The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Datesort descending Report Number Financial Value Status Recommendation Management Response
2019 Postal Service Dynamic Route Optimization and Cost Savings Initiative 09/27/2019 NL-AR-19-004 $0 Open R - 5-- Develop an automated payment process to ensure suppliers are paid consistently, accurately, and timely. Agree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $1,990,158 Open R - 1-- Coordinate with Northeast Area and Caribbean District management to evaluate the feasibility of current ground transportation schedules and, as necessary, adjust current Priority Mail Express schedules, operating times, or service commitments to reduce service failures and refunds. Agree
2020 Priority Mail Express Service Performance Costs in the Caribbean District 10/17/2019 19BG006CP000-R20 $0 Open R - 4-- Coordinate with Northeast Area and Caribbean District management to reevaluate the dynamic and static next-day commitment for Priority Mail Express destinating in the Caribbean District when standard time is in effect in the continental U.S., and implement a solution for service failures caused by the time change. Disagree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 1-- Expand the revenue retention metric to include the top revenue generating customers. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 2-- Establish more aggressive new sales and revenue retention targets and develop strategies to meet those targets. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 3-- Establish a process to validate contractor-generated Return on Advertising Spend. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 4-- Develop a process for aligning Brand Health Trackers with other available Postal Service customer experience data to increase customer satisfaction and improve the overall opinion of the Postal Service brand. Agree
2020 Workload/Workforce Key Performance Indicators in Customer Service, Delivery, and Vehicle Operations 10/24/2019 19RG005DR000-R20 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Disagree
2020 Custodial Workhours 10/24/2019 19SMG006HR000-R20 $0 Open R - 2-- Implement an oversight mechanism to hold managers accountable to the existing Postal Service policy to periodically assess the accuracy of workhours charged to Labor Distribution Code 38 in the Time and Attendance Collection System. Agree
2020 Custodial Workhours 10/24/2019 19SMG006HR000-R20 $81,319,892 Open R - 1-- Develop and implement a strategy to address hiring and staffing challenges for custodial positions at facilities subject to the Memorandum of Understanding Between the United States Postal Service and the American Postal Workers Union, re: Maintenance Series-47 Transmittal Letter-5 Implementation and Maintenance Craft Postal Support Employee Conversions, signed July 9, 2014. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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