The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Numbersort descending Financial Value Status Recommendation Management Response
2020 Compensation, Benefit, and Bonus Authority in Calendar Year 2018 12/11/2019 19BG009FT000-R20 $0 Open R - 6-- To implement procedures to provide the Board of Governors secretary the information necessary to meet the reporting requirements of 39 U.S.C. § 3686(c) for timely notification to Congress and the U.S. Office of Personnel Management for those employees designated in critical senior executive positions. Agree
2020 Compensation, Benefit, and Bonus Authority in Calendar Year 2018 12/11/2019 19BG009FT000-R20 $0 Open R - 2-- Develop and submit for certification by the U.S. Postal Service Board of Governors an updated description of the bonus or reward program allowed under 39 U.S.C. § 3686(a). The description should specifically define all types of cash and non-cash awards, including spot awards, for which executives and officers are eligible. Agree
2020 National Operational Assessment - Customer Service and Delivery Operations 12/12/2019 19RG002DR000-R20 $0 Open R - 2-- Enable management to track and receive alerts for late arriving mail in delivery units by expanding Informed Facility and Informed Mobility or identifying another solution Agree
2020 National Operational Assessment - Customer Service and Delivery Operations 12/12/2019 19RG002DR000-R20 $963,213,772 Open R - 3-- Coordinate with Labor Relations to identify cost effective alternatives and opportunities to address career clerk and carrier staffing issues Agree
2020 National Operational Assessment - Customer Service and Delivery Operations 12/12/2019 19RG002DR000-R20 $0 Open R - 4-- Implement a policy to conduct a physical inventory of Mobile Delivery Devices and maintain inventory results. Agree
2020 National Operational Assessment - Customer Service and Delivery Operations 12/12/2019 19RG002DR000-R20 $0 Open R - 1-- Modernize the various mail condition reporting methods into one system to capture all mail delays from mail processing facilities. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 3-- Establish a process to validate contractor-generated Return on Advertising Spend. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 4-- Develop a process for aligning Brand Health Trackers with other available Postal Service customer experience data to increase customer satisfaction and improve the overall opinion of the Postal Service brand. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 1-- Expand the revenue retention metric to include the top revenue generating customers. Agree
2020 Sales & Marketing Operational Key Performance Indicators 10/17/2019 19RG003MS000-R20 $0 Open R - 2-- Establish more aggressive new sales and revenue retention targets and develop strategies to meet those targets. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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