The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Yearsort descending Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2020 Recovery for Private Party Damage to Postal Service Vehicles 09/10/2020 20-177-R20 $0 Open R - 6-- Coordinate with the National Tort Center to evaluate the implementation of automated controls in the Tort Claim System to: (1) require data in essential fields such as the “Employee Action” and “Employee Health and Safety Number” and (2) require alerts when cases have exceeded reasonable time thresholds without a file or demand status change. Agree
2020 Cybersecurity Incident Detection and Response Capability 07/29/2020 19-012-R20 $0 Open R - 2-- Determine which incident detection and response metrics are meaningful to the organization and establish a process to measure the effectiveness of the incident detection and response capability. Disagree
2020 National Operational Assessment - Customer Service and Delivery Operations 12/12/2019 19RG002DR000-R20 $0 Open R - 1-- Modernize the various mail condition reporting methods into one system to capture all mail delays from mail processing facilities. Agree
2020 Assessment of Overtime Activity 08/25/2020 20-209-R20 $667,098,942 Open R - 2-- Modify current policies and procedures, to include performance measures or other oversight controls, to hold appropriate management accountable for not reducing overtime. Agree
2020 U.S. Postal Service Mail Recovery Center 08/17/2020 19-040-R20 $0 Open R - 1-- Develop and implement a strategy to identify and prevent postal facilities from incorrectly sending items to the Mail Recovery Center. Agree
2020 Expense Purchase Card Activity 03/23/2020 19SMG009SM000-R20 $0 Open R - 2-- Enhance the purchase card policy to require cardholders electronically retain purchase card documentation when possible. Agree
2020 Package Delivery in Rural and Dense Urban Areas 09/16/2020 RISC-WP-20-008 $0 Open To the VP of Delivery Operations: Develop a national plan, based on key data factors, to help reduce the aggregate costs of door deliveries along rural routes and in urban apartment buildings. Agree
2020 Relocation Benefits Program 09/30/2020 20-126-R20 $0 Open R - 3-- Develop written guidelines to clarify verbal relocation policy discussions with the relocation management firm. Agree
2020 In Office Cost System Sampling Processes 05/22/2020 19-032-R20 $0 Open R - 4-- Document the methodology and analysis used to ensure sufficient samples are capturing mail characteristics for cost attribution. Agree
2020 Recovery for Private Party Damage to Postal Service Vehicles 09/10/2020 20-177-R20 $0 Open R - 1-- Coordinate with the National Tort Center to provide district Tort Claim Coordinators training on accident recovery settlements and related processes. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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