The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Datesort descending Report Number Financial Value Status Recommendation Management Response
2020 Mail Delivery and Customer Service Issues – Foothill Station, San Jose, CA 04/23/2020 20-188-R20 $0 Open R - 2-- Conduct annual route inspections and update evaluations as needed at the Foothill Station. In addition, develop an action plan with additional strategies to reduce staffing variances. Agree
2020 Late and Extra Trips at the Philadelphia, PA, Processing and Distribution Center 05/13/2020 20-164-R20 $0 Open R - 2-- Ensure adherance to mail clearance times in the Run Plan Generator Report. Agree
2020 Late and Extra Trips at the Philadelphia, PA, Processing and Distribution Center 05/13/2020 20-164-R20 $0 Open R - 1-- Ensure that operations have appropriate supervision to ensure Express Mail is processed timely. Agree
2020 Mail Delivery and Customer Service Operations – New Orleans Central Carrier Station, New Orleans, LA 05/19/2020 20-189-R20 $0 Open R - 3-- Instruct the Postmaster, New Orleans Central Carrier Station to develop a written action plan with specific steps to ensure all supervisors at the New Orleans Central Carrier Station are trained fully and understand all aspects of their positions in order to maximize carrier efficiency and improve carrier return times. Disagree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 4-- Document the methodology and analysis used to ensure sufficient samples are capturing mail characteristics for cost attribution. Agree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 3-- Investigate cause(s) for increases in rescheduled readings that were cancelled and implement solutions to reduce cancelled readings, as appropriate. Agree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 5-- Enhance the cluster sampling methodology to reduce inefficiencies in the amount of time required to conduct readings. Agree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 2-- Reiterate the verification policy and enhance the IOCS data entry system to indicate the verification of sampled employees work status in advance. Agree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 1-- Evaluate and enhance, as appropriate, the In-Office Cost System sampling methodology to replace or reschedule readings of (unavailable) employees. Agree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 6-- Analyze the expansion of the IOCS cluster sampling methodology to include other crafts, and implement a pilot as appropriate. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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