I have ordered albums and they’ve been sitting in ISC Chicago IL since August 23. I do not know what’s going on. I just want to know when I can get my packages bc I ordered those in July and I had to wait for South Korea to send them which took time but them being stuck in that facility in Chicago feels like it took more time than in South Korea

Delayed mail ?? I retired Dec 1 2021. Roughly in Sept 2021 USPS newly appointed PMG Louis DeJoy decided that all mail would be cased after delivery of morning mail. This alone delayed mail by 1 day. COVID had many offices left with zero carriers. Rural carriers are paid a salary and thus do not earn OT for being over hours paid as long as under 54 hrs week. I worked 9-10 hrs day REG and my pay was for 8.5 . Parcels are crazy. We were required to return several times a day for late arriving parcels. We were called at home at 8pm asking us if we delivered a parcel because the scan had not shown up in reports. The delay would show up several hrs later. Our office had 100% scanned parcels. really ?? NOPE. The managers would go through list and manually put them through as being delivered. This act has been going on in my office for last 4 years. Our office had a parcel increase of 1000%...yes 1,000 percent. NO dispatch time change. I was required to drive like a manic just to make dispatch. The younger carriers drove even faster. I am the only carrier to retire at age 60 with 27 yrs. The rest of my office has 2 carriers 50yrs old and they have another 10 yrs to go. We AS RURAL CARRIERS have been abused by the time system. It worked in our favor before parcels because we did not take a break to eat or anything. I had to pee in a container in back of mail truck!! The reason is time. 10 min to drive back to office . 5 min in bathroom. 10 min back to where I left off. That is 25 minutes....IF traffic was light. I could not go back to office just for bathroom. Our start times were increased to 830 am instead of 630 am. Our mail arrived 6am, but clerk hrs were cut so they could not finish sorting our mail UNTIL 830 am. Dispatch was still 530 pm- since 1993. There were many many times where someone had to drive and get all our mail we had collected at 520pm to give to truck driver and then the manager had to take our remaining collected mail that was after 530pm and drive it to another office that had a later dispatch time. This is just a few things that have delayed mail. This has been a nightmare for last 7 yrs.

I have an item I ordered from China, that CLEARED customs in USA on 08/02/2021. USPS Tracking shows "Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 4:19 pm on August 24, 2021", there is no movement since. I filed a formal complaint, the reply was "Customs can hold packages for investigation for up to 45 days." The package was already cleared by customs at another facility, not accepting their excuse. Obviously there is a problem at ISC Chicago, IL - they are just piling our packages up somewhere.

I ordered a costume part off of Etsy a while ago. It’s coming from the Netherland, so I expected a long wait time, but this is ridiculous. It shipped on about august 3rd, and after taking 7 days to get accepted, 9 days in customs, now I have been waiting for it to get out of Isc Chicago il for 5 days. It was supposed to arrive on the 18, about a week ago. I hope to god that I get it before it becomes a real shipping horror story. Something should be done about this, and all of these ridiculous waits depicted in all of these stories. Next time I’m ordering something over 100$, it won’t be from the usps

I mailed a package out to my daughter in South Africa on July 2, 2021. It was mailed priority mail, which I paid for and it has been stuck in the U.S. since! I have mailed packages before and it takes a good amount of time for her to get them, but the issue is always when it gets to South Africa!! It hasn't even left the U.S. yet! She needs this package and it's getting ridiculous. When I look at the tracking, it goes back and forth and back and forth between facilities and then got stuck in Chicago!! I haven't had an update since Aug. 2nd. And the contact numbers are a joke. It's all automated and just keeps having me put in the tracking number and then gives me the latest update that I can see online. I am so frustrated that I can't even talk to a real person! My local post office just shrugs their shoulders. I paid for priority!!

I had my mail going to my dad's house for a while, but I don't stay with him anymore I actually moved in to an apartment in the same complex I put in a change of address which it was just the same except for the apartment number and everything changed and very sufficient time and I'm getting my mail now they held it for a couple days but now my dad has not received any mail for 4 days and he gets mail every day for him or my mom I checked my change-of-address I did not put entire house I only put for myself there's no reason why my Dad's mail. Or be held he had a stroke a couple years ago he cannot fill out paperwork or call and speak to you all about it properly so we are trying to inquire about it and I don't know who I need to speak with there is important mail that should be coming and probably already has and we need to find out where it's at and how he gets it

I have been waiting for my package to pass through ISC Chicago for weeks, it is a simple item for my garden from Latvia, I live in Boston so I'm not sure why it went to Chicago as opposed to New York ISC but previous commenters are correct, a top to bottom investigation of that facility needs to be performed. If the workers there don't know what they are doing, fire them and hire logistic support that does. I have never had an item coming USPS go through customs and take weeks, it makes me terrified of ordering an item overseas again.

What is going on. I have 4 packages now in Chicago. One all the way from April. What is going on??? The is just unacceptable.

Why do packages that go into USPS Regional Facility
PHILADELPHIA PA NETWORK DISTRIBUTION CENTER take Days or more to get out.

I order a package from China on May 2, 2021. On June 27th it reached ISC Chicago and posted a delivery date of July 2, 2021. A few days later that date disappeared and the package has been sitting with ISC Chicago and has yet to move or update on delivery progress. I contacted USPS who stated the package is stuck with customs and they cannot do anything. This is ridiculous and very poor logistics/management. It states processed through ISC Chicago so why not send the package. This is worse than Baltimore - USPS who delayed my clients Wedding photos and gifts months.

My lifelong support of the USPS has dramatically changed in the last 2 years. Lost mail and packages, no accountability. Staff morale seems at an all time low. USPS has lost our mortgage payment, bank checks, and many other packages and who knows how many letters. We have changed our purchasing habits and try to purchase goods online only from sellers who will ship through UPS or FedEx. Louis DeJoy is a problem creator, not a problem solver. He is arrogant and incompetent and a bully.

USPS has turned into a “bureaucracy of red tape”, with no accountability, no realistic complaints system, and total indifference to it’s mission. ,Junk mail, scam mail, unsolicited mail are all flowing smoothly. It’s the important mail that is without priority or concern. Lazy postal employees find rudeness results in less work for them. The dedicated employees are barely surviving among the misfits. This system is broken at the executive levels with trickledown through upper management levels. Shameful!

I won't shop with anyone who sends packages through USPS anymore. Half of my packages never show up and the few that did are always days late. A few years ago I had around $1k in wall hangings that were stuck in facility and never found and took 6 months to finally get a refund. Considering this has been a problem for decades I have zero hope it will ever get fixed. If only as much energy was put into fixing the problem as coming up with excuses.

Item shipped from the UK and as of today, July 25, is sitting in the Chicago ISC facility since July 07. I called and was told, “yeah it’s there and we’ll get it to you as soon as possible”. It’s no wonder USPS is losing money hand over fist.

My packages is stuck in ISC Chicago since 17 may i have sent 3 pakages to be sent out to KSA 2 and after toooooo many calls they did scan 2 packages 15 july, the other package still missing, also it seems like they just scanned them and put them on side
still there since 17 may today 23 july
I don't know what I have to do. The shipment value is 1200 dollars and I paid 400 dollars as a shipping fees it was supposed to be express shipping service it should arrive within 10 days but it is been 10 weeks But it's been 10 weeks and its still stuck in Chicago