The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Yearsort descending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Oversight of Contract Extensions 03/20/2018 SM-AR-18-001 $0 Open R - 3 -- Reiterate through formal communication the requirements for renewal clauses, and revise the current review and approval process to ensure renewals are used appropriately. Agree
2018 First-Class Mail Service Performance Measurement - Northeast Area 05/22/2018 NO-AR-18-006 $0 Open R - 3 -- Evaluate and determine the relevance of current First-Class Mail service performance goals considering the service pairs that do not meet goals. Disagree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 7 -- Institute a comprehensive Commercial Mail Receiving Agencies (CMRA) program to increase adherence to existing CMRA procedures and improve existing policies. Specifically, the program should be centralized and automated to ensure postal employees are following CMRA documentation requirements and conducting oversight of CMRAs. Agree
2018 National Recycling Program 02/22/2018 HR-AR-18-002 $0 Open R - 2 -- Reassess and adjust National Recycling Program goals as necessary, based on delays in the execution plan to appropriately set program expectations at district levels. Agree
2018 Surface Visibility Scanning – Capital Metro Area and Capping Report 04/12/2018 NL-AR-18-006 $0 Open R - 3 -- Develop procedures to ensure mail container visibility during Mail Transport Equipment Labeler system trip updates. Disagree
2018 Customer Retail Experience 09/28/2018 SAT-AR-18-001 $0 Open R - 3 -- Develop and provide annual customer service training for all retail associates emphasizing their role in the customer experience. Agree
2018 Access Issues Identified in the Mail Processing Environment 09/05/2018 IT-MT-18-001 $0 Open R - 5 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2018 Mail Processing Facilities Staffing 03/30/2018 NO-AR-18-004 $0 Open R - 1 -- establish nationwide criteria for using Function 1 Scheduler results. Disagree
2018 Flats Sequencing System Performance in the Capital Metro Area 07/26/2018 NO-AR-18-008 $0 Open R - 4 -- Establish a process to ensure the electronic Mail Improvement Reporting system is being used to report all flats mail problems and these problems are resolved within 30 days of reporting. Disagree
2018 Accuracy of Grievances in the Grievance Arbitration Tracking System - Houston District 09/11/2018 HR-AR-18-009 $0 Open R - 2 -- Limit user access in GATS to levels appropriate for user oversight responsibilities via automated controls, or compensating manual controls. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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