed the performance of 19 mail processing plants and 34 delivery units spanning across the 17 districts.
We found significant declines in First-Class Mail performance nationally with the onset of the COVID-19 pandemic. Service performance at the 17 selected districts trended comparably but with lower scores. What contributed to the decline? A flood of packages into the network, combined with low availability of experienced employees overloaded many plants. Other mail processing and transportation constraints didn’t help, and some mail facilities had to use resources to offload mail to alternative plants.
To avoid a repeat of this in the future, some of the report’s recommendations included 1) developing tools to better identify and react to problems in underperforming facilities, and 2) plans for hiring and processing to manage the upcoming peak mailing season.
Want to know how well First-Class Mail performs in your postal district? Visit our Service Performance page.
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Reeeeaallly? 😡😡😡😡
I used to work for the USPS, 6-1/2 years back in the 80s, and delaying First Class Mail (then) would get you FIRED...without question! FIRED!! Now, apparently, it’s just another example of the PATHETIC ‘service’ I’ve come to expect since moving here. Guess receiving my mail at 8PM wasn’t enough. Had to take it up a notch. Unbelievable.
of your blog? Its very well written; I love what youve got to say.
But maybe you could a little more in the way of content so people could connect with it better.
Youve got an awful lot of text for only having 1 or 2 images.
Maybe you could space it out better?
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you start seeing people doing more business online and using the mail less, consider it a self-inflicted wound.
Trying to call your local post office is like trying to get thru to the DMV. What makes it even worse is that the local
PO does not have a website to message. The USPS website does not have a place for complaints like this!
It looks like some of the text on your content are running
off the screen. Can somebody else please provide feedback and let me know
if this is happening to them too? This might be a problem
with my web browser because I've had this happen before.
Many thanks