The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Responsesort descending
2019 Nationwide Review of Voyager Fleet Card Personal Identification Numbers 06/24/2019 DR-AR-19-006 $46,316,039 Open R - 3 -- Develop and implement interim controls to prevent and detect the issues noted in this report until the Voyager Fleet Commander Online application is updated. Agree
2019 Nationwide Employee Background Screening 08/22/2019 HR-AR-19-003 $0 Open R - 1 -- Incorporate a review process at the Human Resources Shared Service Center to ensure that all candidates with criminal hits have supporting approval certifications prior to moving them to the next step in the hiring process. Agree
2019 Meter Revenue Refunds - W.T. Harris Station, Charlotte, NC 08/21/2019 FCS-FM-19-020 $78,316 Open R - 1 -- Reiterate policies regarding the verification of disbursements and destruction of meter stamps refunded; or consider developing alternative guidance for destruction to prevent duplicate, unauthorized, or incorrect refunds. Agree
2019 Mail Delivery Issues – Ohio Valley District 08/27/2019 DR-AR-19-007 $0 Open R - 1 -- Reinforce requirements to delivery unit supervisors to follow city delivery policies and standard operating procedures for setting expectations with carriers to deliver committed mail daily. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 3 -- develop a plan to integrate translations among the web links that revert to English to ensure consistency and continued oversight. Agree
2016 Postmaster Cost Segment 09/08/2016 CP-AR-16-010 $0 Open R - 3 -- Communicate to the Postal Regulatory Commission the status of the Post Office Structure Plan and develop a timeline and approach for updating the postmaster variability study. Agree
2019 Review of Postal Inspection Service Criminal and Administrative Processes – Fort Worth Division 04/19/2019 HR-AR-19-002 $0 Open R - 5 -- Reiterate to team leaders, in a formal communication, Case Management Reporting Requirements, related to documenting claimed arrests made by other law enforcement personnel. Agree
2015 Badges for Postal Service Contractors 03/06/2015 HR-AR-15-004 $0 Open R - 2 -- Provide formal training including periodic refresher training to responsible personnel to ensure they understand their roles and responsibilities for managing contractor badges. Agree
2019 National Security Clearance Program 06/18/2019 OV-AR-19-001 $0 Open R - 4 -- Ensure the Security Investigations Service Center manager coordinates with the Corporate Information Security Office, to complete security reviews for the contractors and ensure updated reviews are conducted every two years. Agree
2018 Oversight of Contract Extensions 03/20/2018 SM-AR-18-001 $0 Open R - 4 -- Reiterate through formal communication the proper inclusion of required contract clauses in the contract language, and revise the current review and approval process to ensure mandatory clauses are included in contracts. Agree

Pages

This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates