The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort ascending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2020 U.S. Postal Service Transportation Cost of Mail Transport Equipment 12/13/2019 19XG007NL000-R20 $0 Open R - 3-- We recommend the Acting Vice President, Processing and Maintenance Operations, in coordination with the Vice President of Supply Management, track, monitor, and report suppliers’ nonperformance for transporting equipment between mail transport equipment service centers and hold suppliers accountable when they do not meet contract terms. Agree
2020 Review of IT Network Performance 01/17/2020 18TG005IT000-R20 $0 Open R - 5-- Perform a manual review of the automated inventory process on a periodic basis and update the inventory data accordingly. Agree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $0 Open R - 4-- Coordinate with Northeast Area and Caribbean District management to reevaluate the dynamic and static next-day commitment for Priority Mail Express destinating in the Caribbean District when standard time is in effect in the continental U.S., and implement a solution for service failures caused by the time change. Disagree
2020 U.S. Postal Service Transportation Network Operations and Cost Optimization Practices 11/07/2019 19XG002NL000-R20 $0 Open R - 2-- Ensure authorized account numbers are used for exceptional service in the Service Change Request system. Agree
2020 Review of IT Network Performance 01/17/2020 18TG005IT000-R20 $0 Open R - 1-- Establish a network strategy to include a process to continuously monitor the information technology network, and develop enterprise-wide performance metrics and improvement targets. Agree
2020 Facility Condition Reviews - Greenfield, Maxwell, and New Palestine Post Offices 01/30/2020 20-071-R20 $0 Open R - 1-- Address all building maintenance and safety issues identified at the Greenfield, Maxwell, and New Palestine Post Offices. Agree
2020 Delivery and Customer Service Issues - Greenpoint and Williamsburg Stations, Brooklyn, NY 12/31/2019 19-003-R20 $0 Open R - 6-- Instruct the Postmaster, Brooklyn, and the station management to complete repairs to any remaining items identified during the audit and to escalate repair issues to the District Manager if not completed in a reasonable time. Agree
2020 Custodial Workhours 10/24/2019 19SMG006HR000-R20 $81,319,892 Open R - 1-- Develop and implement a strategy to address hiring and staffing challenges for custodial positions at facilities subject to the Memorandum of Understanding Between the United States Postal Service and the American Postal Workers Union, re: Maintenance Series-47 Transmittal Letter-5 Implementation and Maintenance Craft Postal Support Employee Conversions, signed July 9, 2014. Disagree
2020 Mail Delivery Issues – Montbello Station, Denver, CO 12/18/2019 20-078-R20 $0 Open R - 3-- Review and adjust mail arrival times and mail mix for the Montbello Station and the Denver Processing and Distribution Center to ensure distribution up time is being met. Agree
2020 Mail Delivery and Customer Service Operations - Allen Post Office, Allen, TX 02/05/2020 20-107-R20 $0 Open R - 1-- Review mail arrival times and mail mix for the Allen Post Office and the processing and distribution centers that service the Allen Post Office to ensure the distribution up time can be met. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates