The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Valuesort descending Status Recommendation Management Response
2021 Delayed Mail at the Santa Ana, CA, Processing and Distribution Center 05/24/2021 21-119-R21 $0 Open R - 2-- Develop a plan to assist plant management with evaluating expected processing operation scans to determine if mail is not processed timely and causing the Mail Condition Visualization application to report the mail as delayed inventory. Disagree
2021 Seamless Acceptance Mail Quality Processes 09/29/2021 21-098-R21 $0 Open R - 5-- Consider enhancing the Seamless Acceptance System by revising the system logic to enable mail confirmation in the eDoc for more than 45 days, especially during high volume/peak periods; validating Customer Registration Identification; and including immediate access to the Informed Visibility Mail Tracking and Reporting system as a part of enrollment. Agree
2020 Recovery for Private Party Damage to Postal Service Vehicles 09/10/2020 20-177-R20 $0 Open R - 5-- Reinforce the importance of recording accurate and updated information in the Tort Claims System. Agree
2021 Security Assessment of the Customer Registration Application 09/09/2021 20-286-R21 $0 Open R - 4-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 Passport Application Acceptance Operations 08/09/2021 21-056-R21 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2021 U.S. Postal Inspection Service Oversight of its Use of Cryptocurrency 08/26/2021 21-067-R21 $0 Open R - 3-- Develop a comprehensive cryptocurrency training program. Agree
2020 U.S. Postal Service Mail Recovery Center 08/17/2020 19-040-R20 $0 Open R - 3-- Develop and implement a strategy to ensure Mail Recovery Center staff are aware of, and complying with, the Postal Service policy for opening and examining all undeliverable First-Class Mail. Agree
2021 Manually Adjusted Indemnity Claim Payments 08/30/2021 20-129-R21 $0 Open R - 2-- Modify the International Inquiry Claims System as appropriate based on updated policy to capture and maintain declared value information for processing international indemnity claims. Agree
2021 Property Condition Reviews - Menlo Park, Excelsior, and Sutter Street in California 09/15/2021 21-200-R21 $0 Open R - 6-- Re-train management on how to identify, report, document, and follow up on building maintenance, safety, and security issues at leased facilities, including the Excelsior, and Sutter Street post offices. Agree
2021 Online Priority Mail Express Refunds 07/20/2021 20-268-R21 $0 Open R - 4-- Incorporate a schedule to verify all acceptance and possession scans are entered into the Product Tracking and Reporting system prior to determining eligibility of refunds and enhance relevant systems to properly evaluate mailings to verify that they are eligible for refunds. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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